A CHIME Leadership Education and Development Forum in collaboration with iHT2

HIT Leader 3.0 Cornerstone ________

Developing Talent and Effective Teams

Angela Duncan Diop, ND, CHCIO, VP of Information Systems, Unity Health Care

Richard Ong, MBA, FACHE, CHCIO, VP C& CIO, Saint Vincent Health System #LEAD15

Unity Health Care: 30 Years of Healing

Federally Qualified Health Center

Over 100,000 patients in Washington, DC

29 sites; health centers, homeless

service sites, school based health centers, correctional sites, and

a mobile site Promoting healthier communities through compassion and comprehensive health and human services, regardless of ability to pay.

2

Our Patients

• 107,000 racially and ethnically diverse patients

• 39 languages

• Health disparities, high rates of chronic disease and obesity and poor health outcomes

• Significant homeless population

• Great need for accessible and comprehensive primary care services

3

Finding Our Team Promote from within

In line with our mission

New career opportunities for staff

Enhances career ladders

Incredible pool of people committed to the mission

• HIMS and Patient Registration Clerks

• PM/EMR Analyst and Trainers

• Billing Specialists • PM Analyst and Trainers

• Providers • EMR Analysts, Trainers, Support Team

• Nurses and other Clinical Staff

• Discipline Trainers, Back-up trainers, SMEs

Promoting from Within

Staff Promoted from Within

HIT Team

Team Vision

Developing a better way to standardize care

and better serve our patients

2009

Enhancing systems and tools that promote quality and standardized care and engage patients and staff

2014

5 Lessons Learned • Think broadly and creatively about

who is on the team

• Create a vision or purpose statement for your team

• Create a HIT career ladder

• Have regular developmental meetings with core team members

• Be intentional about building leadership skills

Q & A

Angela Duncan Diop, ND, CHCIO adiop@unityhealthcare.org

A CHIME Leadership Education and Development Forum in collaboration with iHT2

@AngelaDiop @UnityHealthCare

•Founded by the Sisters of St. Joseph in 1875 •Vibrant Catholic Identity •Multiple entities including:

•428-bed tertiary facility in Erie, Pennsylvania •Acute care and diagnostic hospital (Westfield, NY) •A provider-based Surgery Center •A provider-based Endoscopy Center Urgent Care facility

•4th largest employer – with nearly 3,000 employees, with an economic impact of $604 million to the community •Related Entities •Rehab Solutions •Regional Home Health and Hospice •Regional Cancer Center • 150 Multi-Specialty Medical Group Physicians

AHN •8 Hospitals •250+ Locations •Approximately 17,000 associates •2,750 Physicians •Approximately $2B operation •Level 1 and 2 Trauma Centers •Clinical Campus for Drexel and Temple Universities •Two Nursing Schools

Quality Awards and Recognition – Saint Vincent Hospital

Developing Talent and Effective Teams

Execution

• Hire for SME & Master Craftsmanship

• Disciplined & Systematic Process of converting Strategy into Reality

Exhibiting & Coaching Leadership Traits

• Emotional Intelligence (EI)

• Effective Leadership is a function of strategy, vision and powerful ideas

• Reducing notions of undermining and disrespect

• The brain is defined as being open loop

• Dissonant, distressing, distracting

CHIME Professional Development

• Research the top issues facing CIOs

• Evaluate current offerings

• Recommend effective modalities

Developing Talent and Effective Teams

Leadership Behaviors • Know your people and your

business

• Insist on realism

• Set clear goals and priorities

• Follow through

• Reward the doers

• Expand people’s capabilities

• Know yourself

• Momentum Builders

• Effective Negotiators

The Paradigm of Managerial Transformation

• Concentrate on maximizing opportunities, not troubleshooting problems.

• Focus on right things, and doing things right

• Know that 90% of results are sometimes produced by 10% of the events or people

• Pay more attention to people’s decisions and/or actions

Developing Talent and Effective Teams

Specific Tactics

• Team Formation

• Paired-Programming

• Involve multiple layers and or interdepartmental personnel in hiring and SDLC

• Cross-Training

• Using Sprints

• Governance / Steering

• Pre-Mortem & Post-Mortem

Identifying Challenges

• Removing Friction

• Reshaping the container for Liquid IT

• The Presence of Dark Data

• Innovating beyond your competition

• Dealing with obstructionist

• Avoiding average and irrelevance

Q & A

Richard Ong, MBA, FACHE, CHCIO rong@svhs.org

A CHIME Leadership Education and Development Forum in collaboration with iHT2

@itexec1