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CIEE Global Institute – Cape Town
Course name: Managing Diversity in Business Course number: MGMT 3101 CTSA Programs offering course: Cape Town Open Campus Open Campus Track: Business Track Language of instruction: English U.S. semester credits: 3 Contact hours: 45 Term: Fall 2018
Course Description
Diversity in the workplace can place significant challenges on staff interaction that requires
skill and discernment to manage. This course provides students with a holistic grounding in
intercultural awareness to engage with self, others and ever-changing contexts with intelligence,
compassion and humility. Upon completion of this course students will be familiar with diversity as
it relates to learning styles, time, ethnicity, race, gender, age, gender and values, and how these
relate to intercultural cooperation and business.
Learning Objectives
This is a highly practical course that will allow you to explore, engage and challenge complex
diversity issues and how they are managed within an organizational environment. By participating
in this course, you will:
• Gain a deeper understanding into the concept of diversity and the challenges associated with
managing diversity in a business context, globally and locally.
• Analyse and debate current diversity trends, theories and the impact these have on
managing workforce diversity and organizational growth.
• Assess diversity strategies and whether they meet organizational values, attitudes, goals and
encourage an inclusive learning environment.
• Understand factors that lead to diversity strategies’ success or shortfalls.
• Evaluate diversity policies and processes, and challenge preconceived ideas.
• Acquire interpersonal skills to effectively communicate across cultures in organizations and
build a business environment based on trust.
• Walk away with the skills and competencies to handle challenging situations in relation to
managing workforce diversity.
• Understand the importance of diversity management in a South African context.
Course Prerequisites
None.
Methods of Instruction
This course takes a highly practical approach to managing diversity and preparation is key
as in-class discussions will deal with the complexities and realities of managing diversity in a
business environment. Learning will involve in-class exercises, active reflection, discussion,
readings, short lectures, videos, on-site visit and guest speakers that help you engage and
reflect on diversity issues in a local business context.
Assessment and Final Grade
1. Reflection Paper: 10%
2. Case Study Paper: 20%
3. Diversity Program & Policies: 20%
4. In-Class Debates: 10%
5. Class participation: 20%
6. Final Exam 20%
TOTAL: 100%
Course Requirements
Reflection Paper
You will be asked to write a paper reflecting on your observations during your site-visit. You paper
should reflect on:
1. the stage of diversity of the organization
2. how the company's structure and culture has influenced diversity within the organization
3. how the values and attitudes of the rainbow nation are reflected in the organizational culture
4. how diversity is managed and maintained across the business.
The paper should be typed, double-spaced, and 1500 words. These papers should be reflective,
yet include a critical analysis of your personal observations and include references.
Case Study Paper
You will be asked to write a paper on the case study: “Workplace Conflict in South Africa - A case
of Western Culture vs African Culture”.
● Read the Case study: Reflect on how this situation could have been preempted.
● Suggest HRM practices and strategies to ensure such a situation would not arise again.
● Discuss the best way to manage such a situation.
The paper should be typed, double-spaced, and 1500 words. These paper should be
reflective, yet include a critical analysis of your personal observations and include
references.
Diversity Program & Policies
In small groups you will be given a brief on an organization and asked to work in groups to create
a diversity program and accompanying policies.
● Use the 2015/2016 South African Index report to guide you on current trends.
● You may either create your own diversity programs and policy or modify templates.
● You must discuss at least 3 areas of diversity.
You will be asked to submit this as a report and must clearly identify the diversity gaps within the
organization. Furthermore, you must reflect on how you will manage these changes and how they
will be communicated. Communication is vital in successfully implementing a diversity policies
and programs.
Final Exam
In your final exam you will be provided with a short case study and asked to write a reflective
essay. This exam will test how you manage a complex situation with intelligence, compassion
and humility.
In-Class Debate
Topics to be assigned in class with time for preparation. Students will be graded on critical
analysis of topic, participation, and ability to respond to rebuttals.
The final paper is 1750 words long. This paper must be an in-depth analysis of one of the topics
discussed in class, and include and discuss at least 5 scholarly sources. The paper will be graded
according to the ability of the student to develop a coherent and critical argument addressing the
essay question, whilst demonstrating comprehensive understanding of the readings from the
course.
