chapter reimbursement and claims filing 5 - tmhp 2008/05... · chapter 5 cpt only copyright 2007...

C h a p t e r

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5Reimbursement and Claims Filing
5.1 Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35.1.1 Electronic Funds Transfer (EFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.1.1 Advantages of EFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35.1.1.2 Enrollment Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.2 Texas Medicaid Reimbursement Methodology (TMRM). . . . . . . . . . . . . . . . . . . . 5-45.1.3 Manual Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45.1.4 Maximum Allowable Fee Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45.1.5 Physician Services in Hospital Outpatient Setting . . . . . . . . . . . . . . . . . . . . . . . 5-4

5.2 TMHP Claims Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55.2.1 Claims Processed by TMHP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55.2.2 Claims Processed by the Department of State Health Services (DSHS)-CSHCN Services Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55.2.3 TMHP Processing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65.2.4 Claims Filing Deadlines and Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65.2.5 Exception to Claim Filing Deadline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

5.3 Third-Party Resource (TPR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-85.3.1 Health Maintenance Organization (HMO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95.3.2 CSHCN Services Program Eligibility Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95.3.3 Claims Filing Involving a TPR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95.3.4 Verbal Denials by a TPR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-105.3.5 Filing Deadlines Involving a TPR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-105.3.6 Blue Cross Blue Shield (BCBS) Nonparticipating Physicians . . . . . . . . . . . . . . . 5-115.3.7 Refunds to TMHP Resulting From Other Insurance. . . . . . . . . . . . . . . . . . . . . . 5-115.3.8 Accident-Related Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

5.3.8.1 Accident Resources and Refunds Involving Claims for Accidents . . . . . . . 5-12

5.4 Multipage Claim Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

5.5 Correction and Resubmission (Appeal) Time Limits. . . . . . . . . . . . . . . . . . . . . . . . . . 5-135.5.1 Claims with Incomplete Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135.5.2 Other Insurance Appeals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135.5.3 Authorization and Filing Deadline Calendar for 2007 . . . . . . . . . . . . . . . . . . . . 5-145.5.4 Authorization and Filing Deadline Calendar for 2008 . . . . . . . . . . . . . . . . . . . . 5-15

5.6 Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165.6.1 Diagnosis Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165.6.2 Procedure Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

5.6.2.1 Healthcare Common Procedure Coding System (HCPCS) . . . . . . . . . . . . 5-165.6.2.2 Level I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165.6.2.3 Level II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165.6.2.4 Modifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-175.6.2.5 Place of Service (POS) Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-175.6.2.6 Benefit Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

5.7 Claims Filing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-185.7.1 Provider Types and Selection of Claim Forms . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

5.7.1.1 CMS-1500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-185.7.1.2 CMS-1500 Claim Form Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-195.7.1.3 CMS-1500 Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-245.7.1.4 UB-04 CMS-1450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

CPT only copyright 2007 American Medical Association. All rights reserved.

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5.7.1.5 Instructions for Completing the UB-04 CMS-1450 Claim Form . . . . . . . . . 5-255.7.1.6 Occurrence Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-345.7.1.7 UB-04 CMS-1450 Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-365.7.1.8 Dental Claim Filing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-375.7.1.9 Instructions for Completing the ADA Dental Claim Form. . . . . . . . . . . . . . 5-375.7.1.10 Electronic Claims Submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-395.7.1.11 Dates on Claims. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-405.7.1.12 Span Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-405.7.1.13 Hospital Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40

5.8 TMHP-CSHCN Services Program Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40


Reimbursement and Claims Filing

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5.1 ReimbursementCSHCN Services Program reimbursements are available to all providers either by check or electronic funds transfer (EFT). Through EFT, TMHP deposits reimbursements directly into a provider’s bank account.

The CSHCN Services Program reimburses hospitals, physicians, and other suppliers of service. Each section of this manual gives more detail concerning the methods used to reimburse each provider specialty for claims processed by TMHP. The following information is provided as an overview of the CSHCN Services Program reimbursement methodology.

5.1.1 Electronic Funds Transfer (EFT)EFT is a method for directly depositing funds into a designated bank account. When providers enroll, TMHP deposits funds from their approved claims directly into their designated bank account. Transac-tions transmitted through EFT contain descriptive information to help providers reconcile their bank accounts.

5.1.1.1 Advantages of EFTThe advantages of EFT are:

• Stop payments are no longer necessary because no paper is involved in the transaction process.

• Payment theft is less likely to occur because the process is handled electronically rather than by paper.

• Deposited funds are available for withdrawal within a few days after completion of the TMHP financial cycle.

• Upon deposit, the bank considers the transaction immediately collected. No float is attached to EFT deposits for CSHCN Services Program funds.

• TMHP includes provider and Remittance and Status (R&S) report numbers with each transaction submitted. If the bank’s processing software captures and displays the information, both numbers would appear on the banking statement.

5.1.1.2 Enrollment ProceduresProviders are strongly encouraged to participate in EFT. EFT does not require special software, and providers can enroll immediately. To enroll in EFT, complete the “Electronic Funds Transfer (EFT) Infor-mation and Authorization Agreement,” located in Appendix B on page B-54. Complete the EFT form, include a deposit slip or canceled check, and mail or fax the items to:

Texas Medicaid & Healthcare PartnershipAttn: Provider Enrollment

PO Box 200795Austin, TX 78720–0765

Fax: 1-512-514-4214

One form must be filled out for each billing provider identifier, including a signature of the provider.

TMHP issues a prenotification transaction during the next cycle directly to the provider’s bank account. This transaction serves as a checkpoint to verify EFT is working correctly.

If the bank returns the prenotification without errors, the provider begins to receive EFT transactions with the third cycle following the enrollment form processing. The provider continues to receive paper checks until they begin to receive EFT transactions.

If the provider changes bank accounts, the provider must submit a new EFT Agreement to the TMHP Provider Enrollment department. The prenotification process is repeated and, once completed, the EFT transaction is deposited to the new bank account.

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5.1.2 Texas Medicaid Reimbursement Methodology (TMRM)The CSHCN Services Program reimburses physicians based on the TMRM. This methodology is used to reimburse the following services and tests:

• Physician services.

• Services incidental to physician’s services.

• Diagnostic tests (other than clinical laboratory).

• Radiology services.

TMRM is based on Medicare’s resource-based relative value scale (RBRVS) with Medicaid modifica-tions. Some of the differences include:

• Access-based fee adjustments for specific services.

• A flat fee structure applicable on a statewide basis (there are no geographic or specialty differences in this system).

Providers may determine the CSHCN Services Program payment for a service in one of the following ways:

• Identify the total relative value units (RVUs) (as published in the November 1991 Federal Register) and multiply this number by the TMRM conversion factor ($27.276). For anesthesia conversion factors, refer to Section 24.3.3.4, “Reimbursement,” on page 24-9.

• Contact the TMHP-CSHCN Services Program Contact Center at 1-800-568-2413, which is available Monday through Friday, from 7 a.m. to 7 p.m, Central Time. Callers must provide the provider identifier, date of service, type of service (TOS), and the procedure code.

5.1.3 Manual PricingWhen services are billed that do not have an established TMRM fee or a maximum fee schedule, TMHP-CSHCN Services Program medical staff determines the reimbursement amount by comparing the services to other services requiring a similar amount of skill and resources.

5.1.4 Maximum Allowable Fee SchedulePhysicians/supplier services that are not reimbursed according to TMRM or reasonable charge may be reimbursed according to a maximum fee schedule. Maximum fee schedules are determined by state and/or federal regulations.

5.1.5 Physician Services in Hospital Outpatient SettingSection 104 of the Tax Equity and Fiscal Responsibility Act of 1982 (TEFRA) requires the CSHCN Services Program and Medicaid to limit reimbursement of physician services furnished in a hospital outpatient setting that are also ordinarily furnished in a physician’s office. The limit for each service is determined by establishing a charge base for each professional service and multiplying the charge base by 0.60. The charge base for a service is the TMRM fee for similar routine services furnished by family physicians in the office.

This provision applies to those procedures performed in the outpatient department of the hospital, such as clinics and emergency situations. When the eligible client is seen in the outpatient department of the hospital in an emergency situation, the condition that created the emergency must be documented on the claim form.

The following services are excluded from this limitation:

• Surgical services that are covered by ambulatory surgical center (ASC) services.

• Anesthesiology and radiology services.

• Emergency services provided in a hospital emergency room after the sudden onset of a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain), such that the absence of immediate medical attention may be reasonably expected to result in one of the following outcomes:

• Serious jeopardy to the client’s health.



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• Serious impairment to bodily functions.

• Serious dysfunction of any body organ or part.

5.2 TMHP Claims Information

5.2.1 Claims Processed by TMHPCOMPASS21 (C21) is the claims and encounters processing system currently used by TMHP to process CSHCN Services Program claims. COMPASS21 is an advanced Medicaid Management Information System (MMIS) that incorporates the latest claims processing methods and offers access to data and flexibility for future program changes.

There are two ways to submit claims to COMPASS21. The first is electronic claims submission. TMHP also accepts paper claims. Providers are encouraged to switch to electronic submission.

A listing of the providers and services that are paid by TMHP can be found in Chapter 2, “Client Benefits and Eligibility” of this manual.

All claims sent by mail to TMHP for the first time must be addressed to:

Texas Medicaid & Healthcare PartnershipAttn: CSHCN Services Program Claims

PO Box 200855Austin, TX 78720-0855

Claim corrections, appeals, and other correspondence sent by mail must be directed to a specific department or individual at the following address:

Texas Medicaid & Healthcare PartnershipAttn: CSHCN Services Program Appeals, MC-A11

12357-B Riata Trace Parkway, Suite 150Austin, TX 78727

Clients may call TMHP at 1-877-888-2350, which is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time, to obtain information about how to submit drug copay, transportation of remains, and Insurance Premium Payment Assistance (IPPA) reimbursement for premiums. Clients may also call the TMHP-IPPA toll-free client help line at 1-800-440-0493, which is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time, for information about IPPA.

