cio east africa september 2011 issue
DESCRIPTION
Business Process Outsourcing, Converged CommunicationsTRANSCRIPT
September 2011 • VOL 3 • ISSUE 6
SE
PT
EM
BE
R 2
011
BU
SIN
ES
ST
EC
HN
OL
OG
YL
EA
DE
RS
HIP
pg 3
2
Tren
dlin
es
Busi
ness
Tip
s
Feat
ure
Prod
uct R
evie
w
Mic
roso
ft d
onat
es s
oftw
are
to
NG
Os
SOA
des
ign
and
gove
rnan
ce
Com
mun
icat
ion
conv
erge
s
Nok
ia C
3-01
: Sm
art e
noug
h?
Sinc
e 19
98, t
he p
rogr
am h
as
dona
ted
soft
war
e w
orth
KES
229
M.
Ksh
s. 3
00 |
Ush
s. 9
,000
| T
shs.
6,0
00 |
RW
F. 2
,200
| R
est o
f the
Wor
ld U
S $
96
166000043806
03
An
publ
icat
ion
EA
ST
A
FR
IC
A
With
our
exc
elle
nt in
fl igh
t se
rvic
e, o
nlin
e bo
okin
g, o
n-tim
e &
direc
t fl i
ghts
&
with
30 m
inut
es c
heck
-in t
ime
befo
re d
epar
ture
for
pas
seng
ers
with
han
d lu
ggag
e on
ly, y
ou a
re s
ure
of a
n un
beat
able
fl y
ing
expe
rien
ce w
ith u
s.
We
are
the
Win
gs
that
uni
te E
ast
Afr
ica
The
win
gs o
f Eas
t Afr
ica
Ther
e is
min
imal
supp
ort f
or th
e gr
owth
of t
he B
PO/IT
ES se
ctor
by lo
cal c
ompa
nies
who
stil
l pre
fer t
o em
ploy
per
sonn
el in
-
hous
e ra
ther
than
out
sour
ce th
eir n
on-c
ore
serv
ices
.
Conv
erge
d co
mm
unic
atio
ns
inte
grat
es in
a s
eam
less
man
ner
from
any
whe
re o
n an
y de
vice
The
phon
e is
a g
ood
atte
mpt
at
brea
chin
g th
e di
vide
bet
wee
n fe
atur
e ph
ones
and
Sm
artp
hone
s
Your
SO
A b
usin
ess
serv
ices
pro
vide
bu
sine
ss b
uild
ing
bloc
ks fo
r ch
angi
ng y
our b
usin
ess
ICT SUMMIT 2011
An
AIT
EC A
fric
a Ev
ent
Osh
wal
Cen
tre,
Nai
ro
bi
• 2
- 3
No
vem
ber
20
11
Supp
ortin
g O
rgan
isat
ions
Sum
mit
will
cov
er th
e fo
llow
ing
thre
e ke
y su
bjec
t are
as:
Dev
elop
ing
stra
tegi
es to
man
age
exis
ting
thre
ats
to c
orpo
rate
dat
a in
tegr
ity –
and
the
incr
easi
ng n
ew ri
sk im
plic
atio
ns o
f clo
ud s
ervi
ces,
soci
al n
etw
orki
ng a
nd c
onsu
mer
dev
ices
in th
e w
orkp
lace
.
Mov
ing
from
the
edge
to th
e co
re: s
harin
g be
st
inte
rnat
iona
l and
regi
onal
pra
c tic
e in
leve
ragi
ng
on th
e po
wer
of t
he c
loud
. Clo
ud C
ompu
ting
is th
e ne
xt le
vel o
f IC
T Bu
sine
ss o
ppor
tuni
ty in
di
scov
ery
of h
ow to
impl
emen
t low
cos
t low
pow
er
and
high
ly e
ffici
ent s
yste
ms
to d
eliv
er s
cala
ble
infr
astr
uctu
re. T
he C
loud
will
ena
ble
a ra
nge
of
prod
ucts
and
sol
utio
ns to
be
used
to in
crea
se
capa
city
and
exp
and
com
pute
r cap
abili
ties
with
out
heav
y in
vest
men
t in
infr
astr
uctu
re.