Participation
Attendance Policy
Regular class attendance is required throughout the program, and all unexcused absences will
result in a lower participation grade for any affected CIEE course. Due to the intensive schedules
for Open Campus and Short Term programs, unexcused absences that constitute more than 10%
of the total course will result in a written warning.
Students who transfer from one CIEE class to another during the add/drop period will not be
considered absent from the first session(s) of their new class, provided they were marked present
for the first session(s) of their original class. Otherwise, the absence(s) from the original class
carry over to the new class and count against the grade in that class.
For CIEE classes, excessively tardy (over 15 minutes late) students must be marked absent.
Attendance policies also apply to any required co-curricular class excursion or event, as well as
to Internship, Service Learning, or required field placement. Students who miss class for personal
travel, including unforeseen delays that arise as a result of personal travel, will be marked as
absent and unexcused. No make-up or re-sit opportunity will be provided.
Attendance policies also apply to any required class excursion, with the exception that some
class excursions cannot accommodate any tardiness, and students risk being marked as absent
if they fail to be present at the appointed time.
Unexcused absences will lead to the following penalties:
Percentage of Total
Course Hours
Missed
Equivalent Number of
Open Campus
Semester classes
Minimum Penalty
Up to 10% 1 content classes, or up
to 2 language classes
Participation graded as per
class requirements
10 – 20% 2 content classes, or 3-
4 language classes
Participation graded as per
class requirements; written
warning
More than 20% 3 content classes, or 5
language classes
Automatic course failure,
and possible expulsion
Weekly Schedule
Week 1 Introduction to “Managing Diversity in Business”
Summary: This week you will be introduced to the course structure as well as gain
a deeper understanding into the general concept of diversity and
diversity management. Furthermore, you will be exposed to diversity
management in a global as well as local context.
Class 1:1 Introduction:
● Syllabus will be presented and reviewed, with emphasis on assessment methods and
course requirements.
● Introduction and discussion on the concept of “diversity” and “diversity management”.
● A preview into the complexities of managing a diverse workforce and the role of Human
Resources.
Readings:
Shore, Lynn M., Beth G. Chung-Herrera, Michelle A. Dean, Karen Holcombe Ehrhart,
Don I. Jung, Amy E. Randel, and Gangaram Singh. "Diversity in Organizations: Where
Are We Now and Where Are We Going?" Human Resource Management Review 19.2
(2009): 117-33. Elsevier. Web. 22 Apr. 2017.
Guillaume, Yves R. F., Jeremy F. Dawson, Steve A. Woods, Claudia A. Sacramento, and
Michael A. West. "Getting Diversity at Work to Work: What We Know and What We Still
Don't Know." Journal of Occupational and Organizational Psychology 86.2 (2013): 123-
41. Ebsco Host. Web. 24 Apr. 2017.
Scott, Kristyn A., Joanna M. Heathcote, and Jamie A. Gruman."The Diverse
Organization: Finding Gold at the End of the Rainbow." Human Resource Management.
Wiley Subscription Services, Inc., A Wiley Company, 23 Nov. 2011. Web. 27 Apr.2017.
<http://onlinelibrary.wiley.com/doi/10.1002/hrm.20459/full>.
Diversity in a Business Context:
● Framing diversity management: Understanding the concept of global diversity
management as well as the effects.
● Understanding affirmative actions versus diversity management.
Readings:
Gilbert, Jacqueline A., Bette Ann Stead, and John M. Ivancevich. "Diversity Management:
A New Organizational Paradigm." Journal of Business Ethics 21.1 (1999): 61-76.
Springer. Web. 24 Apr. 2017.
April, Kurt, Neville Ephraim, and Kai Peters. "Diversity Management in South Africa:
Inclusion, Identity, Intention, Power and Expectations." African Journal of Business
Management 6.4 (2012): https://www.ashridge.org.uk/Media-Library/Ashridge/PDFs/Publi
cations/DiversityManagementInSouthAfrica.pdf
Diversity Management in South Africa:
● Understand how South Africa’s past has shaped diversity management today.
● Global ideals versus South Africa’s reality.
● Discuss what South Africa can learn from other countries experience with diversity
management.
