cindy pezza, pmac president/ceo, pinnacle practice achievement david bevan blue orchid marketing and...
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Cindy Pezza, PMAC
President/CEO, Pinnacle Practice Achievement
David Bevan
Blue Orchid Marketing and practiceXeleration
Referral-Based MarketingWeb-Based MarketingInternal Marketing External Marketing
Referral-Based Marketing Existing and potential referring physicians Community involvement (grassroots marketing)
Web-Based Marketing Website Web presence
Internal Marketing Maximizing the patient
experience Patient communication/
retention
Let’s get new patients by marketingHow can I market to fulfill my needs?Let’s talk about me/my practice in my
marketingOnce I put my name out there, people
will be lining up at my door (advertising)
Typical Marketing Mindset:
Educate, Educate, EducateWII FM (What’s In It For Me)Attack the mind of the people/person
you are marketing toDo for others, with no expected
reciprocation“Successful marketing is a journey,
not a destination”
The Correct Marketing Mindset:
Pediatrics Rheumatologists Internal Med./Primary
Care Family Medicine Emergency Medicine OB/Gyn Neurology Chiropractors
Plastic Surgeon Infectious Disease Dermatologist Orthopaedics Geriatrics Vascular Surgeons Endocrinologists Bariatric Surgeons Neurologists
Physicians
Referral Cards
Solo Practitioner: Business Cards
Multiple Practitioners:
“Referral Cards” with emphasis on practice,
not physician Laminated List of Insurances
-Individual & Group NPI
-Tax ID#
2 P’s of Success◦Persistence (6.1 contacts) and Presence
E.A.R◦Enter – Analyze – React
• Running Clubs• Medical Supply Stores• Fire Departments• First Aid Squads• YMCA• Rehabilitation Centers• Senior Daily Care Centers• Senior Nursing Homes• Hospitals• Senior Centers• Chamber of Commerce(s)• Etc…
• Physicians• Physical Therapists• Weight Loss Centers• Shoe Stores• Pedorthists• Sports Stores• Pharmacies• School Nurses• Athletic Trainers• Schools• Health Clubs and
Fitness Centers
Develop a practice website www.TeamHedgeHog.com
Create or claim business listings Google Places (Google+) Yahoo Local Bing Local Yelp Listing (biz.yelp.com)
Develop your social media network
Twitter, Facebook, Google+, YouTube, etc Hootsuite (www.hootsuite.com)
Make sure blog is built into your website
At least 1x per week; 400+/- words
Follow these six rules when writing your blogs:
1. Use layperson’s terms (words the public would use in internet searches)
2. Current event3. Include geographic location(s) in your blog4. Hyperlink within your blog5. Use the physician(s) name6. Use the practice name
www.footdoctorsnj.com/blog/
www.syracusepodiatry.com/blog/
www.practiceXeleration.com
“Master the Front Office” Answering the Phones
Interpersonal Communication
Dealing with Difficult Patients
Communicate Your Observations to Your Office Manager/Doctors
Form given to each patient (that does not have email address on file) at check-in
E-NewslettersNew Patient EmailsE-AnnouncementsEtc.
And best of all, it’s FREE for now!!!
Recall patients to the practice after a period of time◦Diagnosis specific (ICD-9/10 Code)◦Treatment specific (CPT Code)◦Should be based on “date of last
visit”Campaigns should be “drip
campaigns”, and most effective to do via snail mail
Heel Pain (ICD-9/10)Diabetes (ICD-9/10)Orthotics (CPT)General (ICD-9/10)Fungal Toenails {specifically for
toenail fungus laser} (ICD-9/10)
www.blueorchidmarketing.com
Cindy Pezza, [email protected]
"Success comes before work only in the dictionary." - Anonymous