Show
casi
ng E
ast A
fric
a’s le
adin
g-ed
ge in
nova
tions
in
the
mob
ile s
pace
, exp
lorin
g ne
w b
usin
ess
mod
els
and
oppo
rtun
ities
bot
h on
the
inte
rnat
iona
l m
arke
t and
loca
lly. H
ow c
an E
ast A
fric
a m
onet
ise
the
lead
ing-
edge
pro
file
it ha
s in
mob
ile
inno
vatio
n?
da
ta
se
cu
rit
y
clo
ud
co
mpu
tin
g
mo
bil
e a
pps
T
o re
gist
er a
s a
dele
gate
Emai
l: in
fo@
aite
cafr
ica.
com
Web
site
: w
ww
.aite
cafr
ica.
com
Tel:
In
tern
atio
nal -
+44
(0)1
4808
8077
4
East
Afr
ica:
+25
4(0)
738-
7671
50
PRO
GRA
MM
E(a
s at
the
time
of g
oing
to p
ress
– fu
rthe
r pre
sent
atio
ns to
be
con
firm
ed)
KEYN
OTE
S Cl
oud
stra
tegi
es, c
halle
nges
and
opp
ortu
niti
es to
de
velo
p a
com
peti
tive
adv
anta
ge in
Eas
t Afr
ica
Dr A
nil S
ahai
, Lea
d Co
nsul
tant
, AIT
EC C
onsu
lting
Ser
vice
s, U
SA
Conv
ergi
ng te
chno
logi
es: C
loud
, dat
a se
curi
ty a
nd
mob
ile a
pplic
atio
ns in
impl
emen
ting
a g
loba
l str
ateg
y to
fig
ht c
ount
erfe
it p
rodu
cts ,
illic
it tr
ade
and
sub-
stan
dard
go
ods
Dav
id S
varr
er, C
EO, D
igita
l Age
Inst
itute
, Ken
ya
How
Eas
t Afr
ica
can
mar
ket i
ts IC
T sk
ills
inte
rnat
iona
llyG
urm
eet C
hopr
a, H
ead
Mid
dle
East
& A
frica
, Ava
sant
, Gha
na
MO
BIL
E A
PP
S W
OR
LD
The
cons
umer
per
spec
tive
on m
Com
mer
ceIs
is N
yong
'o, V
ice
Pres
iden
t & M
D, A
fric
a, In
Mob
i, Ke
nya
Curr
ently
dat
a is
lack
ing
in th
e m
obile
eco
syst
em a
nd w
e do
n’t f
ully
und
erst
and
the
cons
umer
and
thei
r usa
ge, h
abits
an
d se
ntim
ent a
roun
d m
obile
com
mer
ce. A
fter
leve
ragi
ng
InM
obi’s
glo
bal n
etw
ork
of o
ver 1
94 m
illio
n co
nsum
ers
in o
ver 1
15 c
ount
ries
to re
sear
ch th
is is
sue
in d
epth
, thi
s se
ssio
n w
ill d
ive
into
the
likes
and
dis
likes
aro
und
the
mCo
mm
erce
exp
erie
nce,
usa
ge in
cide
nce
and
tren
ds o
f the
br
ands
, site
s an
d A
pps
mos
t com
mon
ly u
sed.
The
rese
arch
w
ill in
clud
e m
Com
mer
ce b
ehav
iors
by
devi
ce a
nd o
utlin
e th
e de
mog
raph
ic p
rofil
e of
mCo
mm
erce
use
rs. F
inal
ly a
nd m
ost
impo
rtan
t, th
e an
alys
is h
elps
link
mob
ile a
dver
tisin
g st
rate
gy
to m
obile
com
mer
ce s
trat
egy
for r
etai
lers
and
con
tent
pl
ayer
s. A
tten
dees
will
take
aw
ay a
n un
ders
tand
ing
of h
ow
mob
ile c
ompa
res
to th
e PC
web
, will
lear
n ho
w c
onsu
mer
s al
ter t
heir
purc
hasi
ng b
ehav
iour
due
to th
e in
trod
uctio
n of
mCo
mm
erce
, and
fina
lly u
nder
stan
d ho
w th
is a
ll lin
ks to
m
obile
adv
ertis
ing.
