Charlotte

ATCT and TRACON

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Welcome to the Charlotte Air Traffic Control Tower. We hope this document provides

some valuable information to you. Please feel free to utilize any of the phone numbers

listed in the Charlotte Tower Directory if you have any questions or needs relating to

your future employment at the CLT ATCT.

TABLE OF CONTENTS

Welcome Letter 3

Charlotte Tower Today 4

Charlotte Tower Leadership Team 6

Our Expectations of All Employees 8

Policies 9

Local Area Information 11

Charlotte Attractions 11

Getting Around 13

Artfully Charlotte 14

Explore the Neighborhoods 15

Online Resources 16

Charlotte Tower Directory 17

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Welcome Letter

Dear New Employee,

Welcome to Charlotte Tower! Here you will have an opportunity to work with an

outstanding team of professionals that help make us a great place to work and develop

your skills. Your knowledge, abilities and positive attitude made you a highly regarded

addition to our team, and I am certain that you will make a positive impact on our future.

All of us want to make your tenure at this facility as enjoyable and rewarding as possible.

Please feel free to ask any questions and express your thoughts and ideas to the staff and

senior leadership. Our aim is to create an informal atmosphere and involve everyone in

the process of making our facility an exceptional place to work.

I look forward to working with you, and would like to welcome you again to our team!

Sincerely,

Tom Denny

Air Traffic Manager, CLT ATCT

Carolina District Manager

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Charlotte Tower Today

Background

The Charlotte/Douglas International Airport is located in Charlotte, North Carolina. The

airport was established in 1935. The airport elevation is 744 feet MSL.

In the first quarter of 2007, Charlotte Airport consistently ranked in the top 10 airports in

the United States in number of operations. In fact, Charlotte Airport now consistently

ranks in the top 8 airports in number of operations. Passenger statistics for 2006 indicate

there were 1,988,488 international boardings, 17,252,830 air carrier boardings, and

10,452,631 regional boardings, for a total of 29,693,949 passengers. A total of 170,752

tons of cargo were moved through the airport in 2006. Domestic carriers include AirTran

Airways, American Airlines, Continental Airlines, Delta Air Lines, Jet Blue Airways,

Northwest Airlines, United Airlines, and US Airways. Foreign flag carriers include Air

Canada Jazz and Lufthansa German Airlines. Regional carriers include: American Eagle,

American Connection operated by Trans State Airlines, Continental Express, Delta

Connection operated by Atlantic Southeast Airlines, ComAir and Shuttle America,

Northwest Jetlink operated by Pinnacle Airlines, United Express operated by Shuttle

America and Mesa Airlines, and US Airways Express operated by Air Midwest.

Additionally, Chautauqua Airlines, Mesa Airlines, Piedmont Airlines, PSA Airlines and

Republic Airlines operate at the Charlotte Airport. As of January 2007, there were 623

daily departures from the Charlotte Airport, with 127 cities served non-stop. The capacity

of the airport in the current runway configuration is 600,000 operations per year. The

projected growth at Charlotte/Douglas International Airport is expected to exceed

600,000 operations by 2010

The Charlotte Airport terminal consists of five concourses totaling over 1.7 million

square feet. The current runway configuration includes 18C/36C (north/south): 10,000 ft,

18L/36R (north/south): 8,676 ft, and 5/23 (crosswind): 7,500 ft.

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Airport Development

In 1990, a new 80,000 square-foot international and commuter concourse opened, and in

1991 further expansion of the terminal buildings continued, reflective of USAir's

dominating presence at the airport.

When USAir became USAirways in 1996, Charlotte remained its largest hub in

passenger traffic, and in 1999 plans were announced for the construction of a regional

carrier concourse and for the expansion of Concourses A and D.

In 2002, the new 26-gate Concourse E opened, and US Airways also began non-stop

service to Belize, Freeport (Bahamas), Providenciales, Punta Cana, and St. Croix, VI.

