Chief Minister of Odisha inaugurates Tata Steel's ferro-chrome plant in Gopalpur

Issue -XIII / November 2016

Gopalpur: Chief Minister of Odisha Naveen Patnaik today inaugurated the 55,000 tonne per annum (TPA) ferro-chrome plant set up by Tata Steel in the company's Gopalpur Industrial Park in Ganjam district of Odisha. It is yet another testimony to Tata Steel's commitment for the development of the state of Odisha.

Dr Pradeep Panigrahy, minister, higher education, science & technology and state rural water supply, government of Odisha; Usha Devi, minister, women and child development, government of Odisha; TV Narendran, managing director, Tata Steel India and SEA; Arun Misra, vice-president, Project Gopalpur and MD, Tata Steel Special Economic Zone; and other dignitaries graced the occasion.

It gives us immense pleasure to announce that “this project of Shahi Exports was built with the

unshakeable bond of Tata Tiscon Reinforcement Bars” (100% SOB in TMT steel) Supplied

by Sagar Business Private Limited

1NOVEMBER 2016

Chief Minister of Odisha Naveen Patnaik and TV Narendran, managing director, Tata Steel India and SEA, at the inauguration ceremony

5 Time Management ...

Supplementary Page

Birthday and Anniversary

Editorial

From the Director's DeskTop 7 Mistakes of Selling

è Not Listening to the Customer

Less talking, more listening. Successful salesperson speaks slowly and listens wisely. We are there to cater to the needs of the customer, not to fulfil some quota. Oftentimes, salespeople praise their product sky-high without listening to what the customer actually wants. You cannot sell to someone if you do not know what they want. Listen to your customers, identify the need, and fill it.

è Being Too Aggressive

A nonstop sales pitch leaves your potential customer with no room to make an intelligent decision. There is a thin line between being a good salesperson and being pushy or obnoxious. Know when to stop selling. Let your customers know that you are available for questions and then back off. Let them browse in peace and make a decision in private.· Not researching your customer:When you are trying to sell to a specific prospect at a meeting, you need to know what he is all about. Always research before the sales meeting and get a good idea of the prospect's likes, dislikes, interests, and manner of doing business. We all research to set our target audiences, don't we?

è Getting Off Topic

All of us want our customers to trust us, however you don't want to bore them and eventually lose the sale. While you do want to build a relationship and make your customer comfortable, the ultimate goal is to make the sale. If the sale is the topic, don't distract from the goal.

è Being Judgmental

Someone might “look” like they couldn't afford your product; however, this doesn't mean that they can't. You can miss out on huge opportunity by not giving prospects the time and attention they deserve. Always treat all prospects equally, regardless of appearance, race, religion or gender.

è Forgetting to Follow-Up

Just because someone does not buy immediately does not mean he will not be interested at a later stage, particularly if he initiated the contact. Follow-up is a critical aspect of selling that is often forgotten. Remember, Rome is not built in one day. Try touching base with them two/three days after meeting to address any further questions.

è Not Seeking Out New Business

Even when sales are at their highest, you still need to dedicate time looking for more

customers. No businesses can survive without a constant influx of new customers. Always set aside some time each day to get new customers.

Which of these mistakes have you made in the past?

Sunil KishorepuriaManaging Director

P4

My Dear Family Members,

Month of November goes by and we are left with exactly 4 months to close the year 2016. We have to be on top of our ABP plans and we cannot let go of this opportunity available in these 4 months to take care of our plans.

December is the last month of Q3 and this month is most crucial. So from day one we should plan activities and efforts to that maximum business is gathered and processed and nothing major is left for the last week or days. As already intimated and forewarned the overall steel rates will see increase from now on including this month. I hope all our customers are sensitised and provisions made accordingly with customers. Please do not be on the back foot for reasons not within our control e.g. prices etc.

Again the going does not seem to be taking off in the right direction as desired. We have to devise strategies and employ the same and this month being the last of the quarter we should look forward to a much better month in comparison. A few things to again reiterate – DVR a must, planning activities of the day a must and meeting targets – definitely a must. I am asking all the sales personnel to start filling in their DVRs and send me the same to me on a daily basis. Please understand we should have a track of activities that we plan to do and actually end up doing in the days towards accomplishing our task. Again DVRs are a must and there will be monetary penalties if it is not adhered to.

