charisma retail
DESCRIPTION
Charisma Retail module is the most complex and popular POS (Point of Sale) solution in Romania, especially because of the flexibility in rapidly covering each operational requirement of a point of sale. The solution allows product sales optimization through different means (cash or/and credit card/gift vouchers/value tickets by EFT POS), being intended to facilitate the management of the sales documents and financial instruments occurring in the direct relationship between the store and the end consumer.TRANSCRIPT
Retail
Simple | Intuitive | Flexible | Complete
The activity has become so complex
and diversified, that keeping control
of margins, reducing operational
costs, streamlining the personnel and
increasing customer loyalty through
complex communication programs
are impossible to achieve without the
help of integrated software.
The retail industry has been facing
major changes over the last years:
installation costs have soared, land
prices continue to fluctuate from
year to year, making it difficult to
rely on financial forecasts, whilst
local retailers increasingly resemble
those in Western Europe, facing the
pressure from major international
brands which partner with major
retailers.
As part of the company’s positioning strategy as a leading provider of retail information
systems, Charisma has developed, in over 10 years of presence in the industry, a
complete package of software solutions, fully integrated, covering all critical processes of
a retailer, regardless of its size or complexity.
In order to provide the clients with complete solutions, Charisma also offers a wide range
of IT services: consulting, project management, customized software development,
system integration, operational support and training.
End-to-end Solution for Retail
Modules
Standardized solution for leading retail companies
TotalSoft understands the specific challenges of the retail industry
and therefore supports companies of any size and activity field, as
well as their key decision-makers, with the help of advanced
management and activity control tools.
Charisma Retail module is the most complex and popular POS (Point
of Sale) solution in Romania, especially because of the flexibility in
rapidly covering each operational requirement of a point of sale.
The solution allows product sales optimization through different
means (cash or/and credit card/gift vouchers/value tickets by EFT
POS), being designed to facilitate the management of the sales
documents and financial instruments occurring in the direct
relationship between the store and the end consumer.
AccountingCollection
ERPBusiness Applications
Integrated Retail Solution
HR
SalesCRM PurchasesSFA
TreasuryCost Control
Cash FlowSelf-ServiceInventory
ManagementBudget
ManagementDocument
Management
AssetManagement
HR & Payroll
HCM Portal
Timesheet
Online Commerce (eShop)
Intranet
ForeignTrade
Retail
Charisma Analyzer
Financial and Operational Benefits
En-detail sales to end customers are
permanently subjected to the
pressure of buyer's preferences,
purchasing power, fluctuant
demands, compliance with new
legal regulations, both local and
international. Regardless the
business size or area of the retailer,
from a small store to a national or
multinational chain, everyone aims
to grow its business and to
strategically position by achieving
market share, ensuring customer
and personnel loyalty, by the
flexibility of the commercial
policies, with minimum purchasing
costs and a centralized reporting of
the retail network operations.
Retail
“To give an example, before
implementing Charisma, if we asked
for a report at 14.00 I receive it at
17.00, now I receive it at 14.02 and
the information is much clearer and
reliable.”
Arsis Trading
CEO
Alin Şerban
Increases the sales
Thanks to a fast identification of sales downtime and
peaks, the solution plays a critical part in increasing
the sales and profitability of the company with
package offers and promotional products to meet any
preference and financial capability.
Increases the efficiency and develops the business
By reducing overtime and payroll costs, by integrating
the company data into a centralized database and
automating the management and operational
processes, the Retail module increases the operations'
efficiency and supports the business development.
Increases customer loyalty
Charisma Retail supports customer loyalty through
cards with bonus points, as well as promotions,
discounts or reduction of the sales time.
4 5
Features
Increases the efficiency of the sales process request, after the fiscal receipt was
by: issued;
automatically selecting the product / Inventory process management;
service in the sales document; Reception process management at sale
configurable pricing policy; points;
eliminating "out-of-stock" situations and Managing the product reservations
removing faulty inventory management; based on proforma invoices;
multiple receiving methods: cash, value Selection by multiple criteria –
tickets, card, gift vouchers; barcodes, scanner, manual search by
providing direct sales on invoice; code, name, batch, provider, stock
enabling total or partial returns, logistics features etc.;
compensations of products for sale; Sales returns management, either
operational sales closing, similar with partial or total;
cash register closing; Designed for large retail chains, thanks
to its multi-store capacity and real-time
Marketing advantages by: integration with Charisma ERP;
Loyalty programs - issuing loyalty cards Automatic generation of documents
(defining, issuing, distributing, related to product compensation;
managing), both in store and by regular Secure and fast access to the cash
mail; register record;
Sending promotional campaigns; Reporting and daily closing of sales
Efficient price management with the from operational point of view;
possibility to set up and use discounts; Customized document printing;
Generating real-time reports:
Interface with any cash register:
Increased ergonomics via Touch Screen
Ready; configurable and user-friendly
interface that enables the operation
both using the keyboard and directly Reports;
touching the screen; Reports regarding tracking and
The advantage of using composite reimbursing the value tickets;
products by automatically suggesting Reports regarding the loyalty cards – the
the kit in case of separate sale of basic cards issued in the business unit, the
items, by parallel tracking the sales by kit amount of the granted discounts;
or basic items; On-line / off-line work.
