TRADE INFORMATION: POLICIES AND PROCEDURES NEW ACCOUNTS To establish a retail trade account, please complete our trade application form. This form can be obtained from your local sales representative, by email request; orders@fdi.ca or call 1-877-368-3600.

To qualify as a retail trade account you should: 1. Be a registered retail business with the purpose of reselling to a consumer. 2. Provide a copy of your tax licence (required).

PRICING AND DISCOUNTS Suggested retail prices are offered as a convenience and should serve as a guideline. We offer a standard discount of 50% on trade retail to customers with an established retail trade account. Please ask your sales representative about current promotions and discount specials.

ORDERING AND SHIPPING All orders are shipped from our distribution center in Orono, Ontario.

BACK ORDERS We will back order out-of-stock or not-yet-received products. Back orders will be filled on a first-ordered/first-served basis. Back orders will be shipped with your next order or within 90 days; back orders that cannot be filled within 90 days will be canceled.

RETURNS, SHORTAGES OR DEFECTIVE MERCHANDISE Shipped orders are not returnable unless the product is damaged or defective or shipped-in-error. All shortages/defective merchandise must be reported to customer service within 7 days of receipt of order. The following information must be provided with a return of damaged, defective or shipped-in-error products: • Your account number • Invoice number • Reason for return Product must be returned within 30 days of receipt. Damaged goods or shortages in transit should be reported immediately to the delivering carrier.

BILLING Invoices are generated and sent with shipments, auto email invoices are available.

PAYMENT OPTIONS We accept VISA and Mastercard credit cards until credit is established, then money orders, checks, wires or ACH transfers.

Net 30 Terms can be established with approved credit. Please fill out the Information for Establishing Terms section of our Trade Application. Your signature authorizes a credit report through a credit reporting agency of its choice and gives permission for the bank and trade references to release credit information. Orders on accounts where payment is delinquent beyond 60 days from the date of the invoice will be withheld from shipment. All orders are subject to the approval of the credit department.

OFFICE HOURS Monday - Friday 8:30 am - 4:30 pm Eastern Time

CONTACT US Foundation Distributing Inc.9 Cobbledick Street, Orono, ON L0B 1M0 Tel: (905) 983-1188Fax:1-877-368-6399

TO ORDER Toll-free: 877-368-3600Fax: 877-368-6399e-mail: orders@fdi.ca website: www.fdi.ca

NOTE: ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE REfER TO CURRENT ORdER fORm.

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