5.2.2 Claims Processed by the Department of State Health Services (DSHS)-CSHCN Services ProgramFamily Support Services (FSS) can help families care for clients with special health-care needs. FSS can also help a client be more independent and able to take part in family life and community activities.

FSS includes, but is not limited to:

• Respite care to allow caretakers a short break from caring for their child.

• Specialized childcare costs above and beyond the cost for typical childcare and related to the child's disability or medical condition.

• Vehicle modifications, such as wheelchair lifts and related modifications such as wheelchair tie-downs, a raised roof, and hand controls.

• Home modifications, such as ramps, roll-in showers, or wider doorways.

• Special equipment that is not listed as a possible benefit in the child's health insurance plan, such as porch lifts or stair lifts, positioning equipment, or bath aids.

There are limits on the FSS that the program can provide. Limited prior authorization of FSS may be considered while a client is on the CSHCN Services Program waiting list only when those services will prevent out-of-home placement of an eligible client and/or when a provision of the FSS is cost effective for the program. If the program offers limited services to clients on the waiting list, FSS may be a benefit. However, currently, only ongoing eligible CSHCN Services Program clients may receive FSS. In most cases, the total costs for FSS cannot be more than $3,600 per calendar year for each client. Exceptions may be made for vehicle modifications.


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CSHCN Services Program case managers assist clients and their families with obtaining FSS. A list of DSHS Regional Health Service offices and contact information is provided in Chapter 1, “TMHP and DSHS Contact Information.”

5.2.3 TMHP Processing ProceduresThe provider who performed the service must file an assigned claim and agree to accept the allowable charge as full payment.

Regulations prohibit providers from charging clients or TMHP a fee for completing or filing claim forms. The cost of claims filing is considered a part of the usual and customary charges for services provided to all CSHCN Services Program clients.

Claims filed with TMHP for reimbursement by the CSHCN Services Program are subject to the following procedures:

• TMHP verifies that all required information is present on the claim form.

• The claim is processed using clerical and/or automated procedures. Claims requiring special consid-eration are reviewed by medical professionals.

• All claims from the same provider that are ready for disposition at the end of each week are paid by a single check sent to the provider with an explanation of each payment or denial. This explanation is called the R&S report. If no payment is made to the provider, an R&S report identifying denied or pending claims is sent to the provider. If there is no claim action during that time period, the provider does not receive an R&S report that week.

5.2.4 Claims Filing Deadlines and ExceptionsFor claims payment to be considered, providers must adhere to the following time limits. Claims received after the following time limits are not payable because the CSHCN Services Program does not provide coverage for late claims:

When a filing deadline falls on a weekend or holiday, the filing deadline is extended to the next business day following the weekend or holiday. Holidays that may extend the deadlines in 2008 are:

• January 1, 2008, New Year’s Day.

• January 21, 2008, Martin Luther King, Jr. Day.

• February 18, 2008, Presidents’ Day.

• May 26, 2008, Memorial Day.

• July 4, 2008, Independence Day.

• September 1, 2008, Labor Day.

• October 13, 2008, Columbus Day.*

• November 11, 2008, Veterans’ Day.

• November 27 and 28, 2008, Thanksgiving Holidays.

• December 24, 25, and 26, 2008, Christmas Holidays.

*Columbus Day is a federal holiday, but not a state holiday. The claims filing deadline will be extended for providers because the Post Office will not be operating on this day.

• Inpatient claims filed by a hospital must be submitted to TMHP within 95 days from the discharge date. Hospitals may submit interim claims before discharge. These claims must be submitted to TMHP within 95 days from the last date of service on the claim.

• Outpatient hospital services must be submitted to TMHP within 95 days from the date of service.

• All other claims must be submitted to TMHP within 95 days from each date of service.

When a service is a benefit of Medicare, Medicaid, and the CSHCN Services Program, and the client is covered by all programs, the claim must be filed with Medicare first, then with Medicaid. If a Medicaid claim is denied or recouped for client ineligibility, the claim may be submitted to the CSHCN Services Program within 95 days from the date of Medicaid disposition.



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A copy of the disposition must be submitted with the claim and mailed to TMHP.

• When a service is billed to another insurance resource, the filing deadline is 95 days from the date of disposition by the other resource.

• When a service is billed to a third-party resource (TPR) that has not responded, the filing deadline is 365 days from the date of service.

5.2.5 Exception to Claim Filing DeadlineThe DSHS manager with responsibility for oversight of the CSHCN Services Program, or his or her designee, considers a provider’s request for an exception to the 95-day claims filing deadline and the 120-day correction and resubmission deadline, if the delay is due to one of the following reasons:

• Damage to or destruction of the provider’s business office or records by a catastrophic event or natural disaster; including, but not limited to fire, flood, or earthquake that substantially interferes with normal business operations of the provider. The request for an exception to the filing deadline must include:

• An affidavit or statement from a person with personal knowledge of the facts detailing the requested exception.

• The cause for the delay.

• Verification that the delay was not caused by neglect, indifference, or lack of diligence of the provider or the provider’s current employee or agent.

• Any additional information requested by the CSHCN Services Program, including independent evidence of insurable loss; medical, accident or death records and a police or fire department report substantiating the damage or destruction.

• Damage or destruction of the provider’s business office or records caused by intentional acts of an employee or agent of the provider, only if the employment or agency relationship was terminated and the provider filed criminal charges against the former employee or agent. The request for an exception to the filing deadline must include:



• Verification that the delay was not caused by neglect, indifference, or lack of diligence of the provider or the provider’s employee or agent.

• Any additional information requested by the program, including a police or fire report substanti-ating the damage or destruction caused by the former employee or agent’s criminal activity.

• Delay, error, or constraint imposed by the program in the eligibility determination of a client and/or in claims processing, or delay due to erroneous written information from the program, its designee, or another state agency. The request for an exception to the filing deadline must include:




• Any additional information requested by the program, including written documentation from the program, its designee, or another state agency containing the erroneous information or expla-nation of the delay, error, and/or constraint.

• Delay due to problems with the provider’s electronic claims system or other documented and verifiable problems with claims submission. The request for an exception to the filing deadline must include:





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• Any additional information requested by the CSHCN Services Program, including a written repair statement or invoice; a computer or modem-generated error report indicating attempts to transmit the data failed for reasons outside the control of the provider, or an explanation for the system implementation or other claim submission programs; a detailed, written statement by the person making the repairs or installing the system concerning the relationship and impact of the computer problem or system implementation to delayed claims submission; and the reason alternative billing procedures were not initiated after the problems became known.

The DSHS manager of the unit with responsibility for oversight of the CSHCN Services Program, or his or her designee(s), considers a provider’s request for an exception to claims receipt deadlines due to delays caused by entities other than the provider and the program only if the following criteria are met:

• All claims that are to be considered for the same exception accompany the request (only the claims that are attached are considered).

• The exception request is received by the program within 18 months from the date of service.

• The exception request includes an affidavit or statement from a representative of an original payer, a third-party payer, and/or a person who has personal knowledge of the facts, stating the requested exception, documenting the cause for the delay, and providing verification that the delay was caused by another entity and not the neglect, indifference, or lack of diligence of the provider or the provider’s employees or agents.

Send requests for exceptions to claim filing deadlines to:

CSHCN Services ProgramPurchased Health Services Unit, MC-1938Texas Department of State Health Services

PO Box 149347Austin, TX 78714-9347Fax: 1-800-441-5133

Note: Correspondence greater than ten pages must be mailed.

5.3 Third-Party Resource (TPR)Federal and state laws require that the CSHCN Services Program use program funds for the payment of most medical services only after all reasonable measures were taken to use a client’s TPR.

A TPR is a source of payment (other than payment from the CSHCN Services Program) for medical services. TPR includes payment from any of the following sources:

• Private health insurance.

• Dental insurance plan.

• Health maintenance organization (HMO).

• Home, automobile, or other liability insurance.

• Preferred provider organization (PPO).

• Cause of action (lawsuit).

• Medicare.

• Health-care plans of the U.S. Department of Defense or the U.S. Department of Veterans Affairs (also known as TRICARE).

• Employee welfare plan.

• Union health plan.

• Children’s Health Insurance Program (CHIP).

• Prescription drug card.

• Vision insurance plan.

Even though the Texas Medicaid Program is considered a nonTPR source, when the client is eligible for both the CSHCN Services Program and Texas Medicaid Program, Medicaid must be billed before billing the CSHCN Services Program.

If the Texas Medicaid Program denies or recoups a claim for client ineligibility, a copy of the Medicaid R&S report must be submitted with the claim and received at TMHP within 95 days from the date of disposition.



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A provider who furnishes services and is participating in the CSHCN Services Program must not refuse to furnish services to an eligible client because of a third party’s potential liability for payment of the services.

Eligible clients must not be held responsible for billed charges in excess of the TPR payment for services that are a benefit of the CSHCN Services Program. When the TPR pays less than the program allowable amount for services that are a benefit, the provider may submit a claim to TMHP for any additional allowable amount. The program does not reimburse providers for copays or provider discounts deducted from TPR payments.

When the client has other third-party coverage, the CSHCN Services Program may pay the deductible/coinsurance for the client as long as the combination of insurance and program payment does not exceed CSHCN Services Program’s fee schedule in use at the time of service.

Exception: By law, the CSHCN Services Program cannot reimburse for CHIP deductibles or coinsurance.

5.3.1 Health Maintenance Organization (HMO)The CSHCN Services Program does not reimburse providers for client copays.

The CSHCN Services Program considers payment for services specifically excluded or limited by HMOs, but a benefit of the CSHCN Services Program. An explanation of benefits (EOB) is required from the HMO. Payment of those services must not exceed the CSHCN Services Program’s maximum allowable fees for those services.

The CSHCN Services Program does not provide assistance for:

• Supplement of payment made by HMOs to their providers, unlike other insurance.

• Services that are available through an HMO and were not provided by an HMO approved provider.