ICT
and
busi
ness
in A
fric
a: W
hat i
s th
e ne
xt b
est t
hing
?M
ouha
met
Dio
p, C
hairm
an &
CEO
, Khe
weu
l.com
and
CEO
, N
EXT,
Sen
egal
The
read
ines
s of
Afr
ican
net
wor
ks fo
r bro
adba
ndBi
ll H
earm
on, C
hairm
an, A
frica
n Br
oadb
and
Foru
m, S
outh
Af
rica DA
TA S
EC
UR
ITY
WO
RL
D
Dat
a se
curi
ty a
nd in
trus
ion
prev
enti
onG
al A
rbel
, VP
Sale
s & M
arke
ting,
Am
iran
Com
mun
icat
ions
, Ke
nya
Can
a hu
man
fire
wal
l pro
tect
you
r dat
a?
Step
hen
Kariu
ki, P
rinci
ple
Cons
ulta
nt, H
arm
ony
Solu
tions
, Ke
nya
8Dat
a Se
curi
ty W
orld
Tra
inin
g W
orks
hops
Hel
d in
par
tner
ship
wit
h A
frik
a-Ve
rein
der
de
utsc
hen
Wir
tsch
aft (
Ger
man
Afr
ican
Bus
ines
s A
ssoc
iati
on)
Wor
ksho
p 1:
Sec
ure
acce
ss to
ICT
Wor
ksho
p 2:
Net
wor
k Se
curit
y
CL
OU
D C
OM
PU
TIN
G W
OR
LD
Late
st d
evel
opm
ents
in C
loud
Com
puti
ng
René
Rae
ber,
Tech
nica
l Sol
utio
ns A
rchi
tect
, Cis
co,
Switz
erla
nd
How
Clo
ud C
ompu
ting
can
hel
p ac
hiev
e bu
sine
ss
obje
ctiv
es w
ith
a po
siti
ve im
pact
on
the
bott
om li
neEv
ans N
yang
ah, H
ead
of E
nter
pris
e Sa
les,
Safa
ricom
, Ke
nya
Clou
d Co
mpu
ting
- H
ow th
e la
st m
ile w
ill a
ffec
t the
re
spon
sive
ness
of c
loud
-bas
ed a
pplic
atio
nsSt
ephe
n Ci
irah,
GIC
T FS
G D
irect
or, W
orld
Vis
ion
Inte
rnat
iona
l, Ke
nya
Clou
d Co
mpu
ting
Wor
ld T
rain
ing
Wor
ksho
psPr
esen
ted
by D
r Ani
l Sah
ai, L
ead
Cons
ulta
nt, A
ITEC
Co
nsul
ting
Serv
ices
, USA
Wor
ksho
p 1:
A p
ract
ical
fram
ewor
k fo
r im
plem
entin
g a
Clou
d St
rate
gy
Wor
ksho
p 2:
Cap
acity
pla
nnin
g, p
erfo
rman
ce
man
agem
ent a
nd s
cale
abili
ty a
naly
sis
The
Sum
mit
aud
ienc
eTh
e ev
ent w
ill h
ave
seve
ral k
ey a
udie
nces
:
8
W
e h
ave
th
e i
nte
rn
atio
na
l
ba
nd
wid
th
. N
ow
wh
at?
TH
EM
E
Inte
rnat
iona
l D
eleg
atio
n Pa
rtne
r
Inte
rnet
Sp
onso
rM
edia
Par
tner
s
Mor
e th
an 2
0 m
illion
sold
,w
inne
r of h
undr
eds o
f aw
ards
, th
e m
ost t
rust
ed U
PS o
n th
e gl
obe
Schneid
er
Ele
ctr
ic™
has a
lways
bro
ught
you t
he h
ighest-
qualit
y eq
uip
ment,
where
ver
and
wheneve
r yo
u’v
e n
eed
ed
it.
