CHRIS ATKINS

INFORMATION TECHNOLOGY SUPPORT MANAGER/SPECIALIST/INDIVIDUAL CONTRIBUTOR

8 North Garfield Street Arlington Virginia 22201 chrisatkins.tech@yahoo.com 571-403-2041 mobile

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Chris offers 25 years of technical experience in supporting large enterprise clients. Solutions-

oriented IT Support Specialist with notable success supporting a broad range of IT initiatives

while participating in planning and implementation of information solutions in direct support of

business objectives.

Track record of increasing responsibility in secure network design, systems analysis and

development, and full lifecycle project management.

Demonstrated capacity to implement innovative security programs that drive awareness,

decrease exposure, and strengthen organizations.

Hands-on experience leading all stages of system development efforts, including

requirements definition, design, installation, testing, and support.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based

efforts while managing, motivating, and leading onsite support staff.

Adept and adhere to effective security policies and procedures, project documentation

and milestones, and technical/business specifications.

CORE COMPETENCIES: Network & Systems Security; Business Impact Analysis;

Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency

Planning; Research & Development

Platforms: Microsoft Windows® operating systems from 95 on, Mac OS,

Networking: TCP/IP, Novell, IPX/SPX, SMS/SQL, Ethernet, Token Ring, VPN,

Applications: Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

PowerPoint®, Microsoft Access, and Microsoft Outlook®), Health Master, NutriKids, Destiny,

Board Docs, United Streaming, ID and fingerprinting apps, Lensec Security, Barracuda, and

Microsoft Training SIM's, Smart Card security with Active Identity and NetIQ Secure Login

Tools: Symantec Firewall and Ghost, McAfee/Norton Virus Protection, Sophos, Backup Exec,

Spybot, Remote Server, Remote Desktop, VNC, Bomgar and WhatsUp.

PROFESSIONAL EXPERIENCE

Environmental Protection Agency Contractor 2015-Present

Computer Support Analyst

Install, support, and upgrade both hardware and software for the Environmental Protection

Agency at the Washington DC and Virginia locations @17000+ users. This position requires

several security and records management training classes. This position requires the knowledge

of loading and debugging many different EPA specific tools and databases with specific

hardware and software requirements.

Incident Logic, LLC 2013-2015

Computer Support Technical Lead

Support and manage corporate LAN and WAN programs. First line of support for cloud based

“Information Visualization” www.IncidentLogic.com. Support companywide information

technology. Supports “Performance Board Group” management, employees and members and

maintains www.PerformanceBoardGroup.com website with administrator duties.

Spotsylvania County Schools 1992 – 2013

Computer Support Analyst

Support and manage LAN and WAN programs. Support enterprise efforts to identify and

evaluate all critical systems. Collaborate with external vendors to install and troubleshoot a wide

range of software applications and hardware devices. Tandberg, NEC wireless projectors, Ricoh

copiers and Lexmark MFPs, Smart devices, Weather Stations, AES Training Labs, Compass

Training Labs, DES Training Labs. Develop curricula and facilitate support training for

management and employees. Supervise daily activities of computer faults, threats, and assure

backup procedures are working. Key Contributions:

Instrumental in supporting inventory control, modifications to inventory, and appropriate

placement of unused or outdated equipment

Assisted with hiring employees for the Information Technology department to build

department to analyze all critical systems, developing reports to document systems

vulnerabilities, and recommending appropriate solutions.

Created company procedures helping to install a wide variety of network related installs,

bugs, and fixes.

Halifax Corporation 1990 – 1992

Field Analyst

Support civilian and military personnel computer systems at Pentagon, Nav Sea, Nav Air, US

Courts, NIH and Vint Hill. Key Contributions:

Upgrade and security checks on systems frequently

Develop routine preventive maintenance schedule.

Stocked onsite parts depot at various locations for immediate response.

Shreve Systems 1988 – 1990

IBM/Mac Technician

Purchased, repaired, and sold computer parts and accessories throughout the world. Key

Contributions:

Extensive repair, burn in, and testing of equipment.

Verified user integrity

Assisted with the setup of new warehouse facility while supporting current users.

Trained new personnel

Chesapeake Computer Solutions 1986-1988

Computer System Engineer/Network Developer

Provide comprehensive onsite support for IBM system 36 VAR/VAD mini and mainframe

computers. Key Contributions:

Designed and implemented customer call-center support procedures and customer

network design strategy.

Assisted with the creation of support depot and repair facility

Maintained advanced training certifications for IBM dealer support.

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Networking (BSCN)

STRAYER UNIVERSITY – Washington DC.

Associates in Electronics (AA)

Computer Learning Center – Alexandria Va.

Northern Virginia Community College

George Mason Bachelors (MBA) program

Professional Training and Certifications

Microsoft Certified Systems Administrator (MCSA)

Novell (CNE)

Word Press Class

Hewlett Packard Laptop and Desktop Certified

Lexmark Printer Certification

Legacy Apple/ Mac Server, Workstation, and Printer Certified

IBM System 36/38 Certified

Information Security and Records Management training at EPA

COOP, FOIA and Workplace training at EPA

Office 365, Remedy, and Lotus Notes training at EPA