• Authorization and payment for services available through an HMO.

• Copayments to providers for services available through an HMO.

Providers may collect copays for CSHCN Services Program clients with private insurance. The CSHCN Services Program reimburses clients for medication copays only. Clients should call the TMHP-CSHCN Services Program Contact Center Client Line at 1-877-888-2350, which is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time for additional information.

5.3.2 CSHCN Services Program Eligibility FormInsurance coverage is indicated by the word Insurance below the date of birth in the CSHCN Services Program Eligibility form’s case number block. Refer to Section 2.3.1, “CSHCN Services Program Eligi-bility Form Sample,” on page 2-10 for a sample copy of the form. The information is obtained at the time of the application and must be verified at the time services are rendered.

5.3.3 Claims Filing Involving a TPRWhen a CSHCN Services Program client has other health insurance, that resource must be billed before billing the program. All claims for clients with other insurance coverage must reference the following information whether or not a copy of the EOB from the insurance company is attached:

• Name of the other insurance resource.

• Address of the other insurance resource.

• Policy (identification) number and group number.

• Policyholder.

• Effective date, if available.

• Date of disposition by other insurance resource.

• Payment or specific denial information.

Refer to: Claims Information section at the end of each chapter of this manual for more information.


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5.3.4 Verbal Denials by a TPRWhen a claim is denied by TMHP because of the client’s other coverage, information identifying the TPR appears on the provider’s R&S report. The claim must not be refiled with TMHP until a disposition from the TPR is received or until 110 days have elapsed since the billing of the claim to the TPR with no disposition received.

A statement from the client or family member indicating that they no longer have this resource is not sufficient documentation to reprocess the claim. Providers may call an other insurance resource and receive a verbal denial. In these situations, the provider must indicate the following information on the R&S report:

• Date of the telephone call.

• Name and telephone number of the insurance company.

• Name of the person with whom they spoke.

• Policyholder and group information.

• Specific reason for the denial (include client’s type of coverage to enhance the accuracy of claims processing; for example, a policy that covers only inpatient services or only physician services).

If a TPR has not responded or delays payment/denial of a provider’s claim for more than 110 days after the date the claim was billed, the CSHCN Services Program considers the claim for payment. The following information is required:

• The name and address of the TPR.

• The date the TPR was billed (used to calculate the filing deadline).

• A statement signed and dated by the provider that no disposition was received from the TPR within 110 days from the date the claim was filed.

When a provider is advised by a TPR that benefits were paid to the client, the provider must include that information on the claim with the date and amount of payment made to the client, if available. If a denial was sent to the client, refer to the information listed in this section. This information enables TMHP to consider the claim for payment.

5.3.5 Filing Deadlines Involving a TPRAny health insurance, including CHIP or Medicaid, that provides coverage to a CSHCN Services Program eligible client must be utilized before the program can consider the services for reimbursement. Claims must be received by the program or the payment contractor within 95 days of the date of the disposition by the other TPR. If the claim is denied, the provider may submit a claim for consideration to the program. The letter of denial must accompany the claim, or the provider must include the following infor-mation with the claim for consideration:

• Date the claim was filed with the insurance company.

• Reason for the denial.

• Name and telephone number of the insurance company.

• Policy (identification) number.

• Name of the policy holder and identification numbers for each policy covering the client.

• Name of the insurance company contact who provided the denial information.

• Date of the contact with the insurance company.

Claims involving a TPR have the following deadlines applied:

• Claims with a valid disposition must be submitted to TMHP within 95 days from the disposition (payment or denial) date.

• As a courtesy to the provider, if more than 110 days elapsed from the date a claim was filed to the TPR and no response was received, the claim may be submitted to TMHP for consideration of payment. The following information is required:

• The name and address of the TPR.

• The date the TPR was billed (used to calculate the filing deadline).

• A statement signed and dated by the provider that no disposition was received from the TPR within 110 days from the date the claim was filed.



5

• In addition to the above, there is a 365-day filing deadline from the date of service. This means that a fully documented claim must be received by TMHP within 365 days of the date of service. However, when a TPR recoups a payment made in error on a claim, and that claim was never submitted to TMHP, the provider must send the claim for special handling to the attention of the Third-Party Resources Unit at TMHP within 95 days of the TPR action, if the 365-day filing period was exceeded.

Texas Medicaid & Healthcare PartnershipThird-Party Resources Unit

PO Box 202948Austin, TX 78720-2948

Claims denied by the TPR on the basis of late filing are not considered for payment by the CSHCN Services Program.

TMHP does not have the authority to waive state or federal mandates, such as filing deadlines.

Note: Providers may request an administrative review of any claim denied by the CSHCN Services Program payment contractor. Refer to Section 7.3, “Administrative Review,” on page 7-4, for more information.

5.3.6 Blue Cross Blue Shield (BCBS) Nonparticipating PhysiciansBCBS currently has procedures in place to pay assigned claims directly to nonparticipating providers. A nonparticipating provider is eligible to receive direct reimbursement from BCBS, when assignment is accepted. However, only payment dispositions are sent to the provider. An EOB regarding denials is sent only to the client.

Be aware that by accepting assignment on a claim when the client also has the CSHCN Services Program coverage, providers are agreeing to accept payment made by insurance carriers and the CSHCN Services Program, when appropriate, as payment in full. The CSHCN Services Program client must not be held liable for any balance related to CSHCN Services Program-covered services.

Physicians who treat CSHCN Services Program clients with BCBS private insurance and who are nonpar-ticipating with BCBS must follow the instructions and procedures as follows:

• Do not provide the CSHCN Services Program client with a bill or anything the client could use as a bill. An informational statement may be given. To avoid confusion, write “Information only” clearly on the copy of the statement.

• Bill BCBS directly, accepting assignment. When payment from BCBS is received, the claim may be filed with TMHP to seek additional payment up to the CSHCN Services Program allowable amount.

• If no BCBS disposition is received within 110 days from the date the claim was billed to BCBS, file the claim to TMHP-CSHCN Services Program and furnish the following information:

• Indicate “Nonparticipating BCBS.”

• Provide the date BCBS was billed.

• Include a statement signed and dated by the provider that no disposition was received from the TPR within 110 days from the date the claim was billed.

A claim must be filed with TMHP-CSHCN Services Program within 365 days of the date of service.

5.3.7 Refunds to TMHP Resulting From Other InsuranceIf the CSHCN Services Program makes payment for a claim and payment is received from another resource for the same services, TMHP-CSHCN Services Program requires a refund. These refunds must not be held until the end of an accounting year. Providers must accept assignment; therefore, they must accept the CSHCN Services Program payment as payment in full for services that are a benefit and must not use payment by another TPR to make up the difference between the amount billed and the CSHCN Services Program’s payment. The provider must refund TMHP the lesser of the amount paid by the TPR or the amount paid by the CSHCN Services Program.


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Chapter 5

Providers must use the following guidelines to determine the amount to be refunded to TMHP:

• When the CSHCN Services Program pays more than the other resource pays, the amount of the other payment is due as a refund to TMHP. For example:

• When the CSHCN Services Program pays less than the other resource, the amount paid by the program is due as a refund. For example:

5.3.8 Accident-Related ClaimsTMHP monitors all accident claims to determine whether another resource may be liable for the medical expenses of the CSHCN Services Program clients. Providers are requested to ask clients whether the medical services are necessary because of accident-related injuries. If the claim is the result of an accident, providers must enter the appropriate code and date in Block 10 of the CMS-1500 claim form, or Blocks 32ab–35ab on the UB-04 CMS-1450 claim form.

If payment is available from a known third party, such as personal injury protection automobile insurance, that responsible party must be billed before the CSHCN Services Program. If the third-party payment is substantially delayed due to contested liability or unresolved legal action, a claim may be submitted to TMHP for consideration of payment. TMHP processes the liability-related claim and pursues reimbursement directly from the potentially liable party on a post-payment basis.

The following information must be included on these claims:

• Name and address of the TPR.

• Description of the accident including location, date, time, and alleged cause.

• Reason for delayed payment by the TPR.

5.3.8.1 Accident Resources and Refunds Involving Claims for AccidentsActing on behalf of the CSHCN Services Program, TMHP has the authority to recover payments from any settlement, court judgment, or other resources awarded to a CSHCN Services Program client. In most cases, TMHP works directly with the attorneys, courts, and insurance companies to seek reimbursement for program payments. If a provider receives a portion of a settlement for which the program has made payment, the provider must make a refund to TMHP. Any provider filing a lien for the entire billed amount must contact the Third-Party Resources Unit at TMHP to coordinate program post-payment activities. Providers may contact the TMHP Third-Party Resources Unit by calling 1-800-846-7307, which is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time.

A provider who receives an attorney’s request for an itemized statement, claim copies, or both, should contact the TMHP Third-Party Resources Unit, if the CSHCN Services Program was billed for any services relating to the request. The provider must furnish TMHP with the client’s name and CSHCN Services Program ID number, dates of service involved, and the name and address of the attorney or casualty insurance company. This information enables TMHP to pursue reimbursement from any settlement.

5.4 Multipage Claim FormsThe CMS-1500 claim form is designed to list six line items in Block 24. An approved electronic claims format is designed to list 50 line items. If more than six line items are billed on a paper claim, a provider may attach additional forms (pages) totaling no more than 28 line items. The first page of a multipage claim must contain all the required billing information. On subsequent pages of the multipage claim, the provider should identify the client’s name, diagnosis, information required for services in Block 24,

Total billed $300

CSHCN Services Program payment $200

Other resource payment $150

Amount to be refunded to TMHP $150

Total billed $300

CSHCN Services Program payment $200

Other resource payment $250

Amount to be refunded to TMHP $200



5

and the page number of the attachment (for example, page 2 of 3) in the top right-hand corner of the form and indicate “continued” in Block 28. The combined total charges for all pages should be listed on the last page in Block 28. If the services provided exceed 28 line items on an approved electronic claims format or 28 line items on paper claims, the provider must submit another claim for the additional line items.