Readings:
Erasmus, Barney, Marius Van Wyk, and Heinz Schenk. South African Human Resource
Management: Theory and Practice. Ed. Ben Swanepoel. 3rd ed. Lansdowne: Juta, 2007.
118-55.
Lauring, Jakob. "International Diversity Management: Global Ideals and Local
Responses." British Journal of Management 24.2 (2012): 211-24. EBSCO. Web. 24 Apr.
2017.
Week 2 The Importance of Structure and Culture in Diversity
This week you will gain insight into the relationship between structural and cultural
diversity within an organization. Understanding the role that organizational structure and
culture play on diversity management is essential in developing and assessing inclusive
strategies, policies and processes.
Class 2:1 The Importance of Structure and Culture:
● Understanding the relationship between organizational structure and culture in regards
to diversity.
● Exposure to differences in national culture and organizational culture.
● The importance of values and attitudes in managing diversity.
Readings:
Krokosz-Krynke, Zofia. "Organizational Structure and Culture: Do
Individualism/collectivism and Power Distance Influence Organizational Structure." (n.d.):
n. pag. Researchgate. Web. 23 Apr. 2017:
https://www.researchgate.net/publication/228436085_Organizational_structure_and_cult
ure_Do_individualismcollectivism_and_power_distance_influence_organizational_structu
re
Morgan, Jacob. "The Complete Guide To The 5 Types Of Organizational Structures For
The Future Of Work." Forbes. Forbes Magazine, 22 July 2015. Web. 27 Apr. 2017.
< https://www.forbes.com/sites/jacobmorgan/2015/07/22/the-complete-guide-5-types-of-
organizational-structures-for-the-future-ofwork/#355d54477705 >.
Hofstede, Geert. "Geert Hofstede." The Hofstede Centre. N.p.n.d. Web. 27 Apr. 2017.
< https://geert-hofstede.com/cultural-dimensions.html >.
Class 2:2 Values and Attitudes:
● Understand and analyze how different values and attitudes can impact how you
manage diversity within an organization.
● How values and attitudes impact leadership.
● Learn how to create a culture of diversity as well as manage diversity.
● How values and attitudes can impact organizational diversity strategies.
Readings:
Hofstede, Geert. "Geert Hofstede." The Hofstede Centre. N.p.,n.d. Web. 27 Apr. 2017.<
https://geert-hofstede.com/countries.html >.
Stoner, Charles R., and Lori A. Russell-Chapin. "Creating a Culture of Diversity
Management: Moving from Awareness to Action." Business Forum 22.2/3/4 (1997): 6-7.
Business Source Elite. Web.
Class 2.3 Co- Curricular Activity
Site visit to a South African or “South Africa-based organization that prides itself on its
diversity management program.
Reading:
Diversity Inc Staff. "The Four Stages of Diversity Management." The Four Stages of
Diversity Management. Diversity INC, 7 Mar. 2011. Web. 20 Apr. 2017.
< http://www.diversityinc.com/diversity-management/the-four-sta
ges-of-diversity-management/ >.
Assignment Due Week 3 - Session 1
Write a 1500 word essay based on your site visit. Comment on:
1. the stage of diversity of the organization
2. how the company's structure and culture has influenced diversity within the
organization
3. how the values and attitudes of the rainbow nation are reflected in the organizational
culture
4. how diversity is managed and maintained across the business.
Week 3 Diversity Management Theories, Trends and Strategies
This week you will be stimulated to discuss, analyse and research various theories and
practical trends in diversity management. Your own research is vital in order to participate
in a lively discussion and challenge current diversity trends.
Class 3.1. Diversity Theories:
● Compare, analyze and challenge various diversity management theories and
approaches.
● Be able to apply concepts of diversity theories to practical scenarios.
Readings:
"Theories of Managing Diversity." The Management of Workplace Diversity. Weebly, n.d.
Web. 27 Apr. 2017. < http://brownkutschenkovargo.weebly.com/theories-of-managing
-diversity.html >.
Class 3:2 Workforce Diversity Trends
● To be able to manage workforce diversity effectively you will need to be able to
understand current diversity trends and how they impact workforce dynamics.
