chmi installation guide version - eurocontrol · chmi 4.0.2 for opt evaluations . 5.000 : ... 9...

EUROCONTROL

CHMI installation guide version 9.5.4 Edition No. : 10.000

Edition Issue Date : 01 Oct 2013

Author : Mark Sing

Reference : CHMI/TRD/CHMIaoinst904

Copy No. : ← stamp here

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Document Title: Document Reference:

CHMI installation guide version 9.5.4 CHMI/TRD/CHMIaoinst

Edition: 10.000

ii

Document Control Copyright Notice

© 2005 European Organisation for the Safety of Air Navigation (EUROCONTROL). All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of EUROCONTROL.

Approval Table

AUTHORITY DATE SIGNATURE

Author

Mark Sing

Head of OSVM-MW

Volker Metzger

Head of OSVM

Eric Thiaville

Head of TEX

Benoit Vierset

Head of NTS

Jean-Pierre AIGUIER

Document Identification

Full Title: CHMI installation guide version 9.5.4

Total Number of Pages: 38

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Distribution

CopyNo/ Email

Name/Email Address Role

Mark Sing Author

Head of NTS Head of PPC Head of OSVM

Head of SOS

CSO Library

OSM MW LSE

ENGD Librarians

Edition History

Edition No. Edition Issue Date

Author Reason

1.000 28 Oct 05 SIN First edition

2.000 27 May 06 SIN CHMI 3.0.10

3.000 19 Sep 2007 SIN CHMI 4.0.2 for OPT evaluations

5.000 16 Apr. 09 OBA CHMI 5.0.3 1st version

5.002 21 Apr. 09 SIN Changed DOMAIN130

6.000 23 Feb 10 JCB CHMI 6.0.4 version

7.000 19 Feb 2011 SIN CHMI 7.0.5 version

7.500 03 Aug 2011 SIN CHMI 7.5.2 version



8.500 20 Jul 2012 SIN CHMI 8.5.3 version


10.000 04 Sep 2013 SIN CHMI 9.5.4 version

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Review Table

Edition No. Review type, scope, depth & focus

Reviewers Date Conclusion

0.950 General comments from pilot sites 2 26 Oct 05 Accepted

1.000 Comments for CSO TEN, BEM, PET 17 Nov 05 Accepted

2.000 Comments for CSO DBS 2 May 06 Accepted

3.000 Comments for CSO DBS, SDO 10 Jul 2007 Draft

3.001 Comments for CSO DBS 12 Jul 2007 Official

5.002 Comments for CSO CUG 22 Apr 2009 Official

6.002 Comments for CSO

7.001 Comments for CSO DKS 21/02/2011 Official

7.002 Comments for CSO W.K. 22/02/2011 Official

8.000 Comments for CSO WTS, DBS 15/02/2011

8.001 Comments for CSO WTS, DBS 15/02/2011 Official

8.501 Comments for CSO

8.502 Final review DNU 04/09/2012 Official

9.000 Comments for CSO 04/02/2013

10.000 Comments for CSO K.W. 10/09/2013 Official System Release

System Release: Edition No.:

For CHMI-ATFCM 2.0.4.108 (PAD-000132) for Aos (package MSI333) 1.000

For CHMI-ATFCM 3.0.10 for Aos (package MSI373) 2.000

For CHMI-ATFCM 4..0.2 for external evaluations (OPT-session) 3.000

For CHMI-ATFCM 4..0.5 3.001

For CHMI-ATFCM 5.0.3 5.001








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Table Of Contents

1 Introduction ........................................................................................................................ 8 1.1 Identification ................................................................................................................... 8 1.2 Scope ............................................................................................................................. 8

2 User Documentation .......................................................................................................... 8

3 Help Desk ............................................................................................................................ 8

4 License agreement............................................................................................................. 9

