Choosing to be Civil @ UConnLunchtime Session for Employees

August 30 & August 31

“We have a choice about how we behave, and that means we have the choice to opt for

civility and grace. “~Dwight Currie

(quote taken from “Choosing Civility-the Twenty-Five Rules of Considerate Conduct” by P.M. Forni)

Invited Lecture: P.M. ForniNovember 1, 2012

NoonKeller Auditorium, UCHC

…an environment that promotes a spirit of civility and collegiality, while fostering open and constructive intellectual debate.

… Managers and supervisors have an elevated responsibility to demonstrate these behaviors and support their expression in the workplace.

… behaviors that harass, intimidate, bully, threaten or harm another member of the University community does not support a respectful and civil work environment.

~the UConn Code of Conduct

• Cooperative and kind approach• Aware of underlying needs• Recognize individual differences• Open to adapting position• Leaders model civility • Clearly define expectations for treatment• Reward civil behavior• Encourage stress management

Debate Discussion Learning

Conversation/

Skillful Discussion

Dialogue

Contention in words: reasoned argument

Discourse: examination of pros & cons

Intentional exchange of ideas, thoughts, feelings with intended outcome

Collective exploration in which truth & meaning are uncovered and emerge among participants

Addressing behavior of others- How you say it verbally (20%) & non-verbally (80%)

Aggressive and/or Passive versus Assertive Need to have respect for self and others so you are not a

“doormat” or a “jerk”.

An assertive person is admired for being willing to speak up on their own behalf and on behalf of others

Breathe Think before you react Talk to yourself Importance of language to defuse than escalate a

situation---Word choices and firm, pleasant tone Stay aware of your whole body to reflect confidence:

stand/sit up straight, look people in the eye, relax Think win-win In discussions, listen and ask questions

Stick to factual descriptions Describe the effects of the behavior Use of “I messages” Formula: When you (their behavior), I feel (your

feelings) Advanced formula: When you_____, then (results of

their behavior), and I feel________

Case Scenarios

Physical Surroundings Personalities Professional Development Knowledge of Policies, Laws and Setting Standards

and Participating in Activities Modeling Professional Behaviors Recognizing and Addressing Inappropriate

Behaviors and/or Violations

http://policy.uconn.edu/

Office of ….Office of …

Code of Conduct on behalf of the President

Non-Retaliation

University Guide to State Code of Ethics

Department of …

General Rules of Conduct

Workplace Violence Prevention - Zero Tolerance Policy

Affirmative Action & Equal Employment Opportunity

Statement on Diversity

Policy Statement on Harassment

Policy Statement: People with Disabilities

Reasonable Accommodations Policy

Department of Human Resources◦ 9 Walters Ave, Depot Campus, U-5075◦ 486-3034, www.hr.uconn.edu

Environmental Health & Safety (EH&S)

Office of Audit, Compliance & Ethics◦ 9 Walters Ave, Depot Campus, U-5084◦ 486-2344, www.audit.uconn.edu◦ Reportline: 1-888-685-2637

Office of Diversity & Equity◦ 241 Glenbrook Rd, Wood Hall, U-2175◦ 486-2943, www.ode.uconn.edu

UConn Police Department◦ 126 N. Eagleville Rd, U-3070◦ 911 emergency, 486-4800, www.police.uconn.edu

•Your Union representativeAAUP

o Peter Nguyen (487-0450)owww.uconnaaup.org

AFSCMEoLinda Armstrong (486-3290), Carol Millette (486-4738) or Julie Bouchard 486-3137)owww.afscmelocal355.org

CEUIoLeslie Maddocksowww.ceui.org

Connecticut Police & FireUCPEA

o18 Dog Lane, U-6191, 487-0850owww.ucpea.org

•Cultural CentersWomen’s Center-486-4738, www.womenscenter.uconn.eduAfrican American-486-3433, www.aacc.uconn.eduAsian American-486-0830, www.asacc.uconn.eduPuerto Rican Latin American-486-1135, www.latino.uconn.eduRainbow Center-486-5821, www.rainbowcenter.uconn.edu

•Employee Assistance Program (EAP)860-670-2877 or toll-free (in CT) 800-852-4392www.hr.uconn/eap.html

CivilDiverseEthicalSafe

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OUR PEOPLEA Supportive Community

www.metanoia.uconn.edu