cio perspective - leading in times of transition · cad integration product cost mgmt ... supply...
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A CIO‟s Perspective
Leading In Times of Transition
Mark Sunday
CIO and Senior Vice President, Oracle
Oracle Corporation
Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: www.oracle.com/corporate/information-powers-profitability.pdf
*Pre-Sun Acquisition Statistics
Gartner: The 2010 CIO Agenda
Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
2009: CIO Business Expectations
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2009: CIO Strategies
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Business Expectations
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increased
CIO Strategies
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cost-efficiencies
2010: Year of Transition
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& productivity
Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
2010: Year of Transition
Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
resources
2010: Year of Transition
Copyright ©2010, Oracle. All rights reserved. Oracle Confidential
EfficiencyDo more with less
ProductivityWork Smarter, Not Harder
Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
shift
Consolidation & Standardization
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Organization
Self Service
Processes
Network
Data Center
Data
Applications
Shared Services
Improving Margins
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Operating Margin %
Fiscal Year
10%
20%
30%
40%
1998 1999 2000 2001 2002
Oracle Business
Transformation
Changing the Paradigm
Tailored Offerings
Speed
Operational Excellence
Consolidation & Standardization
Lower Costs
Customer Intimacy
Over 60 Acquisitions in 5+ Years
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…it‟s too heavy!”
“If something doesn‟t break…
GIT Expense By Quarter w/GIT % of RevenueGIT ONLY
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-0.5%
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
$0
$10
$20
$30
$40
$50
$60
$70
$80
$90
Q1 FY07
Q2 FY07
Q3 FY07
Q4 FY07
Q1 FY08
Q2 FY08
Q3 FY08
Q4 FY08
Q1 FY09
Q2 FY09
Q3 FY09
Q4 FY09
Q1 FY10
Q2 FY10
Q3 FY10
Q4 FY10
FY09
• 9 acquisitions
• 1,200 employees
FY10
• 5 acquisitions
• 21,000 employees
FY07
• 11 acquisitions
• 6,000 employees
FY08
• 14 acquisitions
• 20,000 employees
• Reno Data Center
Oracle Internal Application Footprint
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Sales & Marketing
Finance
Service
OBIEE | Hyperion*
BI / Enterprise Performance Mgmt
Projects
Primavera*
Project Portfolio Mgmt
Customer Mgmt
Oracle Siebel CRM | Oracle CRM On Demand |
Oracle Customer Hub
Marketing
Partner Mgmt
Sales
Master Data Mgmt
Oracle GRC
Risk Evaluation & Remediation
Controls & Policy Compliance
Collaboration
Oracle Beehive
Web Conferencing
Instant Messaging
Workspaces
Governance, Risk & ComplianceCustomer Service (My Oracle Support)
Configuration Mgmt
Knowledge & Communities
Health Checks & Diagnostics
Oracle Siebel CRM | Oracle Fusion Middleware
Service Request Lifecyle
Oracle E-Business Suite
Enterprise Resource Planning
Financials
Project Accounting
HR & Payroll
Advanced Pricing
Order Mgmt / Quoting
Procurement
eCommerce
Contracts
Current*In Process
Oracle Internal Application Footprint
Copyright ©2010, Oracle. All rights reserved. Oracle Confidential Current Post-Sun Migration*In Process
Sales & Marketing
Finance
Service
OBIEE | Hyperion*
BI / Enterprise Performance Mgmt
Projects
Primavera*
Project Portfolio Mgmt
Customer Mgmt
Oracle Siebel CRM | Oracle CRM On Demand |
Oracle Customer Hub
Marketing
Partner Mgmt
Sales
Master Data Mgmt
Collaboration
Oracle Beehive
Web Conferencing
Instant Messaging
Workspaces
Order Mgmt / Quoting
Procurement Manufacturing
Finance & HR
Oracle E-Business Suite
Financials
Project Accounting
HR & Payroll
Contracts Advanced Pricing
Discrete Manufacturing
Quality
CTO / Configurator
eCommerce
Goods & Services
Indirect
Direct
Enterprise Resource Planning
Product Lifecyle Mgmt
Agile PLM | PIM Data Hub
Product Collaboration
CAD Integration
Product Cost Mgmt
Product Master Data Mgmt
Value Chain Planning Value Chain Execution
On Demand Planning
Supply Planning
Demantra | Oracle VCP OTM/G-Log | Oracle EBS
Service Parts Planning
Supply Chain Management
WMS & Logistics
Global Trade Mgmt
Field Service Execution
Customer Service (My Oracle Support)
Configuration Mgmt
Knowledge & Communities
Health Checks & Diagnostics
Oracle Siebel CRM | Oracle Fusion Middleware
Service Request Lifecyle
Supply Chain
Oracle GRC
Risk Evaluation & Remediation
Controls & Policy Compliance
Governance, Risk & Compliance
CIO Challenges
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the business
Doing Things Right
Doing the
Right Things
Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
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ENGAGE WITH STAKEHOLDERS
ARCHITECT & ENGINEER
TRANSITION TO PRODUCTION
OPERATE & SUPPORT
Where We Started
POCKETS OF EXCELLENCE | MANY DOORS | REACTIVE
FunctionBased
Organization
• Fill Gaps
• Remove Duplication & Overlap
• Leverage Technology Across Functional Areas
• Consistent Process Execution
• Leveraging Resources Across Geographies & Functions
Global IT Transformation Goals
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My Oracle Support |Next Generation
Compute Platform | …
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Where We Are
HIGHLY LEVERAGED | CONSISTENT DELIVERY | SCALABLE
ServiceBased
Organization
Commitment to Transform
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Hernando Cortez
Transformation Journey
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ITILv3
Initial ITSM Improvement Program (completed)
Value Fulfillment Period (in progress)
2009: ITSM Implementation
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PROGRAM
foundation establishedITSM
ITSM Process Framework
(22 processes)
Service Catalog
Service Level Metrics
Governance Processes
Business Relationship
Managers for Each Customer
Systems Roadmap Established
Continual Service Improvement
Framework Established
2010: Continual ITSM Focus
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innovation & productivityFocus
ITSM Application, Tooling &
Automation Program
Process Execution Review
BI Process Enhancement
Process Gap Analysis
Process Change Mgmt
ITSM Maturity Mgmt
ITSM Marketing & Communications
Publication of Service Roadmaps
Top 10 CIO Technologies
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shift
Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
Leaders in „Effective IT‟
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advantage
Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda
Higher ReturnBetter Results
Final Thoughts…
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advantagepriorities
the business
Lean
shiftresources
& productivity
BOTH… AND… shift
increased
cost-efficiencies