5 PC Hardware prerequisite ............................................................................................... 10 5.1 Minimum requirements ................................................................................................. 10 5.2 Recommended requirements ....................................................................................... 10

6 Supported platform .......................................................................................................... 10

7 Connectivity prerequisite for Internet Connection........................................................ 11 7.1 Network consideration.................................................................................................. 11 7.2 Server consideration..................................................................................................... 11

8 Connectivity prerequisite for SITA Connection ............................................................ 12

9 Download CHMI software ................................................................................................ 13 9.1 Via the ftp server (preferred choice). ............................................................................ 13 9.2 Via the web site (second choice).................................................................................. 13

10 CHMI software packaging info ........................................................................................ 14

11 Upgrade information ........................................................................................................ 15 11.1 Migration information.................................................................................................... 15 11.2 CHMI 9.0.4 already installed ........................................................................................ 15 11.3 CHMI 9.5.4 installation ................................................................................................. 15

12 Installation of CHMI software .......................................................................................... 16 12.1 Introduction................................................................................................................... 16 12.2 Retrieve internet proxy information............................................................................... 16 12.3 Installation of the CHMI software.................................................................................. 17

12.3.1 Installation of the CHMI software .......................................................................... 17 12.3.2 Select Installation type .......................................................................................... 21

12.3.2.1 Option 1 Internet connection.......................................................................... 21 12.3.2.2 Option 2 Internet and Extranet connection .................................................... 21 12.3.2.3 Option 3 Extranet connection ONLY.............................................................. 21

12.3.3 Ready to install the application ............................................................................. 24

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13 Import of CHMI preferences. ........................................................................................... 26 13.1 Migration of preference files. ........................................................................................ 26

14 Available shortcuts .......................................................................................................... 27 14.1 Internet Shortcuts ......................................................................................................... 27 14.2 Extranet Shortcuts ........................................................................................................ 27

15 Operations ........................................................................................................................ 28 15.1 Introduction................................................................................................................... 28 15.2 Internet Connection ...................................................................................................... 28 15.3 Extranet Connection. .................................................................................................... 30

APPENDICES ............................................................................................................................ 31

A Network troubleshooting................................................................................................. 32 A.1 CHMI connected to the SITA network .......................................................................... 32

B Set the CHMI application in DEBUG mode .................................................................... 33

C To determine CHMI system variables............................................................................. 34

D Removal of CHMI ATFCM software ................................................................................ 35

E CHMI QueryReplay Viewer .............................................................................................. 36

F RSA SecurID Software Token for Windows................................................................... 37 F.1 Current RSA versions................................................................................................... 37 F.2 Currently supported platforms by RSA......................................................................... 37 F.3 Download hyper links ................................................................................................... 37

DOCUMENT FINAL PAGE ........................................................................................................ 38

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Table Of Figures Figure 1: Base - Welcome menu ................................................................................................ 17 Figure 2: Base - License agreement........................................................................................... 18 Figure 3: Readme information .................................................................................................... 18 Figure 4: Internet Proxy .............................................................................................................. 19 Figure 5: Base - Destination folder ............................................................................................. 20 Figure 6: Select Installation type................................................................................................. 21 Figure 7: Select features............................................................................................................. 22 Figure 8: Select Features ........................................................................................................... 22 Figure 9: Successfully installed ................................................................................................. 25 Figure 10: CHMI Internet proxy logon......................................................................................... 28 Figure 11: CHMI ACE logon ....................................................................................................... 29 Figure 12: CHMI ACE logon ....................................................................................................... 30 Figure 13: Unable to connect..................................................................................................... 32 Figure 14: Display CHMI system environment ........................................................................... 34 Figure 15: Add or Remove Programs confirmation window 9.0.4 .............................................. 35 Figure 16: Add or Remove Programs confirmation window 9.5.4 .............................................. 35

Table Of Tables Table 1: CHMI connection for Internet users .............................................................................. 11 Table 2: CHMI online help page for Internet users ..................................................................... 11 Table 3: CHMI connection for SITA users .................................................................................. 12 Table 4: CHMI online help page for SITA users ......................................................................... 12 Table 5: log4j.properties in debug mode .................................................................................... 33 Table 6: log4j.properties in Debug mode.................................................................................... 33

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1 Introduction

1.1 Identification

(1) This document forms part of the "CHMI” documentation.

