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CHC43115 Certificate IV in DisabilityThird Party Evidence Collection Booklet

Third Party Evidence Collection Booklet22

ContentsGuide to completing third party evidence collection booklet 5Section 1 6

Work placement requirements 6Frequently asked questions 7Work placement objectives 10Guide to collecting evidence in the workplace 10Learner declaration 10

Section 2 11Work placement details 11Confidentiality agreement 12Orientation checklist 13Learner work placement goals 15Section 3 16Learner attendance record 16Task completion and evidence collection 19

CHCCCS015 Provide individualised support 20

Part 1: Learner Responses (CHCCCS015) 21Part 2: Supervisor Observation (CHCCCS015) 22Part 3: Assessor Verification (CHCCCS015) 25

CHCDIV001 Working with diverse people 26

Part 1: Learner Responses (CHCDIV001) 27Part 2: Supervisor Observation (CHCDIV001) 28Part 3: Assessor Verification (CHCDIV001) 29

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 30

Part 1: Learner Responses (CHCDIV002) 31Part 2: Supervisor Observation (CHCDIV002) 33Part 3: Assessor Verification (CHCDIV002) 34

HLTAAP001 Recognise healthy body systems 35

Part 1: Supervisor Observation (HLTAAP001) 36Part 2: Assessor Verification (HLTAAP001) 37

HLTWHS002 Follow safe work practices for direct client care 38

Part 1: Learner Responses (HLTWHS002) 39Part 2: Supervisor Observation (HLTWHS002) 40Part 3: Assessor Verification (HLTWHS002) 42


CHCDIS002 Follow established person-centred behaviour supports 43

Part 1: Learner Responses (CHCDIS002) 44Part 2: Supervisor Observation (CHCDIS002) 49Part 3: Assessor Verification (CHCDIS002) 52

CHCDIS005 Develop and provide person-centred service responses 53


CHCDIS007 Facilitate the empowerment of people with disability 64


CHCDIS008 Facilitate community participation and social inclusion 71


CHCDIS009 Facilitate ongoing skills development using a person-centred approach 84


CHCADV001 Facilitate the interests and rights of clients 94

Part 1: Learner Responses (CHCADV001) 95Part 2: Supervisor Observation (CHCADV001) 97Part 3: Assessor Verification (CHCADV001) 99

CHCDIS010 Provide person-centred services to people with disability with complex needs. 100


CHCLEG003 Manage legal and ethical compliance 106

Part 1: Learner Responses (CHCLEG003) 107Part 2: Supervisor Observation (CHCLEG003) 108Part 3: Assessor Verification (CHCLEG003) 109

CHCDIS004 Communicate using augmentative and alternative communication strategies 110



CHCMHS001 Work with people with mental health issues 116

Part 1: Learner Responses (CHCMHS001) 117Part 2: Supervisor Observation (CHCMHS001) 119Part 3: Assessor Verification (CHCMHS001) 121

Section 4 122Supervisor Evaluation 122Supervisor Evaluation Summary 122

Section 5 123Assessor completion Validation 123


Guide to completing third party evidence collection bookletThis work placement booklet is divided into five sections. The table below shows the forms that must be completed in each section, person/s responsible and when the form must be completed.

Section Forms Person/s responsible To be completed1 Work placement requirements Learner Read prior to commencement

Frequently asked questions Learner & Supervisor Read prior to commencementWork placement objectives Learner & Supervisor Read prior to commencementLearner declaration Learner Sign prior to commencement

2 Work Placement Details All Parties 1st day of placementConfidentiality Agreement LearnerOrientation Checklist Learner & SupervisorLearner Work Placement Goals Learner

3 Learner Attendance Record Learner & Supervisor Daily (after learner’s shift)Reflective Journal Learner Duration of placementTask Completion Record All parties Duration of placement

4 Supervisor Evaluation Summary Supervisor Conclusion of placement 5 Assessor Completion Verification Trainer Submission of booklet

All entries are to be made in pen (black or blue ink only). The Work Placement Goals are to be completed at the start of your work placement. The Attendance Record must be completed after each shift.

This booklet must remain in your possession throughout your work placement: you must ensure all relevant sections are completed and signed by the supervisor and you.

The supervisor responsible for completing your evaluation must have witnessed each required criterion outlined before confirming and signing. On completion of your work placement, you must ensure that all relevant forms in Sections 1-4 have been completed before scanning and sending them to [email protected] for assessment.

Note: The trainer is responsible for completing Section 5. Please leave this area blank.

mailto:[email protected]



Section 1Work placement is an integral part of the CHC43115 Certificate IV in Disability and provides a pathway to work in various settings such as community centres, non-government organisations, after care support, and mental health support services.

This booklet enables the collection of specific workplace evidence and helps document your development of work skills during placement. It also assists the workplace supervisor and college assessor to evaluate your progress and develop strategies to assist you to successfully complete your placement.

Work placement requirementsTo achieve this qualification, you must undertake a minimum of 120 hours of work placement (excluding lunch breaks) in a suitable work placement venue with access to the resources, equipment and facilities specified below:

● A suitably qualified workplace supervisor

● Relevant policies, procedures, and workplace documentation to carry out tasks

● Policies and procedures related to working at the service, including WHS procedures

● Workplace information and resources for supporting persons’ needs

● Persons with whom to interact

The workplace supervisor (also referred to as a ‘third party’) is typically a person with substantial qualifications and experience in their discipline. Your supervisor has a key role in assisting you during your work placement.

Important information for learners: You should note that any offer of work placement by a host employer is made at the discretion of the employer. You are given 90 days after your date of enrolment to secure a confirmed work placement and to notify ACCSC via email at [email protected].

During work placement, you will have the opportunity to demonstrate competency by the following means:

● Direct observation and collection of evidence by a workplace supervisor

● Demonstration of skills in a simulated environment

● Completion of third-party reports by a workplace supervisor

● Maintenance of a reflective journal throughout your work placement.

The workplace supervisor must be satisfied that you have the necessary knowledge and skills to support competent industry practice. This booklet and its associated reports are vital pieces of evidence to support the assessor’s judgement of your competence.

Please note that some competencies may not have relevance at certain workplaces, while additional competencies may be required in others. Your supervisor and you are advised to reach mutual agreement about competency achievements in accordance with work placement objectives and specific workplace requirements. The competencies for this program are based on National Competency Standards (NCS) as defined in the relevant Training Package and are supported by industry.



Frequently asked questionsWhat is work placement?

Work placement is workplace education. It is an integral part of your program and must be undertaken for you to complete your qualification. The aim is for you to gain experience applying your theoretical knowledge in a practical setting. This enables the college to collect evidence that supports your ability to put theory into practice. It is also a valuable opportunity for you to gain contacts and establish networks within your preferred industry.

Work placement provides you with the opportunity to apply the skills you learn in online or distance mode in real-world environments. It is anticipated that you will develop further skills that are recognised by the industry while undertaking work placement.

When can I start work placement?

It is condition of your enrolment that you organise a suitable work placement venue with all necessary resources, equipment, and facilities in accordance with qualification requirements, within 90 days from the date you submit your enrolment application. The college recommends that you complete the theory components of a minimum of six (6) to eight (8) units of competency prior to commencing work placement. This is to ensure you have the foundation knowledge and skills to receive maximum benefit from your placement.

Will the host organisation be required to pay me for my work placement hours?

Your work placement can be paid or unpaid. If you commence paid employment, you may utilise the hours worked to gain competency if suitable.

Is the organisation expected to offer me employment once I finish work placement?

There is no obligation for the host organisation to offer you paid employment. However, your placement can be an excellent opportunity for you to build a relationship with a prospective employer. The college encourages you to look for opportunities while on placement; however, we do emphasise that the host organisation is under no obligation to offer you employment.

How many hours of work placement am I expected to complete?

To complete CHC43115 Certificate IV in Disability, you must undertake a minimum of 120 hours of work placement (not including lunch breaks) and successfully complete all tasks within this booklet.

You are responsible for reporting the hours you work in the Attendance Record in Section 2 and obtaining your supervisor’s signature for each entry. If these time records are incomplete, you may be required to complete additional hours or shifts to meet requirements, which could extend your course beyond its date for completion.

What kind of work will I be expected to do?

During your work placement, you are expected to undertake a wide range of tasks as outlined in each unit task requirements of section 3 in this document. These must be performed under the direction and supervision of your workplace supervisor. Since placement is conducted over a period of time, it is expected that you will have opportunities to practise and further develop your skills to meet the diverse needs of the organisation.


What documents do I need to complete prior to commencing work placement?

All parties (learner, host organisation and ACCSC) are required to complete and sign the Work Placement Agreement.

What if the host organisation wants to cancel the work placement before I start?

