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CHRISTINA SHARP2015

2530 Pacific AveTrowbridge, Ca. 95659

Cell (530) 838-5316 / Home (530) 923-7227

O B J E C T I V E S

Experienced individual who enjoys challenge-seeking opportunities to learn and improve skills. To create integrated strategies where I can effectively utilize my expertise in the administrative field to build stronger skills in management to secure a position with a well-established organization and a stable environment that will lead to a lasting relationship.

E X P E R I E N C EReceiving ClerkOA Log i s t i cs / E&E Company LLC05/28/2014 – PRES.

Entering inventory Item numbers into the program Macola to track and record items received from overseas inbound containers to warehouse for inventory. Monitoring and tracking empty containers, updating and maintaining the record table of inbound containers for arrived date, door offloaded inventory, start and finish times, date the trucking company picked up the empty container. Create a weekly inbound container schedule for trucking carriers for the warehouse’s incoming containers.Maintain and log all discrepancies, Maintain transfers of damaged items to appropriate location bin in warehouse. Audit folders of Shipping ID’s and containers associated for offload worksheets, Delivery Orders, and Packing Lists. Administrative duties; create Spreadsheets, forms, logs & schedules.

Financial Service Representative II (FSR I I)Rabobank N .A . / But te Communi ty Bank06/15/2009 – 02/20/2013

Greeting customers with a welcoming smile and providing prompt, efficient and friendly customer service with the utmost professionalism and integrity. Opening new accounts and consumer loans while developing client relationships to uncover additional banking needs with proficient knowledge of all products and services, making appropriate referrals, and achieving goals. Keeping work organized, by creating or using detailed spreadsheets for tracking progress. Following policies and procedures to insure federal regulations and guidelines are always met. Helping customers with problems and concerns, while multi-tasking, check ordering, and ultimately aiming to achieve superior customer

CHRISTINA SHARP

satisfaction in all aspects of the customer.

Customer Service Representative (CSR)Rabobank N.A. / Butte Community Bank12/30/2007 – 06/15/2009

Accepting deposits and withdrawals to all types of accounts, Cashing checks, Cross-selling and referring additional banking products & services, providing outstanding customer service. Knowledge of forms, procedures, banking regulations, and guidelines. Cash handling, and balancing.

Call Center - Customer Service Supervisor / Loan Officer (CCSS)US F inanc ia l Mortgage Corporat ion09/11/2005 – 10/10/2007

Assessing customers with new, refinanced or HELOC home loans, loan questions, and concerns. Meeting with clients and completing loan packages for conventional, FHA, Title 1, and HUD loans. Product knowledge & proper documentation was critical. Proper documentation was a must prior to loan processing, to meet lending time frames, guidelines, and to ensure processors has sufficient time to obtain additional information if needed to avoid delays in loan closing or funding by underwriting.

In conjunction to loan officer duties due to downsizing I also supervised the call center. It was imperative that the department was constantly meeting call queue goals, and maintaining strong product knowledge and services in compliance with OCC regulations. Overall I supervised six call center customer care representatives and two loan officers. As a supervisor I was in charge of maintaining department budgets, cross sales, lead follow ups, quarterly & annual reviews , reports, audit compliance, production statistics, and enforcing company guidelines and quality customer care. Monitoring live calls and giving feedback to employees to insure the highest customer satisfaction.

Recovery Officer (RO)Sierra Centra l Credi t Union09/11/2003 – 08/10/2005

Identify & recover potential or established losses for the financial institution. Travel to different locations and represent Sierra Central Credit Union & Nine branches in small claims court to recover losses by legal means caused by fraud, or account misconduct.

Maintain files and insure all payment plans, judgments, legal requests were filed and followed through per individual county guidelines. Skip-tracing and locating individuals when they stop paying. Processing and submitting proper legal forms, work with local law enforcement to identify fraud and counterfeit items.

CHRISTINA SHARP

Supervisor Late Stage Collections / Financial Loss Mitigation Officer (CFLMO)Wachovia Nat ional Bank / HomEq08/1/2000 – 08/10/2003

My daily duties consisted of being in a call center environment, maintaining a group MBO structure goal system. Supervising nine late stage collectors, and maintaining twenty-four call center calling queue’s full of delinquent accounts. Pre foreclosure processing, loss mitigation, maintaining forbearance payment plans, and strong customer service and negotiation skills were a requirement. Always maintaining & communicating in a professional manor in the most stressful and escalated situations.

Knowledge of process stop codes and attention to detail was of the utmost importance. Identifying possible fraud accounts, and behaviors. Taking financial statements and helping, to secure the customer’s account with the lender and their interest in the property.

(Continued) File and process accurate documentation, while maintaining collection (FDCPA), & Bankruptcy laws by state. Strong listening skills, and customer confidentiality was first priority.

I was also Vice President of the Morale and Recreation group in charge of planning and following through with events to keep over three hundred collector’s morale high and production higher.

Customer Service Representative (CSR)Tr i -Count ies Bank09/1/1999 – 08/20/2000


Customer Service Representative (CSR)Feather R iver State Bank03/25/1998 – 08/28/1999


CHRISTINA SHARP

Us Navy (ABF)United States Navy/ USS Abraham L incoln CVN-7203/1/1993 – 03/10/1998

Fuel Systems Specialist. Safety, and Hazmat Certified. Flight Deck Lead Worker Certified. Fuel system compliant and equipment maintenance certified.

Good Conduct Metal, South West Asia Metal, National Over Seas Metal, four letters of accommodation from admirals and nine letters of appreciation. All for outstanding job ethics and accomplishments.

E D U C A T I O NUniversity Of Phoenix

Working on an Associates In Business Online

24 Credits Achieved

US Navy Us Navy – Aviation Boatswains Mate 5 Years

USS Abraham Lincoln CVN-72

Lindhurst High School High School Diploma

S K I L L S Customer Service Supervisor Training – Certificate Of

Completion Management Level - Red Flag / Fraud Training –

Certificate Of Completion Advanced Knowledge - Microsoft Word / Excel /

CHRISTINA SHARP

PowerPoint / Access Computer and program knowledge – Above Average Typing 55 WPM 98 Strokes 10 key per min. Negotiation & Listening Skills – Certificate Of Completion

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