Construction continues during 2007 on the E-concourse, with an additional 24 gates

scheduled to open in 2008.

In 2003, the main ticketing hall was expanded to the east, providing 13 additional

ticketing counters and a new security checkpoint; and Concourse D was expanded by an

additional 9 gates. That year, US Airways began service to Costa Rica, Mexico City, and

St. Kitts.

Future Airport Expansion

The Charlotte Airport Authority is constructing a third North/South parallel

runway (Runway 18R/36L) with commissioning scheduled for February 2010. This

runway is anticipated to provide between 20% and 51% more capacity to the

airport depending on weather conditions. The runway will be 9,000 feet long and

can accommodate all aircraft types. Approximately 35% of arrivals are anticipated

to utilize this runway. Runway 18R/36L has been designed to accommodate a large

number of arrivals, having high-speed runway exits and a taxiway structure to

accommodate these operations.

The new runway is planned to be 4,300 feet from the runway 36C centerline, making

CLT eligible for Triple Simultaneous Approaches.

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Charlotte Tower Leadership Team

Tom Denny and Mark Clark head the Charlotte Tower Leadership Team. Below are their

bios that outline career paths of these distinguished individuals and briefly describe their

personal interests and hobbies.

Tom Denny, Air Traffic Manager, Charlotte Tower

Tom Denny joined the FAA in 1974 as an Air Traffic

Controller at the Athens, Georgia ATCT. After Athens,

Tom served the FAA at Macon, Georgia, and then worked

at Memphis, Tennessee. This was followed by

assignments to Louisville, Kentucky and Albany, Georgia.

Tom then worked at ATCT’s in Columbia, South

Carolina, and at Augusta and Savannah, Georgia. Tom

then served in the former Southern Regional Office,

located in Atlanta, Georgia. Tom came to Charlotte

ATCT in 2000 as the Assistant Air Traffic Manager, and

was promoted to Air Traffic Manager and Carolinas

District Manager in 2002. Tom’s hobbies revolve around

aviation as well, as he enjoys flying his vintage Luscombe

whenever the opportunity arises. Tom is a rabid fan of his

alma mater’s football team, the University of Georgia

Bulldogs.

Tom Denny has found his career with the FAA to be both challenging and rewarding. He

believes that the FAA is unique as a federal employer in that service in the Air Traffic

Organization offers many opportunities for contributing in a variety of areas, as well as

providing a wealth of potential experiences.

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Mark Clark, Staff Manager, Charlotte Tower

Mark Clark’s service with the FAA began in 1983 at the Brownsville, Texas ATCT.

Mark then worked at the Baton Rouge, Louisiana ATCT. Since arriving at the Charlotte

ATCT in 1987, Mark has served as an Air Traffic Controller, a Support Specialist, a

Front Line Manager, the facility Support Manager, and now is the facility’s Staff

Manager.

Most of Mark’s time away from work is spent with his family, which includes eleven

children, ranging in ages from elementary school age to adulthood. Mark has recently

become a first-time grandparent. Mark also enjoys completing remodeling projects

around his home, as well as landscaping activities.

Mark Clark welcomes new employees to the Charlotte ATCT, and wants them to know

that they will play a critical role in the success of the Charlotte Team. Mark is committed

to providing a positive learning and work environment, and hopes all employees find

their experiences here to be both satisfying and fulfilling. Mark acknowledges that the

Charlotte Airport and Charlotte ATCT continue to undergo dramatic growth and

expansion, and the contributions of both our new employees and our experienced

personnel will be essential to our success.

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Our Expectations of All Employees

The Charlotte Tower leadership team expects all employees to:

• Come to work, be on time

• Be prepared – mentally and physically

• Understand the leave policy and manage your leave appropriately

• Be cooperative and professional

• Treat people with respect and dignity

• Take initiative

• Be accountable

• Lead by example – be a good role model

• Do not tolerate or engage in any form of harassment or discrimination

• Actively participate in training

• Know your airspace and systems, know your equipment

• Use prescribed phraseology

• Follow rules and procedures

• Be open to feedback – provide honest information

• Be an effective team member

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Policies

Reporting for Duty

All employees are expected to report for work on their first day at 6:30 am.

