cio roadmap 2017 så håller du dig på toppen...prioritize: conversational ux bot interactions...
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CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distr ibuted or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
CIO Roadmap 2017 – Så håller du
dig på toppen
Stockholm, 15 februari 2017
Annelie Lundqvist
Senior Executive Partner
@CDOannelie
1 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Predictions About the Future Increasingly Become Predictions About What Disrupts Our Lives
2 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
The Top 10 Strategic Predictions for 2017 and Beyond
2020
100M Shopping
augmented
30% Browsing
with no screen
2020
Bns Changed by
algorithms
2020
$10B Blockchain
business
2022
20% Abandon
mobile apps
2019
20% Of activities
involve digital giants
2021
$1x7 Innovation
versus modernization
2019
$1T Saved with
IoT
2022
40% Cut healthcare
costs
2020
<3% Increased data
center storage
2018-2020
Business Innovation
Secondary Effects
Vehicle en route
ETA 7 minutes
Digital Experience and Engagement
4 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Future Disruption Should Be Measured by Intensity
Recognize
Prioritize
Respond
5 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Digital Experience
and Engagement
will draw people
into nonstop
virtual interactions
Consider This …
6 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2020, 100 Million Consumers Will Shop in
Augmented Reality (AR)
Recognize: AR games are the beginning.
1
Prioritize: Smartphones Head-Mounted Displays Tablets
Respond: Deploy AR for shopping.
Near-Term Flag: By YE17, one in five leading global retail brands deploy AR. Analysis by: Noah Elkin
7 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Reason Analyze
Last Year, We Postulated That …
The "Robos" Have Already Begun to Rise
Machines will create significant amounts of business content
Generate Inform
Now, "bots" will be a significant part of our reality.
8 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2020, the average person will have more conversations with bots than with their spouse.
Who Will You Talk To?
By 2020, 30% of Web Browsing Sessions Will
Be Done Without a Screen 2
Recognize: "Voice-first" interactions are here..
Analysis by: Andrew Frank
Prioritize: Conversational UX Bot Interactions Machine Learning
Respond: Build industry use cases and open APIs.
Near-Term Flag: By YE17, 5% of consumer-facing websites feature audio interfaces (aka voice-enabled "chatbots").
10 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2020, smart agents will facilitate
40%
Last Year, We Predicted That …
of mobile interactions, and the post-app era will begin to dominate.
11 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
20% of Brands Will Abandon Their Mobile
Apps by 2019 3
Recognize: Apps, on average, are not great investments.
Prioritize: Mobile Web Mobile Apps Expired Apps
Respond: Build New Progressive Web Apps and Instant Apps.
Near-Term Flag: At YE17, the number of branded applications realizing monthly usage growth declines from YE16.
Analysis by: Charles S. Golvin
12 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Adapt Replicate Evolve Spawn
By 2020, Algorithms Will Positively Alter the
Behavior of Billions of Global Workers 4
Recognize: Algorithms use behavioral, psychological, social and cognitive science.
Prioritize: Catalog Broker Share Protect Algorithms
Respond: Solve talent retention and attraction with pervasive algorithms.
Near-Term Flag: By YE17, increases in profit margins due to positively altered employee behaviors are reported.
Analysis by: Gavin Tay
13 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Business Innovation will create extraordinary
change from mundane concepts.
Consider This …
14 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2022, a Blockchain-Based Business Will Be
Worth $10 Billion 5
Recognize: Blockchain applications are immature, but not for long.
Prioritize: Ledger Experiments Blockchain Ledgers Smart Contracts
Respond: Blockchain roadmaps must include transaction efficiency.
Near-Term Flag: By YE17, deployment of multimode blockchains across industries.
Analysis by: David Furlonger, Martin Reynolds, Ray Valdes
15 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Digital Giants Are Everywhere
By 2021, 20% of All Activities in Which an Individual Engages Will Involve at Least One of the Top Seven Digital Giants
6
Recognize: The top seven digital giants are Google, Apple, Facebook, Amazon, Baidu, Alibaba and Tencent.
