chief information officer - amazon s3s3.amazonaws.com/website_gcfa/shared_services/...0 1 x 1 2 x 1...
TRANSCRIPT
Michael Cook Chief Information Officer
Shared IT Services Vision
✤ Develop creative solutions to assist UMC Agencies and Annual Conferences
✤ Increase IT services levels for customers and reduce overall cost
✤ Enable Agencies and Annual Conferences to direct their focus on growing their ministry
Annual Conferences & Agencies: 2015
✤ Total Managed IT Service
✤ IT Solution Consulting
✤ Help Desk Service
✤ Cisco IP Phone System
✤ Managed Backup & Recovery
✤ Email Services
✤ GP (Great Plains)
✤ Web Hosting
Infrastructure Team
Quality Reliability Customer Service
Cost Effective Solutions
Infrastructure Layout
INTERNET
GCFA-HQ-ASA5525GCFA-DR-ASA5515
Catalyst 3850 48
25X 36X37X 48X01X 12X13X 24X
CONSOLE
MODESYST ACTV XPS S-PWR
STAT DUPLX SPEED STACK
Catalyst 3850 48
25X 36X37X 48X01X 12X13X 24X
CONSOLE
MODESYST ACTV XPS S-PWR
STAT DUPLX SPEED STACK
Catalyst 3850 48
25X 36X37X 48X01X 12X13X 24X
CONSOLE
MODESYST ACTV XPS S-PWR
STAT DUPLX SPEED STACK
Catalyst 3850 48
25X 36X37X 48X01X 12X13X 24X
CONSOLE
MODESYST ACTV XPS S-PWR
STAT DUPLX SPEED STACK
L3/TWTelecom 200Mbps Metro-E
Ne tV a n ta 4 4 3 0
Co m p a c t F l a s h ¨
NET 1
WAN
DBUSTATUS
TD
RD
GIG 1ETH 1WIDE
MODULE
CONSOLE ETH 0/1
NET 2
WAN
DBU
TD
RD
TD
RD
LNK
TD
RD
LNK
STAT
ACT
TEST
GIG 2
TD
RD
LNK
Cisco 1921
EN EN
CONSOLE
AUX GE 0/1S L
S LGE 0/0 100-240 V~ 50-60Hz 1A
EHWIC 1
I
OBAUD
RESET
POE
48VDC 1.67A
EHWIC 0
FLASH
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
Ne tV a n ta 4 4 3 0
Co m p a c t F l a s h ¨
NET 1
WAN
DBUSTATUS
TD
RD
GIG 1ETH 1WIDE
MODULE
CONSOLE ETH 0/1
NET 2
WAN
DBU
TD
RD
TD
RD
LNK
TD
RD
LNK
STAT
ACT
TEST
GIG 2
TD
RD
LNK
Cisco 1921
EN EN
CONSOLE
AUX GE 0/1S L
S LGE 0/0 100-240 V~ 50-60Hz 1A
EHWIC 1
I
OBAUD
RESET
POE
48VDC 1.67A
EHWIC 0
FLASH
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
Ne tV a n ta 4 4 3 0
Co m p a c t F l a s h ¨
NET 1
WAN
DBUSTATUS
TD
RD
GIG 1ETH 1WIDE
MODULE
CONSOLE ETH 0/1
NET 2
WAN
DBU
TD
RD
TD
RD
LNK
TD
RD
LNK
STAT
ACT
TEST
GIG 2
TD
RD
LNK
Cisco 1921
EN EN
CONSOLE
AUX GE 0/1S L
S LGE 0/0 100-240 V~ 50-60Hz 1A
EHWIC 1
I
OBAUD
RESET
POE
48VDC 1.67A
EHWIC 0
FLASH
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
DO NOT INSTALL INTERFACE
CARDS WITH POWER APPLIED
Servers/Storage
Cisco Switch Stack
Citrix NetScaler
PC Network
Cisco Switch Stack
Citrix NetScaler
Servers/Storage
Carrier Managed Router
Cisco 4431
Carrier Managed Router
Cisco 4431
Carrier Managed Router
Cisco 4431
GCFA-HQ GCFA-DR
A La Carte Service Model
✤ Develop a service model that will support the specific needs & requirements of each customer independently
✤ Augment service gaps where it makes sense to do so
✤ Develop cloud service solutions that take advantage of the economies of scale and negotiate the lowest available cost for top tier products and services
Market Comparison - Servers
Market Comparison - Storage
Market Comparison - Backup
GCFA Acronis Cloud MozyPro SOS Backup UniTrends
Cost per GB (Monthly)
$0.28 $0.61 $0.38 $0.46 $0.49
Cost per TB (Monthly)
$286.72 $624.64 $389.12 $471.04 $501.76
Cost per 5TB (Monthly)
$1,433.60 $3,123.20 $1,945.60 $2,355.20 $2,508.80
Launched Customer Services
General Board of Global Ministries
✤ Helpdesk Service for GBGM New York & Missionaries
✤ Backup and Recovery Service
✤ Web Hosting Services
✤ Wide Area Network Service
✤ IT Consulting
✤ Assisting Global Ministries in the design and build-out of the new office in Atlanta
Launched Customer Services
New England Annual Conference & District Offices
✤ Total Managed IT Service Model
✤ Helpdesk Service
✤ Management of Office 365 Infrastructure
✤ Backup and Recovery Service
✤ Managed Firewall
✤ Managed LAN Switching
✤ Managed Wireless
Where to Next?
