christian dana, senior product manager oct 2017 · pdf fileabc timeline 07:50 atc reports...
TRANSCRIPT
Christian Dana, Senior Product Manager
OCT 2017
Sliding doors
ABC Airport
7:50 AM
FIR is the airspace
surrounding the Airport
ETA
0821
(STA was 0900)
That’s 39’ early!
ABC timeline
ATC Control
Airline
Flight Cabin
Apron Control
Airport Command Centre
07:50 ATC reports XS123 (B777) entered FIR (STA is 0900)
07:50 ATC Allocates Runway 18R to XS123
07:53 ATC new ETA for XS123 is 0821
…
08:23 Airline sends Landing Time for XS123
08:29 Radio, Pilot XS123: “XS123 arrived at A21 but it’s occupied”
Stand Overlap
08:29 Radio, Apron Control: “Please wait in position, we’re checking”
08:30 Radio, Apron Control: “AOC what’s the pushback time for flight on A21?”
08:30 Radio, AOC: “It’s planned to go at 08.45”
08:30 Radio, Apron Control: “We have XS123 waiting do you have another stand?”
08:30 Radio, AOC: “Is it able to move to R33?”
08:31 Radio, Apron Control: “Negative”
08:32 Radio, AOC: “We will ask to speed up LH215”
…
08:43 Radio, Apron Control: “Position cleared, XS123 move into stand A21”
Wait in position we
are checking
A21 planned to be
free at 08:45
Do you have
another stand
available?
You can use
Remote
parking stand
R33
I can’t turn the
Aircraft and can’t
reach R33 now
We will ask LH215
on A21 to speed up
Position cleared,
XS123 move into
stand A21
STAND OVERLAP
• 14’ Engines on waiting
• 0.58 Kg NoX produced
• Noise emissions
• Fuel consumption
• Pax Satisfaction going down
ABC timeline
07:50 ATC reports XS123 (B777) coming from GRU entered FIR
07:50 ATC Allocates Runway 18R to XS123
07:53 ATC new ETA for XS123 is 0821
07:55 Airport communicates new in block time 0829
07:55 Airport communicates Stand change for XS123 from A21 to R33
08:23 Airline communicates to GH to provide busses
08:29 Airport communicates XS123 in block from VDGS
Stand Overlap
08:45 GroundHandler to AL: “We need 2 more busses, we have no free”
08:31 Airline communicates XS123 door open
09:01 GroundHandler to AL: “New bus getting there”
09:10 GroundHandler to AL: “Last bus getting there”
08:59 GroundHandler Dispatcher: “I need 2 more busses”
09:00 GroundHandler Operator: “I can extend my shift and provide it”
Extra bus
ATC Control
Airline
Flight Cabin
Apron Control
Airport Command Centre
Let’s move back in
time and see what
would happen with
AMS
07:55 The Airline receives the stand change to a Remote stand
The Airport AOC is
connected to ATC,
received the new ETA,
the new RWY and AMS
calculates the new in
block time (with VTT)
AMS generates an alert when
XS123 arrives earlier.
The operator reallocates to
R33
XS123 is allocated now
to R33 please provide
bussing services
XS123 in
block 14’
earlier than
previous case
We need more busses to
take all the pax!
OVERWORK
09:18 GroundHandler to AL: “All Pax at Arrival A area”
Extra bus needed
• Pax Satisfaction going
down (pax waiting)
• GH extra costs for
overwork
• Bus utilization not
optimized
ABC timeline
07:50 ATC reports XS123 (B777) coming from GRU entered FIR
07:50 ATC Allocates Runway 18R to XS123
07:53 ATC new ETA for XS123 is 0821
07:53 ATC Allocates Runway 18R to XS123
07:55 Airport communicates new in block time 0829
07:55 Airport communicates Stand change for XS123 from A21 to R33
07:57 Airline confirms Y 240 B 22 for XS123
07:57 Airport to GH: provide 6 busses at 0829 at stand R33
Stand Overlap
08:45 GroundHandler to AL: “All busses delivered”
08:31 Airline communicates XS123 door open
08:10 GroundHandler Busses confirmed
Extra bus
07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count
Let’s move back in
time and see what
would happen with
AMSAMS Dashboard
XS123 has 278 pax
on board 240Y 22B
16 Crew
AMS calculates the
busses needed and
automatically sends a
message to the
GroundHandler
Busses
confirmed
• Pax are in the terminal 33’
earlier than before
• No overwork needed
• Optimization of busses
ABC timeline
07:55 Airport communicates Stand change for XS123 from A21 to R33
07:57 Airline confirms Y 240 B 22 for XS123
07:57 Airport to GH: provide 6 busses at 0829 at stand R33
Stand Overlap
08:45 GH to AL: “All pax delivered at Arrival A”
08:31 Airline communicates XS123 door open
08:10 GH Busses confirmed
Extra bus
07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count
09:30 Airline Hub control: what happens with XS550 STD 0925?