Readings:
Values-based Diversity: The Challenge and Strengths of Many." Successfactors. The
Economist, n.d. Web. 21 Apr. 2017.
https://www.successfactors.com/content/dam/successfactors/en_us/resources/white-
papers/diversity-report.pdf
Schawbel, Dan. "10 Workplace Trends You'll See In 2017." Forbes. Forbes Magazine, 12
Nov. 2016. Web. 27 Apr. 2017.
<https://www.forbes.com/sites/danschawbel/2016/11/01/workplace-trends-
2017/#2de1ef4756bd >.
"Profile of the Global Workforce: Present and Future." Future HR Trends. SHRM, n.d.
Web. 27 Apr. 2017. http://futurehrtrends.eiu.com/report-2015/profile-of-the-global-w
orkforce-present-and-future/ >.
Class 3:3 Human Resource Strategies to Diversify
● Understand the role and impact of HRM in organizational diversification.
● Assess how HRM can impact individual and group assumptions.
● Discuss which HRM practices are most viable for a South African context.
● Understand HR and the organizations objectives for diversity initiatives.
Readings:
Konrad, Alison M., Pushkala Prasad, and Judith K. Pringle. "Human Resource Strategies
to Manage Workforce Diversity." Handbook of Workplace Diversity. London: Sage
Publications, 2006. 52-74. Print.
Assignment Due Week 4 -Session 1
Read the Case study: Workplace Conflict in South Africa – A case of Western Culture vs
African Culture.
• Reflect on how this situation could have been preempted
• Suggest HRM practices and strategies to ensure such a situation would not arise
again.
• Discuss the best way to manage such a situation.
Readings:
Scheepers, Johaan. "Read the Case study: Workplace Conflict in South Africa - A case of
Western Culture vs African Culture." LinkedIN, 26 Apr. 2015. Web. 22 Apr. 2017.
< https://www.linkedin.com/pulse/workplace-conflict-south-africacase-
study-western-v-scheepers >.
Week 4 The Power of Communication
Summary The key to successfully managing diversity within a business is through clear
and effective communication. This week will focus on how effective communication styles
can support various learning styles as well as how to managing conflict in a diverse
workforce. We will also dive into how to communicate effectively in the digital era.
Class 4:1 Communication Styles in the Digital Era:
● What are the types of communications styles.
● Communicating effectively in a digital era.
● The use of GIFS and Emojis - cross cultural communication styles in business.
● How to communicate with your manager and how to build a trusted relationship through
open communication.
Readings:
Harvard Business Review Staff. "Figure Out Your Manager's Communication Style."
Www.hbr.org. Harvard Business Review, 2 July 2015. Web. 26 Apr. 2017.
< http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=4e7ddd72-269b-4a50-bfec-
65c6c2548dd8%40sessionmgr4008&vi d=7&hid=4214 >.
Hanke, Stacey. "Communication Styles: What Is Your Impact on Others?" Professional
Safety 54.5 (2009): 22-25. Business Source Elite . Web. 26 Apr. 2017.
Demarco, Deanne. "Get Your Communication Styles In-Sync." American Salesman 60.11
(2015): 26-30. Business Source Elite .Web. 26 Apr. 2017.
Robb, Alice. "How Using Emoji Makes Us Less Emotional." New Republic. New Republic,
07 July 2014. Web. 08 May 2017. < https://newrepublic.com/article/118562/emoticons-
effect-way-w e-communicate-linguists-study-effects >.
Class 4:2 Learning Styles and Diversity Training
● Understand the various learning styles and discover how to adapt your management
style to various learning styles.
● Analyze the impact that leadership has on organizational learning and diversity.
● Understand why and how diversity training programs do not always lead to an inclusive
culture.
Readings:
MindTools Team. "Learning Styles: Understanding Learning Preferences." Learning Skills
from MindTools.com. MindTools, n.d. Web. 26 Apr. 2017.
<https://www.mindtools.com/mnemlsty.html>.
Price, Alan, "Learning Styles and Your Approach to Management." People Development
Network. N.p., 04 Mar. 2016. Web. 26 Apr. 2017. <
http://peopledevelopmentmagazine.com/2016/03/04/learning-st
yles-approach-management/ >.