In this instance, it is your responsibility to organise an alternative host for your placement. Please contact your college trainer for assistance.

What happens if I’m sick and can’t attend work placement?

If you are unable to attend your work placement for any reason, you must:

1. Notify the host organisation before the scheduled commencement of your shift (if possible, 2-4 hours prior) to enable them to prepare for your absence

2. Obtain a medical certificate for any missed time exceeding one day, or as per organisational requirements

3. Produce a clearance from a doctor on your return (depending on the illness/ condition).

Please be advised that the host organisation is not automatically required to provide you with additional hours to make up missed time. This is sometimes beyond the host organisation’s control and you may need to complete your work placement at another host organisation or at a later date. The granting of such make up shifts is dependent on the approval of the host organisation and ACCSC has no say in this matter.

What if I have an accident or injury or am involved in an incident during placement?

If you are injured in the workplace, you MUST take the following steps:

1. Notify the supervisor on duty immediately

2. Report the incident to ACCSC at [email protected]

3. Complete and photocopy an incident report and forward the copy to the host organisation and to ACCSC at [email protected]

What is the resolution process for any conflicts or disputes during my placement?

Any conflict or dispute that may arise must be resolved in accordance with the host organisation’s policies and procedures. You must advise both your work placement supervisor and your college trainer of any dispute. The trainer is authorised to act as a mediator between the host organisation and you if the situation requires.

What happens if the host organisation wishes to cancel my placement?

We encourage you to speak to the host organisation directly for clarification and advice about the parts of your performance that need improvement. You must communicate any issues to the college to ensure these concerns are addressed and your work placement is successful.

Should a situation arise that needs immediate attention, contact ACCSC at [email protected] so we can conduct mediation with the organisation and you. In the case of serious misconduct or unsafe conduct, you may be required to leave the organisation immediately. You must notify ACCSC within 24 hours of leaving the organisation. Please note that this may impact your enrolment depending on the severity of the conduct.





Under what circumstances can the college terminate my work placement?

You are reminded that any criminal, unethical, unprofessional or unsafe conduct by you may warrant the termination of your work placement. You may also be removed from work placement if your mental or physical health may affect customers, safety or your work placement performance.

What are the rules in relation to clothing and appearance?

Please be guided by the host organisation’s individual requirements. However, as a rule, your dress standard should be smart, clean and business-like. It is important to project a positive and professional image. Closed in shoes must be worn at all times.

Uniform, hair, fingernails, jewellery, personal hygiene, additional required items

As specified by the workplace.

What are my responsibilities during work placement?

● Return your signed work placement agreement to ACCSC prior to starting placement

● Arrive at least 15 minutes prior to the agreed commencement time

● Take only the allotted time for tea and lunch breaks

● Store your mobile phone safely and in silent mode whilst attending placement

● Follow the host’s WHS guidelines to report any hazards you observe

● Always abide by the Code of Conduct of the host and ACCSC

● Seek out learning opportunities and ask for feedback from your supervisor

● Maintain host, person, staff, and peer confidentiality

● Be available to undertake shift work where required (except overnight shifts)

● Notify the appropriate persons if you are unable to attend your shift

● Complete all required tasks in this booklet

What are the responsibilities of the host organisation?

● Sign the Work Placement Agreement outlining host obligations

● Provide opportunities for you to demonstrate required competencies

● Provide you with an orientation to relevant areas of the host’s operations

● Observe your work and complete the supervisor observations in this booklet

● Ensure suitable staff are allocated to supervise your work

● Notify ACCSC of any actions by you that may jeopardise your placement

What are the responsibilities of ACCSC?

● Hold and maintain the necessary insurances to cover the learner

● Allocate a trainer responsible for overseeing the work placement who will:

Establish and maintain open communication with the organisation and you

Mediate issues between the organisation and you

Notify you of your obligations whilst attending placement

Provide you with all information you need to prepare for placement


Work placement objectivesSupervised work placement focuses on further developing the knowledge and skills you need to be an effective mental health worker. You will be required to maintain a reflective journal throughout your placement and submit this to ACCSC for assessment. In addition to providing evidence of your development of competencies, your journal assists you to make connections between your theoretical learning and practical placement experiences.

Whenever it is safe and appropriate to the work area, you may be asked to demonstrate your skills with appropriate supervision. The college acknowledges that you may not be able to perform certain tasks e.g. respond to a fire emergency, so these skills may be performed under simulated conditions.

Guide to collecting evidence in the workplaceYou may undertake several tasks to demonstrate your skills, including:

● Performing workplace tasks with supervisor observing

● Participating in discussions with supervisor and others after completing tasks

● Maintaining your reflective journal after undertaking direct practice

● Researching specific topics related to your practice

● Participating in team meetings

● Undertaking problem-based learning

If you are unable to demonstrate a task at work placement or cannot perform it to industry standard, it will be your responsibility to find another opportunity to demonstrate the skill. Please consult with your trainer in these situations.

Learner declarationSign the declaration below once you have read and understood the information provided in this booklet.

I, _(name)______________________________________________, have read and understood this booklet and agree to undertake my work placement within the outlined terms and conditions.

Learner Signature

Date


Section 2Work placement detailsLearner

Learner Name

Learner Signature

Address

Phone Number

Email Address

Emergency Contacts

Learner Emergency Contact Person 1

Phone Number

Email Address

Learner Emergency Contact Person 2

Phone Number

Email Address

Work placement Supervisor

Organisation Name

Supervisor Name

Position

Supervisor Signature

Address of organisation

Phone Number

Email Address

College

College Name Australian College of Community Services and Care (ACCSC)Qualification CHC43115 Certificate IV in DisabilityTrainer / Assessor NameTrainer / Assessor SignatureAddress PO Box 15367, City East QLD 4002Phone Number 1300 511 455Email Address [email protected]



Confidentiality agreementAll people in your host organisation (persons, staff and visitors) expect and are entitled to confidential, fair, and respectful treatment of information about them. You must be careful to never use any person’s name when talking to your family and friends, both at home and in public places.

It is of the utmost importance that every work placement learner observes strict confidence regarding personal information concerning customers, other learners and staff of the host organisation. Any discussion or disclosure of information concerning persons, other learners and staff is a serious betrayal of the host organisation’s trust and could lead to disciplinary action.

Learners on work placement are not permitted to disclose information gained in the course of their work placement unless specifically authorised to do so.

Agreement

I understand the basis upon which work placements are organised and I agree to abide by the requirements in respect of confidentiality.

Learner Name

Learner Signature

Date

Address

Phone Number

Your host organisation may require you to sign its own privacy and confidentiality agreement prior to your commencement of work placement. Failure to sign either document will result in cancellation of all work placement arrangements for you and may prevent or delay completion of your qualification.


Orientation checklist Dear Host

Thank you for accepting the learner for supervised work placement within your organisation. As part of our ongoing commitment to work health and safety, ACCSC encourages all hosts to provide a brief orientation informing the learner of their workplace requirements. Please assist the learner to complete the following checklist on the first day of their placement.

Please leave the original checklist in this booklet; you may retain a copy for your organisation’s records.

Please tick where applicable and add entries as required.

Checklist

Please add any extra items as required

Identified Date

Has the learner been given instructions on evacuation, emergency procedures and assembly or muster points?

☐ YES ☐ NO ☐ N/A

Has the learner been shown the location of the First Aid facilities and current First Aid Officers (if applicable)?


Has the learner been informed of reporting procedures for incidents, accidents, and/or hazards they may encounter?


Has the learner been given instructions for the use and maintenance of applicable personal protective equipment?


Has the learner been informed and understood that s/he is not permitted to use equipment unless instructed in its use?


Has the learner been advised of procedures for reporting faulty equipment, lock out or tag out procedures etc.?


Has the learner been made aware of the location and use of Safety Data Sheets (SDS)? ☐ YES ☐ NO ☐ N/A

Has the Work Placement Agreement been signed by the host organisation, college, and learner? ☐ YES ☐ NO ☐ N/A

Has the learner been assigned appropriate supervision throughout their placement? ☐ YES ☐ NO ☐ N/A

Is the learner aware of the college and host organisation’s emergency contact details? ☐ YES ☐ NO ☐ N/A

Has the learner been briefed about their obligation to ensure their own safety and that of others during the placement?



Is the learner aware of the procedures in the event they sustain an injury during the work placement? ☐ YES ☐ NO ☐ N/A

Is the learner aware of the procedure for lodging a WorkCover claim? ☐ YES ☐ NO ☐ N/A

Is the learner familiar with correct sign on and sign off procedures for their attendance at work placement? ☐ YES ☐ NO ☐ N/A

Is the learner aware of the organisation’s uniform and personal presentation requirements? ☐ YES ☐ NO ☐ N/A

Does the learner know the location of toilets, lunchrooms, storage area for personal belongings etc.?


