cio of the future 2012 masterclass - business & it (mavim)
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Nyenrode, 5-‐11-‐2012 Ronald Vendel
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Business & IT Alignment
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Evolu@on of iTechnology
Mainframes Mini’s & PC’s C/S SOA & SaaS
TCP/IP
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Informa@emanagement
“Eerst organiseren dan ………….”
managen van de informa4ebehoe7e
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20 jaar later
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Peter Hinssen, ‘The new Normal’
2010
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Fusion of Business & IT
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The Digital Revolu@on
‘The new normal’
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The Digital Revolu@on
‘The new normal’
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New strategies
B I T
S T O
I
W W W . . . .
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Beheersbaar ? Beveiligbaar ? Beïnvloedbaar ? Betrouwbaar ? Bruikbaar (BValue) ?
Cloud & App’s
2010 -‐ 2015
Bedrijfskri@sche systemen!
5B IT à Bedrijfskunde!
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“Nieuwe Technologie is irrelevant”
Forrester, BT Day 2012
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Nicholas Carr, 2003
“New IT doesn’t ma]er”
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Als innova@e van uw Business & IT niet (alleen) over nieuwe Technologie gaat,
waar draait het dán om ?
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Harmonize! A P P L I C A T I O N S
R A T I O N A L I Z E
(re)organize!
DMS ERP, CRM, HRM
Portals Mobile Applica=ons
FIN DMS
ERP, CRM, HRM Portals
Applica=ons
SFA, FIN DMS
ERP, CRM, HRM Portals
Applica=ons
SFA FIN
Business
IT IT-‐infra
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Ra@onalisa@€ & Harmonisa@€
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KLANTEN,
PRODUCTEN &
DIENSTVERLENING
Efficiency verbetering
Kosten verlaging
Opera@onal Excellence
Kwaliteits-‐ verbetering
Verhoging rendement
Sturing op presta@es
V E R B E T E R E N
V E R AND E R E N
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Van iets naar anders …. (vereist inzicht: waar staan we nu)
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Klanten
Rendement Omzet
Gebruikers
Technisch-‐ beheer
Marktaandeel
B I T
insourced outsourced
Func@oneel applica@e-‐ beheer
Business Informa@e-‐ manager(s)
Business Informa@eplanning Business Analyse
Informa@emanagement
Business Informa@emanager(s)
Direc@e
IT Service
management
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Eerst ………. dan automa@seren
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Structureer en op@maliseer
Structure
Import & (re)use
Op@mize
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Relateer en verbind
Why?
With?
When?
Who?
Where?
Whereto?
Connect
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Borging en communica@e!
Why?
With?
When?
Who?
Where?
Whereto?
Communiceren
Publish
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Inzicht en overzicht
Impact & Fit-‐Gap analysis
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Beheersing van applica@es en systemen (IT-‐infrastructuur), in lijn met de achterliggende bedrijfs-‐ & IT-‐processen.
Applica@era@onalisa@e
• Inzicht en overzicht • risicolozer doorvoeren van wijzigingen
• aanzienlijke kostenbesparingen
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Ra@onaliseer Biz Value!
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Ra@onaliseer Biz Value!
Harmoniseer!
Systemen & Applica@es
Processen
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Feedback
Con@nuous improvement !
Communica@e & Borging
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Voor meer inzicht in impact en rendement, het eenvoudig(er), sneller + risicolozer
kunnen wijzigen van strategie, processen en IT
+ het communiceren en borgen van de veranderingen!
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Conclusies & aanbevelingen 1. Terug naar de basis:
Voor wie en wat doen we het? Hoe doen we het en hoe maken we ons meetbaar (SLA)?
2. Consensus en commitment voor: ‘eerst organiseren, dan ra@onaliseren, harmoniseren en (her)automa@seren’.
3. Neem ini@a@ef: Het IT-‐vraagstuk is een gedeelde verantwoordelijkheid van de Business. Direc@e bepaalt strategie en richtlijnen om de verandering in gang te ze]en. IT neemt ini@a@ef en biedt sturingsinstrumenten voor meetbaare resultaten.
4. Transparan@e: Communiceer in een begrijpbare ‘taal’ voor Business en IT. Bepaal meetbare doelstellingen en zorg voor transparan@e in realisa@e.
5. Harmonisa@e van systemen en processen: De Business bepaalt de value van systemen en applica@es en is verantwoordelijk voor ‘proces management’ en ‘proces harmonisa@e’.
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Conclusies & aanbevelingen
6. Business Informa@emanagement: Het veranderingsproces dient aangejaagd en begeleid te worden door ‘Informa@emanagers’ (met de juiste competen@es!) vanuit de Business!
7. Eis de Business Case!: Business Informa@eplanning en Business Cases als grondslag voor projecten.
8. Projectma@ge efficiency: Kleine stappen en eenvoudige hulpmiddelen om resultaten vast te leggen.
9. Geen complexe (BPMS) tooling: Sla een brug tussen Office tools en (complexe) IT tooling (geep versnelling!).
10. Borging en Communica@e: Resultaten en (quick) wins dienen goed geborgd en met een ieder gedeeld te kunnen worden. Tussen@jds resultaten publiceren is randvoorwaardelijk voor ‘con@nuous improvement’ en draagvlak…. en (bij)sturing.
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13 & 29 november van 14:00 – 17:00 uur Microsop, Schiphol
Kennissessies Business & IT connected