Charting the Course for Technology at ASU

Strategic Direction Based on Data and Governance

Cathy Bates, CIOInformation Technology Services

Office of the CIO

My Background

B.S. Applied Computer Science, M.Ed. Leadership and Technology

Schools and Influence: 25+ years in higher education, liberal arts, land-grant and research 1 universities

Experience: leadership across technology pillars, strong focus on strategic planning, security and audit, improving technology foundations and service levels

Values and Interests: collaboration, empowerment, best practices, strategic focus, regional and national leadership, student success and career development

Office of the CIO

Technology Vision at ASU

ASU will have a suite of Information Technology Services with appropriate resources and governance that:

Can be leveraged to meet and exceed the ever changing demands for higher education to efficiently and fully prepare students for jobs and citizenship

Facilitates understanding, management and improvement in the operations of the academy to meet our continually evolving goals for excellence, efficiency and value

Supports the effort to distinguish us in our scholarship and contribution regionally, nationally and internationally

Office of the CIO

Technology Environment Scan

What technology services do we offer across the campus? What is our level of staffing for those services? Where are we staffing those services? How do we know that we have the right services at the right level of

support being delivered in the optimal delivery model?

Technology Service Catalog and Technology Resource Mapping

Office of the CIO

Technology Environment Scan

How do we make decisions about our portfolio of services? Who makes those decisions? How do we ensure that we are optimizing our technology service

portfolio across the academy and prioritizing to meet institutional strategic objectives?

Governance Groups and Roadmaps

Office of the CIO

Technology Environment Scan

Where do we need to dig in to ensure our technology is poised to provide a resilient and seamless experience for campus users?

Where can technology best partner to distinguish the university in learning environments, research, sustainability efforts, and creating data driven decisions at all levels?

Technology Assessments and Strategic Initiatives

Office of the CIO

Technology Service Catalog

AsULearn

Service Category: Learning Tools and Services

AsULearn allows classroom interactions to extend onto the web. It allows faculty to post course information, hold class discussions, create and accept assignments, and conduct exams online. AsULearn may be used to create a fully online course or to augment a traditional face-to-face class.

Eligibility:

To Request Service:

For Problems or Issues Contact:

Website: http://asulearn.appstate.edu

Office of the CIO

Technology Resource Mapping

SERVICE 

ITS LTS BUS. AFF.

STUD. AFF.

ARTS & SCIENCES

Banner Admissions Self-Service (myApp)

         

Desktop Support   

     

Help Desk          

Technology Classrooms          

Data Center Management          

AsULearn  x.x x .x

Luminous Portal          

Course Evaluations          

Office of the CIO

Governance Groups Mapping

Appalachian State University Governance

Class Room Technology

Services

Learning Tools and Services

Web and Mobile

Services

Business Intelligence

and Reporting

Governance Entity

GroupingsGovernance Entity Input Decision Input Decision Input Decision Input Decision

High Level Institutional Leadership

Board of Governors                

Board of Trustees                

Chancellor’s Cabinet                

Provost's Council                

Dean's Council                

Campus Information Technology

Groups

 Data Management Group                 FAST Project Review                 STAAR Workgroup                 Alfa Status Meeting                 ASU Techs                

 ITS Managers Group                

Office of the CIO

Balanced Scorecard and Roadmaps

Data collection and repository of technology projects and initiatives Identified work from technology assessments Balanced scorecard to determine priorities and timing Governance groups for prioritization, management, communication

Annual and long range roadmaps Foster transparency, collaboration and strategic focus Positioning for strategic planning and execution

Office of the CIO

Technology Strategic Planning

Pursue technology directions and platforms that support strategic directions

Look for ways for technology to innovate and differentiate ASU Support performance metrics Focus on learning environments, e-learning, faculty research

support, business intelligence for all

Governance framework will support collaboration with ASU strategic planning efforts

Office of the CIO

Environment Scan Timeline

Component Approach Start Date

Communication and Buy-In Meetings with leaders, leadership groups and technology groups

September 2012

Technology Service Catalog

Create integrated data collection framework, seed services and personnel resources, vet and publish information, analyze and pursue conversations, create governance framework

October 2012Resource Mapping

Governance Groups

Office of the CIO

Environment Scan Timeline

Component Approach Start Date

Technology Assessments Data collection on systemic issues that have potential for deep and wide impact

Ongoing

Roadmaps Data collection of issues, needs, current plans and utilize governance to agree on annual and long range roadmaps

November 2012

Strategic Planning Governance framework includes collaboration with ASU strategic planning

November 2012

Board of Trustees Report back on findings from environmental scan, governance formation and strategic planning

March 2013