Name of supervisor conducting orientation

Supervisor signature

Date

Learner name

Learner signature

Date


Learner work placement goals Instructions to learner

Awareness of the goals you are setting out to achieve can give you the opportunity to make sense of the theory and practical components of your course. Please refer to the Objectives for Work Placement as a guide to developing your goals. You are required to complete this section on the first day of work placement once you have gained an understanding of the organisation and the opportunities available to you during your work placement.

The following questions will help you to develop and state your work placement goals:

What are the main things you want to learn during this work placement?

How do you think this learning will be beneficial to you?

What are some things that you can do to help achieve your work placement goals?


Section 3Learner attendance recordTo ensure all work placement hours are logged, you should record them as soon as possible after completing each shift. The hours reported in this table should reflect your agreed work placement schedule and require both your signature and that of your supervisor.

An example is provided below.

PLEASE NOTE: This form will NOT be accepted if alterations are made to the original entries.

Date Shift no. Organisation Shift Start Break Time Shift End Total Hours

Supervisor’s Name

Supervisor’s Signature

Learner’s Signature

1

2

3

4

5

6

7

8

9

10


11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32


33

34

35

36

37

38

39

40

41

42

43

Total shifts


Task completion and evidence collection Instructions to the learner

In Part 1: You are to answer all questions relating to the tasks you performed during your placement shifts. You must include specific information about the situations, the work you performed, and the people involved etc. Please remember that you must not breach the confidentiality of persons or staff members. You may only use a person’s first name or initials. Once you have finished, please sign and date the Task Completion Record in the appropriate space.

NOTE: At the beginning of placement, you must have read both Part 1 (Learner) and Part 2 (Supervisor) questions and checklists to ensure you are aware of the specific tasks you will be marked against, and therefore MUST perform while on placement.

IMPORTANT: If you are submitting attachments with your evidence, please ensure these are on separate A4 pieces of paper and attached to the rear of this booklet. Number each document and reference the unit and page number of the task it relates to. Please do not use staples, sticky tape, or other mediums to attach documents in the middle of this booklet.

Instructions to the supervisor

In Part 2: Review the task requirements at the beginning of the student placement and check the relevant boxes to indicate whether the learner performed all the required tasks to workplace standards and expectations. Please include as much information as possible about the specific tasks the learner performed and provide feedback about their overall performance at the end of each unit of competency. Note that you must have directly observed all tasks performed by the learner. Once finished, sign and date the document in the appropriate space.

As part of completing this checklist, we also ask that you review the written responses provided by the learner in Part 1 to verify the information provided and check this off.

Instructions to the assessor

In Part 3: Provide a detailed explanation of how you validated the information provided by the learner and workplace supervisor. Once finished, sign and date the document in the appropriate space.

If you encounter any difficulties or challenges in completing these tasks, please do not hesitate to contact your trainer on 1300 511 455 or email us at [email protected].



CHCCCS015 Provide individualised support

To meet the practical requirements of this unit, the learner must show evidence that they have:

1. Participated in 3 client interactions/support plan implementation activities that will allow them to display their ability to:

● Determine support needs through consultation

● Provide confirmed support services

● Monitor the implemented support activities

● Complete all required reporting and documentation

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission – (Consent from organisation supervisor/manager and client must be obtained)

2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit

● This must be evidenced across the 3 client interactions, where the learner is to use individual plans as their basis for providing support to their clients

For each of these client interactions, the supervisor will need to complete the observation checklist, provide the date of observation and additional notes to support their indicated outcome (examples of relevant notes can be found in the ‘Instruction to assessor’ section of this document).

During their time on placement, the learner will need access to the following organisational documents and resources:

● Individual plan templates

● Equipment and suitable facilities

● Infection control policies and procedures

● Interactions with real people


Part 1: Learner Responses (CHCCCS015)

1. Before participating in a support plan consultation, you will need to clarify with your supervisor what your roles and responsibilities are when it comes to implementing individual support plans. Outline the details of what was discussed, and what your roles and responsibilities are.

Answer:

2. During the development and implementation of the support plan, what steps did you take to involve the client family and/or carer? Was this a successful involvement? Provide details or why or why not, and what you would do different next time.

Answer:

3. When reviewing your first implemented support plan, are there any areas of your own work that you would improve on in future consultations? Provide details of what and why.

Answer:

Learner Name Learner Signature Date


Part 2: Supervisor Observation (CHCCCS015)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:

For some of the tasks outlined below, we ask that you provide specific details of what you observed. This is only required for those tasks where additional space is provided. Please date and initial all tasks you observe.

Did the learner adequately:

Occasion 1 Occasion 2 Occasion 3Date: Initial Date: Initial Date: Initial

1. Use individualised plans to provide support for three different clients? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Confirm plan details with the client, and family and/or carers where required? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat was a plan detail that the learner confirmed with the client’s family or carers?

3. Respect the difference of each involved person to maintain dignity and privacy standards?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

4. Take steps to ensure the client is always aware of their rights and the complaints procedure?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

5. Pinpoint actions or activities that supported the plan and promoted the rights of the client to make informed decision-making, while encouraging independence?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoGive an example of an activity the learner identified that encouraged the client’s independence


6. Use the client’s plan and preferences to prepare activities that support self-determination?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

7. Always provide support that considered the clients plan, preferences, and strengths? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

8. Initiate conversations with the client to confirm that support services are meeting their needs?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

9. Identify unmet needs, and if changes and reviews are required through discussion with client and supervisor, and implement them?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat unmet needs did the learner identify? What was the outcome?

For each of the below requirements, indicate whether the learner consistently displayed knowledge and ability to perform across all client plan development and implementations: (if ‘No’ for any of the 3 above clients, leave comments to indicate which client/s and why this was not achieved) – Initial in the final column for each

10. Interact and communicate in a way that developed and maintained trust? ☐ Yes

☐ No

11. Assemble equipment when/if required, as per client plan and needs? ☐ Yes

☐ No

12. Maintain dignity of risk and duty of care requirements? ☐ Yes

☐ No

13. Assist in creating an environment that is:

● Safe

● Healthy

● Clean

● Comfortable

☐ Yes

☐ No


14. Ask for assistance as and when required, in cases where they are not able to provide the appropriate support?

☐ Yes

☐ NoGive an example of the support the learner requested and the outcome

15. Maintain the required standard of support across all client interactions, and monitor this on a regular basis?

☐ Yes

☐ No

16. Following organisational policies and procedures to maintain confidentiality and privacy standards?

☐ Yes

☐ No

17. Follow organisational reporting requirements (formal and informal), including reporting observations to supervisor as required?

☐ Yes

☐ No

18. Identify and respond to situations of risk, within the scope of their own role when/if they occurred?

☐ Yes

☐ NoProvide details of a risk that was identified and responded to by the learner, and the outcome

19. Complete, store and maintain documentation according to organisational policy and procedure?

☐ Yes

☐ No


Supervisor: Please provide any additional feedback or areas of improvement for the learner (optional).

Supervisor Name Supervisor Signature

Date

Part 3: Assessor Verification (CHCCCS015)

Comments from Trainer/Assessor to confirm the workplace evidence collected:

Trainer/Assessor Name

Trainer/Assessor Signature

Date


CHCDIV001 Working with diverse people


1. Recognised and respected the needs of people from diverse social and cultural backgrounds in 3 different situations that will allow them to display their ability to:

● Reflect on own perspectives

● Appreciate diversity and inclusiveness, and their benefits

● Communicate with people from diverse backgrounds and situations

● Promote understanding across diverse groups

This can be evidenced by the learner completing the provided questions based on their interactions.


● This must be evidenced across the 3 situations



● Interactions with real people or simulated environment that reflects workplace conditions

● Suitable facilities, equipment, and resources


Part 1: Learner Responses (CHCDIV001)

1. Describe how your personal social and cultural perspectives and biases influenced your ability to work inclusively and understand diverse others. How did your perspectives and biases change over time? What do you think caused this?

Answer:

2. Describe what process you used to improve your social awareness and how this improvement positively impacted your practice.

Answer:



Part 2: Supervisor Observation (CHCDIV001)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:




1. Employ work practices to make environments safe for all and to value, respect, and promote diversity?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Develop professional relationships founded in an appreciation for inclusiveness and diversity?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Employed appropriate non-verbal and verbal communication skills to establish, develop, and maintain diverse relationships of mutual trust, confidence, and respect?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat non-verbal and verbal communication techniques did the learner employ?