(2) This document has a document reference of "CHMI/TRD/CHMIaoinst".

(3) This document has a Title of "CHMI installation guide version ".

1.2 Scope

(1) This document is made available to technical staff to allow the installation of the CHMI application.

(2) This software can be used by AO (Aircraft Operator), ANSP (Air Navigation Service Provider) and AMC (Airspace Management Cell) users.

2 User Documentation (1) Main link:

http://www.eurocontrol.int/network-operations/library

Note on the CFMU / Network Manager renaming:

The name of the Central Flow Management Unit (CFMU) is progressively being replaced in EUROCONTROL’s publications by the Network Manager (NM). This results from EUROCONTROL's nomination on 1st of September 2011 as the European "Network Manager", as defined in the Single European Sky II (SES) legislation.

This does not impact the former CFMU's activities which continue and now form part of the wider scope of the Network Manager's activities.

We apologise for the possible inconsistencies that may occur in our documentation updates during the transition period. For more information on EUROCONTROL's organisation and on the mission of the Network Manager, consult the EUROCONTROL website.

3 Help Desk (1) If you have any problems, please contact the CSO Help Desk ++ 32 2 745.1997 (2) You may also forward your questions to [email protected]

http://www.eurocontrol.int/network-operations/library

mailto:[email protected]

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4 License agreement

Service Agreements Access to the NM (former CFMU) System is authorised only to those Customers who have signed the relevant Service Agreements with EUROCONTROL. NM (former CFMU) Security Rules The Customer shall abide by the general security rules issued by EUROCONTROL for the use of the NM (former CFMU) Systems as set out in the NM Security Rules which is provided to the Customer together with the Agreements for NM System Access. The Customer is obliged to check regularly the latest version of the NM Security Rules at the CFMU web site: http://www.eurocontrol.int/network-operations/nm-operations-security-rules Any related questions may be addressed by fax +32 (0) 2 729.90.23 (NM Contact Points - CSO Help Desk) For other contact names, refer to http://www.eurocontrol.int/articles/network-management-contacts

http://www.eurocontrol.int/network-operations/nm-operations-security-rules



http://www.eurocontrol.int/articles/network-management-contacts

http://www.eurocontrol.int/articles/network-management-contacts

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5 PC Hardware prerequisite

5.1 Minimum requirements

(1) Memory size: 512 Megabytes RAM

(2) Monitor: minimum screen resolution: 1024*768

5.2 Recommended requirements

(1) 2 Gigabytes RAM

(2) PC with dual video output: 2 screens are recommended for intensive user of the application (one screen for data input or information display, the second screen to display the map).

6 Supported platform (1) Windows XP is fully supported by NM

a) English version. Other foreign languages have not been tested.

b) Configure the screen resolution to at least 1024*768 pixels, colour quality with highest 32 bits, DPI setting normal size (96 DPI).

c) CHMI software has been thoroughly tested on Windows XP (Windows 5.1, build 2600 xpsp2: 2.050301-1526 – Service Pack 1) English version and with Internet Explorer: 6.0.2800.1106.xpsp2.050301-1526.

(2) Windows 7

a) No known problems have been reported by CHMI customers.

b) Only limited technical support can be provided.

c) In the next release (CHMI 10), Windows 7 will be the recommended platform for CHMI.

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7 Connectivity prerequisite for Internet Connection

7.1 Network consideration

(1) For this release, network parameters have not changed, thus if your current CHMI application (9.0.4) works, you should be able to connect to the new version without any network modification.