✤ On Premise Cloud File Storage Service
✤ Cloud Load Balancing Services
✤ Disaster Recovery Services
01
Internet
GCFA HQ GCFA DRSyncplicity Web Interface Syncplicity Web Interface
ClientClient
Data ReplicationStorage
Storage
DR DMZHQ DMZ
INTERNET
Backup of Customer Webserver
Citrix NetScaler in HA
Configuration
GCFA-HQ GCFA-DRCustomer Location
Citrix NetScaler in HA
Configuration
Customer WebserverCustomer Webserver Customer Webserver
Backup of Customer Webserver Customer Webserver
Disaster Recovery Layout
Customer Site
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
Firewall
200
Mb
WAN
100M
b In
tern
et
Internet
100Mb Internet
1Gb
Client Client
WebServer
Sharepoint
Load Balancer
Web Server
Sharepoint
Sharepoint
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
2x Cisco ASA Firewalls
1Gb
SQL D B
WebServer
SQl DB
GCFA
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
POWER STATUS ACTIVE VPN FLASH
CISCO ASA 5520 series
Adaptive Security Appliance
Firewall
Load Balancer
Internet
DNS01 DNS02
Disaster Recovery Site
100Mb Internet
Development
✤ Largest and most well-known product
✤ 27,564 churches submitted their annual statistics this year
✤ Adding 4 Annual Conferences this month
✤ 1 scheduled for Q1 2016
Basic Modules for Conferences
✤ Church Entities
✤ People
✤ Leadership
✤ Statistics
✤ Data Exports
✤ Virtual Appointments (redesign coming soon)
✤ B.A.C. (in planning stage)
Benefits of Using
✤ Cost Savings – It’s Free!
✤ Enterprise Solution
✤ Can be used in conjunction with other systems
✤ Great customer service
✤ Input on new features and functions
✤ Planned release next month
✤ Public version of official data
✤ Search for churches by name and/or location
✤ Graphing of statistical data
✤ Quick Facts on:
✤ Jurisdictions, Annual Conferences, Districts, Churches, and Bishops
Project Management
✤ Great Plains
✤ Dynamics CRM/xRM
✤ DonorDirect
✤ Concur
Global Ministries Implementation
✤ Target Dates
✤ Great Plains – December 2015
✤ Dynamics CRM/xRM – December 2015 (full replacement of all 18 modules of legacy systems)
✤ Concur – February 2016
✤ DonorDirect – March 2016
Benefits of Shared Services to Global Ministries
✤ Future upgrade paths with Microsoft environment
✤ Using shared IT personnel resources
✤ Bring newer technology and mobile capabilities to Global Ministries
✤ Reduce costs for legacy system and consolidation to Shared Services
✤ Growth capabilities
✤ Quicker software configurations and implementations
Laura Chambers Data Services
Who We Are – Areas of Focus
✤ Oversight of official data forms
✤ Business of the Annual Conference form
✤ Local church and annual conference statistical forms
✤ Data Definitions for data sync
✤ Collection of official church records
✤ Churches, clergy, appointments and leadership
assignments
✤ Research & Statistics
✤ Collection of US local church and central conference
statistics
✤ Surveys and research projects
Data Sync Overview
✤ Goal : Data should be entered only once at any point
in the connection, controlled by the annual conference,
and dispersed to all agencies as needed.
✤ Process: Annual conferences sync data to GCFA and
GCFA sync data out to general agencies via scheduled
jobs. Updates made in annual conference databases
can be available across the connection overnight.
Improved Process
✤ New team members bring additional technical
expertise to assist annual conferences in data mapping
and data verification
✤ Staff Centerprise training to better support annual
conferences
✤ Secure FTP server
✤ Upgrade to Centerprise 6
Benefits of Data Sync
✤ Quicker updates for GCFA web apps and agency
programs such as Find-a-Church
✤ Improved and more complete data for both the
general agencies and annual conferences
✤ Provides data backup for annual conference data
✤ Development of Ezra BAC module will further
reduce annual conference reporting requirements
Current Annual Conference Projects
Independent: North Georgia * Iowa
North Carolina * Western NC
Arkansas * Kentucky * Tennessee Louisiana * Northwest Texas
New Mexico * Missouri
Indiana * Minnesota * Texas
Oklahoma * New York Mississippi * New England
North Alabama * Oregon-Idaho Alabama-West Florida
Syncing to Agencies
✤ Global Ministries
✤ Higher Education and Ministry
✤ Discipleship Ministries
✤ Pension and Health Benefits
✤ Communications
✤ Publishing House
✤ Religion and Race
✤ United Methodist Women
How To Get More Information
✤ For more information or to schedule a data sync
project, contact Laura Chambers at
✤ Or for assistance on a current project, contact our data
sync team at [email protected].