The paper UB-04 CMS-1450 claim form is designed to list 23 lines in Block 43. If services exceed the 23-line limitation, the provider may attach additional pages. The first page of a multipage claim must contain all required billing information. On subsequent pages, the provider identifies the client’s name, diagnosis, all information required in Block 43, and the page number of the attachment (e.g., page 2 of 3) in the top right-hand corner of the form and indicate “continued” on Line 23 of Block 47. The combined total charges for all pages should be listed on the last page on Line 23 of Block 47. The total number of details allowed for a UB-04 CMS-1450 claim form is 28. The TMHP claims processing system (C21) accepts a total of 61 details, and merges like revenue codes together to reduce the lines to 28 or less. If the C21 merge function is unable to reduce the lines to 28 or less, the claim will be denied, and the provider will need to reduce the number of details and resubmit the claim.

Note: Each surgical procedure code listed in Block 74 of the claim form is counted as one detail and is included in the 28-detail limitation.

An approved electronic format of the UB-04 CMS-1450 is designed to list 61 lines in Block 43 or its electronic equivalent. C21 merges like revenue codes together to reduce the lines to 28 or less. If the C21 merge cannot reduce the lines to 28 or less, the claim denies, and the provider needs to reduce the lines and resubmit the claim. Providers submitting electronic claims may not submit more than 28 lines. If the services exceed the 28 lines, the provider may submit another claim for the additional lines or merge codes. When splitting a claim, all pages must contain the required information. Usually, there are logical breaks to a claim. For example, the provider may submit the surgery charges in one claim and the subsequent recovery days in the next claim.

TEFRA hospitals are required to submit all charges.

5.5 Correction and Resubmission (Appeal) Time LimitsAll correction and resubmission (appeals) of denied claims and requests for adjustments on paid claims must be received by TMHP within 120 days from the date of disposition of the claim (the date of the R&S report on which the claim appears).

5.5.1 Claims with Incomplete InformationClaims lacking the information necessary for processing are listed on the R&S report with an EOB code requesting the missing information. Providers must resubmit a signed, completed/corrected claim with a copy of the R&S report on which the claim appears to TMHP within 120 days from the date on the R&S report to be considered for payment. Hospitals are not required to resubmit itemized inpatient charges if those charges were included with the original submission.

5.5.2 Other Insurance AppealsProviders appealing a claim denial due to other insurance coverage must submit to TMHP the complete other-insurance information, including all EOBs with disposition dates. The disposition date is the date on which the other insurance company processed the payment or denial. If a provider submits other-insurance EOBs without disposition dates, the appeal will be denied.


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5.5.3 Authorization and Filing Deadline Calendar for 2007

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10/23 (297) 01/26 (026) 02/20 (051)10/24 (298) 01/27 (027) 02/23 (054)10/25 (299) 01/28 (028) 02/23 (054)10/26 (300) 01/29 (029) 02/23 (054)10/27 (301) 01/30 (030) 02/24 (055)10/28 (302) 02/02 (033) 02/25 (056)10/29 (303) 02/02 (033) 02/26 (057)10/30 (304) 02/02 (033) 02/27 (058)10/31 (305) 02/03 (034) 03/02 (061)11/01 (306) 02/04 (035) 03/02 (061)11/02 (307) 02/05 (036) 03/02 (061)11/03 (308) 02/06 (037) 03/03 (062)11/04 (309) 02/09 (040) 03/04 (063)11/05 (310) 02/09 (040) 03/05 (064)11/06 (311) 02/09 (040) 03/06 (065)11/07 (312) 02/10 (041) 03/09 (068)11/08 (313) 02/11 (042) 03/09 (068)11/09 (314) 02/12 (043) 03/09 (068)11/10 (315) 02/13 (044) 03/10 (069)11/11 (316) 02/17 (048) 03/11 (070)11/12 (317) 02/17 (048) 03/12 (071)11/13 (318) 02/17 (048) 03/13 (072)11/14 (319) 02/17 (048) 03/16 (075)11/15 (320) 02/18 (049) 03/16 (075)11/16 (321) 02/19 (050) 03/16 (075)11/17 (322) 02/20 (051) 03/17 (076)11/18 (323) 02/23 (054) 03/18 (077)11/19 (324) 02/23 (054) 03/19 (078)11/20 (325) 02/23 (054) 03/20 (079)11/21 (326) 02/24 (055) 03/23 (082)11/22 (327) 02/25 (056) 03/23 (082)11/23 (328) 02/26 (057) 03/23 (082)11/24 (329) 02/27 (058) 03/24 (083)11/25 (330) 03/02 (061) 03/25 (084)11/26 (331) 03/02 (061) 03/26 (085)11/27 (332) 03/02 (061) 03/27 (086)11/28 (333) 03/03 (062) 03/30 (089)11/29 (334) 03/04 (063) 03/30 (089)11/30 (335) 03/05 (064) 03/30 (089)12/01 (336) 03/06 (065) 03/31 (090)12/02 (337) 03/09 (068) 04/01 (091)12/03 (338) 03/09 (068) 04/02 (092)12/04 (339) 03/09 (068) 04/03 (093)12/05 (340) 03/10 (069) 04/06 (096)12/06 (341) 03/11 (070) 04/06 (096)12/07 (342) 03/12 (071) 04/06 (096)12/08 (343) 03/13 (072) 04/07 (097)12/09 (344) 03/16 (075) 04/08 (098)12/10 (345) 03/16 (075) 04/09 (099)12/11 (346) 03/16 (075) 04/10 (100)12/12 (347) 03/17 (076) 04/13 (103)12/13 (348) 03/18 (077) 04/13 (103)12/14 (349) 03/19 (078) 04/13 (103)12/15 (350) 03/20 (079) 04/14 (104)12/16 (351) 03/23 (082) 04/15 (105)12/17 (352) 03/23 (082) 04/16 (106)12/18 (353) 03/23 (082) 04/17 (107)12/19 (354) 03/24 (083) 04/20 (110)12/20 (355) 03/25 (084) 04/20 (110)12/21 (356) 03/26 (085) 04/20 (110)12/22 (357) 03/27 (086) 04/21 (111)12/23 (358) 03/30 (089) 04/22 (112)12/24 (359) 03/30 (089) 04/23 (113)12/25 (360) 03/30 (089) 04/24 (114)12/26 (361) 03/31 (090) 04/27 (117)12/27 (362) 04/01 (091) 04/27 (117)12/28 (363) 04/02 (092) 04/27 (117)12/29 (364) 04/03 (093) 04/28 (118)12/30 (365) 04/06 (096) 04/29 (119)12/31 (366) 04/06 (096) 04/30 (120)01/01 (001) 04/06 (096) 05/01 (121)

Date of Service or Disposition 95 Days 120 Days

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5.4 Authorization and Filing Deadline Calendar for 2008

01/01 (001) 04/07 (098) 04/30 (121)01/02 (002) 04/07 (098) 05/01 (122)01/03 (003) 04/07 (098) 05/02 (123)01/04 (004) 04/08 (099) 05/05 (126)01/05 (005) 04/09 (100) 05/05 (126)01/06 (006) 04/10 (101) 05/05 (126)01/07 (007) 04/11 (102) 05/06 (127)01/08 (008) 04/14 (105) 05/07 (128)01/09 (009) 04/14 (105) 05/08 (129)01/10 (010) 04/14 (105) 05/09 (130)01/11 (011) 04/15 (106) 05/12 (133)01/12 (012) 04/16 (107) 05/12 (133)01/13 (013) 04/17 (108) 05/12 (133)01/14 (014) 04/18 (109) 05/13 (134)01/15 (015) 04/21 (112) 05/14 (135)01/16 (016) 04/21 (112) 05/15 (136)01/17 (017) 04/21 (112) 05/16 (137)01/18 (018) 04/22 (113) 05/19 (140)01/19 (019) 04/23 (114) 05/19 (140)01/20 (020) 04/24 (115) 05/19 (140)01/21 (021) 04/25 (116) 05/20 (141)01/22 (022) 04/28 (119) 05/21 (142)01/23 (023) 04/28 (119) 05/22 (143)01/24 (024) 04/28 (119) 05/23 (144)01/25 (025) 04/29 (120) 05/27 (148)01/26 (026) 04/30 (121) 05/27 (148)01/27 (027) 05/01 (122) 05/27 (148)01/28 (028) 05/02 (123) 05/27 (148)01/29 (029) 05/05 (126) 05/28 (149)01/30 (030) 05/05 (126) 05/29 (150)01/31 (031) 05/05 (126) 05/30 (151)02/01 (032) 05/06 (127) 06/02 (154)02/02 (033) 05/07 (128) 06/02 (154)02/03 (034) 05/08 (129) 06/02 (154)02/04 (035) 05/09 (130) 06/03 (155)02/05 (036) 05/12 (133) 06/04 (156)02/06 (037) 05/12 (133) 06/05 (157)02/07 (038) 05/12 (133) 06/06 (158)02/08 (039) 05/13 (134) 06/09 (161)02/09 (040) 05/14 (135) 06/09 (161)02/10 (041) 05/15 (136) 06/09 (161)02/11 (042) 05/16 (137) 06/10 (162)02/12 (043) 05/19 (140) 06/11 (163)02/13 (044) 05/19 (140) 06/12 (164)02/14 (045) 05/19 (140) 06/13 (165)02/15 (046) 05/20 (141) 06/16 (168)02/16 (047) 05/21 (142) 06/16 (168)02/17 (048) 05/22 (143) 06/16 (168)02/18 (049) 05/23 (144) 06/17 (169)02/19 (050) 05/27 (148) 06/18 (170)02/20 (051) 05/27 (148) 06/19 (171)02/21 (052) 05/27 (148) 06/20 (172)02/22 (053) 05/27 (148) 06/23 (175)02/23 (054) 05/28 (149) 06/23 (175)02/24 (055) 05/29 (150) 06/23 (175)02/25 (056) 05/30 (151) 06/24 (176)02/26 (057) 06/02 (154) 06/25 (177)02/27 (058) 06/02 (154) 06/26 (178)02/28 (059) 06/02 (154) 06/27 (179)02/29 (060) 06/03 (155) 06/30 (182)03/01 (061) 06/04 (156) 06/30 (182)03/02 (062) 06/05 (157) 06/30 (182)03/03 (063) 06/06 (158) 07/01 (183)03/04 (064) 06/09 (161) 07/02 (184)03/05 (065) 06/09 (161) 07/03 (185)03/06 (066) 06/09 (161) 07/07 (189)03/07 (067) 06/10 (162) 07/07 (189)03/08 (068) 06/11 (163) 07/07 (189)03/09 (069) 06/12 (164) 07/07 (189)03/10 (070) 06/13 (165) 07/08 (190)03/11 (071) 06/16 (168) 07/09 (191)03/12 (072) 06/16 (168) 07/10 (192)03/13 (073) 06/16 (168) 07/11 (193)03/14 (074) 06/17 (169) 07/14 (196)