09:30 GH to AL: “We miss 15 pax from XS123 at gate A29”
…
09:31 GH to APT: “We need a PA for 15 pax from XS123 to XS550”
09:33 APT to GH: “Where are these pax?”
09:31 GH to APT: “Last seen in Arrival Area A at 08:45”
09:33 APT to GH: “We have congestion at sec control, send someone”
09:41 GH to AL: “Operator in Arrival A area”
09:55 GH to AL: “Pax at Gate 29”
Transfer pax
Let’s move back in
time and see what
would happen with
AMS
It’s 08:45 now all
pax are in the
terminal
It’s 09:30: what
happens with
XS550 that was
supposed to leave
at 09:25
Here Gate A29
DEP XS550 we
miss 15 pax from
XS123!
We need a PA
announce for 15
PAX of XS550
Where are these
PAX??!
Last seen in
Arrival A area
All pax arrived at
Gate 29 we’re
closing the door
now
• Departing flight
delayed 35’ at least
• Unknown resolution
time
• GH activity non
optimized
…
ABC timeline
07:55 Airport communicates Stand change for XS123 from A21 to R33
07:57 Airline confirms Y 240 B 22 for XS123
Stand Overlap
07:57 Airport to GH: provide 6 busses at 0829 at stand R33
Extra bus
07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count
…
Transfer pax
Let’s move back in
time and see what
would happen with
AMS
07:57 Airport to GH: TPAX Alert for XS123 expected >30’ queue at security
The Airport AMS shows:
• Arrival Passenger queue at
security is red
• XS123 has Transfer
Passenger with less than
20’ Transfer time
The Airport sends a
TPAX alert to Airline
Hub Control07:59 Airline Hub control to GH: Send TPAX staff for security fast track
Send an operator to
fast track 15 TPAX
through Arrival A
08:04 GH Fast Track operator allocated, one bus will Fast Track TPAX
Fast Track operator
will take the pax at
the plane and will
bring them to the
Departure gate
08:31 Airline communicates XS123 door open
…
08:49 GH to AL: “TPAX at Gate 29”
08:45 GH to AL: “All pax delivered at Arrival A”
• No delay on DEP with
TPAX from XS123
• No additional resources
needed because planned
ontime with scheduled
resources
ABC timeline
XS123 is in block
and the aircraft is
scheduled to
depart as XS124
STD 0940
One of the bag
unloading doors
does not open
Stand Overlap Extra bus Transfer pax
08:29 Airport communicates XS123 in block from VDGS
08:34 There is a problem with the rear bag door
08:55 Rear bag door open now
09:21 Bag unload finished
09:28 Bag load started
09:35 Bag load finished, refueling can start
09:38 Refueling started
09:50 Refueling ended
09:55 What is going on with XS124?
09:55 GH to AL: “We had an issue with the bag door we just started boarding”
09:57 APT to all: “When will you be able to free R33?”
10:01 GH to Pilot: “All doors closed ready to pushback”
10:01 Pilot: “XS124 ready for pushback”
10:02 ATC to Pilot: “Authorised Taxi out to 18L” (taxi time is 11’)
10:13 ATC to Pilot: “You are departure n.09 to go”
10:24 XS124 ATD
…
Problem identified
Delay on Runway
XS123-XS124
All Bag doors Open
XS123-XS124
Bag unload done
XS123-XS124
Bag load start
XS123-XS124
Bag load done
XS123-XS124
Fueling start
XS123-XS124
Fueling done
What is going on
with XS124?
STD 0940
We had an issue
with the bag door
we just started
boarding
09:58 GH to APT: “We are about to pushback”
When is R33 free?
XS124 to ATC
we are ready for
pushback
XS124 Auhorised
to pushaback,
move to runway
18L
• Issue identified at
08.34
• 44’ minutes delay
• 22’ engines on from
pushback to take off
Runway busy
ABC timeline
Stand Overlap Extra bus Transfer pax
08:29 Airport communicates XS123 in block from VDGS
08:34 There is a problem with the rear bag door
08:55 Rear bag door open now
Runway busy
Let’s move back in
time and see what
would happen with
AMS
One of the bag
unloading doors
does not open
The door is open
now, we start
unloading
08:45 The AL AMS Turnaround manager gives an alert
AMS Turnaround
manager prompts a
TOBT ALERT
Departure time at
risk: A new TOBT
is needed
09:01 AL sets a new TOBT for XS124 at 1000
XS124 new TOBT
time 10:00 (as suggested by AMS)
09:02 ATC New TSAT 1011 TTOT 1022
New TOBT has
triggered the DMAN
to re-calculate DEP
New TTOT 1022
New TSAT 1011(11 minutes Taxi)09:55 Airport allowed to display Delayed deparure
10:11 Starting Pushback now
10:11 XS124 authorized to go to the Runway TTOT 1022
10:22 AL ATD is 1022• No waiting time on the taxi
way
• No fuel consumption
• No emissions
• Reduced delay
Collaboration
INTEGRATION
automation
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Airport Operations Vision
Stakeholders
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Airport AirlinesGround
HandlersTower
Pax Services
Billing
AOC
Baggage
Security
Hub Control
Transfer mgmt
PRM
Crew
AC maintenance
Pax Services
Baggage Services
Cleaning
Catering
Aircraft Cleaning
Bussing
Runway mgmgt
Apron traffic
ATC
The goal
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reaching the goal
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Collaboration
Integration
Change
Management
Automation IT Solutions
Proactive
decisions Shared data
• Early decisions
• No domino effect
• Shared decisions
• Best option
How Through With SITA’s
• Shared KPI
• One dataset
• Automation
• Mobility
• MoU
• Disruption mgmt
• Command Centre
• Flight mgmt data
• Resource Allocation
• Shared KPI
• Integration
• Stakeholder mgmt
• Communication plan
• Training plan
• Super Users
• Data Quality
• Common KPI
• Shared platform
• Resource Allocation
• Predictive tools
• Data feeds
• Scenario simulation
SITA IT solutions for aviation Operations: Time dimension
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How many
resources will I
need the coming
season?
