Charlotte-Anne Martin3 Lexington Green

StaffordST17 9QD

07855 010129 Charliefarlie.28@gmail.com

Personal SummaryAn efficient manager with excellent customer service skills who can ensure everything behind the scenes of a successful company is running smoothly.Ambitious and driven professional who can create value from day one and who is eager to further develop my career.I have experience of working in a busy restaurant and hotel environment and during my career have worked for some major employee’s such as The Restaurant Group and The Lewis Partnership. In addition to this I have the ability to organise my own time, prioritise workloads and work to tight deadlines whilst maintaining high levels of attention to detail.

Professional Skills Supporting the overall team with strong management duties, training staff, dealing

with guests and looking after customer queries. Responsible for a range of back office duties including filing, answering calls,

creating and having a high level of accuracy, competency and confidentiality along with the ability to work within a large team.

Proficient using Microsoft Word, PowerPoint, Excel, Outlook and payroll software. Able to act professional welcoming first point of contact for visitors and customers. Can communicate effectively with colleagues, external companies, different

departments and senior management. Controlling and ordering stock and other supplies as required. A real team player within the immediate and wider group and always prepared to help

out to get the job done. Able to control and support a work force at a management level.

Personal Having a proactive and positive approach to work duties and prepared to go that extra

mile to achieve success. Able to prioritise a demanding workload, pinpointing key tasks that have to be

completed first. Dynamic individual who has an eye for detail and is meticulous in following up

queries, duties and tasks. Highly resourceful, flexible, innovative and enthusiastic individual who is quick to

learn. Well organised, excellent team player with proven ability to work proactively in a

complex and busy environment.

Work History

September 2016 - Operations ManagerPresent The Dog and Doublet

SandonStafford

Responsibilities Controlling, developing and improving all aspects of the business including profit and

loss, cash and stock, standards and service and brand integrity. Managing all areas of front of house and accommodation and bar operations. Providing in-house training to member of staff to a high standard. To deal with the management of the outcomes of monthly customer reviews. To work and control all areas of the business such as Food, Beverage an

Accommodation. Providing monthly rotas for all front of house team members, interviewing and hiring

of all staff, cashing off tills and dealing with daily banking. Introducing new ideas and putting them into action regarding new menu items, new

service plans, making cuts and promoting offers. Dealing with bookings, clients accounts and handling large amounts of cash.

April 2016 -      Assistant Manager  September 2016      Coast to Coast                                    Intu Potteries                                      Stoke   Rresponsibilities     

Creating weekly forecasts and labour targets. Also working to reach daily sales targets or making changes to save on labour. 

Opening and locking up of the business and completing the cashing up procedures at the end of the night.

Responsible for management of cash, stock and wastage and implementing control in areas of concern. 

Ensuring all guests receive the highest standard of product, presentation and hospitality from myself and the team.

Leading a large team of staff, creating monthly rotas for the front of house team and dealing with holidays requests. 

Stock control regarding weekly stock counts and placing and receiving orders.  Dealing with customer queries or complaints via email, phone and face to face.  Keeping staff files up to date with correct forms completed.

  

2002 – 2008/           Supervisor, Waiter Trainer and Waitress

2010 - 2016  Pizza Express  3, Market Square 

Stafford   Responsibilities

Communicating with management regarding sales and promotions to maximise weekly/monthly targets.

Trouble shoot and resolve problems and issues concerning customer complaints, or staff issues. 

Giving guidance and support to management, Kitchen staff or Waiters/Waitress’s. 

Training new waiters for different branches across the West Midlands and Staffordshire.

Responsible for cashing members of staff off their shift, taking daily takings to the bank, and placing orders for stock with suppliers.

2008 – 2010 Customer Service Manager    United Business Centres Beaconside Business ParkStafford 

Responsibilities Being a Personal Assistant to 15 in-house clients and virtual clients Greeting clients daily and looking after the day to day running of the reception. Invoicing clients, booking and running conferences.  Dealing with clients mail, guests and answering all incoming calls. Being a key holder for the building. 

Education    GNVQ ICT in Advanced IT, Stafford College, Stafford UK (2001) GNVQ in Advanced Travel And Tourism, Stafford College, UK (2003)ABTEC in Cabin Crew, Stafford College, Stafford, UK (2004)

Weston Road High School (1996-2001)- GCSE English  - GCSE Maths   - GCSE Science (double award)

 HobbiesDuring my spare time I enjoy relaxing and going out with family and friends. I also enjoy cooking, listening to music and keeping up with current affairs.Furthermore, I have a keen interest in travel and have visited several countries.

 ReferenceAvailable on Request