(2) For internet users, it is assumed that the PC can connect or is ready to connect to the internet.

(3) The CHMI via Internet application connects to www.cfmu.eurocontrol.int on ports 80 and 443.

(4) Ensure that your PC can resolve the fully qualified domain name of the NM server (www.cfmu.eurocontrol.int).

(5) If you have a security device such as firewall (or proxy server), ensure that files with extension TXT, CRC, JAR and BAT are accepted.

(6) A CHMI ON-LINE help is also available, at http://www.cfmu.eurocontrol.int/chmi_apphelp/index.html

(7) To resume:

CHMI PRIMARY SERVER TCP ports Comment

www.cfmu.eurocontrol.int 80 & 443 Internet server

CHMI contingency SERVER TCP ports Comment

www.contingency.cfmu.eurocontrol.int 80 & 443 Internet backup server (only

available during contingency). Table 1: CHMI connection for Internet users

CHMI ONLINE HELP PAGE

URL=http://www.cfmu.eurocontrol.int/chmi_apphelp/index.htmlTable 2: CHMI online help page for Internet users

7.2 Server consideration (1) The CHMI also supports Internet Proxy (also called proxy server). If it is the case, you may

specify the name and port number of your internet proxy during the installation phase. If you are unsure please contact your network or PC administrator.

(2) If CHMI version CHMI 9.0.4 is installed, you may use the same internet proxy value for this release CHMI 9.5.4

(3) Refer to Appendix C to determine which value is currently defined.

http://www.cfmu.eurocontrol.int/

http://www.cfmu.eurocontrol.int/chmi_apphelp/index.html

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8 Connectivity prerequisite for SITA Connection (1) For this release, network parameters have not changed, thus if your current CHMI application

(9.0.4) works, you should be able to connect to the new version without any network modification.

(2) For SITA (private network) connected users, it is assumed that the PC is connected and can communicate with the SITA network.

(3) The CHMI via Extranet connects to harwbs01.cfmu.eurocontrol.int on ports 80 & 443.

(4) Ensure that your PC can resolve the fully qualified domain name of the NM server (harwbs01.cfmu.eurocontrol.int).

(5) Ensure that DNS and Firewall are correctly updated to allow CHMI traffic.

(6) The ICMP ping command is allowed to reach harwbs01.cfmu.eurocontrol.int.

(7) A fallback site (near Paris) is also foreseen for CHMI, the fallback route is brewbs01.cfmu.eurocontrol.int on standard ports (80 & 443).

(8) If you have a security device such as firewall or proxy server, ensure that files with extension TXT, CRC, JAR and BAT are accepted.

(9) A CHMI ON-LINE help is also available, at http://harwbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html (primary connection) and http://brewbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html (fallback site).

(10) To resume:

SERVERS NAME TCP ports Comment harwbs01.cfmu.eurocontrol.int 80 & 443 Primary Server for SITA (Pens) users brewbs01.cfmu.eurocontrol.int 80 & 443 Contingency Server for SITA users

Table 3: CHMI connection for SITA users

CHMI ONLINE HELP PAGE URL=http://harwbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html URL=http://brewbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html

Table 4: CHMI online help page for SITA users

(11) Contact your network administrator to ensure that your network configuration is correctly implemented. Refer to appendix A (Network troubleshooting) for further information.

http://harwbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html

http://brewbs01.cfmu.eurocontrol.int/chmi_apphelp/index.html

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9 Download CHMI software

9.1 Via the ftp server (preferred choice).

(1) The CHMI software is stored on the NM FTP server.