Demonetisation does not mean collection will take a back seat. There are companies who do not deal with black money alone and hence will have problems in payment. We have to push for it and get our collections back on track. There are customers who genuinely may be having a problem. But most of them are making it as an issue to hide behind and delay payment. Collection front looks very bleak and again we are still bleeding with huge amount unrecovered payment in our debtor's list. Especially during such times where expenses are rising and sales /revenue is down there cannot be a time when we are without and cash flow coming in. Each one of you is a responsible person and should own it as if it is your own business. Would you ever let your own company bleed with debtors list at its all time high. Its not possible. So pick up the gauntlet and fight it out with the defaulters on a war footing. All the very best for the month and I am sure each one of you will come up with a better performance this month. God speed and God Bless !

Sunil KishorepuriaManaging Director

Editorial

2NOVEMBER 2016

“THERE IS BUT ONE GOD,

HIS NAME IS TRUTH,

HE IS THE CREATOR,

HE FEARS NONE,

HE IS WITHOUT HATE,

HE NEVER DIES,

HE IS BEYOND THE CYCLE OF BIRTHS AND DEATH,

HE IS SELF ILLUMINATED,

HE IS REALIZED BY THE KINDNESS OF THE TRUE GURU.

HE WAS TRUE IN THE BEGINNING,

HE WAS TRUE WHEN THE AGES COMMENCED AND HAS EVER

BEEN TRUE,

HE IS ALSO TRUE NOW.”

― GURU NANAK

If you read every time management book ever written or go to every time management seminar offered, you'll be able to boil all the technique “stuff” down to just a few things worth doing. Let me save you some time and talk about a few key time management techniques:

Technique #1: Make and use lists. There is not a single time management discipline or system on earth that doesn’t revolve around making and using lists. You cannot carry it all in your head. For years, I’ve operated with four basic lists:

1. My Schedule. This is for the entire year, day by day.2. Things-to-Do List. This is a basic “Things-to-Do” list organized by month, week, and day, prioritized as As, Bs and Cs.3. People-to-Call List. My third list is a “People-to-Call” list, also prioritized alphabetically.4. Conference Planner. This is just a page for each person I interact with a lot, where I jot down things I need to talk to them about as they occur to me in between meetings or conversations.

You have to get some sort of regimented, regularly used list-making system working for you. If you aren’t making lists, you probably aren’t making a lot of money either.

Technique #2: Tickle the memory with tickler files. The idea is simple: You have 90 file folders: red ones numbered 1 through 30, blue ones numbered 1 through 30, and white numbered ones 1 through 30 that represent the current month, next month and the month after that. Let's assume you agree to follow up with a client on a particular matter on the 10th of next month. Take either that client's whole file or that piece of correspondence or a handwritten note, and plop it into the blue file folder numbered 10. And forget it. On the 10th of next month, it'll pop up all by itself and remind you to do it. Used right, tickler files reduce clutter, serve as automatic memory, and help organize daily activities.

Yes, I'm well aware that there are all sorts of “contact management programs” for computers, pads and phones that can substitute for the file folders in a drawer. If you prefer that, by all means, be my guest. But manual, automated, physical, virtual, or hybrid, a tickler file system can be a very good friend.

Technique #3: Minimize meetings. Nothing ever got done in a meeting. I hate them. For a lot of people, meetings are a place to hide out. Or preen and be important. But they're not a place to actually do work or get anything done. You need a strategy to avoid them. If you lead meetings, you need a strategy to abbreviate and focus them. If you must attend meetings, you need a strategy to escape from them at will.

5 Time Management Techniques Worth UsingTechnique #4: Block your time. Most people's schedules only have their locked-in-stone appointments with others. Mine also has my pre-allocated, locked-in-stone appointments with myself and my work. For each year, a lot of time gets locked down months ahead. For example, I clump most of my necessary phone appointments during a month into one day and book my Phone Day in each month a year ahead.

