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EMC Live ChatSymmetrix Hardware Support

17:19:21 [email protected]: Initial Question/Comment: S3-Getting error while running symdisk –sid 1862list –dskgrp_summary

17:19:27 System: Welcome to the EMC Customer Support Center.

17:19:27 System: The Service Request number for your inquiry is 53931196.

17:19:27 System: Please do not use the browser back or refresh functionality; doing so will create a new chatsession.

17:19:31 System: We will be with you in just a moment.

17:20:21 System: Shahul H. has joined this session!

17:20:21 System: Connected with Shahul H.

17:20:32 Shahul H.: Thank you for contacting EMC Customer Service. My name is Shahul H..

17:20:37 Shahul H.: Hello Arul.

17:21:01 Shahul H.: From your issue description when you are runing symdisk command you are getting error

message, am I correct?

17:21:14 [email protected]: this is regarding SR#53814852...getting an error that -dskgrp_summary is

illegal...

17:21:25 [email protected]: Yes...

17:21:46 Shahul H.: Please do not worry I will do my best to isolate the issue. 17:21:57 Shahul H.: Could you please confirm the serial number of the frame on which you are running this

command?

17:22:39 [email protected]: The frame gives an error like "The Gatekeeper Device (while using the basedaemon) has an error (Please see the log file)"...The frame was vtoc'd 2 days back...

17:22:59 [email protected]: S/N:CK287461862

17:23:17 Shahul H.: Alright, could you please provide the syampi log file to my mail .

17:23:27 Shahul H.: [email protected]

17:24:16 [email protected]: Hope i will get it from SP...

17:24:23 [email protected]: C:/ right?

17:24:23 Shahul H.: Sure, take your time

17:24:32 Shahul H.: Ecactly

17:30:57 Shahul H.: Arul, I am unable to connect to the frame.

17:31:12 Shahul H.: May I know if you have any ip stations where you have connected the Box?

17:31:17 [email protected]: It is removed from ESRS...I will send the logs...

17:31:26 [email protected]: Can you send me a webex link?

17:31:27 Shahul H.: ok

17:31:47 Shahul H.: Let me check the logs first and then we can try if needed

17:33:12 [email protected]: I have send you the logs...Please investigate...

17:33:22 Shahul H.: Sure, give me 2 to 3 minutes

17:33:28 [email protected]: Ok...

17:34:03 Shahul H.: May I know the host operating system you are using?

17:34:18 Shahul H.: Is it windows, AIX, ESX?

17:34:27 [email protected]: SP is using windows 2000...

17:35:18 [email protected]: Will vtoc remove gatekeeper devices?

17:35:33 Shahul H.: I am checking 17:35:59 [email protected]: Ok...

17:36:00 Shahul H.: Please do a search on C folder as Syampi log

17:36:08 Shahul H.: and let me know if you get anything like symapi log

17:36:43 [email protected]: The folder i have zipped is the log folder in SYMAPI

17:37:13 Shahul H.: I got only one file that is log.txt

17:38:27 [email protected]: I willsen a new one then...


17:41:43 Shahul H.: Thanks Arul.

17:41:48 Shahul H.: I have primus, I would request you to please go through it

17:41:52 [email protected]: I have sent all log files that came up in search with symapi...Please

Investigate...

17:41:53 Shahul H.: emc133697 17:42:08 Shahul H.: Meanwhile I will engage windows team to look on this

17:42:24 Shahul H.: Please do not follow any steps which is in the primus

17:43:22 [email protected]: Has this got anything to do with vtoc? When vtoc is done the gatekeeperdevices are also removed right?

17:44:14 Shahul H.: I am not sure about this, we have to engage Solution enabler team for this

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3 24-03-2013 19:04



17:44:34 Shahul H.: Your patience is greatly appreciated.

17:45:12 [email protected]: I got this error when i tried to use the command from command prompt within

Service processor...

17:45:35 [email protected]: Ok...I will wait for your update...

17:45:59 Shahul H.: Yes, I understand your concern however this is something related to the symcli command,Solution enabler is the team who deals with this

17:46:40 [email protected]: Ok...Hope you will engage them...

17:47:09 Shahul H.: I will Arul, please do not worry Unless and untill we got the solution I will not end the

session

17:47:09 Shahul H.: Its a promise

17:47:30 [email protected]: Ok...I will be waiting for your update...

18:06:31 Shahul H.: Arul, are you with me?

18:07:51 Shahul H.: Are you connected online?

18:09:49 [email protected]: Yes,

18:10:12 Shahul H.: I tried to call you on the number which you have provided its not working

18:10:22 Shahul H.: I am with one of the pse from Solution enabler team who has few queries

18:10:26 [email protected]: +917893115208

18:10:32 Shahul H.: I request you to please provide the information

18:10:58 Shahul H.: May I know when did you ran the command?