(2) FTP information :

a) Address (or URL) : ftp.cfmu.eurocontrol.int

b) Username : raocop1

c) Password : chmi4cfmu

(3) Download the file : chmi9.5.4ao.exe

9.2 Via the web site (second choice)

(1) This documentation is available at

(2) http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/9.5.4/chmiaoinst9.5.4.pdf

(3) The software is available when using the following URL:

(4) http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/9.5.4/chmi9.5.4ao.exe

ftp://ftp.cfmu.eurocontrol.int/

http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/9.5.4/chmiaoinst9.5.4.pdf

http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/9.5.4/chmi9.5.4ao.exe

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10 CHMI software packaging info (1) The software needs to be installed with PC full administrator rights.

(2) This software package can be used for Internet connection, SITA connection or both.

(3) The software package can be installed with both types of connections (SITA and Internet). This allows some flexibility for network contingency (SITA and Internet) or for performance reasons for some AOs will find that Internet access is faster than SITA Connection.

(4) The software package has been validated on Windows XP Service Pack 3.

(5) For a new installation, the average size of the application is approximately 85 Mbytes.

(6) During the normal operation of the application, the average user data files are approximately 30 Mbytes.

(7) At each start-up, the CHMI software will check for new software version. Once a new software upgrade is available, it will prompt to download new version. Therefore, it is important to ensure that the location where the CHMI software is stored has sufficient permissions to overwrite its own files.

(8) Check that the “end-user” permissions are suitable to allow files modification (write/modify access) to the default CHMI folders (normally C:\Program Files\Eurocontrol\NM Applications\xxxx). Otherwise, the automatic CHMI upgrade shall fail.

(9) During the CHMI software upgrade process, some temporary folders will be created. Eg, c:\Program Files\Eurocontrol\NM Applications\XXX\download

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11 Upgrade information

11.1 Migration information

(1) The date of the CHMI migration will be communicated AIM (and NM Portal).

(2) Prior to this date, only CHMI-ATFCM 9.0.4 will work correctly.

(3) After migration date, only CHMI-ATFCM 9.5.4 will operate correctly. CHMI 9.0.4 will not work anymore.

(4) You will be informed by AIM (ATFCM Information message) when the migration is successful.

(5) A few days after the migration, you may remove CHMI 9.0.4

11.2 CHMI 9.0.4 already installed

(1) If CHMI-ATFCM is already installed, leave the software installed until the migration date.

(2) Once, the version 9.5.4 is operational, version 9.0.4 becomes obsolete.

(3) Refer Annex D for the removal of this version.

11.3 CHMI 9.5.4 installation

(1) It is recommended to install CHMI 9.5.4 as soon as possible.

(2) Both versions (9.0.4 and 9.5.4) can be installed on the same PC (no conflict).

(3) For testing purposes, after installing the application, launch the application, you should see the NM Welcome window. This means that the CHMI is communicating with the NM servers.

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12 Installation of CHMI software

12.1 Introduction

(1) If you accept all the default settings, the CHMI software will be installed for an Internet Connection.

(2) If you want to use this software only for a SITA connection, you will have to choose the Custom installation type and select SITA Connection and unselect Internet connection.

(3) Only enter a valid Internet proxy during the installation. In case of doubt, leave the Internet proxy field blank. If you typed in a wrong value, you must uninstall then re-install the application.

(4) Ensure that you are installing the software with sufficient privilege (normally administrator rights).

(5) Whenever it is possible, we recommend that the default settings are used during the installation phase. This will allow our technical staff to better support the application.

12.2 Retrieve internet proxy information.

(1) During the installation you will be prompted to enter your internet proxy information.

(2) The internet proxy information is defined as a system environment variable.

(3) To determine the value of the “CHMI_PROXYHOST17_5” value, refer to appendix C

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12.3 Installation of the CHMI software

12.3.1 Installation of the CHMI software

(1) Execute the file “chmi9.5.4ao.exe”

(2) You will see the Welcome window

Figure 1: Base - Welcome menu

(3) If you see another window (Application Maintenance), it means that the software is already installed (refer to appendix C to remove the CHMI software).