4. Employ effective strategies to communicate when a language barrier is present?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

5. Recognise when they require assistance in overcoming language barriers and seeking this from interpreters or other relevant personnel?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

6. Recognise and respond to misunderstandings or difficulties arising from social and/or cultural diversity?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

7. Sensitively resolve differences and difficulties between diverse people and seek assistance from relevant personnel as necessary?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No



Supervisor Name Supervisor Signature

Date

Part 3: Assessor Verification (CHCDIV001)




Date


CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety


1. Promoted Aboriginal and/or Torres Strait Islander cultural safety in 1 workplace that will allow them to display their ability to:

● Identify cultural safety issues in the workplace

● Model cultural safety in own work

● Develop strategies for improved cultural safety

● Evaluate cultural safety strategies


2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit as evidenced through the workplace, including

● Where the learner researched Aboriginal and Torres Strait Islander culture, history, and the impact of European settlement, loss of land and culture, and the importance of law and kinship

● Where the learner evaluated ways to improve communication with Aboriginal and Torres Strait Islander peoples who may be clients or colleagues




● Suitable facilities, equipment, and resources


Part 1: Learner Responses (CHCDIV002)

1. Explain three (3) ways the service delivery could be potentially impacted for Aboriginal and/or Torres Strait Islander clients and identify whether your service adequately negates these.

Answer:

2. Describe at least two (2) critical issues you identified that affect relationships and/or communication with First Nations people. Include how you identified these issues.

Answer:

3. How did you identify ways to make the support more culturally safe after you consulted with an Aboriginal or Torres Strait Islander person?

Answer:


4. Explain two (2) ways your practice changed after you reflected on your cultural bias and other people’s cultural practices.

Answer:

5. When supporting clients from an Aboriginal or Torres Strait Islander culture, how did you work to develop long-lasting, collaborative relationships with them, their communities, and other staff? How did you ensure you communicated and worked respectfully and accurately?

Answer:

6. Give two (2) examples of how your research about Aboriginal and Torres Strait Islander history (particularly the impact of European settlement) and culture influenced how you improved your communication skills with Aboriginal and/or Torres Strait Islander clients, colleagues, and interpreters.

Answer:



Part 2: Supervisor Observation (CHCDIV002)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:


Did the learner adequately:Occasion 1

Date: Initial

1. Evaluate the level of cultural safety in their work practice and workplace?☐ Yes

☐ No

2. Consult Aboriginal and/or Torres Strait Islander cultural brokers in the form of interpreters and colleagues as necessary?

☐ Yes

☐ No

3. Identify and access resources in promoting partnerships, as per organisational policies and procedures?☐ Yes

☐ NoWhat resources did the learner identify and access?

4. Design, implement, and document support programs and services that were culturally focused and allowed for community control and autonomy?

☐ Yes

☐ No

5. Establish measurable outcomes for cultural safety strategies and evaluate programs and services against these outcomes, involving relevant First Nations people in this evaluation?

☐ Yes

☐ No

6. Adapt strategies according to evaluation outcomes, involving relevant First Nations people in this revision?☐ Yes

☐ NoWhat strategies did the learner adapt?



Supervisor Name Supervisor Signature Date

Part 3: Assessor Verification (CHCDIV002)




Date


HLTAAP001 Recognise healthy body systems


1. Worked in 3 situations that will allow them to display their ability to:

● Work with information about the human body

● Recognise and promote ways to support healthy functioning of the body



● This must be evidenced across the 3 situations where the learner works effectively with information about the human body and its healthy functioning



● Client health information

● Equipment, resources, and suitable facilities



Part 1: Supervisor Observation (HLTAAP001)

For some of the tasks outlined below we ask that you provide specific details of what you observed during the client interactions. This is only required for those which have a blank space underneath. Please date and initial all observations.



1. Use and interpret health terminology and information that describes the normal structure, function, location, and interrelationships of and between the major body systems?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Evaluate the factors contributing to the maintenance of their clients’ healthy bodies?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Use and share information about healthy body functioning?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

4. Use and interpret information correctly that relates to the interrelationships between major components of each body system and other structures?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

5. Evaluate how relationships between body systems affect and support the client’s healthy functioning?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No




Part 2: Assessor Verification (HLTAAP001)




Date


HLTWHS002 Follow safe work practices for direct client care


1. Demonstrated tasks at least once in line with state/territory WHS regulations, codes of practice, and procedures that will allow them to display their ability to:

● Follow safe work practices for direct client care

● Follow safe work practices for manual handling

● Follow safe work practices for infection control

● Contribute to safe work practices in the workplace

● Reflect on own safe work practices


2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit:

● Contributed to a workplace WHS meeting or inspection

● Conducted a workplace risk assessment and recorded the results

● Followed workplace procedures for at least one simulated emergency situation

● Consistently applied workplace safety procedures in the day-to-day work activities required by the job role, including:

Infection control Hazardous manual tasks Use of personal protective equipment (PPE) Reporting incidents


During their time on placement, the learner will need access to the following:

● Appropriate workplace conditions or simulated environment

● WHS policies and procedures

● Appropriate PPE


Part 1: Learner Responses (HLTWHS002)

1. Describe how you conducted a workplace risk assessment. In your answer include any potential risks or hazards identified and where they rate on the risk matrix, what strategies you recommended for controlling the risk/s, and how you recorded the results.

Answer:

2. Give an example of a time you responded to an emergency situation, simulated or real. What was the emergency? What procedures were you required to follow? Did you use any personal protective equipment?

Answer:



Part 2: Supervisor Observation (HLTWHS002)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:



Occasion 1

Date Initial

1. Follow workplace policies and procedures, including identifying hazards and reporting and documenting them appropriately?

☐ Yes

☐ No

2. Identify, report, and record client-related risk factors or behaviours of concern?☐ Yes

☐ No

3. Identify and report incidents, injuries, and manual handling hazards?☐ Yes

☐ No

4. Raise WHS issues with supervisor?☐ Yes

☐ NoDescribe the issues raised.

5. Participate and contribute to workplace WHS safety meetings, inspections, and consultative activities?

☐ Yes

☐ No


6. Help develop and implement safe workplace policies and procedures?☐ Yes

☐ NoWhat policies and procedures did the learner help develop and implement?

7. Recognise strategies to maintain currency of safe work practices for workplace systems, equipment, and processes in their own role?

☐ Yes

☐ No

8. Conduct a workplace risk assessment and document results?☐ Yes

☐ NoDescribe the risk assessment results and how the learner documented these.

9. Apply workplace safety procedures for the following:

● Infection control

● Hazardous manual tasks

● Use of personal protective equipment

● Reporting incidents

☐ Yes

☐ No

10. Follow correct procedures for a simulated emergency situation?☐ Yes

☐ NoComment on the emergency situation and procedures followed.

11. Participate in a workplace debriefing and address specific needs?☐ Yes

☐ No


12. Follow manual handling procedures and work instructions to minimise risks?☐ Yes

☐ No

13. Apply control measures to minimise risks?☐ Yes

☐ NoWhat control measures did the learner apply?



Part 3: Assessor Verification (HLTWHS002)




Date


CHCDIS002 Follow established person-centred behaviour supports


1. Participated in 3 client interactions where they display their ability to provide support to people displaying behaviours of concern by:

● Applying a person-centred approach to minimising these behaviours

● Reviewing the context of these behaviours (frequency, triggers, well-being etc.)

● Providing positive support to the clients, based on behaviour support plans

● Completing all required reporting and documentation

2. Responded to at least 1 critical incident, relating to the adverse behaviours of one of the above-mentioned 3 clients. This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager must be obtained)


● This must be evidenced across the 3 client interactions, where at least 1 client will give the learner the opportunity to respond to a critical incident as a result of the adverse behaviour.

● If the learner does not organically encounter a critical incident during any of their client interactions, one may be staged by the assessor to ensure they are given the opportunity to display their ability.



● Individual behaviour support plan templates

● Scenarios that present people with behaviours of concern

● Organisational policies and procedures



Part 1: Learner Responses (CHCDIS002)

1. Describe how you supported a client in line with your organisation’s policies and procedures and their individualised behaviour support plan while considering their strengths, needs, capabilities, and preferences.

Answer:

2. Give an example of a time you realised a client was not responsive to your engagement. What signs did they show that made you realise they were not responsive, and what assistance did you seek?

Answer:

3. When you were reviewing a client’s behaviours of concern, was what happened before, during, and after the behaviour understood and summarised in their individualised behaviour support plan? How did you recognise these behaviours and what did you do to de-escalate the situation?

Answer:


4. In the context of your client’s behaviours of concern, what did you learn when you considered the type of behaviour, the client’s emotional state, their health situation, their medication, and the environment? What did you change to minimise the risks of your client being triggered or upset?

Answer:

5. How did you ensure you recorded all your findings correctly and objectively when you consulted with your supervisor?

Answer:

6. When you were addressing behaviours of concern, how did you differentiate between appropriate and inappropriate interventions? Give three (3) examples of both.

