characteristics of effective communications effective communication requires the message to be:...
TRANSCRIPT
![Page 1: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/1.jpg)
BARRIERS TO COMMUNICATIONS
![Page 2: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/2.jpg)
Characteristics of effective communications
Effective communication requires the message to be:Clear and conciseAccurateRelevant to the needs of the receiverTimelyMeaningfulApplicable to the situation
![Page 3: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/3.jpg)
Characteristics of effective communications
Effective communication requires the sender to:
Know the subject wellBe interested in the subjectKnow the audience members and establish a rapport with themSpeak at the level of the receiverChoose an appropriate communication channel
![Page 4: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/4.jpg)
Characteristics of effective communications
The channel should be:AppropriateAffordableAppealing
![Page 5: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/5.jpg)
Characteristics of effective communications
The receiver should:Be aware, interested, and willing to accept the messageListen attentivelyUnderstand the value of the messageProvide feedback
![Page 6: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/6.jpg)
EFFECTIVE COMMUNICATIONS
![Page 7: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/7.jpg)
INTRODUCTION
• Barriers of communication are the hindrances of difficulties involved in the process of communication which distort the message from being properly understood by the receiver.
![Page 8: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/8.jpg)
COMMUNICATION
CHANNEL
SETTING
![Page 9: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/9.jpg)
BARRIERS TO COMMUNICATION
Barriers
Sender Receiver
![Page 10: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/10.jpg)
BARRIERS TO COMMUNICATIONS1. Physical Barriers2. Language Barriers3. Cross Cultural Barriers4. Personal-Psychological Barriers5. Socio-Psychological Barriers6. Status Barriers7. Organization Barriers
![Page 11: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/11.jpg)
1. PHYSICAL BARRIERS
Noise
Time and Distance Age
Defects in medium / channels
![Page 12: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/12.jpg)
2. LANGUAGE BARRIERS
Different Languages Difference in Accent / Pronunciations Jargons Semantic Barriers
Word having different meanings Bypassed instructions Denotations and Connotations Poor Vocabulary Grammar and Punctuations
![Page 13: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/13.jpg)
3. CROSS CULTURAL BARRIERS
When the sender and receiver of a communication come from different cultural backgrounds a cultural barrier is erected and messages are misunderstood. By cultural we mean the behavioural characteristics typical of a group of people. Cross cultural barriers are erected by different national and religious backgrounds, different value system, differences in language and literature and even different perceptions of time.
![Page 14: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/14.jpg)
4. PSYCHOLOGICAL BARRIERS MISUNDERSTANDINGS: Some times problems
crop up when send a message on one ‘channel’ and it is received on another. When people communicate, they communicate parts, feelings, opinions or barriers. Example :
a) Indians are the most tolerant people in the world (opinion).
b) 48% of Indian population is illiterate
![Page 15: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/15.jpg)
THE EFFECT OF EMOTIONS: While considering the
language barrier we have referred to the effect of ‘Emotional loaded’ word like ‘profit’ and ‘bonus’. We must now mention how joy, sorrow, worry, etc. act as a barrier to communication. when we are happy, contented and secure we ignore rumors or stories about the bad intentions of the management.
![Page 16: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/16.jpg)
5. SOCIO-PSYCHOLOGICAL BARRIERS RESISTANCE TO CHANGE
The adult human mind usually resists change. When a message is received containing a new idea, the person receiving the message unconsciously becomes inattentive. Mr. Haiman expresses the psychological aspect of this communication problem very aptly.
![Page 17: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/17.jpg)
UNCLARIFIED ASSUMPTION Making assumption is a
common practice with most of us. Whenever we make statements like it for granted that this is an unchanging fact and exists like a stone or a rock. Often we find that the assumption made by the sender of the person who receives the message.
![Page 18: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/18.jpg)
6.STATUS BARRIERS
Hierarchy—
Managers believe that all clerks are lazy.
News letter is perceived as propaganda sheet.
Important feedback given by sub ordinates is not paid attention by superiors.
![Page 19: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/19.jpg)
7. ORGANIZATIONAL BARRIERS Hierarchical Barriers
Specialization of Workforce
Wrong choice of Medium
Information load
Organization Policy
![Page 20: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/20.jpg)
![Page 21: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/21.jpg)
HELLO……..
![Page 22: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/22.jpg)
IMPLICATIONS OF COMMUNICATION BARRIERS
• Loss of Trustworthiness• Financial Impact• Delay in completion of tasks• Can lead to unrealistic assumptions• Discomfort in relationships• Can damage public image
![Page 23: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/23.jpg)
Classification
Sender Receiver Situation Related Barriers
Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial
![Page 24: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/24.jpg)
HOW TO OVERCOME THE BARRIERS Proper Encoding & Decoding of
message Understanding of situation Selection of Medium Maintenance of Instruments Feedback Open Mind & Positive attitude Develop Good Listening Skills Eliminate fear
![Page 25: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/25.jpg)
CHANNELS For effective
communication multiple channels should be used as it increases the chances of clarity of message. The message is reinforced by using different channels and there are less chances of deformation of message.
E.g. Telephone is better than memos. Email is better than telephone. IM is better than E-mail. Radio is better than TV.
![Page 26: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/26.jpg)
CONCLUSION
The key to the communication process is to have understanding on the part of the receiver.
There are many barriers to good communications that must be overcome for communications to be successful.
Learn to be an active listener as part of successful communications.
![Page 27: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/27.jpg)
CONCLUSION
Communicating to be understood and being a good listener are crucial.
Another important aspect of communication is to think about what you are saying before you say it.
Today’s communications set the tone for tomorrow’s relationships.
![Page 28: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/28.jpg)
Questions???
![Page 29: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/29.jpg)
Thank You
![Page 30: Characteristics of effective communications Effective communication requires the message to be: Clear and concise Accurate Relevant to the needs of the](https://reader036.vdocuments.us/reader036/viewer/2022070323/56649d9e5503460f94a88dd3/html5/thumbnails/30.jpg)
PRESENTED BY………….
PRANALI PARAB PALLAVI BODKE MRIDUL GROVER SHRADDHA KADAM UNMESH PRAJAPATI FARMAN METKAR