Why do you have to check my identity?Banks and investment companies have to check the identities of all their

customers to help combat financial crime and terrorist financing. The

Money Laundering Regulations outline our responsibilities and we take

these very seriously, because any attempt to abuse our systems could

have a serious impact on our business, and therefore our customers,

including yourself. The fact that we need to check your identity does not

mean we suspect you of money laundering or fraudulent activity.

How do you check people’s identities?We always try to check customers’ identities through automatic, electronic

searches. In some cases, these checks are not successful, and we then

ask to see documents confirming a customer’s identity and address.

Why couldn’t you confirm my identityelectronically?We do not receive an explanation of why an electronic check has not

been successful, but there are a number of possible reasons, such as:

• A customer may have changed address recently.

• They may have changed their name.

• They may not be on the electoral roll.

• They may not have household bills in their name.

I’ve been a customer with you for some time –why are you only checking my identity now?The regulations say we need to check the identities of all our customers,

even if they opened their account before the regulations came into

force. We also have to review our list of customers at regular intervals

to make sure we can still confirm their identities. If your circumstances

have changed since we last checked, an electronic search may now be

unsuccessful. In some cases, the electronic searches themselves change

in such a way that they are unsuccessful for certain customers, even

though they were successful in the past.

If you’ve tried to check my identity electronicallyand weren’t successful, will that affect mycredit rating?No. If you ask for a credit report, it will show that we carried out an

identity check, but only you will be able to see this, and it will not affect

your credit rating.

What do I need to do?Please complete the Confirmation of Identity form and send us one

document from List A as confirmation of your identity and one

document from List B as confirmation of your address – tick a box in

each list to tell us which documents you are sending. It is important that

you send us two separate documents, one for your identity and one for

your address. These must be issued by different bodies.

Can I send photocopies?Yes, but any photocopy you send us must be independently certified.

This means an authorised person, who is not a member of your

immediate family, has confirmed it is a genuine copy of the original.

We will accept copies certified by:

• A director or manager from a regulated financial services business,

such as a bank manager

• A barrister, solicitor or notary public

• A judge or magistrate

• A chartered accountant

• A financial adviser authorised by the Financial Conduct Authority

• A police or customs officer

• A GP or dentist

• The Post Office Document Certification Service

When someone certifies a photocopy for you, they should write the

following words on each sheet: ‘I have seen the original document and

I certify this to be a true copy of the original.’ They also need to sign

and date the copy and add:

• Their full name

• Their job title

• Their phone number

• Their full address (including the postcode)

Finally, if the person certifying your photocopy is doing so on behalf

of a company or organisation, they should add its official stamp to

each page.

Checkingyouridentity

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The address you have for me is out of date. Whatshould I do?Please log in at fidelity.co.uk and send us a secure message with your

new address, or you can call us on 0800 41 41 61. Then send us your

documents, one of which should confirm your up-to-date address.

What will happen if I don’t send the documentsyou’ve asked for?When we cannot confirm a customer’s identity, we have to consider

placing restrictions on their accounts. These can include not allowing

withdrawals or new investments. It may be that you already have

restrictions on your account.

Where should I send my documents?Our address is Fidelity International, Oakhill House, 130 Tonbridge

Road, Tonbridge, Kent TN11 9DZ.

What can I do if I haven’t got the documents Ineed to confirm my identity?Please call us on 0800 41 41 61 and we will see if there is any other

way for you to confirm your identity.

How can I confirm my identity if I haven’t got acurrent passport or photocard driving licence?We can accept documents from List C as proof of your identity, in

addition to a separate document from List B as proof of your address.

Please tick one box to show which document you are sending and tick

the declaration box.

Issued by Financial Administration Services Limited, authorised and regulated by the Financial Conduct Authority. Fidelity, Fidelity International, their logos andF symbol are trademarks of FIL Limited. UKM0417/19526/SSO/0418