Child Support for Financial Workers

Finding what you need to knowFinding what you need to know

DISCLAIMER

• The views expressed in this presentation are that of the presenter and do not represent state policy or procedure. If you have questions about how your county is doing something, please talk to your supervisor.

Fun Facts about PRISM:

• Each person is assigned a 10 digit number known as an MCI number

• Case numbers are made up of custodial parents MCI number plus a 2 digit trailer

• The F1 key shows helpful information on any screen and is used to help look up case information

• Depending on where you look up a case will determine if the case information pulls into the globals

• Prism screens go up and down (F7/F8) as well as left and right (F10/F11)

• Remember to check the bottom of the screen for different function keys

Logging into PRISM

Option #1

• At State of Minnesota Screen– Type CICSPT4– Hit enter– Type in your login ID (X#)

(Example X173303) and your password– Hit enter

• At next screen type QQPI or QQPR for Prism inquiry

Option #2

• At State of Minnesota Screen– Type MDHS & hit enter– Type your Logonid (X#) (example

X173303) and your password, hit enter– Type in 12 or QQPR

Both methods will then bring up the security warning. After reading press enter and you will be at the main menu.

Prism Main Menu

Person search and finding a case

Places you can pull up a case:(Puts case information in globals and you

can go from screen to screen)

– PESE (person search)– CAPS (case participant summary)– CAST (case status screen)– CAAD (case notes)– “case based” screens

Places you can pull up person information:

(Will not pull case information into the globals)

• NCPL/CPPL (CP and NCP insurance info screens)

• DDPL/CHPL (direct deposit and checks issued screens)

• NCCB/CPCB (case browse screens)

• Person based screens

F1 to bring up person searchF1 to bring up child support officer information

Show me the money!!

CAFS Screen (Case Financial Summary)

• Shows the total monthly obligation owed on a case

• Shows who the monthly obligation is owed to

• Shows the total arrears balance owed on the base

SPECIAL REQUEST: any questions from customers regarding arrears balance should be referred to the child support officer. If a CP is on MFIP, NPA (non-public assistance) arrears are temporarily assigned to the state.

F1 will give CSO name and # Shows program CP open on Total amount of current support each month

Shows type of obligation chargingCCC = child careCCH = basic supportCMS/CMI = medical support

Shows who money is paid to.AFC = stateNPA = client/custodial parentCCC = child care assistance

Arrears balance*WARNING* if this is a MFIP case, non public assistance arrears are temporarily assigned to the State of Minnesota

Direct Deposit by Payee List (DDPL)

• Custodial parents are required to use direct deposit or a stored value card to receive child support unless they meet an exception

• If the CP meets an exception, he/she would receive checks which would be displayed on CHPL

• Information is displayed oldest to newest• Person based screen which means payments for

all cases is displayed• “S”electing record will show breakdown of

which case payment is for.

Shift F9 will flip direction of records

Shows date transaction processed Shows type of obligation money applied to.

Shows case number money applied to

Shows # of cases MCI associated with

What’s Happening?

?

CAse Activities by Date (CAAD)

• Shows all contact information with parties

• Shows information about actions taken to establish or enforce court orders

CAse Activities by Type (CAAT)

• Same information as CAAD sorted by type of entry

• Quick search for phone contact, letters, interviews to locate specific type of activity put letter in type field and enter

• Common codes: – “T” = telephone calls– “M212” = letters– “M39” = interview & hearing information

• GCSC shows if there are safety concerns on the case or if CP is in non-cooperation with child support.

• CPCB/NCCB show all cases associated with MCI number on PRISM, if case is open/closed, child support officer assigned to case and what role person has on case.

• NCDL/CPDL shows address history for MCI number. Arrow up and enter for more detailed information.

• NCPL/CPPL show any medical/dental/insurance information on PRISM. Arrow up and hit enter to see policy information.

• NCKD/CPKD shows people covered by insurance policy on NCPL/CPPL

• SUOL show all court orders for child support case. (NOTE: if you have question about order, contact the child support officer)

BREAKING NEWS

New Changes to Child Support:Effective 10/1/2009

• Payments will now credit on day they are received

• NO longer have temporary assigned arrears! Once owed to family, it stays owed to family.

• Families could now start receiving arrears payments.

Presenter: Jannell Boeckermann

jannell.boeckermann@co.stearns.mn.us