Answer:


7. Give three (3) examples of how you followed organisational procedures and behavioural support strategies to ensure a safe environment for everyone.

Answer:

8. Give three (3) examples of times you provided constructive support to clients with behaviours of concern. How did you make sure your support strategies were in line with their support plan and your organisation’s procedures?

Answer:


9. Give an example of a time you responded to a critical incident in the way your organisation’s procedures and the client’s behaviour support plan requires. What did you do correctly?

Answer:

10. How did you watch your support strategies and report differences in client behaviour to your supervisor? Explain how you followed your organisations referral requirements?

Answer:


11. Describe your organisation’s process of reporting and documenting. How did you ensure you followed these procedures?

Answer:



Part 2: Supervisor Observation (CHCDIS002)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:



Occasion 1 Occasion 2 Occasion 3

Date: Initial Date: Initial Date: Initial

1. Review support plan for the client and recognise any previously outlined behaviours of concern?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Assist the client to maintain their daily activities, according to the behaviour support plan?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Consider the following when engaging on daily living routines and activities? The client’s:

● Strengths

● Needs

● Capabilities

● Preferences

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

Describe how the learner considered the above

4. Provide a safe environment for the client that would ensure a positive and adaptive outcome?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

5. Interpret and facilitate/implement support strategies? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No


6. Identify when/if problems with engagement and motivation presented, and seek appropriate additional support?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what additional support was sought

7. Conduct all interventions according to the client’s plan? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

8. Identify the difference between appropriate and inappropriate intervention when addressing the behaviour?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

9. Maintain the safety of self, client, and others?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

10. Use relevant and clear terminology to record observations in consultation with supervisor?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

11. Monitor the effectiveness of their implemented strategies in consultation with supervisor?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what strategies were discussed

12. Identify and document any noticed changes in the client’s behaviour and inform supervisor?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what was discussed and documented


For each of the below requirements, indicate whether the learner consistently displayed knowledge and ability to perform across all client interactions: (if ‘No’ for any of the 3 above clients, leave comments to indicate which client/s and why this was not achieved) – Initial in the final column for each

13. Ensure consideration was giving to what may have happened to the client before, during and after displaying behaviours of concern?

☐ Yes

☐ No

14. Consider the following in the context of the behaviour: ● Type

● Frequency

● Triggers

● Environmental factors

☐ Yes

☐ No

Comment on how the learner considered the factors

15. In the context of the behaviour, considers the clients: ● Emotional well-being

● Health

● Medication

☐ Yes

☐ No

Comment on how the learner considered the factors

16. Initiate all referrals (where required) in consultation with supervisor? ☐ Yes

☐ NoComment on the consultation process


17. Follow organisational policies and procedures during each stage of consultations and interactions?

☐ Yes

☐ No

18. Complete, store and maintain documentation according to organisational policy and procedure?

☐ Yes

☐ No



Part 3: Assessor Verification (CHCDIS002)




Date


CHCDIS005 Develop and provide person-centred service responses


1. Participated in 3 client interactions (2 simulated and 1 actual) where they display their ability to provide person-centred service responses to people with disability by:

● Developing and implementing person-centred responses, in consultation with clients, and their family or other relevant support people

● Continuously reviewing and monitoring their responses, and adapting where needed

● Providing all services within the quality framework, and according to legislation and organisational requirements This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager must be obtained)


● This must be evidenced across the 3 client interactions, where 2 must be a simulated activity conducted before the final interactions is performed with a real client



● Individual behaviour support plan templates

● Scenarios that present people with disability requiring support services





1. Describe how you collaborated with three (3) different people with a disability, and/or their families, and/or their carers to create and apply three (3) different person-centred service responses. How did you ensure the responses met the rights, needs, preferences, and aspirations of these people and any resources they needed were made available?

Answer:

2. What did you do to ensure support information and other documents were correctly recorded, maintained, and applied? What organisational policies and procedures did you follow to accomplish this?

Answer:


3. How did you respectfully exchange information with the families, carers, and other guardians of a person with disability? How did you converse appropriately about the needs of the person?

Answer:

4. Give an example of when you sought services from another worker or agency. Why did you seek other services and why were they needed?

Answer:


5. Give three (3) examples of times you reviewed individual service responses while collaborating with a person, their family, and/or carer and made important changes to improve service delivery. How did you ensure the changes were inside legislative and procedural requirements, met the needs of the people needing support, confronted difficulties, and kept to high standards? (two answers in a simulated environment and one in the workplace)

Answer:

6. What did you do to improve the areas of response that were not helping the needs and wants of a person with disabilities? What did you do to make sure any changes to service delivery were within the financial and procedural frameworks of your organisation?

Answer:


7. What modifications did you make to certain parts of service delivery to meet changing needs and requirements? How did the modifications help the person with disabilities?

Answer:

8. Give an example of a time you identified an opportunity for a person with disability to get some training to meet their altering needs.

Answer:


9. How did you ensure you followed all procedures for the delivery of services in accordance with your organisation’s quality requirements?

Answer:

10. Give an example of a time you came across a barrier that impacted service delivery. Who did you consult with to fix this issue and what did you do?

Answer:

11. How regularly did you review your procedures for service delivery to accommodate changes in legislature, best practice, and the needs, preferences, and aspirations of people with disabilities? What procedures did your organisation have in place regarding reviewing?

Answer:


12. Did you do the activities specified in the performance criteria over a period of at least 120 hours of practical work? How did the 120 hours help you to improve over time?

Answer:




☐ Yes

☐ No

Date: Signature:

For some of the tasks outlined below we ask that you provide specific details of what you observed during the client interactions. This is only required for those which have a blank space underneath and should relate to the ‘actual’ interaction, not the simulations. Please date and initial all observations.


Occasion 1 (Simulation) Occasion 2 (Simulation) Occasion 3 (Actual)


1. Ensure collaboration with the client, their family and/or carer and/or other relevant people when determining appropriate responses?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoProvide details on the learner’s collaboration

2. Ensure responses consider and meet the clients:

● Rights

● Needs

● Preferences

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Respectfully exchange information with the families, carers, and/or other guardians of the client?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

4. Ensure appropriate resources are available, or seek from appropriate workers or agencies if required?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoProvide details on who the learner contacted for resources needed


5. Ensure all details of the support plan are recorded and maintained in a way that will allow for future access and review?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

6. Review own responses and their ability to meet the client’s rights, needs and preferences in consultation with the client and relevant others?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

Provide details on who the learner consulted with

7. Take initiative to improve areas that have not met the client’s needs ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what areas the learner improved

8. Meet the changing needs by modifying areas of service ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

9. Identify and present any potential training opportunities for the client that may help meet their needs

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on the opportunities presented to the client


10. Store and maintain all documentation relating to clients in a way that meets organisational policy and procedure?

☐ Yes

☐ No


11. Always ensure changes to services delivery and responses are in line with organisational budget, legislation, and policy?

☐ Yes

☐ NoComment on how the learner ensured these

12. Follow organisational quality standards and procedures for all service delivery?

☐ Yes

☐ No

13. Identify any barriers that may impact on their ability to deliver to a high-quality standard?

☐ Yes

☐ NoProvide details on barriers identified by the learner

14. Regularly review their own work to ensure they capture and address the changing client needs?

☐ Yes

☐ No

15. Regularly review own service delivery to ensure it reflects best practice and any legislative changes?

☐ Yes

☐ No








Date


CHCDIS007 Facilitate the empowerment of people with disability


1. Facilitated access to a wide variety of choices that will assist 2 people with disability, allowing them to display their ability to:

● Demonstrate commitment to empowerment for people with disability

● Foster human rights

● Facilitate choice and self-determination


2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit.



● Individualised plans

● Equipment outlined in the plan




1. Give an example of a time you noticed differences in the legal, social, and political frameworks that are relevant to supporting someone with a disability. What changes were there, and how did you deal with them?

Answer:

2. How do societal beliefs, understandings, stigmas, and norms affect the lives of people with disabilities?

Answer:

3. Consider your own biases and attitudes about disability. How could those beliefs have impacted the empowerment of those you were supporting? How did you change your approaches?

Answer:


4. Explain how you supported a person with a disability to know and understand their rights. How did you ensure you delivered services that upheld the needs and rights of the person in a person-centred way?

Answer:

5. How did you ensure the cultural needs of a person were respected and incorporated into their support?

Answer:

6. How would you/did you locate potential breaches of human rights, situations of potential abuse, and neglect? What did/would you look out for? How would/did you report in accordance with your organisation’s procedures?

Answer:


7. Describe how you allowed for action and collaboration with the person and their family and/care givers on issues and acknowledged the person as their own expert using a person-centred approach?