Vera, Dusya, and Mary Crossan. "Strategic Leadership and Organizational Learning."
Academy of Management Review 29.2 (2004): 222-40. Business Source Elite. Web. 26
Apr. 2017.
Chavez, Carolyn I., and Judith Y. Weisinger. "Beyond Diversity Training: A Social
Infusion for Cultural Inclusion." Human Resource Management. Wiley Subscription
Services, Inc., A Wiley Company, 15 May 2008. Web. 27 Apr. 2017.
< http://onlinelibrary.wiley.com/doi/10.1002/hrm.20215/full >.
Class 4:3 Managing Conflict:
● Defining diversity management conflict versus diversity conflict.
● Learn to manage conflict in a diverse organization.
● Interactive approaches to conflict management.
Readings:
Broome, Benjamin J., Sara Deturk, Erla S. Kristjansdottir, Tami Kanata, and Puvana
Ganesan. "Giving Voice to Diversity: An Interactive Approach to Conflict Management
and Decision-Making in Culturally Diverse Work Environments." Journal of Business &
Management 8.3 (2002): 239. Business Source Elite. Web. 26 Apr. 2017.
Plummer, Deborah L. "Chapter XIII." Handbook of Diversity Management: Beyond
Awareness to Competency Based Learning. Lanham, MD: U of America, 2003. N. pag.
Web. 26 Apr. 2017. <Handbook of Diversity Management: Beyond Awareness to
Competency Based Learning>.
● Ask students to decipher GIF and Emoji messages between a
consultant and manager, in small groups. Discuss the various
outcomes, the communication mishaps that arise could arise
and how to solve them.
Week 5 Managing Diversity Policies & Programs
Summary Diversity policies and programs are being implemented throughout
organizations, though not always effectively. This week you will be exposed to various
policy strategies and programs and asked to analyze their effectiveness. You will also be
given the exposure to the South African Broad-Based Black Economic Empowerment Act
(BBBEE or B-BBEE) and its effects within a diversity management context.
Class 5:1 Policy Strategy:
● Understand the essence of diversity and diversity policies and their aim.
● How to build a concrete policy that fosters diversity.
● Learn to identify the pitfalls of a diversity policy.
● Research best practice diversity policy templates versus programs.
Readings:
Ballafkih, Abdel Hafid. "How to Cement a Diversity Policy." Human Resource
Management International Digest 18.7 (2010): 3-5. Emerald Insight. Web. 24 Apr. 2017.
Van Ewijk, R. "Diversity and Diversity Policy: Diving into Fundamental Differences."
Journal of Organizational Change Management. Emerald Insight, 2011. Web. 26 Apr.
2017.< http://www.emeraldinsight.com/doi/10.1108/095348111111589
21 >
Intelligence, Talent. "Connecting the Dots." The Top 5 Elements Your Diversity Program
Should Include. N.p., n.d. Web. 27 Apr. 2017.
< http://www.talentintelligence.com/blog/the-top-5-elements-yourdiversity-
program-should-include >.
Kaiser, Tessa. "Diversity Policies Rarely Make Companies Fairer, and They Feel
Threatening to White Men." Harvard Business Review. N.p., 16 Jan. 2016. Web. 26 Apr.
2017. < https://hbr.org/2016/01/diversity-policies-dont-help-women-orminorities-
and-they-make-white-men-feel-threatened >.
Class 5:2 BBBEE Act and its Impact on Managing Diversity
Co-Curricular Activity
Guest Speaker from the Foschini Group.
Class 5:3 How to Develop Diverse Talent
● Discuss the impact of the recruitment process in creating a diverse workforce.
● Managing performance in a diverse culture.
● How to reward fairly in a diverse organization.
● Managing diversity through flexible work arrangements.
● Diversifying leadership as a solution to diversity challenges.
Readings:
Shen, Jie, Ashok Chanda, Brian D'Netto, and Manjit Monga."Managing Diversity through
Human Resource Management: An International Perspective and Conceptual
Framework."International Journal of Human Resource Management 20.2
(2009): 235-51. Web. 26 Apr. 2017.
<http://business.kingston.ac.uk/sites/default/files/BH4702%20Introduction%20to%20HR
M%20-%20article%203%20for%20Problem%20Based%20Report.pdf >.