(4) Click “Next” button to continue

(5) You will be prompted with the license agreement

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Figure 2: Base - License agreement

(6) If you accept the license agreement, select “I accept the license agreement” then click “Next” to continue

Figure 3: Readme information

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(7) If the readme information is clear, click ”Next” button to continue.

Figure 4: Internet Proxy

(8) If you have an Internet Proxy, type in a valid proxy server name and port number separated by a colon (e.g. server_name:1234), then click the next button.

(9) If CHMI 9.0.4 is already installed, you may use the same value. Refer to Appendix C to display the internet proxy name and port number.

(10) If you are unsure, contact your network administrator.

(11) If you are not using the application via Internet, click “Next” to continue.

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Figure 5: Base - Destination folder

(12) You now have the possibility to change the destination folder, however we do not recommend that you change it.

(13) If you want to change the destination folder, click on the browse button then chose another folder.

(14) By default, the destination folder is : “c:\Program Files\Eurocontrol\NM Applications\9.5.4”

(15) For support reasons and to ease the migration of preferences, we recommend leaving default settings.

(16) Click ”Next” button to continue

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12.3.2 Select Installation type

Figure 6: Select Installation type

12.3.2.1 Option 1 Internet connection

(1) If you need the Internet connection, select the “Typical installation”, then click “Next” button to continue. To continue, go to page 12.3.3 (page 24).

12.3.2.2 Option 2 Internet and Extranet connection

(1) If you would like both types of connection, select “Complete installation”, then click “Next” button to continue. To continue, go to page 12.3.3 (page 24).

12.3.2.3 Option 3 Extranet connection ONLY

(1) If you only need the SITA connection, select “Custom installation”, then click “Next” button to continue.

(2) At the “Select Features” windows, you may choose which feature you want to install.

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Figure 7: Select features

(3) Click on the next “+” sign, to expand all the existing features.

Figure 8: Select Features

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(4) You will need to deselect, Internet Connections and Proxy.

(5) You will then see the following window

(6) Click then on the “Next” button.

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12.3.3 Ready to install the application

(1) After choosing the appropriate feature, the following window will appear:

(2) Click on the “Next” button, the software will now be installed.

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(3) When the installation software is complete, the following screen will appear:

Figure 9: Successfully installed

(4) The installation is now completely done.

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13 Import of CHMI preferences.

13.1 Migration of preference files.

(1) If you wish to import, CHMI preferences of the previous version (9.0.4), you need to execute the following script:

c:\Program Files\Eurocontrol\NM Applications\9.5.4\bin\CHMI-AO9.5.4migrate_workspace_and_preference.bat

(2) The script assumes that the old preference files are located in “c:\Program Files\Eurocontrol\NM Applications\9.0.4\etc\preferences” and that the new version is located in “c:\Program Files\Eurocontrol\NM Applications\9.5.4\etc\preferences”

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14 Available shortcuts

14.1 Internet Shortcuts

(1) The following Internet shortcuts are available in the start menu:

(2) Start/Programs/NM Applications/CHMI 9.5.4 via Internet shortcut which is the main shortcut to start the CHMI application.

(3) Start/Programs/NM Applications/Contingency access/CHMI Reinitialize Map Cache shortcut should be used when instructed by NM technical staff (eg: unable to plot a flight).

(4) Start/Programs/NM Applications/Contingency access/CHMI Reinitialize All shortcut should be used when instructed by NM technical staff (eg: problems downloading patches).

14.2 Extranet Shortcuts

(1) The following Internet shortcuts are available in the start menu:

(2) Start/Programs/NM Applications/CHMI 9.5.4 via Extranet shortcut which is the main shortcut to start the CHMI application.

(3) Start/Programs/NM Applications/Contingency Access/CHMI 9.5.4 via Extranet (contingency) shortcut which is the main shortcut to start the CHMI application. If the Network Manager enters into a contingency situation, the CHMI application is still available but via another remote host site (Paris instead of Brussels).Only use this shortcut when instructed by the NM staff.