03/15 (075) 06/18 (170) 07/14 (196)03/16 (076) 06/19 (171) 07/14 (196)03/17 (077) 06/20 (172) 07/15 (197)03/18 (078) 06/23 (175) 07/16 (198)03/19 (079) 06/23 (175) 07/17 (199)03/20 (080) 06/23 (175) 07/18 (200)03/21 (081) 06/24 (176) 07/21 (203)03/22 (082) 06/25 (177) 07/21 (203)03/23 (083) 06/26 (178) 07/21 (203)03/24 (084) 06/27 (179) 07/22 (204)03/25 (085) 06/30 (182) 07/23 (205)03/26 (086) 06/30 (182) 07/24 (206)03/27 (087) 06/30 (182) 07/25 (207)03/28 (088) 07/01 (183) 07/28 (210)03/29 (089) 07/02 (184) 07/28 (210)03/30 (090) 07/03 (185) 07/28 (210)03/31 (091) 07/07 (189) 07/29 (211)04/01 (092) 07/07 (189) 07/30 (212)04/02 (093) 07/07 (189) 07/31 (213)04/03 (094) 07/07 (189) 08/01 (214)04/04 (095) 07/08 (190) 08/04 (217)04/05 (096) 07/09 (191) 08/04 (217)04/06 (097) 07/10 (192) 08/04 (217)04/07 (098) 07/11 (193) 08/05 (218)04/08 (099) 07/14 (196) 08/06 (219)04/09 (100) 07/14 (196) 08/07 (220)04/10 (101) 07/14 (196) 08/08 (221)04/11 (102) 07/15 (197) 08/11 (224)04/12 (103) 07/16 (198) 08/11 (224)04/13 (104) 07/17 (199) 08/11 (224)04/14 (105) 07/18 (200) 08/12 (225)04/15 (106) 07/21 (203) 08/13 (226)04/16 (107) 07/21 (203) 08/14 (227)04/17 (108) 07/21 (203) 08/15 (228)04/18 (109) 07/22 (204) 08/18 (231)04/19 (110) 07/23 (205) 08/18 (231)04/20 (111) 07/24 (206) 08/18 (231)04/21 (112) 07/25 (207) 08/19 (232)04/22 (113) 07/28 (210) 08/20 (233)04/23 (114) 07/28 (210) 08/21 (234)04/24 (115) 07/28 (210) 08/22 (235)04/25 (116) 07/29 (211) 08/25 (238)04/26 (117) 07/30 (212) 08/25 (238)04/27 (118) 07/31 (213) 08/25 (238)04/28 (119) 08/01 (214) 08/26 (239)04/29 (120) 08/04 (217) 08/27 (240)04/30 (121) 08/04 (217) 08/28 (241)05/01 (122) 08/04 (217) 08/29 (242)05/02 (123) 08/05 (218) 09/02 (246)05/03 (124) 08/06 (219) 09/02 (246)05/04 (125) 08/07 (220) 09/02 (246)05/05 (126) 08/08 (221) 09/02 (246)05/06 (127) 08/11 (224) 09/03 (247)05/07 (128) 08/11 (224) 09/04 (248)05/08 (129) 08/11 (224) 09/05 (249)05/09 (130) 08/12 (225) 09/08 (252)05/10 (131) 08/13 (226) 09/08 (252)05/11 (132) 08/14 (227) 09/08 (252)05/12 (133) 08/15 (228) 09/09 (253)05/13 (134) 08/18 (231) 09/10 (254)05/14 (135) 08/18 (231) 09/11 (255)05/15 (136) 08/18 (231) 09/12 (256)05/16 (137) 08/19 (232) 09/15 (259)05/17 (138) 08/20 (233) 09/15 (259)05/18 (139) 08/21 (234) 09/15 (259)05/19 (140) 08/22 (235) 09/16 (260)05/20 (141) 08/25 (238) 09/17 (261)05/21 (142) 08/25 (238) 09/18 (262)05/22 (143) 08/25 (238) 09/19 (263)05/23 (144) 08/26 (239) 09/22 (266)05/24 (145) 08/27 (240) 09/22 (266)05/25 (146) 08/28 (241) 09/22 (266)05/26 (147) 08/29 (242) 09/23 (267)05/27 (148) 09/02 (246) 09/24 (268)

05/28 (149) 09/02 (246) 09/25 (269)05/29 (150) 09/02 (246) 09/26 (270)05/30 (151) 09/02 (246) 09/29 (273)05/31 (152) 09/03 (247) 09/29 (273)06/01 (153) 09/04 (248) 09/29 (273)06/02 (154) 09/05 (249) 09/30 (274)06/03 (155) 09/08 (252) 10/01 (275)06/04 (156) 09/08 (252) 10/02 (276)06/05 (157) 09/08 (252) 10/03 (277)06/06 (158) 09/09 (253) 10/06 (280)06/07 (159) 09/10 (254) 10/06 (280)06/08 (160) 09/11 (255) 10/06 (280)06/09 (161) 09/12 (256) 10/07 (281)06/10 (162) 09/15 (259) 10/08 (282)06/11 (163) 09/15 (259) 10/09 (283)06/12 (164) 09/15 (259) 10/10 (284)06/13 (165) 09/16 (260) 10/14 (288)06/14 (166) 09/17 (261) 10/14 (288)06/15 (167) 09/18 (262) 10/14 (288)06/16 (168) 09/19 (263) 10/14 (288)06/17 (169) 09/22 (266) 10/15 (289)06/18 (170) 09/22 (266) 10/16 (290)06/19 (171) 09/22 (266) 10/17 (291)06/20 (172) 09/23 (267) 10/20 (294)06/21 (173) 09/24 (268) 10/20 (294)06/22 (174) 09/25 (269) 10/20 (294)06/23 (175) 09/26 (270) 10/21 (295)06/24 (176) 09/29 (273) 10/22 (296)06/25 (177) 09/29 (273) 10/23 (297)06/26 (178) 09/29 (273) 10/24 (298)06/27 (179) 09/30 (274) 10/27 (301)06/28 (180) 10/01 (275) 10/27 (301)06/29 (181) 10/02 (276) 10/27 (301)06/30 (182) 10/03 (277) 10/28 (302)07/01 (183) 10/06 (280) 10/29 (303)07/02 (184) 10/06 (280) 10/30 (304)07/03 (185) 10/06 (280) 10/31 (305)07/04 (186) 10/07 (281) 11/03 (308)07/05 (187) 10/08 (282) 11/03 (308)07/06 (188) 10/09 (283) 11/03 (308)07/07 (189) 10/10 (284) 11/04 (309)07/08 (190) 10/14 (288) 11/05 (310)07/09 (191) 10/14 (288) 11/06 (311)07/10 (192) 10/14 (288) 11/07 (312)07/11 (193) 10/14 (288) 11/10 (315)07/12 (194) 10/15 (289) 11/10 (315)07/13 (195) 10/16 (290) 11/10 (315)07/14 (196) 10/17 (291) 11/12 (317)07/15 (197) 10/20 (294) 11/12 (317)07/16 (198) 10/20 (294) 11/13 (318)07/17 (199) 10/20 (294) 11/14 (319)07/18 (200) 10/21 (295) 11/17 (322)07/19 (201) 10/22 (296) 11/17 (322)07/20 (202) 10/23 (297) 11/17 (322)07/21 (203) 10/24 (298) 11/18 (323)07/22 (204) 10/27 (301) 11/19 (324)07/23 (205) 10/27 (301) 11/20 (325)07/24 (206) 10/27 (301) 11/21 (326)07/25 (207) 10/28 (302) 11/24 (329)07/26 (208) 10/29 (303) 11/24 (329)07/27 (209) 10/30 (304) 11/24 (329)07/28 (210) 10/31 (305) 11/25 (330)07/29 (211) 11/03 (308) 11/26 (331)07/30 (212) 11/03 (308) 12/01 (336)07/31 (213) 11/03 (308) 12/01 (336)08/01 (214) 11/04 (309) 12/01 (336)08/02 (215) 11/05 (310) 12/01 (336)08/03 (216) 11/06 (311) 12/01 (336)08/04 (217) 11/07 (312) 12/02 (337)08/05 (218) 11/10 (315) 12/03 (338)08/06 (219) 11/10 (315) 12/04 (339)08/07 (220) 11/10 (315) 12/05 (340)08/08 (221) 11/12 (317) 12/08 (343)08/09 (222) 11/12 (317) 12/08 (343)