Stock monitoring by composites;
Possibility to generate invoices upon
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nSales reports;
nInventory reports;
nDaily sales records;
nSales Reports vs. Inventory by site
Solutions and BenefitsERP solution perfectly compatible
with retail specificitiesAdvanced customer and partner
relationship management
and Foreign Trade.
Charisma ERP has a modular
architecture, extremely flexible and Any company, regardless of its size or highly configurable, especially designed activity, interacts with customers and for the optimization of the manages basic information about management of complex organizations, them, such as names, addresses, regardless of their size. The solution contracts, purchase history, invoices, offers a unique view over the entire payments etc. Whether they use activity, allowing the reduction of specialized software solutions or other operational costs, integration of methods, each company aims for workflows and increase of company’s customer's satisfaction. agility.
Charisma CRM solution ensures a Charisma Core Business is the basic proper link and centralization between package of the ERP solution. The communication, daily tasks or sales solution consists of eight distinct team meetings, with opportunities and modules, natively integrated adapted prospect customers; it provides for critical processes in the retail overviews and optimizes the entire industry: Accounting, Treasury, Asset sales process for companies that do Management, Purchases, Inventory not have an efficient business reporting Management, Budget Management system.
6 7
Integrated business management Human Resource Management
solution for company
representatives
Integrated document management
solution
Charisma HCM is an integrated
software solution package, dedicated
With the help of Charisma Mobile SFA, to human resource management,
the management now has full, real- personnel cost management and
time visibility on the sales process. The human capital development
solution is tailored to each investments. The solution provides the
organization, regardless of its size or management of the employees and
business field, by automating the sales their positions in the hierarchy, the
processes. Thanks to its integration parameterization and implementation
with Charisma ERP or with any other of payroll calculation, salary types,
ERP or CRM system, the solution benefits, sick leaves, holidays,
completes and optimizes the withholdings, as well as generation of
management, operational, marketing payroll budgets, submission of files to
and the company's commercial the Working Inspectorates and
strategy flow of the company. statements to the State budget,
performance assessments, competence
tracking and development, trainings
management and many more.Charisma Document Management
provides simple and automated Charisma HCM is one of the most
management of any type of content, advanced software solution for human
regardless of its format. The product resource management in Romania,
integrates natively with Charisma ERP including over 10 years of experience in
or online & offline ERP or PSA various market verticals. Charisma
solutions, offering an exceptional HCM solution supports over 10% of the
flexibility and configurability. active workforce in Romania.
The solution includes features such as
document scanning, saving, archiving,
history, versioning, reporting, access
level definition according to the
permissions granted by the
administrator or based on approval
flows.
Comprehensive Debt Collection Industry leading business intelligence
solution solution
Charisma Collection is the only tool Charisma Analyzer is dedicated to the
dedicated to debt collection, which is retail sector and supports the
natively integrated with ERP, HR or decisional process, by providing
CRM solutions provided by most information and statistics comparisons
powerful providers in the world. based on financial indicators specific to
retail company. The solution maximizes This is a powerful software solution, the profit of retail institutions of any designed for managing all debt size, thanks to a complete set of collection activities, as well as for the analysis tools (scorecard, analytic grid, repossession and remarketing process analytic chart, reports and configurable for retail companies. This platform will dashboards).lead to an increased efficiency of the
debt collection process in retail sector Charisma Analyzer is natively
integrated with Charisma ERP and . benefits from the best performing
technology in the world, developed by
Tableau Software, the BI software
solutions market leader, through an
efficient implementation and reduced
time to adapt to the customer’s
requirements.
Users waste precious time generating
flawed reports and analysis, created
from heterogeneous data sources or
because they are facing a lack of
communication with the company’s IT
specialists. Charisma Analyzer allows
users full freedom of movement with
respect to data analysis, by removing
barriers, thus increasing transparency
on the entire process.