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15.1 Introduction

(1) After the successful migration of the NM applications, you will be prompted with the CHMI logon window.

15.2 Internet Connection

(1) To start CHMI 9.5.4, launch the applications from Start/Programs/NM Applications/CHMI 9.5.4 via Internet.

(2) If you have configured the software with an Internet proxy, you will first be prompted with “NM authentication for Internet Access proxy” logon screen:

Figure 10: CHMI Internet proxy logon

(3) Enter your company “Internet Proxy” user name and password. If you are unsure, please

contact your PC or network administrator.

(4) After a successful login, you will be prompted with the “NM authentication” logon screen.

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Figure 11: CHMI ACE logon

a) Enter the CHMI user name assigned by the Network Manager.

b) Enter the passcode generated with the RSA software token tool.

c) For more information, refer to the “RSA SecurID Software v4.1.1 - Installation Procedure.pdf” document available at

http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/Tokens/RSASecurIDSoftwareV4.1.1-InstallationProcedure.pdf

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15.3 Extranet Connection.

(1) To start CHMI 9.5.4, launch the applications from Start/Programs/NM Applications/CHMI 9.5.4 via Extranet.

(2) After a few seconds, you will be prompted with the “CFMU authentication” logon screen. If you do not see this window then refers to the Appendix (Network troubleshooting).

Figure 12: CHMI ACE logon

(3) This CHMI logon window requires that you enter your login.

a) Enter the CHMI user name assigned by the Network Manager.

b) Enter the passcode generated with the RSA software token tool.

c) For more information, refer to the “RSA SecurID Software v4.1.1 - Installation Procedure.pdf” document available at


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APPENDICES

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A Network troubleshooting

A.1 CHMI connected to the SITA network (1) If you get this error message (see below) after starting the application, it means that the CHMI

application can not communicate with the CHMI server.

Figure 13: Unable to connect

(2) From the PC, perform the following tests

(3) Test 1 (to ensure that the PC can resolve correctly IP name resolution) - PING harwbs01.cfmu.eurocontrol.int - Action: contact your network specialist

(4) Test 2 (to ensure that the PC can resolve correctly IP name resolution) - PING brewbs01.cfmu.eurocontrol.int - Action: Contingency site is only available during disaster recovery operations.

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B Set the CHMI application in DEBUG mode (1) If you experience any technical problems with the CHMI (eg network, windows or application

problems related to the CHMI application, you might be requested by the NM technical staff to modify the CHMI application to allow “recording” of all CHMI transactions.

(2) At the request of the NM technical staff, edit with notepad application the log4j.properties file (normally located under “c:\Program Files\Eurocontrol\NM Applications\9.5.4\etc\” directory).

(3) At the 18 and 19th lines, you will see:

log4j.rootLogger=INFO, DAILY

#log4j.rootLogger=DEBUG, DAILY

Table 5: log4j.properties in debug mode

(4) Add a # sign in front of log4j.rootLogger= INFO, DAILY

(5) Remove the # sign in front of log4j.rootLogger= DEBUG, DAILY

(6) You will end up with

#log4j.rootLogger=INFO, DAILY

log4j.rootLogger=DEBUG, DAILY

Table 6: log4j.properties in Debug mode

(7) Then save the file.

(8) From now on, every time when you start the CHMI application, every CHMI transaction will be recorded locally in log folder.

(9) Normally the log file is located under “c:\Program Files\Eurocontrol\NM Applications\9.5.4\log\” folder.

(10) CHMI logs files are kept 30 days on the PC (file retention date).

(11) In order to allow NM technical staff to analyse the problem, you will have to send these log files to the help desk.

(12) Do not forget to restore back to the original settings otherwise these log files will grown and will waste valuable disk space on your hard disk.

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C To determine CHMI system variables (1) Press Start, then choose Run option, type “CMD”.

