cics march 2010 teldev
TRANSCRIPT
CiCS User Group March 2010
Telecoms Developments
Mark Franklin & Chris Daniels
CiCS User Group March 2010
Billing and Processes
• New charging scheme for desk telephones– Everyone pays– Call costs more closely match what we pay– Rental per extension number– Back dated to Aug 2009
• Future savings passed onto user departments
CiCS User Group March 2010
Billing and Processes• BT and Mobiles (Vodafone and O2)– Move to a single account for whole University– Guarantees the bill gets paid– Tariff checking– Reduced overall admin– Direct debit– Detailed info still provided if requested
• Different ways for charging (or not) for small purchases
CiCS User Group March 2010
Upgrade to IP Telephony
• May 2008 – core and connections to local nodes over IP network
• Resilience, expansion, future proofing• Retained digital/analogue phones until we
decided how best to roll out IP solutions• More recent developments (more later)
CiCS User Group March 2010
Why IPT?
• Resilience & Expansion• Closer integration of voice application and
other services (more later, fingers-crossed)• Saving on cabling (and related infrastructure)• Saving on power (and kit to provide it)• Mobility/off-site working• Moves and changes simpler
CiCS User Group March 2010
Current Developments
• Call centre applications and reporting• Voice portal/Voice interaction• Call recording• IP end-point delivery– Hard-phones– Soft-phones– Portal