■ LogintoNetTeller

■ Selectthe‘Mobile Banking’tab

■ Click‘Mobile Settings’ then‘Web Mobile Settings’

■ Check‘Enable web access from your mobile device’

■ Enteryourmobilephonenumber

■ Selectyourwirelessproviderfromthedropdownmenu

■ Selecttheaccountsyouwanttoaccessfromyour mobiledevice(Youcaneditthisselectionatanytime)

■ Click‘Submit’

Web Mobile Set-up on a PC

Text Mobile Set-up on a PC

■ LogintoNetTeller

■ Selectthe‘Mobile Banking’tab

■ Click‘Mobile Settings’

■ Click‘Text Mobile Settings’

■ ChecktheEnable Text Accessbox

■ ChecktheBanking Terms & Conditionsbox

■ Enteryourmobilephonenumber

■ Selectyourwirelesscarrierfromthedropdownmenu

■ Selecttheaccountsyouwanttoaccessviatext

■ CreateaMobileShortName*foreachaccount *The Mobile Short Name is the name that will be included in the text to request information for a specific account.

■Click‘Submit’

Review the Mobile Banking Agreement and click ‘I accept’.

When everything is correct, click ‘Confirm’; click ‘Edit’ if

you need to make changes. A message will appear stating

that a confirmation text message has been sent to your

mobiledevice.Followtheinstructionsinthetextmessageto

completeyourenrollment.

Mobile Banking

Mobile AppDownload Blackhawk Bank’s Mobile App for iPhone, iPador Android. Our Mobile App supports Checking, Savings,Certificates of Deposit, Money Market Accounts, Loans andLinesofCredit.

AllyouneedisanactiveNetTellerID.JustinstalltheAppandfollowtheprompts.Ifyou’renotyetenrolledinNetTeller,youcandosoonaPCoratanyBankingCenter.

All the accounts you selected to view when you enrolled for NetTellerdefaulttotheApp.Ifyounolongerwishtoseethemall,edityourviewableaccountsbyselectingthepencilicon.

Ifyou’reusingtheAppforyourfirst-time login,you’llbeabletochangeyourPasswordandNetTellerID.Selectandanswerthechallengequestionsand ‘Agree’ to theMobileBankingAgreementandDisclosure.Youcan’tchoose a security picture in the App, but the next time you log intoNetTelleronaPC,you’llbepromptedtoselectapicture.

YoucanaddPerson-to-Personpaymentrecipientsfromyoursmartphonecontact list. For this function to work, you first need to set one up byloggingintoNetTelleronaPC.Afterthatfirstrecipientissetup,you’llseethisoptionontheflyoutmenuintheApp.

No “Smart” Device? Use TEXT Mobile Banking!

TouchIDonBlackhawkBankiPhone&iPadApps!Tousethisnewfunctionality,youmustupgradetoAppVersion3.27.0andabove.RefertoAppleforacompletelistofdevicesthatsupportbiometrics.UsersmusthaveTouchIDenabledontheirdevice.

■ Fullcell“tappable”forcheckimageviewing

■ SelectyourlandingpageinthePreferencesmenu

■ Viewstatements,depositsetsandcheckimages

■ ChangeyourpasswordinthePreferencesmenu

■ Changeaccountdisplayorderwithanewdrag-and-dropfeature

■ RememberMe–ThisfeatureretainstheuserIDforfasterlogin.Allbutthefirst3charactersareobfuscated;thepasswordisneversaved.

Example:UserID:wildcats2016-RememberMeoutputwillmaketheUserIDlooklike:wil*********

■ iPhoneI0allowsyoutouseFacialRecognition

CHECKING 0001

ValidSMSMessages:

<5-digit number>........................... Securitycodetobesentwhenenrolling

orginally or changing enrollment

information

Help...................................................... Returnscommandreferences

Bal......................................................... Returnsbalancesforallenrolledaccounts

Bal <account short name>......... Returnsbalanceforspecifiedaccount

Hist....................................................... Returnslast4transactionsforallenrolled

accounts

Hist <account short name>........ Returnslast4transactionsforspecified

account

Stop...................................................... Disables enrollment for text mobile

banking

Note: Messages are not case sensitive.