(2) At the Windows DOS box, type “set CHMI” and then press ENTER button

(3) It will display a similar window:

Figure 14: Display CHMI system environment

(4) In the above example, the “CHMI_PROXYHOST_17_0” value is “myairlineproxy.com:8080”, where myairlineproxy.com is the server name and port number is 8080.

(5) For the CHMI 9.5.4, the system variable is now “CHMI_PROXYHOST_17.5”

(6) Setting up this proxy server is only valid for Internet connection.

(7) Contact your Pc or network administrator for more information.

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D Removal of CHMI ATFCM software (1) Ensure that the CHMI application is not running.

(2) Press Start/Settings/Control Panel/Add or Remove Programs (for Windows XP)

d) For version 9.0.4

i) To remove the CHMI software, select ATFCM CHMI 9.0.4 and then click on the “remove” button.

ii) After a few seconds, you will see the following window:

Figure 15: Add or Remove Programs confirmation window 9.0.4

iii) Choose “Yes” button.

iv) Also remove the folder : “c:\Program Files\Eurocontrol\CFMU Applications\9.0.4\”

e) For version 9.5.4

i) To remove the CHMI software, select CHMI 9.5.4 AO and then click on the “remove” button.

ii) After a few seconds, you will see the following window:

Figure 16: Add or Remove Programs confirmation window 9.5.4

iii) Choose “Yes” button.

iv) Also remove the folder : “c:\Program Files\Eurocontrol\NM Applications\9.5.4\”

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E CHMI QueryReplay Viewer (1) The CHMI QueryReplay Viewer allows to replay particular queries made by some specific users

(mainly flow management positions, ciam users).

(2) To display data prior to NM/CFMU Release 16 (3/10/2013), you must use a reduced CHMI version called CHMI QueryReplay Viewer.

(3) This version is available on all Network Operations Terminals (ANSP desktops, formerly called the ‘CFMU Terminals’).

(4) An internet version “CHMI QueryReplay viewer” is also available.

(5) For more information, please refer to http://www.cfmu.eurocontrol.int/chmi_apphelp/index.html

http://www.cfmu.eurocontrol.int/chmi_apphelp/index.html

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F RSA SecurID Software Token for Windows

F.1 Current RSA versions

Currently Shipping Version RSA SecurID Software Token 4.1.1 for Microsoft Windows (32-bit)RSA SecurID Software Token 4.1.2 for Microsoft Windows (64-bit)

F.2 Currently supported platforms by RSA

Supported Platforms

Windows 8 (4.1.1) Windows 7 (4.1.1 and 4.1.2) Windows Vista (4.1.1) Windows XP (4.1.1)

The above table is an extract of their Website (4/9/2013).

F.3 Download hyper links

F.3.1 For windows 7 and 8

(1) The RSA software can be downloaded from the EMC website (formely RSA website):

(2) http://www.emc.com/security/rsa-securid/rsa-securid-software-authenticators/ms-windows.htm

(3) For you convenience a copy of the software is available on our Eurocontrol NM web site:

(4) http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/Tokens/RSASecurIDToken411.zip


F.3.2 For Windows XP only

(4) This version has been removed from RSA product list. However in case of installation issue with version 4.1.1, try to install version 3.0.7.


http://www.emc.com/security/rsa-securid/rsa-securid-software-authenticators/ms-windows.htm

http://www.cfmu.eurocontrol.int/chmi_appsoft/CHMI/Tokens/RSASecurIDToken411.zip



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DOCUMENT FINAL PAGE To properly report any fault, or to propose a modification concerning the present document, please refer to:

- for faults, the Systems Incident Management Procedure, ref. STD-CM/PRO/SIMP - for modifications, the Change Control Procedure, ref. STD-CM/PRO/CCPUG

chmi installation guide version - eurocontrol · chmi 4.0.2 for opt evaluations . 5.000 : ... 9...

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