Christopher Brooks1246 McAllistar Drive Locust Grove, Georgia 30248 (404) 510-3139 chbrooks@valdosta.edu

Dedicated professional with strong communication, customer service and sales skills. Self motivated with quantitative and interactive social skills. Organized and attentive to details while providing leadership and youth guidance.

Education

Bachelors of Fine Arts, Speech Communications, May 2015Valdosta State University

Professional Experience

DeKalb County Water ServicesAccount Specialist of Finance/Decatur, GA/September-PresentAddress customer inquiries Analyze account balances for accuracyMake recommendations to management regarding account adjustmentsProvide polite and professional customer service

Graves Elementary School Paraprofessional/Substitute Teacher/Norcross, GA/August 2015-PresentServe as in-room teaching assistant Supervise class of special needs studentsAssist with preparation of lesson plansImplement health and safety protocols

Boys & Girls Club of AmericaYouth Counselor and Athletics Coach/Mentor/Valdosta, GA/ August 2013- June 2015Assisted and implemented Developmental ProgramsResponsible for youth participation, and safetyDemonstrated leadership and skills through team resources and effective decision makingImplemented daily activities and evaluated the progress of the Boys & Girls Club’s DepartmentContinuous communication with parents of the youthResponsible for registration, waiver and permission forms processingCompleted incident reports and other Boys & Girls Club’s program related recordsEvaluated the Boys & Girls Club’s programs and suggested improvements, needs, hazards to supervisor

YMCAYouth Counselor/Valdosta, GA/May 2012 – July 2013Coordinated programming with branch staff to ensure quality programming in compliance with ACA requirementsPlanned and implemented program activitiesDeveloped and maintained positive relationships with the youth, families, volunteers, vendors and staffFollowed YMCA policies and procedures when evaluating medical and disciplinary situations, child abuse prevention and emergenciesEvaluated youth’s individual needsProvided leadership to the youth

Brooks

CVS PharmacyCustomer Service and Sales/ Conyers, GA/ November 2010 - 2011Received and resolved issues over the phone and routed calls appropriatelyAssisted with administrative and operations duties as neededMaintained store signage and displaysMaintained broad knowledge of products, pricing, and promotionsGreeted customers in a courteous, friendly and professional mannerClarified customer requirements; probe for and confirmed understanding of needsConducted needs-based selling by using non-scripted probing techniques to offer productsUtilized computerized point-of-sale machines to process paymentsStocked shelves as needed

Contemporary Services Corporation Georgia Dome Event Staff/ Atlanta, GA/ September 2009-2010Greeted event guest with a friendly toneMaintained an alert and upbeat attitudeProvided assistance to guest to enhance his/her event experienceAnswered questions, resolved complaints and gave directionsTicket validation while providing stewardship and usheringReported suspicious activity and violations of venue policyResponded to guest conflicts and other incidentsCompleted written incident reports when needed

C&S Healthcare, IncorporatedRepair Technician – Courier/Lithonia, GA/ August 2008-2010 Kept a daily log of all deliveries made with arrival times and initials of client staff for each stepPicked up out-going mail from the mailroom prior to departure for each roundAssisted mail room clerk with the separating of filing of laboratory/pathology/radiology reportsDelivery and setup of medical equipment Equipment maintenance, cleaning, and light repair

Volunteer Experience

Timber Trace Community Service – Assisted with meal preparation for residential youth activities. National Association of Letter Carriers Annual Muscular Dystrophy Food Drive – Loaded trucks with canned foods for distribution to feed people in need.