08/10 (223) 11/13 (318) 12/08 (343)08/11 (224) 11/14 (319) 12/09 (344)08/12 (225) 11/17 (322) 12/10 (345)08/13 (226) 11/17 (322) 12/11 (346)08/14 (227) 11/17 (322) 12/12 (347)08/15 (228) 11/18 (323) 12/15 (350)08/16 (229) 11/19 (324) 12/15 (350)08/17 (230) 11/20 (325) 12/15 (350)08/18 (231) 11/21 (326) 12/16 (351)08/19 (232) 11/24 (329) 12/17 (352)08/20 (233) 11/24 (329) 12/18 (353)08/21 (234) 11/24 (329) 12/19 (354)08/22 (235) 11/25 (330) 12/22 (357)08/23 (236) 11/26 (331) 12/22 (357)08/24 (237) 12/01 (336) 12/22 (357)08/25 (238) 12/01 (336) 12/23 (358)08/26 (239) 12/01 (336) 12/29 (364)08/27 (240) 12/01 (336) 12/29 (364)08/28 (241) 12/01 (336) 12/29 (364)08/29 (242) 12/02 (337) 12/29 (364)08/30 (243) 12/03 (338) 12/29 (364)08/31 (244) 12/04 (339) 12/29 (364)09/01 (245) 12/05 (340) 12/30 (365)09/02 (246) 12/08 (343) 12/31 (366)09/03 (247) 12/08 (343) 01/02 (002)09/04 (248) 12/08 (343) 01/02 (002)09/05 (249) 12/09 (344) 01/05 (005)09/06 (250) 12/10 (345) 01/05 (005)09/07 (251) 12/11 (346) 01/05 (005)09/08 (252) 12/12 (347) 01/06 (006)09/09 (253) 12/15 (350) 01/07 (007)09/10 (254) 12/15 (350) 01/08 (008)09/11 (255) 12/15 (350) 01/09 (009)09/12 (256) 12/16 (351) 01/12 (012)09/13 (257) 12/17 (352) 01/12 (012)09/14 (258) 12/18 (353) 01/12 (012)09/15 (259) 12/19 (354) 01/13 (013)09/16 (260) 12/22 (357) 01/14 (014)09/17 (261) 12/22 (357) 01/15 (015)09/18 (262) 12/22 (357) 01/16 (016)09/19 (263) 12/23 (358) 01/20 (020)09/20 (264) 12/29 (364) 01/20 (020)09/21 (265) 12/29 (364) 01/20 (020)09/22 (266) 12/29 (364) 01/20 (020)09/23 (267) 12/29 (364) 01/21 (021)09/24 (268) 12/29 (364) 01/22 (022)09/25 (269) 12/29 (364) 01/23 (023)09/26 (270) 12/30 (365) 01/26 (026)09/27 (271) 12/31 (366) 01/26 (026)09/28 (272) 01/02 (002) 01/26 (026)09/29 (273) 01/02 (002) 01/27 (027)09/30 (274) 01/05 (005) 01/28 (028)10/01 (275) 01/05 (005) 01/29 (029)10/02 (276) 01/05 (005) 01/30 (030)10/03 (277) 01/06 (006) 02/02 (033)10/04 (278) 01/07 (007) 02/02 (033)10/05 (279) 01/08 (008) 02/02 (033)10/06 (280) 01/09 (009) 02/03 (034)10/07 (281) 01/12 (012) 02/04 (035)10/08 (282) 01/12 (012) 02/05 (036)10/09 (283) 01/12 (012) 02/06 (037)10/10 (284) 01/13 (013) 02/09 (040)10/11 (285) 01/14 (014) 02/09 (040)10/12 (286) 01/15 (015) 02/09 (040)10/13 (287) 01/16 (016) 02/10 (041)10/14 (288) 01/20 (020) 02/11 (042)10/15 (289) 01/20 (020) 02/12 (043)10/16 (290) 01/20 (020) 02/13 (044)10/17 (291) 01/20 (020) 02/17 (048)10/18 (292) 01/21 (021) 02/17 (048)10/19 (293) 01/22 (022) 02/17 (048)10/20 (294) 01/23 (023) 02/17 (048)10/21 (295) 01/26 (026) 02/18 (049)10/22 (296) 01/26 (026) 02/19 (050)





Note: If the 95th or 120th day falls on a weekend or holiday, the fi ling deadline is extended to the next business day.

5–16

Chapter 5

5.6 Coding

5.6.1 Diagnosis CodingThe only diagnosis coding structure accepted by the CSHCN Services Program is the International Classi-fication of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM). The CSHCN Services Program requires providers to provide ICD-9-CM diagnosis codes on their claims. Diagnosis codes must corre-spond to the highest level of specificity available. A written description of the diagnosis is not required.

If the diagnosis code submitted is a valid three- or four-digit code, do not add zeroes to the code to make it five digits. Claims submitted with an invalid diagnosis code are denied.

Specific diagnosis codes related to program benefits are listed in chapters that follow. These listings are intended to provide helpful information, but should not be considered all-inclusive. From time to time, diagnosis codes are added, deleted, or revised. Benefit and coding information is updated in the CSHCN Services Program Provider Bulletin.

5.6.2 Procedure Coding

5.6.2.1 Healthcare Common Procedure Coding System (HCPCS)HCPCS is the procedure coding system used by the CSHCN Services Program. HCPCS gives health-care providers and third-party payers a common coding structure for determining reimbursement.

HCPCS is designed around a five-character numeric or alphanumeric base for all procedure codes. To ensure an up-to-date coding structure, HCPCS is updated annually using the latest edition of the Current Procedural Terminology (CPT) manual and nationally established Centers for Medicare & Medicaid Services (CMS) codes. The coding systems comply with Health Insurance Portability and Accountability Act (HIPAA) requirements.

Specific procedure codes related to program benefits are listed in chapters that follow. These listings are intended to provide helpful information, but should not be considered all-inclusive. From time to time, procedure codes are added, deleted, or revised. Benefit and coding information is updated in the CSHCN Services Program Provider Bulletin.

5.6.2.2 Level IThe following is information about the American Medical Association’s (AMA) physicians’ CPT codes:

• The codes are all numeric, consisting of five digits.

• CPT codes represent 80 percent of HCPCS.

• Maintenance of CPT is the responsibility of the AMA (AMA updates on a yearly basis).

• Updates by the AMA are coordinated with CMS before distribution of modifications to third-party payers.

• Anesthesia codes from CPT must be used.

Note: Claims for anesthesia must list the CPT anesthesia procedure codes. Use of narrative descrip-tions or CPT surgical codes result in claim denial.

5.6.2.3 Level IIThe following is information about CMS (HCPCS) codes:

• CMS (HCPCS) provides codes for both physician and nonphysician services that are not contained in CPT (such as ambulance, durable medical equipment (DME), prostheses, and some medical codes).

• Updating of HCPCS codes is the responsibility of the CMS Maintenance Task Force.

• The codes are all alphanumeric, consisting of a single alpha character (A–V) followed by four numeric digits.



5

The single alpha character signifies the following:

HCPCS codes are used by all the CSHCN Services Program providers to identify the procedures they perform.

Exception: Inpatient facility charges submitted on a UB-04 CMS-1450 claim form must be billed using revenue codes.

5.6.2.4 ModifiersModifiers further describe and qualify services provided. A modifier is placed after the five-digit procedure code. Refer to current issues of CPT and/or HCPCS coding resources for modifiers and their descriptions.

5.6.2.5 Place of Service (POS) CodingThe POS identifies where services are performed. Indicate the POS by using the appropriate numeric code for each service listed on the claim. The following POS codes must be used:

5.6.2.6 Benefit CodeA benefit code is an additional data element used to identify state programs. Providers participating in the CSHCN Services Program must use benefit code CSN when submitting claims and authorizations to TMHP.

Character Description

A Supplies, ambulance, chiropractic

B Enteral and parenteral therapy

D Dental

E DME and oxygen

H Rehabilitation services

J Drugs (administered other than orally)

K ICD-9-CM surgery (informational only)

L Orthotic and prosthetic procedures

M Medical

P Laboratory

Q Temporary procedures

R Radiology

T Diapers

V Vision and hearing services (nonphysician); speech/language pathology services (nonphysician)

Place of ServiceTwo-Digit Numeric Codes (Electronic Billers)

One-Digit Numeric Codes (Paper Billers)

Office 11, 65, 71, 72 1

Home 12 2

Inpatient hospital 21, 51, 52, 55, 56, 61 3

Outpatient hospital 22, 23, 24, 62 5

Other location 26, 34, 53, 99 9

Independent lab 81 6

Destination of ambulance Indicate destination using above codes

Indicate destination using above codes


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Chapter 5

5.7 Claims Filing InstructionsProviders must read the instructions in this section carefully and supply all the requested information on the claim form.

Claims must contain the billing provider’s complete name, address, provider identifier, and signature, or “signature on file” statement. A claim without the provider’s complete name, address, provider identifier, signature, or “signature on file” statement cannot be processed.

5.7.1 Provider Types and Selection of Claim Forms

5.7.1.1 CMS-1500Claims for the following provider types or services must be billed on a CMS-1500 claim form or electronic claim format when requesting payment for medical services and supplies under the CSHCN Services Program:

• Advanced practice nurse (APN), such as pediatric nurse practitioner (PNP), clinical nurse specialist (CNS), and family nurse practitioner (FNP).

• Ambulance.

• Augmentative communication devices (ACDs).

• Certified respiratory care practitioner (CRCP).

• Certified registered nurse anesthetists (CRNA).

• Durable medical equipment (DME).

• Freestanding ambulatory surgery center.

• Gastrostomy devices.

• Genetic services.

• Independent laboratory, radiology, and radiation therapy.

• Medical foods.

• Medical nutritional products and services.

• Orthosis and prosthesis.

• Outpatient behavioral health services.

• Outpatient therapy (physical therapy [PT], occupational therapy [OT], and speech-language pathology [SLP]).

• Physician (doctor of medicine [MD] and doctor of osteopathy [DO]).

• Podiatry.

• Total parenteral nutrition (TPN)/hyperalimentation.

• Transportation of deceased clients (providers should contact the CSHCN Services Program for assis-tance in obtaining and completing forms).

• Vision services.

• Any other authorized provider of medical services and supplies not specifically required to use a different claim form when submitting claims to TMHP.