Answer:

8. Give two (2) examples of situations when you helped people with disabilities achieve their goals using verbal and non-verbal communication. How did you ensure communication was respectful and positive?

Answer:

9. Describe how you empowered people with disabilities to make their own decisions and choices about their support. What strategies did you use?

Answer:


10. Give an example of how you helped ensure a person was happy with the choices being made on their behalf. What strategies did you use? How did you ensure they could access advocate services and complain if they were not happy?

Answer:




☐ Yes

☐ No

Date: Signature:



Occasion 1Date: Initial

1. Notice differences in the legal, social, and political frameworks and deal with them appropriately? ☐ Yes

☐ No

2. Explain how people with disabilities are affected by society? ☐ Yes

☐ No

3. Identify their biases and attitudes, understand how their approaches could impact people, and seek to change them?

☐ Yes

☐ No

4. Tell the person they were supporting their own rights while delivering services that upheld these rights? ☐ Yes

☐ No

5. Respect and include the cultural needs of a person into their support practices? ☐ Yes

☐ No

6. Explain how they would/did find breaches of human rights or situations of possible neglect or abuse? Did the learner explain how they would/did report while being in line with organisational policies?

☐ Yes

☐ NoProvide details on what breaches were found, and how they were reported

7. Allow for action and collaboration and acknowledge the person as their own expert? ☐ Yes

☐ No


8. Give two (2) examples of how they helped people achieve their goals using both verbal and non-verbal communication in a respectful manner?

☐ Yes

☐ NoComment on the verbal and non-verbal communication used

9. Empower people to make their own choices about their support? ☐ Yes

☐ No

10. Ensure people were happy with choices being made on their behalf? Did the learner ensure people could complain and access advocate services if they were not happy?

☐ Yes

☐ No







Date


CHCDIS008 Facilitate community participation and social inclusion


1. Assisted 3 people with disabilities to develop and implement community engagement plans within their individualised plan that will allow them to display their ability to:

● Support people to identify and engage in social networks within the broader community

● Assist people to develop and implement a community support plan as part of the individualised plan

● Develop strategies to minimise isolation for people with disabilities

● Determine risks associated with supporting community participation and inclusion



● This must be evidenced across the 3 interactions, where the learner is to use individual plans as their basis for providing support to their clients.





● Risk assessment tools



1. Describe how you collaborated with at least one (1) client with a disability to determine the suitability of social networks in their community.

a) What methods did you employ to assess your client’s strengths, interests, abilities, needs, and cultural differences? How did these factors affect the suitability of social networks and community services?

Answer:

b) How did you determine which community services could best support your client in accessing local opportunities? What methods did you employ during this process, who did you involve, and which services did you contact?

Answer:


c) What information did you provide to your client and their support network about the social opportunities and community services available? How was this relevant to your client’s individual strengths, abilities, interests, and needs?

Answer:

d) Which social networks and community opportunities did your client choose to access? How did you support their needs in this? Why were these activities optimal for reducing your client’s isolation? How did your client’s strengths, abilities, and interests factor into this?

Answer:


2. Describe how you contributed to the community support plans of different clients with disabilities.

a) How did you assist your colleagues or other support workers in creating and executing at least one (1) of their client’s individual support plan? Answer:

b) How did you collaborate with at least two (2) clients with disabilities to create and execute an individual support plan with a community participation aspect? What methods did you employ? Did you and your clients experience any difficulties during this process? How did you address these?

First client

Answer:

Second client

Answer:


c) What physical, social, and cognitive barriers did your client face that prevented them from accessing and engaging with their community? How did you ascertain these? What strategies did you suggest for your client to employ in overcoming these barriers?

Answer:

d) What resources (e.g. financial, transport, equipment) did your client need to access and engage with social networks and community opportunities? How did you facilitate them acquiring these resources?

Answer:


3. Describe how you collaborated with at least one (1) client with a disability to increase their social inclusion and improve their ability to communicate with others.

a) How did you ascertain which communication aids and methods would benefit your client? What methods did you employ to access this equipment on behalf of your client? Which communication resources did your client already have access to?

Answer:

b) How did you adapt your client’s support equipment and strategies to improve their access to their community and to address their individual needs? Who did you consult and involve in this process?

Answer:


c) What methods did you employ to review the effectiveness of implemented strategies and equipment? How did these complement your client’s community participation goals and milestones?

Answer:

d) At one point did you consult your colleagues, your supervisor, and other professionals for assistance in supporting your client’s social inclusion? Who did you approach and why?

Answer:


4. Discuss how you evaluated the risks of at least one (1) of your clients with a disability participating in their community and engaging with social networks.

a) What methods did you employ to carry out a location and/or activity risk assessment that was adapted to your client’s individual situation?Answer:

b) Which aspects of risk did you review with your client and their support network? How did this relate to your risk assessment?

Answer:


c) How did you collaborate with your client and their support network to select and adapt risk management strategies? Which strategies eliminated risks, and which strategies minimised risks?

Answer:




☐ Yes

☐ No

Date: Signature:



Occasion 1 Occasion 2

Date: Initial Date: Initial

1. Collaborate with at least one (1) client with a disability to determine the suitability of social networks in their community by:

a) Employing appropriate methods in assessing their client’s strengths, interests, abilities, needs, and cultural differences and adjusting for how these factors affect the suitability of social networks and community services.

☐ Yes

☐ No

b) Determining which community services would best support their client in accessing local opportunities and by employing appropriate methods during this process, involving relevant parties, and contacting suitable services.

☐ Yes

☐ No

Comment on the learner’s ability to choose the best service for the client and what methods and people they involved.

c) Providing appropriate information to their client and support network about the social opportunities and community services available, ensuring that all information is relevant to their client’s individual strengths, abilities, interests, and needs.

☐ Yes

☐ No

d) Supporting their client’s needs when accessing social networks and community opportunities that are optimal for reducing their client’s isolation, and by factoring in their client’s strengths, abilities, and interests.

☐ Yes

☐ No


2. Contribute to the community support plans of different clients with disabilities by:

a) Assisting their colleagues or other support workings in creating and executing at least one (1) of their client’s individual support plan.

☐ Yes

☐ NoDescribe how the learner assisted colleagues with a client’s individual support plan

b) Collaborating with at least two (2) clients with disabilities to create and execute an individual support plan with a community participation aspect, by employing appropriate methods, and by addressing difficulties as they arise.

☐ Yes

☐ No

☐ Yes

☐ No

c) Ascertaining which physical, social, and cognitive barriers that prevent their client from accessing and engaging with their community and by suggesting various strategies for their client to employ in overcoming these barriers.

☐ Yes

☐ No

Comment on what strategies used by the learner

d) Facilitating their client accessing required resources for them to access and engage with social networks and community opportunities.

☐ Yes

☐ No

3. Collaborate with at least one (1) client with a disability to increase their social inclusion and improve their ability to communicate with others by:

a) Ascertaining which communication aids and benefits would benefit their client, employing appropriate methods to access this equipment on their client’s behalf, and assessing which communication resources their client already has access to.

☐ Yes

☐ No

b) Adapting their client’s support equipment and strategies to improve their access to their community and address their individual needs and by consulting and involving their client, appropriate personnel, and relevant others in this process.

☐ Yes

☐ No

Comment on how the learner adapted support equipment for the client’s needs through consultation


c) Employing appropriate methods to review the effectiveness of implemented strategies and equipment and ensuring that these complement their client’s community participation goals and milestones.

☐ Yes

☐ No

d) Consulting their colleagues, you, and other professionals for assistance in supporting their client’s social inclusion when the learner was outside of their scope of practice and training.

☐ Yes

☐ No

4. Evaluate the risks of at least one (1) of their clients with a disability participating in their community and engaging with social networks by:

a) Employing appropriate methods to carry out a location and/or activity risk assessment that is adapted to their client’s individual situation.

☐ Yes

☐ NoDescribe how the learner carried out a risk assessment suitable to a location/activity

b) Reviewing aspects of risk with client and support network that are relevant to the learner’s risk assessment.

☐ Yes

☐ No

c) Collaborating with their client and support network to select and adapt risk management strategies to eliminate or minimise risks.

☐ Yes

☐ No








Date


CHCDIS009 Facilitate ongoing skills development using a person-centred approach


1. Participated in 3 client interaction activities with people who have disability, that will allow them to display their ability to:

● Identify individual skill development needs

● Plan person-centred, ongoing skill development

● Implement person-centred, ongoing skills development strategies

● Evaluate skills development and review plan

● Identify and implement incidental learning opportunities to enhance skills development

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager must be obtained)

2. Display the ability to meet the requirements outlined in the Supervisor Observation section of this unit by:

● Providing support

● Using a person-centred approach throughout your interactions with the client

● Developing, implementing, and monitoring the skills development of the clients

● Providing ongoing support to the clients



● Individualised plans

● Equipment outlined in the individualised plan

● Recognised assessment and planning tools



1. Describe how you worked with the person to find their skill development needs. In your answer, include how you used your organisations policies or guidelines to document these needs.