18:11:02 [email protected]: What are his queries?

18:11:19 [email protected]: 2 days back...

18:11:19 Shahul H.: 1) when did you ran the command 18:11:33 [email protected]: 2 days back

18:11:37 Shahul H.: 2) Send the syampi log it but compress it with ZIP or don't compress at all

18:11:44 [email protected]: after toc wanted to check...

18:11:52 Shahul H.: 3. symapi.log and storapid.log for starters please send

18:12:29 [email protected]: The are there in the 1st set of logs i sent to you...

18:12:29 Shahul H.: Whle sending the logs please put in CC [email protected] and then send it

18:12:52 Shahul H.: Its not there.

18:13:17 Shahul H.: Because the attachment was in RAR so the mail server has filtered it out

18:13:32 Shahul H.: resend it but compress it with ZIP or don't compress at all


18:15:33 [email protected]: Done...

18:15:52 [email protected]: Please confirm if you have received it... 18:15:52 Shahul H.: Did you send storapid.log as well?

18:16:02 Shahul H.: Sure

18:17:11 [email protected]: Yes...

18:17:23 [email protected]: Hope you received all logs...

18:18:42 Shahul H.: Yes, the third mail was correct.

18:19:16 [email protected]: Ok...:-)

18:19:33 Shahul H.: Thanks

18:28:28 Shahul H.: Arul, may I know the version of Solution enabler you are running?

18:28:38 Shahul H.: Is it ver 6.2?

18:29:00 [email protected]: I ran the command from the command prompt in the service processor....

18:29:18 [email protected]: Did not run it from solutions enabler...

18:29:45 [email protected]: There is no host connectivity to the storage... 18:30:24 Shahul H.: Could you please provide the output of the command syminq and forward it to us

18:31:24 Shahul H.: Arul, I would suggest you to reboot the Service processor once and then try

18:33:33 [email protected]: That was tried...

18:33:46 [email protected]: Result of syminq sent to your mail...

18:35:05 Shahul H.: Give me a moment


18:37:39 Shahul H.: Not yet received the output of Syminq to my mail

18:40:35 [email protected]: it is a jpeg image...

18:40:59 [email protected]: check junk


18:41:45 Shahul H.: nothing

18:42:05 Shahul H.: type syminq >a.log and press enter 18:42:16 Shahul H.: It will save at C location

18:42:23 [email protected]: Ok...I think jpeg is blocked...

18:44:36 [email protected]: did you receive it now?

18:45:25 Shahul H.: still waiting..

18:45:54 [email protected]: i have sent it as a log file now....


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18:46:28 [email protected]: check junk folder too

18:47:49 [email protected]: hope you did get it...

18:48:00 Shahul H.: Got it now

18:50:05 Shahul H.: The output of Syminq shows no GK devices

18:50:20 Shahul H.: there might be something wrong with the SP or interconnect

18:50:37 [email protected]: i told you that i did vtoc the storage completly...

18:51:00 Shahul H.: This issue is nothing related to ivtoc

18:51:10 Shahul H.: Ivtoc is done on device level

18:51:13 [email protected]: So the GK devices were removed... 18:51:22 Shahul H.: some kind of connectiivty problem between the SP and array

18:51:35 Shahul H.: Need to dispatch it to the field to check the connectivity

18:51:55 [email protected]: I did the vtoc from sp...It came fine...

18:52:23 [email protected]: I had checked the connectivity everything is intact....

18:53:09 [email protected]: Without GK devices the commands won't work roght?

18:53:44 [email protected]: Is there a way to check the devices and allocation via inlines?

18:53:58 [email protected]: I would want the output...

18:54:36 Shahul H.: Yes, without GK devices the command will not work

18:54:46 Shahul H.: Can you add some GK devices and then give a try

18:54:54 [email protected]: So it is because there are no GK right?

18:55:06 Shahul H.: Yes..

18:55:10 [email protected]: New simple.bin file was loaded prior to vtoc...

18:55:53 [email protected]: Can you help me in adding gk devices???

18:57:41 Shahul H.: Let me check

18:57:54 [email protected]: Ok...I'll wait...

18:58:56 Shahul H.: CE has information on how to add GK devices

19:00:36 Shahul H.: Here is few information on Gatekeeper.

19:00:37 Shahul H.: emc255976

19:03:29 [email protected]: This solution does not talk about the commands required to make gk

devices...

19:04:17 Shahul H.: In that case we would recommend you to contact CE on how to create a GK devices


3 24 03 2013 19:04

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