Prioritize: Make It Digital Make It Programmable Make It Smart
Respond: Join, or compete with, digital giants' platforms and ecosystems.
Near-Term Flag: By 2018, at least two digital giant brands per kitchen.
Analysis by: Hung LeHong
17 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Secondary effects
will be more
disruptive than the
initial digital change
Consider This …
18 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Audience Profile Data
Facial Recognition
Emotion Detection
Voice Recognition
Through 2019, Every $1 That Enterprises Invest in Innovation Will Require an Additional $7 in Core Execution
7
Recognize: How far your "legacy" IT environment is behind
Prioritize: Modernization Innovation Transformation: Not the other way round
Respond: Evaluate Mode 2 in terms of Mode 1 investments.
Analysis by: Allie Young, Pat Sullivan
19 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Last Year, We Postulated …
… every minute on new IoT hardware
2016
$2.5M spent …
2021
1M IoT devices …
… purchased and installed every hour
20 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2018, Through 2020, IoT Will Increase Data Center Storage Demand by Less Than 3% 8
Recognize: Most IoT-generated data will not be stored or retained.
Prioritize: Mobile Web Mobile Apps Expired Apps
Respond: Pilot IoT algorithms to gauge data retention need.
Analysis by Peter Middleton and Joseph Unsworth
Near-Term Flag: By YE17, no significant new regulatory requirement to store IoT data.
21 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
By 2022, the IoT Will Save Consumers and Businesses $1 Trillion a Year in … 9
… Maintenance
… Services
… Consumables
Recognize: Predictive maintenance saves 10% to 20% over preventive maintenance.
Prioritize: Fix expensive assets Capture quick savings Seek short payback periods
Respond: Identify costs and target a 10% reduction with IoT.
Analysis by: Benoit Lheureux; Martin Reynolds; Alfonso Velosa
Last Year, We Predicted That by 2018 …
2M employees will be
required to wear health
and fitness tracking
devices as a condition
of employment
22 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Analysis by: Manjunath Bhat and Angela McIntyre
By 2020, 40% of Employees Can Cut Their Healthcare Costs by Wearing a Fitness Tracker 10
Recognize: People are nowhere near physically active enough.
Prioritize: Corporate Health Monitoring Fitness Programs Fitness Coaching
Respond: Align metrics to outcomes for employees in your industry.
Near-Term Flag: By YE17, multinational corporations sponsor the use of wearable fitness tracking devices.
24 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
The Top 10 Strategic Predictions for 2017 and Beyond
2020
100M Shopping
augmented
30% Browsing
with no screen
2020
Bns Changed by
algorithms
2020
$10B Blockchain
business
2022
20% Abandon
mobile apps
2019
20% Of activities
involve digital giants
2021
$1x7 Innovation
versus modernization
2019
$1T Saved with
IoT
2022
40% Cut healthcare
costs
2020
<3% Increased data
center storage
2018-2020
MODE 1: EXPERIENCED HANDS
MODE 2: BEGINNER’S MIND
“The beginner’s mind sees many possibilities, while the experienced mind only sees few.”
— Shunryu Suzuki
28 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
Three things to consider …
Review the kind of work you were doing in 2014-2015.
Make sure 75% has now been delegated
1 Get mentoring from a digital-centric company and/or
reverse mentoring 2 Surface hidden non-IT knowledge sets in your people
such as arts, social science, engineering or physics.
Encourage them to apply these ideas & thinking patterns 3
29 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved..
When you do the right things, great results always follow
Digital is a Team Sport
CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distr ibuted or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
CIO Roadmap 2017 – Så håller du
dig på toppen
Stockholm, 15 februari 2017
Annelie Lundqvist
Senior Executive Partner
@CDOannelie