christian foyer presentation at open forum events' continuous improvement conference
DESCRIPTION
TRANSCRIPT
Learning to see the Waste – The Key Step towards Streamlined Processes
Christian Foyer – 28/05/2014River Rouge Consulting Ltd
www.riverrougeconsulting.co.uk
Example: Hospital Ward
www.riverrougeconsulting.co.uk
PatientCare
OrderConsumables
8 hours
Walking
PatientCare
Meetings
8 hours
Walking
Patient Care
Searching forfiles
8 hours
Walking
TreatmentWaiting
2 hours
Check-in/out
Customer
Example: Hospital Ward
www.riverrougeconsulting.co.uk
Example: Quality Team of a Service Organisation
www.riverrougeconsulting.co.uk
1) Complaint received plus Cust Response
Incoming:~ 8 Compl / DayCT: 1 h / claimOperators: 2
2) Log Financial Claim
CT: 30 min / claimOperators: 1
1
InventoryCT: ~8 h / claimOperators: 5
3) Problem Solving32
Inventory
CT: ~2 h / claimOperators: 1
4) Cost Calculation / forwarding to suppliers
37
Inventory
Example: Quality Team of a Service Organisation
www.riverrougeconsulting.co.uk
Agenda
www.riverrougeconsulting.co.uk
Agenda
www.riverrougeconsulting.co.uk
PatientCare
OrderConsumables
8 hours
Walking
PatientCare
Meetings
8 hours
Walking
Possible first improvement steps: Improving walking distances Improving file organisation Streamlining consumable order process Understand reason for customer waiting time (constraint analysis)
Patient Care
Searching forfiles
8 hours
Walking
TreatmentWaiting
2 hours
Check-in/out
Customer
Example: Hospital Ward
www.riverrougeconsulting.co.uk
1) Complaint received plus Cust Response
Incoming:~ 8 Compl / DayCT: 1 h / claimOperators: 2
2) Log Financial Claim
CT: 30 min / claimOperators: 1
1
InventoryCT: ~8 h / claimOperators: 5
3) Problem Solving32
Inventory
CT: ~2 h / claimOperators: 1
4) Cost Calculation / forwarding to suppliers
37
Inventory
Possible first improvement steps: Re-balance team Understand Top 10 incoming problems and root causes Improve cycle-time of process 4
Example: Quality Team of a Service Organisation
www.riverrougeconsulting.co.uk
How do we learn to see the waste ?
How do we start?
www.riverrougeconsulting.co.uk
How to start looking for waste?
Management
StrategyProcesses
Focused Studies:
1) Work Sampling Study2) Walk Way Analysis3) Value Stream Analysis4) Work Balancing Analysis 5) …..
Simple Visual Management
www.riverrougeconsulting.co.uk
Focussed Analysis: Work Sampling
Activity Categories
Observation Time = 3 hoursSampling Interval = 1 minute Runs = 3 times
Searching for files
Entering Data,Patient care…
Waiting
Walking
Correcting wrong invoices
Sampling Form Analysis Result
Target: Identifying main process wastes
www.riverrougeconsulting.co.uk
Walk Way Analysis of Sterilisation Unit
185 m or 45 min per tool trolley Interfering paths
112 m or 32 min per tool trolley Separate paths
Value Add
Waste
Not sterilising but required
Value Add
Waste
Not sterilising but required
Target: Reduction of Walk Ways
Work Place Organisation
Target: Reduction of Search Activities
No Clear Rules Too much Stock
Clear Rules Only what’s needed
www.riverrougeconsulting.co.uk
How to start looking for waste?
Management
StrategyProcesses
Focused Studies:
1) Work Sampling Study2) Value Stream Analysis3) Walk way Analysis4) Work Balancing Analysis 5) …..
Simple Visual Management
Simple Visual Management – Quality Team Coordination Board
Targets: 1) Understand Work Flow2) Identify Team Balance and Bottlenecks
Transparency of Complaint Progress Transparent Workload Balance Identification Bottlenecks
Simple Visual Management – Hospital Ward Coordination Board
Targets: 1) Understand Work Flow2) Identify Team Balance and Bottlenecks
Clear Patient Progress Transparent Information Flow Identification of Bottlenecks
‘You can’t fight what you can’t see!’
J.F. Kennedy
Agenda
www.riverrougeconsulting.co.uk