Text commands to 89549:

Text commands

Bal=AllAcctBalances

BalAcctName=SingleAcctBalance

Hist=AllAcctRecentActivity

HistAcctName=SingleAcctActivity

Help = Commands

Stop = Cancel

What type of mobile devices can be used to access accounts?

Any smart mobile device (Android, iPhone or iPad tablet) whosenetworkallowssecureSSLtraffic.

What functions can I perform from my mobile device?

View Transaction History, View Checks and Deposit Items, TransferFunds between accounts, Pay Bills to existing Payees (payees mustfirst be set up in NetTeller) View Alerts, use Mobile Check Deposit,makePerson-to-Personpayments,manageyourDebitCard,findATMsandchangeyourpassword(Seeabove.)

How do I know if my transfer or bill payment was successful?

Each time you make a transfer or bill payment, a confirmation TextMessage will be sent to your mobile device. If you do not receive aconfirmationtextmessage,doublechecktomakesurethetransactionwentthrough.

What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, yourinformation cannot be stolen. When you replace your device, simplyedit your Mobile Settings and make any changes to the WirelessProviderand/orPhoneNumber.

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (billpayment, funds transfer, etc.) you will receive a Text Message asconfirmationthatthetransactionwassuccessful. Ifyoudon’t receivethismessageduetoadroppedcallorlostsignal,checkyouraccountsandre-submitanytransactionsthatdidnotprocess.

What do I need to do if I get a new phone?

Ifyousimplygetanewphone,butareusingthesamephonenumberand provider, no changes on your part are necessary. If you switchprovidersand/orphonenumbers,logintoyourNetTelleraccountandupdateyour informationontheOptions>MobileSettingspage.YouwillnotreceiveTextMessagesregardingMobileBankingtransactionsifyourphonenumberisn’tcorrect.

How can I search for a transaction?

Youwillbeabletoview15days’worthoftransactionhistoryonyourmobiledevice.Thereisnotasearchfeature.

How do I delete a bill payment that I set up through my mobile device?

YoumustlogintoNetTellerfromacomputeranddeletethepaymentfromthemainmenuoftheBillPaymodule.

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

Checkyourphone’ssettingstomakesureyoudon’thaveAlpha-onlyenabledonthekeypad.

What if I can’t get my mobile device to work with Internet Banking?

There are a number of reasons that you may experience troubleaccessingmobilebanking.Tousethemobileversion,yourphonewillneedtomeetthefollowingminimumrequirements:

1. YoumusthaveaNetTellerID.

2.Yourmobiledevicemustbewebenabled.

3. Your mobile network must allow secure SSL traffic. (You mayneedtocontactyourmobileprovidertodeterminethis.) Ifyourphonemeetstheserequirementsandyoucontinueexperiencingproblems, the mobile version may not be compatible with yourphone’sbrowser.AninterimsolutionwouldbetotrydownloadinganotherbrowsersuchasOperaMini(www.operamini.com),whichprovidesgoodsupporttoanumberofmobileapplications.

What if I no longer want to be a mobile user?

Log in to NetTeller > Select Options > Mobile Settings >De-selectActivateMobileBankingAccess>ClickSubmit.

MOBILE BANKING Frequently Asked Questions

Review the Mobile Banking Agreement and click ‘I accept’.

Wheneverything iscorrect,click ‘Confirm’;click ‘Edit’ ifyou

need to make changes. A message will appear stating that

a confirmation text message has been sent to your mobile

device.Followtheinstructionsinthetextmessagetocomplete

yourenrollment.

MobileDeposit

■ It’ssimple,smart,secure.

■ Depositchecksfromhomeoronthego!*

■ VisittheAppStoreforyourmobiledevice anddownloadourlatestApp.

ENROLLMENT IS EASY!

Sign into Blackhawk Bank’s Mobile App to get started today!

DepositchecksdirectlyintoyourcheckingorsavingsaccountusingourlatestMobileApp.

1. Endorseyourcheck(example):

For Mobile Deposit Only to Blackhawk BankSam Jones

2. Takeaphotoofthefront&backofthecheck

3. Typeinthecheckamount

4. Selecttheaccounttoreceivethedeposit

5. Press‘Deposit’

A confirming email will arrive shortly for each successfuldeposit.