Sale, Martha Lair. "Performance Appraisal Along Cultural Dimensions: Truth or
Consequences." Performance Appraisal Along Cultural Dimensions: Truth or
Consequences (n.d.): n.pag. Web. 26 Apr. 2017.
< https://www.uakron.edu/cba/docs/ins-en/igb/scm/Performance_Appraisal_formatted.pdf
Schwabenland, Christina, and Frances Tomlinson. "Managing Diversity or Diversifying
Management?" Emeraldinsight. Emerald Group, 2008. Web. 27 Apr. 2017.
< http://www.emeraldinsight.com/doi/full/10.1108/17422040810870033 >.
Michielsens, Elisabeth, Cecilie Bingham, and Linda Clarke.
"Managing Diversity through Flexible Work Arrangements: Management Perspectives."
Employee Relations 36.1 (2013): 49-69. Emerald Insights. Web. 26 Apr. 2017.
< http://www.emeraldinsight.com/doi/full/10.1108/ER-06-2012-0048 >.
Assignment Due Week 6 Session 1
● You will be given a brief on an organization and asked to work in groups to create a
diversity program.
● Use the 2015/2016 South African Index report to guide you on current trends.
● You may either create your own or modify diversity programs and policy templates.
● You must discuss at least 3 areas of diversity
Week 6 Diversity as a Source of Productivity, Creativity and Innovation
Summary Before you sit your final exam you will be exposed to how diversity can drive
productivity, creativity and innovation within a business environment. As well as be
confronted on the paradox of diversity management.
Class 6:1 Diversity as a Tool of Productivity, Creativity and Innovation:
● Understand how to balance workforce diversity without losing productivity, creativity
and innovation.
● What is the paradox of diversity management.
● How leverage diversity to boost creativity and innovation in order to increase business
performance.
Readings:
Bassett-Jones, Nigel. "The Paradox of Diversity Management, Creativity and Innovation."
Creativity and Innovation Management. Blackwell Publishing Ltd., 11 May 2005. Web. 27
Apr. 2017. < http://onlinelibrary.wiley.com/doi/10.1111/j.1467-8691.00337.x/
abstract >.
Jayne, Michele E. A., and Robert L. Dipboye. "Leveraging Diversity to Improve Business
Performance: Research Findings and Recommendations for Organizations." Human
Resource Management. Wiley Subscription Services, Inc., A Wiley Company, 17 Nov.
2004. Web. 27 Apr. 2017. < http://onlinelibrary.wiley.com/doi/10.1002/hrm.20033/full >.
Class 6:2 Diversity Management Case Study/Review
● In this final session you will review a number of diversity case studies and participate in
an in-class discussion. You will have the opportunity to collate all the information you
have learned in the course and apply it in a healthy debate on how these diversity issues
are managed.
Readings:
Freeman, R. Edward, Bidhan L. Parmar, Jordan Dresnick, and Jenny Mead. "Differences
and Diversity Issues: Selected Vignettes." Darden Business Publishing Cases 1.1 (2017):
1-9. Emerald Insight. Web. 26 Apr. 2017.
Class 6:3 Final Exam
Readings
Erasmus, Barney, Marius Van Wyk, and Heinz Schenk. South African Human Resource
Management: Theory and Practice . Ed. Ben Swanepoel. 3rd ed. Lansedown: Juta,
2007. 118-55. Print.
April, Kurt, Neville Ephraim, and Kai Peters. "Diversity Management in South Africa:
Inclusion, Identity, Intention, Power and Expectations." African Journal of Business
Management 6.4 (2012): n. pag. Web.
Ballafkih, Abdel Hafid. "How to Cement a Diversity Policy." Human Resource Management
International Digest 18.7 (2010): 3-5. Emerald Insight . Web. 24 Apr. 2017.
Bassett-Jones, Nigel. "The Paradox of Diversity Management, Creativity and Innovation."
Creativity and Innovation Management . Blackwell Publishing Ltd., 11 May 2005. Web.
27 Apr. 2017.
<http://onlinelibrary.wiley.com/doi/10.1111/j.1467-8691.00337.x/abstract>.