Providers are responsible for obtaining these forms from a supplier of their choice (refer to Section 5.7.1.3, “CMS-1500 Example,” on page 5-24).



5

5.7.1.2 CMS-1500 Claim Form InstructionsThe following instructions describe the information that must be entered in each of the block numbers of the CMS-1500 claim form. Block numbers not referenced in the table may be left blank. They are not required for claim processing by TMHP.

Block No. Description Guidelines

1a Insured’s ID number (for program checked above, include all letters)

Enter the patient’s nine-digit CSHCN Services Program client number.

2 Patient’s name Enter the patient’s last name, first name, and middle initial.

3 Patient’s date of birth Patient’s sex

Enter numerical month, day, and year (MM/DD/YY) the client was born. Indicate the patient’s sex by checking the appro-priate box.

5 Patient’s address Enter the patient’s complete address as described (street, city, state, and ZIP Code).

9 Other insured’s name For special situations, use this space to provide additional information. Other uses include, but are not limited to, the following:• If the patient is deceased, enter the date of death. If the

services were rendered on the date of death, indicate the time of death.

• If the patient has chronic renal disease, enter the date of onset of dialysis treatment.

Hospital-to-Hospital Transfers. Indicate the services that are required from the second facility and unavailable from the first facility.

10 Was condition related to:A) Patient’s employmentB) Auto accidentC) Other accident

Indicate by checking the appropriate box. If applicable, enter all available information for other insurance health coverage in Block 11.

11a–b Other health insurance coverage

• If another insurance resource has made payment, write “(Name) Insurance Company paid $(Amount) on (Date).”

• If another insurance resource was billed and then denied the claim, write “(Name) Insurance Company denied claim on (Date).” Attach a copy of the denial letter or form to the claim. Refer to Section Section 5.3.4, “Verbal Denials by a TPR,” on page 5-10 for information on verbal denials and the 110-day rule.

• If the patient has health, accident, or other insurance policies or is covered by a private or government benefit system that may pay in full or in part for the services billed on this form, enter all pertinent information available. If the patient is enrolled in Medicare, enter the patient’s Health Insurance Claim (HIC) number from the Medicare Identifi-cation Card. The notation of “Denied” indicates that the TPR denied the claim.

11c Insurance plan or program name

Enter the benefit code, if applicable, for the billing or performing provider.

12 Patient or authorized person’s signature

Providers are encouraged to obtain the patient’s signature on claim forms; however, TMHP will process the claim without the signature of the patient. The patient’s signature authorizes the release of the medical information on the claim.

14 Date of current illness or injury

If the services provided are accident-related, indicate the date of injury or the accident.


5–20

Chapter 5

17 Name of referring physician or other source

Enter the complete name of the referring provider in the following situations:• Electronic billers must enter the provider identifier, six-

digit Medicare number, or unique physician identification number (UPIN).

• The attending physician must be identified on the claim for clinical pathology consultations to hospital inpatients or outpatients.

• The referring physician must be identified on the claim for consultation services.

• The ordering physician must be identified on the claim for laboratory and radiology services.

• The ordering physician must be identified on the claim for SLP.

• The ordering physician must be identified on the claim for PT.

• The ordering physician must be identified on the claim for OT.

• The ordering physician must be identified on the claim for in-home hyperalimentation.

17a Other ID The Other ID number, such as a nine-digit CSHCN Services Program Texas Provider Identifier (TPI) or UPIN of the referring provider, ordering provider, or other source.

17b National Provider Identifier (NPI)

Optional—Enter the NPI of the referring provider, ordering provider.

19 Reserved for local use Multiple Transfers—Indicate that the claim is part of a multiple transfer and provide the other client’s complete name and nine-digit CSHCN Services Program number. Provide information about the accident, including the date of occurrence, how it happened, and whether it was self-inflicted or employment-related.

20 Was laboratory work performed outside your office?

Check the appropriate box. The information is not required to process claims, but it may be requested for retrospective review. If Yes, enter the name and address or the provider identifier of the facility that performed the service in Block 32. The CSHCN Services Program regulations require a provider bill only for those laboratory services that he or she actually performed. Any services performed outside of the provider’s office must be billed by the performing laboratory or radiology center.

21 Diagnosis or nature of illness or injury

Enter the ICD-9-CM diagnosis code to the highest level of specificity available.

23 Prior authorization number (PAN)

Enter the authorization or PAN issued by TMHP, if applicable.




5

24 Various 24A through 24J—General Notes:• Each line contains two sections—a shaded and an

unshaded portion. Unless otherwise specified, all required information in blocks 24A through 24J should be entered in the unshaded portion.

• The CMS-1500 claim form is designed to list only six line items in Block 24. If more than six line items are billed for the entire claim, providers must attach additional forms with no more than 28 line items for the entire claim.

• TOS codes are no longer required on claims submissions.

• Members of a group practice must identify the rendering provider within the group on each line. Enter the rendering provider’s TPI in the shaded area.

24A Date(s) of service (DOS) Enter the date of service for each procedure provided in a MM/DD/YY format. If more than one date of service is for a single procedure, each date must be given (such as 03/16, 17, 18/07).Electronic Billers—The CSHCN Services Program does not accept multiple (to-from) dates on a single line detail. Bill only one date per line. “To” dates of service are not used on electronic claims.

24B Place of service Select the appropriate POS code for each service. If the patient is registered at a hospital, the POS must indicate inpatient or outpatient status at the time of service.Ambulance. The POS for all ambulance transfers is the destination.

24D Fully describe procedures, medical services, or supplies furnished on each date given

Enter the appropriate procedure codes for all procedures and services billed. If a procedure code is not available, enter a concise description.Give complete information for:• Injections—Provide a breakdown of each injection and

separate the charge for an injection from the office visit charge. Indicate the name of the drug, its strength, and dosage; and the necessity of the injection by using one of the modifiers.

• Sutures—Indicate the number of sutures, their length, and the location of the laceration.

• Laboratory—Indicate the specific type of laboratory procedure.

• X-ray—Indicate the number of views and type.

When unusual or extenuating circumstances occur, give a brief medical report.

Anesthesiologists—Enter the appropriate CPT anesthesia procedure code for all procedures billed. If the anesthesia is given for more than one procedure, identify all procedures performed, and indicate which is considered the major procedure. A breakdown of charges is not necessary. Enter the time in minutes.Enter one of the following modifiers, as appropriate:• Anesthesiologists use AA, AD, QJ, QO, or QQ.

• Use modifiers (e.g., acute, left, right) to describe services.



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Chapter 5

24E Diagnosis pointer Enter the line-item reference (1, 2, 3, or 4) for each service or procedure as it relates to each ICD-9-CM diagnosis code identified in Block 21. If a procedure is related to more than one diagnosis, the primary diagnosis the procedure is related to must be the one identified. Do not enter more than one reference per procedure; this can result in denial of the service.

24F Charges Indicate your usual and customary charges for each service listed. Charges must not be higher than fees charged to private-pay clients.

24G Days or units If multiple services are performed on the same day, enter the number of services performed (such as the quantity billed).

24J Rendering provider ID (performing)

Enter the provider identifier of the individual rendering the services. Enter the TPI in the shaded area of the block.Optional—Enter the NPI in the unshaded area of the block.Members of a group practice (except pathology and renal dialysis groups) must identify the provider identifier of the physician or clinic within the group that performed the service. The number that identifies the physician or clinic as a member of that group practice should not appear in Block 33 and must not be used to bill the CSHCN Services Program. The space is also used to provide additional infor-mation such as pertinent comments that may explain an unusual procedure. It also is used to identify laboratory tests sent outside the provider's office when a laboratory handling fee is billed in addition to laboratory tests.

26 Patient’s account number Optional—Any alphanumeric characters (up to 15) in this block are referenced on the R&S report.

27 Accept assignment Required—All providers of CSHCN Services Program services must accept assignment to receive payment. Providers must check Yes. Electronic billers must submit a “Y.”

28 Total charge Enter the total of separate charges for each page of the claim. Enter the total of all pages on last page if filing a multipage claim.

29 Amount paid Enter any amount paid by an insurance company or other sources known at the time of submission of the claim. Identify the source of each payment and the date of payment in Block 11. If the client makes a payment, the reason for the payment must be indicated in Block 11.

30 Balance due If appropriate, subtract Block 29 from Block 28 and enter the balance.

31 Signature of physician or supplier

The physician, supplier, or an authorized representative must sign and date the claim. Billing services may print “Signature on File” in place of the provider’s signature if the billing service obtains and retains on file a letter signed by the provider that authorizes this practice.




5

32 Name and address of facility where services rendered

If services were provided in a place other than the patient’s home or the provider’s facility, enter the name, address, and ZIP Code or the provider identifier of the facility where the service was provided.Ambulance—For ambulance transfers where the destination is a hospital, enter the name and address of the facility. Laboratory—For laboratory specimens sent to an outside laboratory for additional testing, the complete name and address of the outside laboratory must be entered. The laboratory should bill the CSHCN Services Program for the services performed.

32a NPI Optional—Enter the NPI of the service facility location.

32b Other ID Enter the other ID number, such as a nine-digit TPI or UPIN, of the service facility location.

33 Billing physician or supplier’s name, address, ZIP Code, and telephone number

Enter the CSHCN Services Program billing provider’s name, street, city, state, ZIP Code, and telephone number of the billing provider.

33a NPI Optional—Enter the NPI of the billing provider.

33b Other ID Enter the TPI of the billing provider.



Chapter 5

5.7.1.3 CMS-1500 Example

1a. INSURED’S I.D. NUMBER (For Program in Item 1)

4. INSURED’S NAME (Last Name, First Name, Middle Initial)

7. INSURED’S ADDRESS (No., Street)

CITY STATE

ZIP CODE TELEPHONE (Include Area Code)

11. INSURED’S POLICY GROUP OR FECA NUMBER

a. INSURED’S DATE OF BIRTH

b. EMPLOYER’S NAME OR SCHOOL NAME

d. IS THERE ANOTHER HEALTH BENEFIT PLAN?