Month to month, I book in various work appointments: speaking engagements, coaching meetings, the time blocks for writing my monthly newsletters or for work on a book. My goal is to have as little unassigned time as possible. If you lay your calendar out before you and pre-assign or block as much of your time as possible, as much in advance as possible, you will then leave yourself only a small amount of loose, unassigned time. By blocking time for important, high-value functions, you prevent the demands of others from moving your best-value activities from number one to number ten on your list, over and over again.

Technique #5: Profit from “odd lot” time. Everything is now portable. A seminar by a great speaker, just about any book ever published, how-to information of every variety--it's all on audio CDs and DVDs, accessible through online media, inside your Kindle or Nook or iPad. You can use YouTube for something other than watching kittens water ski. Or you can make sure you have an actual book with you at all times. There is no excuse to simply waste time while waiting in an airport, stuck in traffic, parked in a reception room.Some people give their odd-lot time to returning calls, texts or emails, or to talking on the phone. This is a mistake for three reasons. One, you’ll be doing it hurriedly and without proper preparation, and if any of it is important, it’s too important to do poorly. Two, it’s a bad precedent to set with those who have access to you and with whom you communicate. If you inject randomness, you lose the ability to impose organization. Three, it steals time you need to think, to read, to listen, to get and process input. Constant connectivity makes Jack a dull boy, dull meant as synonym for stupid.Disciplined use of the time everybody else wastes can give you an edge. The now rich and famous writer of legal thrillers, Scott Turow, wrote his first novel using only his morning commutes into New York City on the train. All around him, others just killed the same time. For most people, these minutes don’t matter. But they can. So when you say to yourself “it’s only 10 minutes,” you miss the entire point of time.

(Source : Dan S. Kennedy is a strategic advisor, consultant, business coach, and author of the popular No B.S. book series.)

3NOVEMBER 2016

Star of the Month :Pankaj Chaudhury bags one single order of 500 MT. Congratulations !!

Birthdays & Anniversaries in month of December

st01 December Subash Kumar Sahoo (Birthday)th05 December Rabindra Kumar Parija (Birthday)th12 December V. Sridhar (Birthday)th

07 December Jalandhar Mandoi (Anniversary)th11 December S. Kunda (Anniversary)

Sagar Business Private Limited wishes its customers a happy birthday & anniversary.....

CUSTOMERS

10th December Pratyus Choudary (Birthday)

17th December Sidharth Kumar Nayak (Birthday)

30th December Sashikant Tiwari (Birthday)

01st December Dharitree Behera (Anniversary)

07th December Jhilam Roy (Anniversary)

And to all our Employees a very happy birthday & anniversary

EMPLOYEE

Site Name- Shruti High School at haldia portOne double unit completed & one triple unit under construction.Site Name- KPO TATA SteelOne double & one triple unit under construction.

Nest-In Toilet Project

4NOVEMBER 2016

thShyamal Ghosh Birthday celebrations on 10 November 2016, Niharika Patnaik thBirthday celebrations on 29 November 2016

Issue -XIII / November 2016 / Supplementary page

Wiron Review

Philips New Product Introduction: Pureline

On 25th November we have a delegate visit from TATA Wiron Division. Mr. Anand Biyani was here in Bhubaneswar office accompanied with Mr. Anindya Pal, Mr. Shasank Tatkare and Mr. Soumya Ranjan Pradhan. CRM integration been done with existing tally system for TATA Wiron Product group. There was a team meeting with our BM and ASO's. TATA Wiron representatives reviewed the Tata Wiron operations of Sagar Business Pvt Limited. They suggested to increase average Wiron sales of qty from 48MT to 100MT and to increase dealer target accordingly. They suggested to meet end consumers and to share consumer insights on a monthly basis. Sales of chain link to be added soon as production at Tangi Yard will start shortly. Team visited nearby to field for market review and interacted with some dealers too.

5NOVEMBER 2016

EMPLOYEE DAY OUT - Our Office staff watching movie ‘Dear Zindagi’ on 26 November 2016 at INOX, Bhubaneswar

6NOVEMBER 2016