Hours of Duty

The CLT ATCT provides Air Traffic services 24 hours a day, 365 days a year.

Parking

Employees of Charlotte ATCT park in the enclosed lot surrounding our facility. This lot

has 24-hr. security, provided by contract security officers. To get to the CLT ATCT,

employees must request a parking ticket at the gate under the FAA/Bus sign to enter the

Daily Lot for the CLT Airport. Then, employees may enter the CLT ATCT lot after

identifying themselves to the contract security officers.

Security

All CLT ATCT employees are required to wear their FAA ID badge while inside the

FAA perimeter fence, and inside the facility itself. The badge must be clearly worn and

displayed in accordance with regulations. Employees are expected to report any

unidentified, unknown, or suspicious persons observed on CLT ATCT premises.

Building Access

Once employees have entered the CLT ATCT parking area, they may gain access to the

building itself through one of three gate-code controlled doors. The gate code is provided

to employees during their facility orientation on their first day at the facility. The gate

code is changed from time to time.

FAA ID Cards

FAA ID cards are to be displayed at all times while on the facility premises.

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Guests and Visitors

Guests and visitors are usually welcome and encouraged. A visitor approval form must

be completed and signed by a management team member before guests or visitors may be

allowed to pass through security.

Cell Phones

Cell phones may be used in the facility, however they are not permitted in the operating

quarters.

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Local Area Information

Charlotte Profile

Charlotte, North Carolina's largest city and the seat of Mecklenburg County, is located in

the southern part of the state near the South Carolina border. It was named for King

George III of England's wife, Charlotte Sophia of Mecklenburg-Strelitz.

Settled about 1750, Charlotte was incorporated as a city in 1768 and made the county seat

in 1774. From 1800 to 1848, Charlotte was the center of U.S. gold production. A branch

of the U.S. mint operated there from 1837 to 1913. Charlotte was a leading Confederate

city during the Civil War and was the last meeting place of the full Confederate cabinet.

Charlotte is a major banking center in the United States, and some of the nation's top

banks, including Bank of America, are headquartered here. Other major employers are

the education, health care, government, technology, and communications sectors. The

city is US Airways largest hub.

Charlotte is the home of the University of North Carolina at Charlotte (1946) as well as

the Carolina Panthers (football) and Lowe's Motor Speedway.

Charlotte Attractions

Exciting, entertaining, and exhilarating, Charlotte has an itinerary of fun waiting for

you. Take advantage of Charlotte events that appeal to the sports fan, which range

from the NFL, to the NBA, to the PGA, to NASCAR, and beyond. Unmatched

Charlotte attractions like the U.S. National Whitewater Center and the Billy Graham

Library are truly one of a kind. And family-friendly destinations like Discovery Place

and ImaginOn: The Joe & Joan Martin Center are sure to excite.

Unique to Charlotte

With the excitement of a cosmopolitan city and the ease of Southern charm, Charlotte

presents a unique atmosphere where big city style meets down-home appeal. Other

cities may boast must-see attractions, but Charlotte offers things to see and do unlike

any destination in the country.

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Discovery Place

One of the top hands-on science museums in the nation, Discovery Place provides

ever-changing, entertaining facilities that foster experiences in areas that range from

life science to space exploration. More than a half-million people from all over the

United States visit Discovery Place, its IMAX Dome Theatre and the Charlotte Nature

Museum each year. In 2005 Discovery Place was selected by the Israel Antiquities

Authority in Jerusalem to develop and present a major exhibition featuring the Dead

Sea Scrolls. The exhibition proved to be the most successful exhibition the science

center developed in its 25-year history, attracting more than 300,000 visitors while on

display.