If any issues arise resulting in your deposit not being processed, you will receive an email notification.

*Daily limits apply. Talk to your Personal Banker or Client Services for details.

MOBILE DEPOSITFrequently Asked Questions

MobileDepositisasimple,smart,secureservicethatallowsyouto

depositchecksfromhomeoronthego.Depositchecksdirectlyinto

your checking or savings account using Blackhawk Bank’s Mobile

App!

What do I need?MobileBanking/MobileDepositrequiresaNetTellerIDandPassword.

Your phone number and cellular provider must be registered in

NetTeller.

DownloadourlatestAppforyourmobiledevice:

How do I activate Mobile Deposit?SimplylogintoBlackhawkBank’sMobileApp,choosethedropdown

menu,clickondepositsandfollowthepromptsonthescreen.

What are the software and hardware requirements for this service?The current hardware and software requirements are listed below

andaresubjecttochangewithoutnotification.

■ ApprovedCertifiedMobileDevices:

Apple®iPhone®

Apple®iPad®

PhoneforAndroid™

■ YoumusthaveaNetTellerUserIDandPassword

■ YoumusthaveaBlackhawkBankApp

How secure is Mobile Deposit?Mobile Deposit of checks via your mobile device offers the same

securitythatyouhavewithOnlineBanking.Foraddedprotection,

theimagesofyourchecksarestoredsecurelyattheBankandnot

onyourmobilephone.

What types of checks are accepted with Mobile Deposit?ChecksmustbefromU.S.institutionsandinU.S.dollars:

■ Personalchecks

■ Businesschecks

■ Government/Treasurychecks

■ Cashier’schecks

What types of checks are not accepted with Mobile Deposit?

■ Checkspayabletosomeoneotherthantheowneroftheaccount

intowhichtheyarebeingdeposited.

■ Thirdpartychecksmadeouttosomeoneelseandsignedoverto

youoryourbusiness.

■ Checkscontainingunauthorizedalteration.

■ Checksthatarefraudulent.

■ Checkspayablejointly,unlessdepositedintoanaccountheldby

allpayees.

■ Checksthatwerepreviouslyconvertedtoasubstitutecheck.

■ Checksthatwerepreviouslydepositedbutreturnedunpaid.

■ Checks drawn on a financial institution located outside of the

UnitedStates.

■ ChecksnotpayableinUnitedStatescurrency.

■ Checksthatareundated,post-dated,oraredatedmorethan6

monthspriortothedateofdeposit.

■ Remotelycreatedchecks(sometimescalldemanddrafts).

iPhone Download on iPad Download on

■ Checkspayableto“Cash”.

■ MoneyOrders.

■ Traveler’sChecks.

Can I make mobile deposits to my savings accounts with Blackhawk Bank?Yes, you may make mobile deposits to your checking and savings

accountsatBlackhawkBank.

When are funds available?Depositsaresubjecttoverificationandfundsmaynotbeimmediately

available.Once thedeposithasbeen received,you’llbeable toview

thependingtransactiononyourmobilephone.Checksreceivedprior

to7:00p.m.onbusinessdayswillbedeposited immediately toyour

accountonthesamebusinessday.Checksdepositedafterthe7:00p.m.

cutofftime,onweekends,orFederalholidayswillposttoyouraccount

on the following business day. Please Note: Checks requiring further

verificationmayexperiencedelayedavailability.Iffurtherverificationis

needed,youwillreceiveanemailnotification.

What happens if there is an issue with the deposit?Onceyou’vemadeyourdeposit,you’llgetanemailconfirmationthat

we’vereceivedyourdepositandareprocessingthetransaction.Ifyou

depositanamountoveryourdaily/monthlylimit,thesystemwillsuspend

your deposit and it will be reviewed by a bank employee before the

transactionisprocessed.Shouldwedeterminethatwecannotprocess

yourtransaction,youwillbecontacted.Ifyoutrytodepositacheck

thatwaspreviouslydepositedatBlackhawkBank,youwillreceivean

errormessageatthetimeofdeposit.Ifanyotherissuesarisethatresult

inyourdepositnotbeingprocessed,arepresentativefromtheBankwill

contactyoubyphonetoresolvetheissue.Ifyouhavefurtherquestions

onamobiledeposit,pleasecontactClientServicesat608.364.8924or

toll-freeat866.771.8924.