8 9
Self Service Cost Control
Given that any retail company spends The efficiency of a retail company is
on average 10,000 Euros per call-center given by the importance the
hours / month on providing management allocates to managing the
information about the latest invoices budgets and expense execution, both
issued to customers or about in economic contraction periods and
promotional offers, or on printing during an economic boom.
thousands of documents Charisma Cost Control is a product periodically , the need for an urgent especially designed to help companies adoption of a partner self-care solution manage the flow of operational costs is well-understood by most managers.and contracts with the suppliers. The
Charisma Self Service is a fast and product optimizes the purchasing
efficient communication platform flows, from structuring the budget,
between the organization and the managing the expense requests,
business partners, customers or managing and developing the
providers, that reduces the operational relationships with suppliers to tracking
costs of the customer service the contracts and their completion
departments, increases satisfaction and under the best terms.
loyalty, increases the The solution helps companies that efficiency of marketing efforts and want to have an actual control of the creates new revenue channels.purchasing process, as well as the
management flow of operational costs
and contracts with the suppliers. The
product includes a suite of standalone
applications (eExpense Approval,
eProcurement, Supplier Contract
Management), perfectly integrated
with Charisma ERP or with any other
ERP system.
required
customers
10 11
Online commerce solution – eShop Intranet
Charisma e-Shop is an advanced Charisma Intranet is an advanced
software platform, especially designed technical solution, based on MS Office
to help trade SharePoint Server 2007 technology,
products and services in the online which provides a collaborative
environment, without time or space environment for the employees in the
restriction. retail field.
Through this portal, the customers can The solution allows the exchange of
post different order types, and the professional or personal information
administrator can add new products via forums and blogs, significantly
and services. The solution includes the contributing to the development of a
possibility of selling products and healthy, professional internal culture,
services based on loyalty points, where the critical information is only
provides advanced search functions, few clicks away.
display filters, stock availability alarms,
showing most bought products or the
products viewed by the buyer, all based
on a professional design, adapted to
each distributor' needs.
efficiently and profitably
Refe
rences Cosmote
Carrefour România
Hervis Sports România
Dona Pharmacies
“We chose Charisma because it was offering a very
short implementation time, as well as a great price-
performance ratio. Thanks to this partnership,
TotalSoft has won a great experience in the telecom
area, and Cosmote Romania has optimized its
business processes.”
Sergiu Dumitraşcu
Business Application Manager
"We consider that we have achieved our target, i.e.
having an online database which is unique for all our
stores, containing all the information required for
human resources, payroll and timesheet. As a major
benefit, we have to mention the possibility of
continuously developing and adapting the program
to our specific needs."
Ana Dumitru
HR Manager
„We sought a partner to take the entire responsibility
of human resources and payroll activities, while
giving us the freedom to focus on national expansion
plans. Choosing TotalSoft was influenced by multiple
good references that the company has in payroll
outsourcing, as well as by the fact that the company
uses a highly market-rated software platform.”
Cătălin Pozdarie
General Manager
“We are opening new pharmacies each week and
the number of employees is continuously increasing.
Our HR department is due to constantly manage its
activities efficiently and in less time. Charisma plays
a crucial role in this respect.”
Maria Comșa
HR Manager
MIC.RO
"We wanted to offer an alternative to
the Romanian copy-paste market
trade imported from other European
areas, without considering the cultural
and traditional ways in which
Romanians interact with the
merchandise. Currently, the MIC.RO
chain stores generate daily over 4
million transactions, and in order to
control the system, we needed the
information to be delivered in real
time and in an intelligent format,
avoiding thus losing time with
complicated analysis. We chose
TotalSoft for a pilot project, being
convinced that the Romanian mind
could build an integrated and efficient
IT solution for controlling such system.
Beyond the technology used, the most
important achievement of the project
is the integrated and empathized
working manner of the two teams.”
Dan Ionescu
CEO Mercadia Holland BV
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TotalSoft Bulgaria
11 Maria Louisa Blvd,
Sofia, Bulgaria
P: +359 2 9239 564
F: +359 2 9239 560
W: www.totalsoft.bg
W: www.charisma.bg
TotalSoft Qatar
Commercial Bank Plaza,
West Bay, Level 15
P.O Box 200348, Doha, Qatar
P: +974 44 52 83 97
F: +40 21 335 1712
W: www.totalsoft.ro
W: www.charisma.ro
TotalSoft Headquarters
Global City Business Park
10 Bucharest - Nord Street thBuilding O2, 8 Floor,
Voluntari, llfov County
România
P: +4021 335 17 09
F: +4021 335 17 12
W: www.totalsoft.ro
W: www.charisma.ro
TotalSoft Greece7 Papadiamantopoulou Str.(4th floor)115 28 Athens, GreeceP: +30 210 72 00 082F: +30 210 7253 511E: [email protected]: www.totalsoft-hellas.comW: www.charisma.com.gr