Answer:

2. How did you determine if the client needed to be referred to other staff members or to a specialist?

Answer:


3. Give an example of a suitable communication technique you used to engage the client to identify their learning goals.

Answer:

4. What formal activities did you use to help the client continuously develop their skills? What resources did you draw on to establish these activities, e.g. other staff members?

Answer:


5. How did you record the person’s ongoing skills development and outcomes in their individualised plan?

Answer:

6. What strategies did you use to assist the person in implementing their skills development? How did you do this respectfully and encouragingly?

Answer:


7. Describe how you supported other staff members or the client’s family in adopting a person-centred approach. In your answer, refer to the skills the person wished to develop in their individualised plan.

Answer:

8. Give examples of and describe any equipment and resources you used to assist your client with learning a new skill. Answer:


9. Discuss how you monitored the person’s skill development and provided them with feedback on how to achieve their objectives and goals. How did you provide feedback and advice that was constructive, positive, and in an appropriate format?

Answer:

10. Explain how you used the client’s personal information to analyse the skills development’s effectiveness, e.g. withdrew support. How did you revise the individualised plan to accommodate the person’s evolving needs?

Answer:




☐ Yes

☐ No

Date: Signature:





1. Use a person-centred approach to identify each client’s skill development needs?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Document development needs according to your organisation’s guidelines?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoName the documents the learner followed, and what needs where recorded:

3. Collaborate with the person or their family or carer to identify any opportunities to develop skills in the individualised plan?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWho did the learner collaborate with, and what was the outcome?

4. Refer the client to other staff or a specialist?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No


5. Use an appropriate communication technique to engage the client and find their learning goals?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

What communication techniques did the learner use?

6. Recognise various learning strategies to help the person achieve their goals?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoOutline the different learning strategies implemented by the learner:

7. Use formal activities to help the client’s ongoing skills development?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

8. Document the person’s ongoing skills development and outcomes in their individualised plan?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

9. Implement strategies to empower the person’s ongoing skills development respectfully and encouragingly?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what strategies were used:

10. Inform and support colleagues and the client’s family or carer to use a person-centred approach in developing skills?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

11. Access and use any equipment and resources to facilitate the learning process?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoList the equipment and resources used by the learner:


12. Identify opportunities for ongoing skill development?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoComment on what opportunities were identified.

13. Monitor the person’s development and provide constructive, positive, and appropriate feedback and advice?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoOutline the feedback that the learner provided. Include details of whether the feedback was appropriate and constructive or not.

14. Identify situations that had potential to result in informal learning opportunities and promote learning?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

15. Evaluate effectiveness of the skills development by withdrawing support and meeting the client’s changing needs?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoProvide details of the learners self-evaluation and how they met the clients changing needs:








Date


CHCADV001 Facilitate the interests and rights of clients


1. Participated in 3 client interaction activities that will allow them to display their ability to:

● Realise and facilitate the needs, rights, and interests of clients

● Advocate on behalf of the clients

● Provide ongoing support to clients, including those who may complain

● Review own and client progress

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager must be obtained)

2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit by:

● Working with 1 client to identify their needs, interests, and rights

● Advocating on behalf of 1 client to achieve required outcomes

● Supporting 1 client through a complaint (organisational or legal)




● Policies and procedures


● Complaints/reporting templates


Part 1: Learner Responses (CHCADV001)

1. How did you discuss the rights and responsibilities of all parties with your client/s and identify when rights were infringed or not being met?

Answer:

2. What barriers and resources did you come across when advocating in accordance with client preferences?

Answer:

3. Explain how you recognised and contacted the correct individuals and organisations to represent the interests of the client. How did you represent the client to optimise their outcomes?

Answer:


4. Describe a time you recognised a situation of risk while supporting a client. What procedures did you follow and how did you refer properly?

Answer:

5. Explain how you discussed progress and outcomes of complaints with your client/s. Give an example of a time you collaborated with your client/s on further action. Why was further action needed?

Answer:



Part 2: Supervisor Observation (CHCADV001)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:





1. Provide their client/s with appropriate and adequate information on their rights and responsibilities and on the options available to meet their rights and needs? Did the learner assist their client/s to identify their favoured option?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

2. Assess their client/s and their ability to advocate for themselves? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Begin, negotiate, and apply strategies in collaboration with the client/s that addressed client needs and rights?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

4. Keep information confidential unless authorised to release it? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

5. Discuss the interests, rights, and needs of clients with supervisors, other workers, and the service appropriately?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

6. Conduct themselves at all times in harmony with legal, organisational, and duty of care requirements?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

7. Discuss legal and organisation complaints ensuring the client/s understood their rights and responsibilities?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

8. Follow up client complaints and link to other services in accordance with client decisions? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No


9. Use feedback to pinpoint the improvement needed in their own work? ☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

Each task in this section must be performed at least once.

Did the learner:

10. Support and collaborate with at least one (1) client to recognise their own rights, choices, needs, responsibilities, and interests?

☐ Yes

☐ NoExpand on how the learner collaborated with the client:

11. Advocate on behalf of at least one (1) client to achieve a particular result? ☐ Yes

☐ NoProvide details of how the learner advocated to reach this outcome:

12. Support at least one (1) client through a legal or an organisational complaints process? ☐ Yes

☐ NoProvide details of how the learner supported the client:




Part 3: Assessor Verification (CHCADV001)




Date


CHCDIS010 Provide person-centred services to people with disability with complex needs.


1. Collaborated with at least three (3) clients in support plan development, implementation, and evaluation activities that will allow the learner to display their ability to:

● Evaluate and prioritise a client’s complex needs

● Develop individualised plans that maximise client quality of life

● Coordinate the delivery of individualised plans

● Coordinate the individualised plans’ monitoring, evaluation, and review

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission. Consent from organisation supervisor/manager and client must be obtained)


● This must be evidenced across the 3 client interactions, where the learner is to develop, implement, and evaluate individual plans

For each of these client interactions, the supervisor will need to complete the observation checklist, provide the date of observation and additional notes to support their indicated outcome (examples of relevant notes can be found in the “Instruction to assessor” section of this document).







1. Describe how you recognised the effect of complex support needs on the client’s family. Include the methods you employed and the effects you identified.

Answer:

2. Describe how you recognised when a provided service and/or support worker was unable to meet organisational standards for client service. Include the methods you employed and the issues you identified.

Answer:


3. Describe how you sought feedback from your client and relevant parties to evaluate the individualised plan’s effectiveness and reprioritise support needs. Include the methods you employed, the feedback you received, and how you applied this feedback.

Answer:

4. Describe how you sought advice and assistance from relevant parties to better achieve your client’s goals and address their needs. Include the methods you employed, what this advice and assistance was, and how it helped you.

Answer:




☐ Yes

☐ No

Date: Signature:




1. Collaborate with at least three (3) clients and all other relevant parties to identify and prioritise client complex needs, factoring in client co-existing issues?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat needs where identified as complex and prioritised?

2. Adhere to their job role and organisational procedures when identifying client problems, issues, and challenges?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

3. Seek assistance from relevant personnel and health professionals when analysing and interpreting client data?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

4. Recognise the effect of complex support needs on the client’s family?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat effects where noted?

5. Develop strategies to address complex needs while adhering to best practice guidelines?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoGive an example of the strategy and its corresponding best practice guideline.


6. Collaborate and negotiate with their clients and all relevant parties to establish the clients’ goals, and access required resources and community support agencies?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWho did the learner involve in this process?

7. Check the credentials of internal and external support providers?☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

8. Recognise when a provided service and/or support worker was unable to meet organisational standards for client service?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

9. Support relevant parties involved in and receiving the provided service to understand their roles and responsibilities in the individual plan?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat methods did the learner employ to support these stakeholders?

10. Seek feedback from their client and relevant parties to evaluate the individualised plan’s effectiveness and reprioritise support needs?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat feedback was received? Provide details of the outcome:

11. Seek advice and assistance from relevant parties to better achieve their client’s goals and address their needs?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No

12. Collaborate with their client and relevant parties to revise the individual plan as per role, organisational policies and procedures, and program guidelines?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoWhat revisions did the learner make and who did they involve in this process?