Broome, Benjamin J., Sara Deturk, Erla S. Kristjansdottir, Tami Kanata, and Puvana
Ganesan. "Giving Voice to Diversity: An Interactive Approach to Conflict Management
and Decision-Making in Culturally Diverse Work Environments." Journal of Business &
Management 8.3 (2002): 239. Business Source Elite . Web. 26 Apr. 2017.
Chavez, Carolyn I., and Judith Y. Weisinger. "Beyond Diversity Training: A Social Infusion
for Cultural Inclusion." Human Resource Management . Wiley Subscription Services,
Inc., A Wiley Company, 15 May 2008. Web. 27 Apr. 2017.
<http://onlinelibrary.wiley.com/doi/10.1002/hrm.20215/full>.
Demarco, Deanne. "Get Your Communication Styles In-Sync." American Salesman 60.11
(2015): 26-30. Business Source Elite . Web. 26 Apr. 2017.
Diversity Inc Staff. "The Four Stages of Diversity Management." The Four Stages of
Diversity Management . Diversity INC, 7 Mar. 2011. Web. 20 Apr. 2017.
<http://www.diversityinc.com/diversity-management/the-four-stages-of-diversity-manag
ement/>.
Freeman, R. Edward, Bidhan L. Parmar, Jordan Dresnick, and Jenny Mead. "Differences
and Diversity Issues: Selected Vignettes." Darden Business Publishing Cases 1.1
(2017): 1-9. Emerald Insight . Web. 26 Apr. 2017.
Gilbert, Jacqueline A., Bette Ann Stead, and John M. Ivancevich. "Diversity Management: A
New Organizational Paradigm." Journal of Business Ethics 21.1 (1999): 61-76.
Springer . Web. 24 Apr. 2017.
Guillaume, Yves R. F., Jeremy F. Dawson, Steve A. Woods, Claudia A. Sacramento, and
Michael A. West. "Getting Diversity at Work to Work: What We Know and What We
Still Don't Know." Journal of Occupational and Organizational Psychology 86.2 (2013):
123-41. EbscoHost . Web. 24 Apr. 2017.
Hanke, Stacey. "Communication Styles: What Is Your Impact on Others?" Professional
Safety 54.5 (2009): 22-25. Business Source Elite . Web. 26 Apr. 2017.
Harvard Business Review Staff. "Figure Out Your Manager's Communication Style."
www.hbr.org . Harvard Business Review, 2 July 2015. Web. 26 Apr. 2017.
<http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=4e7ddd72-269b-4a50-bfe
c-65c6c2548dd8%40sessionmgr4008&vid=7&hid=4214>.
Hofstede, Geert. "Geert Hofstede." The Hofstede Centre . N.p., n.d. Web. 27 Apr. 2017.
<https://geert-hofstede.com/countries.html>.
Hofstede, Geert. "Geert Hofstede." The Hofstede Centre . N.p., n.d. Web. 27 Apr. 2017.
<https://geert-hofstede.com/cultural-dimensions.html>.
Intelligence, Talent. "Connecting the Dots." The Top 5 Elements Your Diversity Program
Should Include . N.p., n.d. Web. 27 Apr. 2017.
<http://www.talentintelligence.com/blog/the-top-5-elements-your-diversity-program-sho
uld-include>.
Jayne, Michele E. A., and Robert L. Dipboye. "Leveraging Diversity to Improve Business
Performance: Research Findings and Recommendations for Organizations." Human
Resource Management . Wiley Subscription Services, Inc., A Wiley Company, 17 Nov.
2004. Web. 27 Apr. 2017. <http://onlinelibrary.wiley.com/doi/10.1002/hrm.20033/full>.
Kaiser, Tessa. "Diversity Policies Rarely Make Companies Fairer, and They Feel
Threatening to White Men." Harvard Business Review . N.p., 16 Jan. 2016. Web. 26
Apr. 2017.
<https://hbr.org/2016/01/diversity-policies-dont-help-women-or-minorities-and-they-ma
ke-white-men-feel-threatened>.
Konrad, Alison M., Pushkala Prasad, and Judith K. Pringle. "Human Resource Strategies to
Manage Workforce Diversity." Handbook of Workplace Diversity . London: Sage
Publications, 2006. 52-74. Print.
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