Are there any fees?Thereisnofeeforusingthisservicebutwerecommendthatyoucheck

withyourserviceprovidertoseeifdataratesapply.

When I take a picture of the check, do I need to capture the whole check in my picture, or is it okay to just capture the amount?Thewholecheckmustbecaptured.Theappwillpromptyoutotake

aphotoofthefrontandthebackofeachcheckthatyoudeposit.The

imagemustbelegible.Imagesofchecksthatfailqualityandusability

requirementswillnotbeprocessed.

The image quality of the items must comply with the requirements

establishedbystandardsorganizations,theBoardofGovernorsofthe

FederalReserveBoard,orclearinghouseassociations.

Each imageofeachcheckshallbeofsuchquality that the following

informationcanclearlybereadandunderstoodbysightreviewofsuch

image:

■ Theamountofthecheck;

■ Thepayeeofthecheck;

■ Thesignatureofthedrawerofthecheck;

■ Thedateofthecheck;

■ Thechecknumber;

■ Theinformationidentifyingthedrawerandthepayingbankthatis

preprintedonthecheck,includingtheMICRline;and

■ Allotherinformationplacedonthecheckpriortothetimeanimage

ofthecheckiscaptured,suchasanyrequiredidentificationwritten

onthefrontofthecheckandanyendorsementsappliedtotheback

ofthecheck.

CaptureandtransmittotheBankthefull-fieldMICRencodingoneach

Check.EnsurethatthefollowinginformationiscapturedfromtheMICR

lineofeachcheck:

■ Theroutingtransitnumber(“RTN”);

■ Thenumberoftheaccountonwhichthecheckisdrawn;and

■ Whenencoded,theserialnumberandtheprocesscontrolfieldof

thecheck.

How do I endorse the check?RestrictivelyendorseanycheckthatisdepositedbyMobileDepositby

writing“ForMobileDepositOnly”thensigningyournameorthename

of your companybelow itwhenyouplaceyourendorsementon the

backofthecheck.Forexample:

For Mobile Deposit Only to Blackhawk BankSam Jones

Insurethateachdepositamountequalsthelegalorwrittenamountof

thecheckthatisbeingdeposited.

BlackhawkBankwillnotbeobligatedtodetecterrorsbyyouorothers,

evenifwetakecertainactionsfromtimetotimetodoso.

If I’m a business do I have additional storage requirements?Yes,inadditiontotherequirementslistedabove,youneedtoensurethe

protectionofallsensitiveconsumerdatafoundonthechecksthatyou

deposituntilthetimethattheyaredestroyedanddiscarded.

How can I make my deposit if Mobile Deposit isn’t working?

■ You may make your deposit by visiting a Blackhawk Bank office

nearyou;

■ You may mail your deposit to Blackhawk Bank, 400 Broad St.,

Beloit,WI53511;or

■ YoumaywaittomakeyourdeposituntilMobileDepositserviceis

restored.

What do I do with the paper checks after I’ve made my Mobile Deposit?Uponreceiptofconfirmationofyourmobiledeposit fromBlackhawk

Bank:

■ Mark the front of the check “Processed” and store it in a secure

place for at least 60 days from receipt of confirmation of your

mobiledepositfromtheBank.Duringthis60dayperiod,youagree

tomakethecheckavailabletoBlackhawkBankuponrequest.

■ After 60 days from the receipt of confirmation of your mobile

deposit fromBlackhawkBank,ensurethedepositpostedtoyour

accountstatement.Thenproperlydestroythecheckbyshredding

it.

■ BusinessCustomersarerequiredtoprotectthesensitiveinformation

ofthedrawerofeachcheckdepositedthroughMobileDepositand

mayberequiredtocertifytheircompliancewiththisrequirement

whenrequestedbyBlackhawkBank.Ifthisrequestisnotmet,we

maysuspendordiscontinuefutureMobileDepositactivity.

■ Neverre-depositorcashacheckdepositedforMobileDeposit.