Tod
ay
we h
ave
ad
ded
the w
orld
’s
best-
selling,
most
relia
ble
pow
er
pro
tection w
ith A
PC
UP
S s
olu
tions —
inclu
din
g t
he a
ward
-win
nin
g S
mart
-UP
S™
. K
now
n f
or
qualit
y, innova
tion,
and
relia
bility
, A
PC
Sm
art
-UP
S o
ffer
unriva
led
pro
tection f
rom
pow
er-
rela
ted
dis
rup
tion a
nd
dam
age f
or
all
your
mis
sio
n-c
ritical ap
plic
ations.
Undi
sput
ed in
dust
ry le
ader
in p
ower
pro
tect
ion
Sm
art
-UP
S w
ork
s w
ith e
ither
tow
er
or
rack c
onfig
ura
tions f
rom
1 t
o 2
0 k
VA
.
Exte
nd
ed
runtim
e s
olu
tions d
uring long p
ow
er
outa
ges,
guara
nte
ed
safe
shutd
ow
n o
f im
port
ant
softw
are
and
op
era
ting s
yste
ms,
and
rem
ote
managem
ent
cap
ab
ilities a
re just
som
e o
f th
e m
any
reasons w
hy
AP
C S
mart
-UP
S m
od
els
are
the r
elia
ble
solu
tion t
o u
nre
liab
le p
ow
er.
Don’t r
isk d
ow
ntim
e.
Rem
em
ber, t
he n
am
e o
n t
he o
uts
ide g
uara
nte
es
relia
bility
on t
he insid
e.
Insis
t on A
PC
Sm
art
-UP
S.
Smar
t-UP
S: th
e un
disp
uted
indu
stry
le
ader
in n
etw
ork p
ower
pro
tect
ion
Tod
ay,
busin
ess d
em
and
s 2
4/7
/36
5 a
vaila
bility
.
That’s
why
mo
re p
eo
ple
rely
on S
mart
-UP
S fo
r
seam
less b
ackup
po
wer
(and
pro
tectio
n fo
r critical
data
and
eq
uip
ment) d
uring
bla
cko
uts
and
po
wer
cuts
.
> 16-
seg
men
t LE
D v
isua
l dis
pla
y le
ts y
ou
qui
ckly
und
erst
and
po
wer
sta
tus
> Int
ellig
ent
bat
tery
man
agem
ent
max
imiz
es
bat
tery
per
form
ance
, life
, and
rel
iab
ility
th
roug
h in
telli
gen
t, p
reci
sio
n ch
arg
ing
> Bo
ost
and
tri
m a
uto
mat
ic v
olt
age
reg
ulat
ion
(AV
R) i
nsta
ntly
ad
just
s b
oth
low
- an
d
hig
h-vo
ltag
e co
ndit
ions
to
saf
e le
vels
> Aw
ard
-win
ning
Po
wer
Chu
te™
so
ftw
are
> Rem
ote
man
agem
ent
cap
abili
ties
> Leg
end
ary,
rel
iab
le d
esig
n
Intr
oduc
ing
APC
by
Schn
eide
r Ele
ctric
Sm
art-
UPS
Regi
ster
toda
y an
d ge
t a ch
ance
to W
IN a
Leno
vo®
all-
in-o
ne to
uch
scre
en P
C!
Visi
t ww
w.a
pc.c
om/p
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o Ke
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t • C
all +
254
20-3
5834
47/8
©2
01
1 S
chnei
der
Ele
ctric
. A
ll R
ights
Res
erve
d.
Sch
nei
der
Ele
ctric
, A
PC
, S
mar
t-U
PS
, an
d P
ow
erC
hute
are
tra
dem
arks
ow
ned
by
Sch
nei
der
Ele
ctric
Ind
ust
ries
SA
S o
r its
affi
liate
d c
om
pan
ies.
All
oth
er t
rad
emar
ks a
re p
rop
erty
of
thei
r re
spec
tive
ow
ner
s. B
enn C
om
munic
atio
n S
ervi
ces,
Unite
d C
om
ple
x, n
ext
to s
ecurit
y g
roup
, 2
nd
flo
or
suite
6 M
om
bas
a R
oad
. P.
O B
OX
79
32
, 0
02
00
Nai
rob
i, K
enya
• 9
98
-21
94
_GB