Date


CHCLEG003 Manage legal and ethical compliance


1. Developed policies and procedures that will allow them to display their ability to:

● Research information required for legal compliance

● Determine ethical responsibilities

● Develop and communicate policies and procedures

● Monitor compliance

● Maintain knowledge of compliance requirements



● This must be evidenced across 3 different situations where the learner developed a strategic response where legal or ethical requirements have been breached




● Workplace policies and procedures

● Current legislation and regulations

● Real or simulated industry operating conditions


Part 1: Learner Responses (CHCLEG003)

1. What information did you research to understand your compliance requirements? How did you determine what was inside your scope of compliance?

Answer:

2. Explain how you sought for and acted on specialist legal advice. Why did you need advice?

Answer:

3. What ethical responsibilities applied to your work? What responsibilities do you have to other workers, clients, and the community?

Answer:



Part 2: Supervisor Observation (CHCLEG003)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:



Occasion 1Date: Initial

1. Include scope of practice considerations into their ethical practice? ☐ Yes

☐ No

2. Behave ethically while working? ☐ Yes

☐ NoGive some examples of how they modelled ethical behaviour:

3. Maintain and update certificates and accreditations? ☐ Yes

☐ No

4. Maintain their knowledge of legal requirements and ethical problems? Did they share updated knowledge with others?

☐ Yes

☐ No

5. Review and improve their work? ☐ Yes

☐ No




Part 3: Assessor Verification (CHCLEG003)




Date


CHCDIS004 Communicate using augmentative and alternative communication strategies


1. Participated in 1 client interaction where they display their ability to develop effective augmentative and alternate communication strategies for complex communication needs by:

● Identifying the current communication needs and capacity of the client

● Developing effective communication strategies using augmentative and alternate communications

● Implementing the strategy

● Monitoring, reporting and review their strategies

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client strategy documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager must be obtained)


● This must be evidenced across the client interactions, where the client presents with complex communication needs

For this client interaction, the supervisor will need to complete the observation checklist, provide the date of observation and additional notes to support their indicated outcome (examples of relevant notes can be found in the ‘Instruction to assessor’ section of this document).


● Individual support plan templates and equipment

● AAC devices


● Interactions with real people presenting complex communication needs



1. When you collaborated with the client and their family and/or carer to identify communication and support needs, how did you document the outcomes of this process? How did this process align with organisational procedures?

Answer:

2. How did you develop communication strategies to meet the client’s needs and level of communication using their history and preferences? In your answer, refer to any consultations you made with senior staff/professionals.

Answer:


3. How did you review your reports and records to determine the communication strategies’ success? Give an example of any changes you made after consulting with your supervisor or other professionals.

Answer:

4. Describe how you provided the client with opportunities and information to practice the AAC strategies or devices and increase their vocabulary. How did you encourage them to engage in communication with other users or support people?

Answer:




☐ Yes

☐ No

Date: Signature:



Occasion 1

Date Initial

1. Collaborate and consult with the person, family, carer, or relevant others to identify communication needs?

☐ Yes

☐ No

2. Use appropriate supports to aid the person’s current communication capacity? ☐ Yes

☐ No

3. Consult with you to appropriately refer the client or carer to health professionals and other service providers?

☐ Yes

☐ No

Give an example of a professional or service provider the learner referred the client to.

4. Provide information to professionals about the person with a disability including their likes/dislikes, daily activities, and current communication needs?

☐ Yes

☐ No

5. Adjust available tools and programs to address individual needs and preferences? ☐ Yes

☐ No

6. Seek advice from you and other staff and refer about their role and scope of practice? ☐ Yes

☐ No


7. Use different strategies and devices in AAC? ☐ Yes

☐ No

Give an example of both an AAC strategy and device the learner used.

8. Organise the environment to optimise communication techniques? ☐ Yes

☐ No

Describe how the learner provided an optimal environment for the client.

9. Identify difficulties experienced by the person when communicating and respond to them within own work role and responsibilities?

☐ Yes

☐ No

How did the learner respond to any difficulties?

10. Refer difficulties outside own role and responsibilities to appropriate person? ☐ Yes

☐ No

11. Set up and maintain a reporting and recording system to monitor and review strategies? ☐ Yes

☐ No

12. Identify barriers in using AAC strategies and devices and work with you or other health professionals—relevant to each client’s circumstances—to overcome them?

☐ Yes

☐ No

Comment on how the learner created this system and consulted with you or a professional to modify communication strategies.


13. Implement modifications to the communication strategies and devices? ☐ Yes

☐ No

14. Document communication support strategies in the person’s individualised plan? ☐ Yes

☐ No

15. Promptly and appropriately communicate with the person? ☐ Yes

☐ No

16. Keep accurate and up-to-date written records of established directions per organisational protocols? ☐ Yes

☐ No







Date


CHCMHS001 Work with people with mental health issues


1. Participated in 3 client interactions/support activities that will allow them to display their ability to work with people with mental health issues by:

● Establishing relationships with people with mental health issues

● Determining the needs of people with mental health issues

● Working with people with mental health issues to meet aspirations and needs

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation (all names and personal details to be removed prior to submission – Consent from organisation supervisor/manager and client must be obtained)

2. Consistently displayed the ability to meet the requirements outlined in the Supervisor Observation section of this unit by:

● Use of communication techniques

● Provision and adaption of services to meet particular needs







Part 1: Learner Responses (CHCMHS001)

1. When working with a client, discuss how you identified suitable services and strategies for them that supported their empowerment and recovery? How did you involve the client in this discussion?

Answer:

2. When working with three different clients, describe the communication techniques you used. Did these differ with each client?

Answer:


3. Give an example of a time you adapted a client’s service to meet their particular needs? In your answer explain how the client’s needs warranted the adaption.

Answer:



Part 2: Supervisor Observation (CHCMHS001)I have reviewed the learner answers provided for questions in Part 1, and confirm they are accurate reflections of tasks performed and discussions held during practical tasks detailed in Part 2:

☐ Yes

☐ No

Date: Signature:




1. Use communication techniques to support individual empowerment and recovery for three people with mental health issues?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ NoDescribe what communication techniques the learner used

2. Provide and adapt services to meet the needs of three people with mental health issues?

☐ Yes

☐ No

☐ Yes

☐ No

☐ Yes

☐ No


3. Develop and maintain respect, hope, trust, and self-direction through their communication?

☐ Yes

☐ No

4. Prioritise the person’s right to self-define and direct their own recovery?☐ Yes

☐ No

5. Recognise and respect the person’s social, cultural, and spiritual differences?☐ Yes

☐ No


6. Support the person to understand and exercise their rights?☐ Yes

☐ No

7. Follow policies and procedures for maintaining the person’s confidentiality and privacy?

☐ Yes

☐ No

8. Speak to the person and other agreed sources about the person’s needs, and interpret accordingly?

☐ Yes

☐ No

9. Identify and discuss services and strategies for empowerment and recovery with the person while supporting them to express themselves free of bias?

☐ Yes

☐ NoDescribe what services and strategies were discussed

10. Identify duty of care and dignity of risk considerations with the person?☐ Yes

☐ No

11. Support the person’s progress towards goals in collaboration with their care network and through upholding their rights?

☐ Yes

☐ No

12. Adapt service delivery specifically to the person and document interactions and services all according to policies and procedures?

☐ Yes

☐ NoDescribe how the learner adapted service delivery for the client

13. Respond appropriately to people experiencing distress or crisis?☐ Yes

☐ No

14. Know and work within their knowledge, abilities, and work role requirements, and make referrals to other services as required?

☐ Yes

☐ No




Part 3: Assessor Verification (CHCMHS001)




Date


Section 4 Supervisor EvaluationAs workplace supervisor, you have observed the learner’s performance during their work placement. Based on your observations, we ask that you comment on the learner’s overall performance and their ability to work in the professional setting. Complete the following as your final summary of the learner’s achievements.

Supervisor Evaluation SummaryLearner name

Work placement dates START: ___ / ___ / ___ END: ___ / ___ / ___

Evaluation summary

Supervisor Name

Supervisor Signature Date


Section 5 Assessor completion ValidationThis form is to be used by the college assessor to verify that the learner completed all components of their work placement to a satisfactory standard. The verification also enables the assessor to be confident that the learner engaged in work placement for the required number or work placement hours or shifts to meet unit of competency needs. This form is used as additional evidence to support the learner’s competence and must be retained in the learner’s file.

This form is to be signed by the ACCSC assessor when the learner presents their completed work placement booklet.

Learner Name:

Learner Identifier:

Work Placement Dates:START: ___ /___ /___

END: ___ /___ /___

Total Work Placement

Hours

Host Organisation:

Work Placement Booklet Result (if applicable)

☐ SATISFACTORY

☐ NOT SATISFACTORY

ACTAC Verification (To be verified by the Trainer / Assessor)

We acknowledge that the learner’s booklet has been fully completed and signed by the Trainer / Assessor.

Name of ACTAC Representative:

Position: _____________________

Signature:

Date ___ /___ /___

End of document.

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