What is the best
plan for the
coming weeks?
How do I deal with
the latest
updates?
Long term
planning
Mid term
planningReal Time
management
today weeks ahead months ahead
What happened
and where can we
do better?
Reporting
When do we tackle which problem?In the past
Airport
Airlines
Ground
Handlers
Tower
time
• Billing
• Reporting
• Rule tuning
• Reporting
• Reporting
• Reporting
• Fixed Res. Allocation
• Some GH Allocation
• Equipment Tracking
• Mobile Res. Allocation
• Equipment tracking
• Mobile Res. Allocation
• Equipment tracking
• Runway Optimization
• TSAT negotiation
• Capacity management
• Fixed Res. Planning
• Rule tuning
• Rostering
• Rostering
• Mid term planning
• Rostering
• Strategic planning
• Capacity Management
• Slot Management
• Seasonal planning
• Staff dimensioning
• Equipment dimensioning
• Staff dimensioning
• Equipment dimensioning
• NA
SITA IT solutions for aviation Operations: Location dimension
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How do I optimize
the use of my
runways?
When will I be
able to pushback?
How can I make
my passengers
travel on time?
RunwayApronAir Side
How did my
common use
allocation
perform?
Land Side
When do we tackle which problem?
Airport
Airlines
Ground
Handlers
Tower
space
• Checkin
• Chutes and carousels
• Security queues
• Checkin agents
• Transfer management
• Checkin agents
• Baggage services
• Lost and found
• NA
• Gate and Stands
• Lounges
• Bussing
• Gate Agents
• Baggage services
• Gate Agents
• PDS
• Fixed Res. Planning
• Rule tuning
• Rostering
• Pushback
• Rostering
• Mid term planning
• Baggage services
• Catering
• Cleaning
• Pushback
• PDS
• DMAN
• Capacity management
• KPI sharing (CDM)
• ATC constraints
• Flight plans adjusts
• TOBT reliability
• DMAN
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Airports Airlines Ground
Handlers
Tower
Turnaround ManagementFocused view on Aircraft Turnaround
processes
✅(CDM)
✅(Turnaround)
✅(Services)
✅(PDS)
Real Time Resource
ManagementStands, Gates, Carousels, Staff
✅(fixed and mobile)
✅(fixed and mobile)
✅(mobile and
equipment)
✅(Runway)
Mid Term planningPlanning resources for the coming weeks
✅ ✅ ✅ NA
Long term planningLong term capacity assessment
✅(fixed resources)
✅(mobile resources)
✅(mobile resources)
✅(Runway)
Reporting and BIAnalysis of past operations
✅(fixed resources)
✅(mobile resources)
✅(mobile resources)
✅(Runway)
SITA IT solutions for aviation Operations: Summing up
Airport AirlinesGround
HandlersTower
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Airports Airlines Ground
Handlers
Tower
Turnaround ManagementFocused view on Aircraft Turnaround
processes
Real Time Resource
ManagementStands, Gates, Carousels, Staff
Mid Term planningPlanning resources for the coming weeks
Long term planningLong term capacity assessment
Reporting and BIAnalysis of past operations
SITA IT solutions for aviation Operations: Summing up
Airport AirlinesGround
HandlersTower
CDM Milestone Pack
Fixed Resources
Slot / Capacity Mgmnt
Mobile Resources
Runway and Apron mgmt
A-CDMDe-icing Planner
AirportPulse
Runway Performance
Manager
Air
po
rtC
en
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SITA’S AMS portfolio today
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AirportCentral
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CDM Milestone Pack
Fixed Resources
Slot / Capacity Mgmnt
Mobile Resources
Runway and Apron mgmt
A-CDMDe-icing Planner
AirportPulse
Runway Performance
Manager
Air
po
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en
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Airport AirlinesGround
HandlersTower
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Airport Operations examples
Where is AMS today
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