ImaginOn: The Joe & Joan Martin Center

Experience Charlotte’s newest educational facility, ImaginOn. Colorful, whimsical and

unexpected, ImaginOn: The Joe & Joan Martin Center -- a partnership and joint use

facility of The Public Library of Charlotte & Mecklenburg County and Children’s

Theatre of Charlotte -- is no doubt going to be an integral part of the city’s burgeoning

cultural district. Reflecting an original approach to education, learning and the arts,

ImaginOn will be an unprecedented resource for the community and for Charlotte

visitors by creating an inspired marriage of form and function offering an educational

playground for young and old.

NC Blumenthal Performing Arts Center

The NC Blumenthal Performing Arts Center is a state-of-the-art multi-use performing

arts center that yearly hosts the Broadway Lights Series, featuring national touring

Broadway productions and a wide range of special attractions.

Charlotte’s Got Game

Take in expertly manicured greens or root for the home team under a picture-perfect

Carolina blue sky. From the rapids at the U.S. National Whitewater Center to 180 mph

thrills at Lowe’s Motor Speedway, Charlotte’s recreational pursuits are ample and

impressive.

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Getting Around

Charlotte currently operates the largest transit system between Washington, D.C., and

Atlanta, GA. CATS (Charlotte Area Transportation System), managed by the Public

Transit Department of the City of Charlotte, provides safe, convenient, and affordable

transit services throughout Mecklenburg and surrounding counties.

The LYNX Blue Line is the Charlotte region's first light rail service. It is 9.6 miles

long and operates from I-485 at South Boulevard to Uptown Charlotte. With 15

stations including seven park and ride locations, the LYNX Blue Line provides a

congestion free commute with a consistent travel time. Trains will operate seven days a

week from 5:00 a.m. to 1:00 a.m., and service is available every 7.5 minutes during

weekday rush hour and every 15 minutes during non-peak hours. During weekday

evenings the Blue Line will operate every 30 minutes. Weekend service will operate

every 20 minutes during the day and every 30 minutes during late night hours.

Dozens of bus routes are timed to connect with trains at the Blue Line stations, making

it easy to get to wherever you need to be. More than thirty local routes provide the

flexibility of numerous stops within the city, with most operating from 4:49 a.m. to

2:00 a.m., Monday through Saturday, and 5:25 a.m. to 2:00 a.m. on Sundays. Twelve

express routes provide quick transportation – with minimal stops – from the suburbs to

the uptown area.

The Gold Rush rubber-wheeled trolley service, also

operated by CATS, offers two circulating lines in

Center City. These minibuses resemble historic

streetcars and provide routes that run up and down

Tryon Street and west along Trade Street through the

historic Fourth Ward. The Gold Rush trolleys stop at

marked bus stops every seven minutes from 7:00

a.m. to 10:00 p.m.

CATS provides convenient access to many Center City Charlotte hotels, Charlotte

restaurants, Charlotte nightlife and more. Make your Charlotte North Carolina travel

plans easier by using CATS. For more information, just call CATS at (704) 336-RIDE

to speak with a Transit Customer Service Representative Monday through Friday from

6:15 a.m. to 6:30 p.m. BUSTER, an interactive information expert, can also take calls 7

days a week, 24 hours a day.

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Artfully Charlotte

Proud of its commitment to culture, Charlotte’s increasingly varied social calendar runs

the gamut. Among many, visitors can choose from opera, art, ballet, theatre,

architecture, and more. From marquees touting the latest Broadway smash hit to the

sounds of jazz drifting out of the corner martini bar, variety is certainly a key to the

city’s sophistication. Outstanding museums and attractions tell powerful stories with

their history and beauty and showcase the city’s spirit as well as the world’s wonders.

Helping to promote arts, the Arts and Science

Council of Charlotte-Mecklenburg supports 27

cultural organizations, neighborhood festivals, arts

education programs and much more that result in

over 65,000 performances and events annually.

