chat system at a glance
TRANSCRIPT
CHAT SYSTEM at a glance
By
Ross Gilbert
www.live-chat-services4u.com
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
1. What is live chat support system?
• Live chat support is a way of interacting with the visitors of your site through chatting.
• It is usually initiated by the visitor but it can also be initiated by your live chat agent.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
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2. How is the chat widget supposed to look?
• Good providers offer you customizable chat windows which appear to match your website and brand.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
3. How to incorporate live chat onto my site?
• Just put the code given to you by the vendor, on your website and the live chat will be incorporated.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
4. How to answer incoming chat requests?
• You can chat through your chat console.
• Some providers use instant messengers and some offer their own chat console.
• It is better to go for providers who offer their chat console, so that you can make use of all the features optimally
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
Effective features to look for
in live support system
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
1. Ability to Work as a team
• Your live chat system should be able to transfer chats to one another.
• This helps you to work as a team.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
2. Chat bots
• When you are not available online, your live chat system should be able to handle your client.
• This is possible through chat bots who welcome your visitors and cater to their general queries or make them fill a contact form.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
3. Assessments
• It is good to be able to save a copy of the chats automatically to assess the performance of your live chat agents.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
4. Proactive chats
• When any or some of your chat agents are free, your live chat software can start a chat on their behalf asking the visitors if they would like to chat.
• But this should be done carefully so as not to force the visitor in any way.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
5. Canned messages
•Phrases used frequently such as welcome messages etc. can be used as canned messages to save a lot of time.
• This should not be overdone so as not to sound as a robot.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
6. Reports and tracking
• Real time tracking analytics of your visitors help you a lot in understanding their needs, by knowing what they searched for, before they landed on your page.
• Knowing where they are from, can help you give them a satisfactory customer experience with a personal touch.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
Presented By
Ross Gilbert
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
Working Hours – 9:00AM To 6:00PM
(EST US)
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]