cherwell announces native android app

Cherwell Announces Native Android™ App

Built-in Business Intelligence, Gesture Recognition, & Advanced Vocal Searching

© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com


Cherwell Software At-a-Glance

• Leading, worldwide vendor in IT Service Management software, addressing IT service desk and help desk needs with a powerful platform to automate business processes across the organization

• Award-winning, innovative, and scalable Service Management software suite that can be used for application development across your organization

• 99.5% customer satisfaction (2013)

• Gartner Magic Quadrant, Forrester Top 3 SaaS Vendor, SDI Best Vendor Customer Service

• $25M venture capital investment from InSight in 2012

• Double and triple digit revenue growth since 2007

• More than 200% SaaS growth


Cherwell Timeline

• 2004: Cherwell Founded

• 2007: 1st Cherwell Non-Beta Sale

• 2007: Apple introduces iPhone

• 2008: Google introduces Android

• 2009: Cherwell Browser Client introduced

• 2010: Higher Education becomes largest vertical for Cherwell

• 2011: Cherwell introduces Mobile Client and native iOS app

• 2013: Cherwell created team of developers dedicated to mobile applications

• 2014: Cherwell introduced native Android™ app


Mobile Strategy

• Comprehensive mobile solutions family with multiple mobile applications

• New native Android™ App, native iOS® App, and mobile browser

• Built-in business intelligence and dashboards for all users—no extra licenses required!

• Innovative Android app consumerization features: Gesture Recognition Advanced Vocal Search Pinboards


The New Normal

Mobile device usage by the enterprise is growing year-over-year…..

How can IT leverage mobility within the Service Desk?


Mobile Device & App Statistics

• According to a 2013 Sophos Labs survey, the average person worldwide now carries 2.9 mobile devices.

• According to Gartner, 2013 worldwide smartphone sales increased 45.8% over 2012.

• IDC reports that worldwide tablet revenue will increase by 22% in 2014.

• Google’s Android operating system is projected to grow to claim 45% of all new devices sold in 2014, up from 38% in 2013.


Cherwell Mobile™

• Make decisions on the move using any mobile browser, native Android™ app, or native iOS app.

• Choose the right app for your specific business requirements and work anytime, anywhere.

• Deliver actionable business intelligence and dashboards to everyone in your organisation—without consuming a license.

• Leverage the full power of Cherwell Service Management® optimized for mobile users in different roles—across your entire business.

• Give us any device, and we’ve got your high-performance mobile app!


Cherwell Mobile™ for Android

• The newest Cherwell Mobile application for Cherwell Service Management® • Mobile dashboards and built-in business intelligence, Map View and location

awareness, user-configurable mobile alerts, OnDemand Reporting™, quick search, camera-oriented features and barcode scanning.

• For the first time in the service management industry, the native Android application delivers unique consumerization features such as: Gesture Recognition (which allows the app to instantly interpret touch gestures

and other common user gestures); Enhanced Voice Search, and Pinboards (which allow customers to create their

own Pinboards and pin tasks, search results, or other items of interest).

• Cherwell Mobile also provides advanced integration and high performance, taking advantage of all features of the latest Android market devices.


Cherwell Mobile™ - Benefits

Real-time dashboard access

• Review and act on live trends• Create custom on-the-go KPIs



Real-time record editing, attachment, and actions from anywhere

• Use out-of-box actions against a record• Create custom actions using Cherwell One-Step™

workflow.



Camera and barcode scanner integration

• Scan barcodes of assets stored in the CMDB and attach to records

• Take pictures of devices, people, etc., and attach to records


What does this mean for you?

• Access anytime, anywhere via mobile browser or native apps to manage your business

• Increase efficiency and performance with interactive, location-aware apps

• Drive decisions with business intelligence and dashboards on the go

• Improve customer service

• React instantly with the best ITSM data access in the industry

Questions?


cherwell announces native android app

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