Charlotte MatthewsMobile Number: 07738 661520

charlottematthews@hotmail.co.uk

Profile

I am a hard working passionate individual with a great desire to succeed. I am committed to developing my understanding and knowledge of the industry thus allowing me to progress. Complimenting my drive to succeed is my tenacious personality, which enhances my ability to overcome new challenges and learn new skills.

Career History

Macfarlane PackagingAccount ManagerStart Date 19th of January 2015 to date

Managing customer expectations Meeting all KPIs every month/quarter Working with systems such as CRM, Enterprise & Magento Helping others with there sales area so we can also meet the team target Fully trained on all packaging products we offer My daily tasks are to contact my customer’s to make sure they received their order

okay and that there are no issues, up sell/place order Data entry, making sure all details/confidential details are accurate and secure Calling lapsed customer’s to win them back from other competitors Account Management

City LinkSales operations/Lead qualifierStart date 11th of August 2014 to January 2015

Fully trained within sales to help bring on new business My day to day tasks are to cold call businesses to gain interest for us to be used or

trialled as a new courier Meeting all KPIs every month, without fail Trained on all international and domestic services we offer and provide I am fully trained using the following systems; Salesforce, Microsoft & Linkedin Have been chosen to do a management course and to become a senior Highly flexible and have worked in various other depots Delegating tasks and campaigns to colleagues Helping and motivating colleagues to reach targets

City link  Customer ServiceStart date 23rd September 2013 to August 2014

I am fully capable of and have used “clan” for booking deliveries and collections.  Experienced in dealing with customer complaints Dealing with queries, i.e. where there parcel is Tracking parcels Booking Channel Island deliveries and collections Have dealt with clients such as, John Lewis, Amazon, M&S and Argos. Booking redirections, getting from the wrong depot to the correct one Raising investigations for missing deliveries

I am experience in using the following systems Sales Force, Clan, Outlook, Microsoft, Gmail and Linkedin

Starbucks within Welcome Break, M1 Newport Pagnell ServicesJob Title: Starbucks Barista April 2011- September 2013

Providing an exceptional level of customer service Cash handling Liaising and identifying customer needs and ensuring they are met Representing the Starbucks brand to the level expected from employees I also worked towards KPI’s, which are focused towards different products, budgets

and also merchandise. I often exceeded my KPI target and have previously sold 71 units when I was targeted 20.

Reason for leaving: I am looking to expand my career further. Unfortunately there isn’t the capacity for me to fulfil this within my current role.

Planet Ice, Milton KeynesJob Title: Events Assistant Sept 2009- Jan 2010

Event organising and planning Ensuring hygiene regulations were adhered to Customer service Engaging in activities with customers both adult and under 18’s

conforming to company standards A large proportion of this role was reliant upon my administrative skills to

ensure all of the events ran smoothly. These duties included:

- Diary Management- Timekeeping- Data Protection- Telephone bookings- Archiving

Reason for leaving: Education commitments that weren’t considered by the company in regard to my hours.

Education History

Milton Keynes College Sept 2010-Oct 2011: Public Services National Diploma: PASS

Stantonbury Campus 6th Form Sept 2009-July 2011: AS Level in BTEC Art

Ousedale School, Newport Pagnell –Aug 2009: GCSE: Maths, English, Science, Art, Sports Studies, Religious Studies, History and Food Technology

Interests

In my spare time I enjoy socialising with friends. I also appreciate films of all genres, however my favourite is thrillers. I love dancing and enjoy going to the gym.