choose and book helpdesk awareness presentation giselle robinson southern cluster choose and book...
TRANSCRIPT
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Choose and Book Helpdesk Awareness Presentation
Giselle RobinsonSouthern ClusterChoose and Book Training Team
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Contents
Overview of CAB Directly Bookable Services (DBS) Indirectly Bookable Services (IBS) Clinical Assessment Service (CAS)
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Business Roles
Referring Clinician Referring Clinician Admin Referring Admin Booking Manager Service Provider Service Provider Admin
BMS HCP Proxy Service Definer Service Commissioner Service Selection Booking
Guidance Definer Information Analyst (BM,
SPO, PCT, SHA) BMS Admin
Out of ScopeIn Scope
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Choose and Book Demonstration
DBS A&G
EnquiriesReports
CAS
IBS
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Referring Clinician.
Janice Diamond requires a referral to Neurology following a visit to her GP
Choose and Book Demonstration
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Authentication
Pippa Simmons1234567891000
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Referring Clinician, Referring Clinician Admin, Referring Admin, BMS Admin.
Booking Janice’s Appointment
Choose and Book Demonstration
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Referring Clinician, Referring Clinician Admin.
Attaching a Referral Letter
Choose and Book Demonstration
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Service Provider Clinician.
Scott Fitzgerald Reviews the Appointment
Choose and Book Demonstration
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Referring Clinician.
Monitoring Referrals
Choose and Book Demonstration
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Patient visits GP
GP initiates Referral - UBRN
Appointment is Booked
IBS or DBS
Consultant acceptsappointment
Practice staff monitor
appointmentPatient has a First outpatient
appointment
Practice staff attach a referral
letter
Consultant reviewsappointment
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Referring Clinician.
Requesting Advice and Guidance
Choose and Book Demonstration
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Service Provider Clinician.
Responding to Advice and Guidance
Choose and Book Demonstration
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Referring Clinician.
Reviewing Advice and Guidance
Choose and Book Demonstration
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Directory of Services, Enquiries and Reports
Choose and Book Demonstration
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Updating Person
Updating NCRS Data Sharing Consent
Choose and Book Demonstration
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Janice Diamond requires a referral to Neurology following a visit to her GP
Choose and Book Demonstration
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Authentication
Pippa Simmons1234567891000
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Referring Clinician, Referring Clinician Admin
Attaching a Referral Letter
Choose and Book Demonstration
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Booking Manager
Books Janice Diamonds appointment
Choose and Book Demonstration
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Service Provider Clinician.
Reviews Janice Diamonds Referral
Choose and Book Demonstration
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Service Provider Clinician
Directory of Services, Enquiries and Reports
Choose and Book Demonstration
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Clinical Assessment Services (CAS)
Choose and Book Demonstration
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CAS
DBS to DBS DBS to IBS IBS to IBS Primary or Acute based CAS used to assess the referral and either onward
refer, resolves or advise GP of the outcome
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Referring Clinician: Jim Smith books an appointment at a CAS for the patient
Choose and Book Demonstration
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Service Provider Clinician: Michael Page reviews patients appointment
Choose and Book Demonstration
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Service provider clinician.
Records assessment for patient
Choose and Book Demonstration
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Service Provider Jane Fawcett reviews referral and responds to advice & guidance
Choose and Book Demonstration
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Service Provider Clinician at the CAS reviews his Outbound Referrals worklist
Choose and Book Demonstration
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Review
Directly Bookable Services (DBS)
Indirectly Bookable Services (IBS)
Clinical Assessment Service (CAS)
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Referring Clinician.
Reviewing a Rejected Referral
Choose and Book Demonstration