Charlotte is home to some of the nation’s most

foremost museums and galleries. The Mint Museum

of Art and Mint Museum of Craft + Design guide

visitors through ever-changing exhibits featuring some of the world’s finest

collections. The Levine Museum of the New South exhibits some of the most

fascinating collections of post-Civil War Southern history including its award-winning

centerpiece exhibit, Cotton Fields to Skyscrapers. And Discovery Place, the South’s

premiere hands-on science and technology center located in Center City, features more

than 300 exhibits including a live rain forest.

One of the South’s premier arts festivals, Charlotte Shout is a month-long celebration

dedicated to all things culture – food, music, art, theatre, and more. Events ranging

from outdoor jazz concerts to BBQ festivals to improv comedy shows are just a

sampling of the enriching happenings to be experienced during this cultural jubilee.

The area’s culturally enriched tapestry is a distinction that beckons visitors to return to

the city year after year. Check Charlotte’s Calendar of Events to learn more about the

great cultural happenings taking place in the Queen City.

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Explore the Neighborhoods

Beyond the skyline of the nation’s second-leading financial center, lie Charlotte’s

historical and visually stunning neighborhoods. Stroll through Charlotte’s most diverse

streetcar-era neighborhoods, where buildings range from vintage factories to grand

Southern estates. Take in turn-of-the-century architecture and traditional idyllic

thoroughfares with boutiques and restaurants scattered along tree-lined streets.

Main Areas of Charlotte

One of Charlotte’s streetcar-era suburbs, the captivating neighborhood of Dilworth is, as

Southern Living puts it, “the picture of vitality.” Bungalow-style homes, oak-shaded

sidewalks, and a traditional neighborhood feel characterize this popular area. Up and

down Dilworth’s main thoroughfare, East Boulevard, visitors can stumble on hip eateries,

trendy boutiques, corner cafes and more.

Myers Park, an area with old Southern estates and streets lined with towering oaks, is

known by Charlotteans as one of the city’s most prestigious addresses. Nestled amongst

the winding, shady streets is the not-to-be-missed Mint Museum of Art. And tucked

between a stretch of breathtaking residences is The Duke

Mansion, the former home of Duke University founder James

Buchanan Duke, which is now a bed and breakfast.

Dilworth’s neighbor, South End, is just a trolley stop away from

Center City and pairs an assorted mix of restaurants, antique

shops, and retail with a relaxed atmosphere. Fine local and

regional performing and visual artists host a bevy of live music,

monthly gallery crawl events, and festivals like the “Art and Soul

of South End.”

NoDa, SoHo’s little sister, is Charlotte’s historic “arts district”

located on North Davidson, just north of Center City. After the closing of the area’s last

mill, NoDa began a renaissance of sorts in the 1980s that drew young artists into the area

who had a vision of developing a new art community for Charlotte residents. Today,

NoDa is home to a funky collection of galleries, performance venues and dining hotspots.

Also, be sure to check out the South Park, Plaza-Midwood, Ballantyne, and University

neighborhoods.

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Online Resources

Local Area Resources

http://www.charlotte.com/

http://www.charmeck.org

Chamber of Commerce

http://www.charlottechamber.com/

Charlotte-Mecklenburg County Schools

http://www.cms.k12.nc.us/

Local Sports Teams

Baseball: Charlotte Knights

http://www.charlotteknights.com/

Basketball: Charlotte Bobcats

http://www.nba.com/bobcats/bobcats_intro.html

Football: Carolina Panthers

http://www.panthers.com/home/

Hockey: Charlotte Checkers

http://www.gocheckers.com/

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Charlotte Tower Directory

The following list provides the most commonly used phone numbers within the Charlotte

Tower facility:

>> Facility Main Number

>> Facility Night & Weekend (TRACON)

>> Manager’s Office

>> Support Manager’s Office

>> Facility Fax

(704) 359-1000

(704) 359-1020

(704) 359-1001

(704) 359-1010

(704) 359-1008

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