JORGE CHRISTIAN DIAZ944 Vista Cay Ct ♦ Brandon, FL 33511

(813) 967-5334 ♦ Jcdiaz2@mail.usf.edu

CAREER TARGET:Systems Engineer / OSS Engineer

EDUCATION

Bachelor of Science in Business Administration, Management Information Systems University of South Florida - Tampa, FL - Graduated 12/2010

GPA 3.0 Relevant Coursework : Systems Analysis & Design, Web Page Design (E-Commerce), Network Systems,

Database management

Course Projects: Constructed a complex relational database for a hypothetical company using Microsoft SQL Server 2008 Designed and coded applications using C# Created an E-Commerce website for hypothetical organization which included features such as web catalog,

email contact link TECHNICAL EXPERIENCE

Database Admin: Microsoft SQL ServerWeb Design: Microsoft Front Page, HTMLOperating systems: Windows, Cisco IOS, LinuxMicrosoft Office: Word, Excel, Access, PowerPoint, Outlook, Visio, Project, Front Page, SharePointMonitoring/Reporting: CA Spectrum, CA Performance Center, ManageEngine, CA eHealth, TrapStationOSS - EMS: Ericsson Wi-Fi Manager, Fujitsu NETSMART 1500, Ruckus, Cisco PrimeCertifications: Cisco Certified Entry Networking Technician

LANGUAGE SKILLS Fluent in Spanish Course work in Italian

EXPERIENCE

OSS Engineer - Bright House Networks, Riverview, FL 2014 – Present

Server administration and support using RHEL. Monitoring tools administration and support using CA Performance Center, CA Spectrum, CA eHealth Implementing application from the ground up on development environments prior to production release. Working closely with vendors such as CA, Ericsson, Ruckus, Fujitsu, Cisco, ManageEngine, Alcatel, with

regards of maintenance, software upgrades, adjusting VM and/or appliance software of hardware specifications as the business requires.

Associate Operations Engineer - Bright House Networks, Riverview, FL 2012 – 2014

Responsible for the installation, documentation and configuration of data communication equipment and technology upgrades on the backbone network.

Seldom equipment installation, implementing project plans for routine and emergency maintenances. Performing network upgrades, hub activations and providing technical support to all of our Bright House

Networks divisions.

NOC Surveillance Operator - Bright House Networks, Riverview, FL 2010 - 2012 Responsible for Core Network surveillance, as well as outage triage and validation. After outage evaluation,

contact the appropriate network engineer for outage resolution. Incident management to identify root cause of faults for all NOC or CLEC related issues.

Technical Event Coordinator II - Bright House Networks, Riverview, FL 2005 - 2010 Monitor HFC (Hybrid Fiber-Coaxial) plant outages using ARRIS SAA (ServAssure Advanced) Performance

Management system, other internal TWC tools such as NYROC and Remedy ticketing system. Responsible for handling business phone customer issues and outage resolution, as well as assisting with

General Manager Escalations.