13. INSURED’S OR AUTHORIZED PERSON’S SIGNATURE I authorizepayment of medical benefits to the undersigned physician or supplier forservices described below.

SEX

F

HEALTH INSURANCE CLAIM FORM

OTHER1. MEDICARE MEDICAID TRICARE CHAMPVA

READ BACK OF FORM BEFORE COMPLETING & SIGNING THIS FORM.12. PATIENT’S OR AUTHORIZED PERSON’S SIGNATURE I authorize the release of any medical or other information necessary

to process this claim. I also request payment of government benefits either to myself or to the party who accepts assignmentbelow.

SIGNED DATE

ILLNESS (First symptom) ORINJURY (Accident) ORPREGNANCY(LMP)

MM DD YY15. IF PATIENT HAS HAD SAME OR SIMILAR ILLNESS.

GIVE FIRST DATE MM DD YY14. DATE OF CURRENT:

19. RESERVED FOR LOCAL USE

21. DIAGNOSIS OR NATURE OF ILLNESS OR INJURY (Relate Items 1, 2, 3 or 4 to Item 24E by Line)

FromMM DD YY

ToMM DD YY

1

2

3

4

5

625. FEDERAL TAX I.D. NUMBER SSN EIN 26. PATIENT’S ACCOUNT NO. 27. ACCEPT ASSIGNMENT?

(For govt. claims, see back)

31. SIGNATURE OF PHYSICIAN OR SUPPLIERINCLUDING DEGREES OR CREDENTIALS(I certify that the statements on the reverseapply to this bill and are made a part thereof.)

SIGNED DATE

SIGNED

MM DD YY

FROM TO

FROM TO

MM DD YY MM DD YY

MM DD YY MM DD YY

CODE ORIGINAL REF. NO.

$ CHARGES

28. TOTAL CHARGE 29. AMOUNT PAID 30. BALANCE DUE

$ $ $

PICA PICA

2. PATIENT’S NAME (Last Name, First Name, Middle Initial)

5. PATIENT’S ADDRESS (No., Street)

CITY STATE

ZIP CODE TELEPHONE (Include Area Code)

9. OTHER INSURED’S NAME (Last Name, First Name, Middle Initial)

a. OTHER INSURED’S POLICY OR GROUP NUMBER

b. OTHER INSURED’S DATE OF BIRTH

c. EMPLOYER’S NAME OR SCHOOL NAME

d. INSURANCE PLAN NAME OR PROGRAM NAME

YES NO

( )

If yes, return to and complete item 9 a-d.

16. DATES PATIENT UNABLE TO WORK IN CURRENT OCCUPATION

18. HOSPITALIZATION DATES RELATED TO CURRENT SERVICES

20. OUTSIDE LAB? $ CHARGES

22. MEDICAID RESUBMISSION

23. PRIOR AUTHORIZATION NUMBER

MM DD YY

CA

RR

IER

PA

TIE

NT

AN

D IN

SU

RE

D IN

FO

RM

AT

ION

PH

YS

ICIA

N O

R S

UP

PL

IER

INF

OR

MA

TIO

N

M F

YES NO

YES NO

1. 3.

2. 4.

DATE(S) OF SERVICEPLACE OFSERVICE

PROCEDURES, SERVICES, OR SUPPLIES(Explain Unusual Circumstances)

CPT/HCPCS MODIFIERDIAGNOSISPOINTER

FM

SEXMM DD YY

YES NO

YES NO

YES NO

PLACE (State)

GROUPHEALTH PLAN

FECABLK LUNG

Single Married Other

3. PATIENT’S BIRTH DATE

6. PATIENT RELATIONSHIP TO INSURED

8. PATIENT STATUS

10. IS PATIENT’S CONDITION RELATED TO:

a. EMPLOYMENT? (Current or Previous)

b. AUTO ACCIDENT?

c. OTHER ACCIDENT?

10d. RESERVED FOR LOCAL USE

Employed Student Student

Self Spouse Child Other

(Medicare #) (Medicaid #) (Sponsor’s SSN) (Member ID#) (SSN or ID) (SSN) (ID)

( )

M

SEX

DAYSOR

UNITS

F. H. I. J.24. A. B. C. D. E.

PROVIDER ID. #

17. NAME OF REFERRING PROVIDER OR OTHER SOURCE 17a.

EMGRENDERING

32. SERVICE FACILITY LOCATION INFORMATION 33. BILLING PROVIDER INFO & PH #

NUCC Instruction Manual available at: www.nucc.org

c. INSURANCE PLAN NAME OR PROGRAM NAME

Full-Time Part-Time

17b. NPI

a. b. a. b.

NPI

NPI

NPI

NPI

NPI

NPI

APPROVED BY NATIONAL UNIFORM CLAIM COMMITTEE 08/05

G.EPSDTFamilyPlan

ID.QUAL.

NPI NPI

CHAMPUS

( )

1500

APPROVED OMB-0938-0999 FORM CMS-1500 (08/05)

5–24 CPT only copyright 2007 American Medical Association. All rights reserved.


5

5.7.1.4 UB-04 CMS-1450The following services must be billed using the UB-04 CMS-1450 claim form or electronic claim format when requesting payment:

• Hospital ambulatory surgical center (HASC).

• Home health (skilled nursing service).

• Hospice services.

• Inpatient hospital.

• Inpatient rehabilitation.

• Outpatient hospital.

• Renal dialysis facility.

Providers are responsible for obtaining these forms from a supplier of their choice.

Refer to: Section 5.7.1.7, “UB-04 CMS-1450 Example,” on page 5-36.

5.7.1.5 Instructions for Completing the UB-04 CMS-1450 Claim FormThese instructions describe the information that must be entered in each of the block numbers of the UB-04 CMS-1450 claim form. Block numbers not referenced in the table may be left blank. They are not required for claim processing by TMHP.


1 Provider name, address, and telephone number

Enter the hospital name, street, city, state, ZIP Code, and telephone number.

2 Unlabeled Optional—No guidelines for this block.

3a Patient control number (PCN)

Optional—Any alphanumeric character (limit 16) entered in this block is referenced on the R&S report.

3b Medical record number Enter the patient’s medical record number (limited to ten digits) assigned by the hospital.

4 Type of bill (TOB)Most commonly used:111—Inpatient hospital131—Outpatient hospital141—Nonpatient (laboratory or radiology charges)331—Home health agency (Use TOB 331 only. All other TOBs are invalid and will deny.)

This block has been expanded from 3 to 4 characters and 0 is always as the first digit. Claims will be processed based on the last three digits.Enter the three-digit TOB codeFirst Digit—Type of Facility1 Hospital3 Home health agency7 Clinic (rural health clinic [RHC], federally qualified health center [FQHC])Second Digit—Bill Classification (except clinics and special facilities)1 Inpatient (including Medicare Part A)2 Inpatient (Medicare Part B only)3 Outpatient4 Other (for hospital-referenced diagnostic services, [e.g.,

laboratories and X-rays])Third Digit—Frequency0 Nonpayment or zero claim1 Admit through discharge2 Interim—first claim3 Interim—continuing claim4 Interim—last claim5 Late charges only claim

6 Statement covers period For inpatient and home health claims, enter the beginning and ending dates of service billed. For inpatient claims, this is usually the date of admission and discharge.


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Chapter 5


8a Patient identifier Optional—Enter the patient identification number if it is different than the subscriber and insured’s identification number.

8b Patient name Enter the client’s last name, first name, and middle initial.

9a–9b Patient address Starting in 9a, enter the client’s complete address as described (street, city, state, and ZIP Code).

10 Birth date Enter the month, day, and year (MM/DD/YYYY) the client was born.

11 Sex Indicate the client’s sex by entering an “M” or “F.”

12 Admission date Enter the numerical date (MM/DD/YYYY) of admission for inpatient claims; DOS for outpatient claims; or start of care (SOC) for home health claims.

13 Admission hour Use military time (00 to 23) for the time of admission for inpatient claims or time of treatment for outpatient claims. Code 99 is not acceptable. This block is not required for nonpatients (TOB 141), home health claims (TOB 331), RHCs (TOB 71), or FQHCs (TOB 731).

14 Type of admission Enter the appropriate type of admission code for inpatient claims: 1 Emergency2 Urgent 3 Elective 4 Newborn (This code requires the use of a source of admission code in Block 15.) 5 Trauma center

15 Source of admission Enter the appropriate source of admission code for inpatient claims. For type of admission 1, 2, or 3 1 Physician referral 2 Clinic referral 3 HMO referral 4 Transfer from a hospital 5 Transfer from skilled nursing facility (SNF)6 Transfer from another health-care facility 7 Emergency room 8 Court or law enforcement 9 Information not available For type of admission 4 (newborn) 1 Normal delivery 2 Premature delivery 3 Sick baby 4 Extramural birth 5 Information not available

16 Discharge hour For inpatient claims, enter the hour of discharge or death. Use military time (00 to 23) to express the hour of discharge. If this is an interim bill (patient status of “30”), leave the block blank. Code 99 is not acceptable.




5

17 Patient status For inpatient claims, enter the appropriate two-digit code to indicate the client’s status as of the statement “through” date:1 Routine discharge2 Discharged to another short-term general hospital3 Discharged to SNF4 Discharged to intermediate care facility (ICF)5 Discharged to another type of institution6 Discharged to care of home health service organization7 Left against medical advice8 Discharged or transferred to home under care of a Home IV provider9 Admitted as an inpatient to this hospital (only for use on Medicare outpatient hospital claims)20 Expired or did not recover30 Still patient (To be used only when the client has been in the facility for 30 consecutive days and payment is based on diagnosis-related group [DRG])40 Expired at home (hospice use only)41 Expired in a medical facility (hospice use only) 42 Expired – place unknown (hospice use only)43 Discharged or transfered to a federal hospital (such as a Veteran’s Administration [VA] hospital)50 Hospice—Home51 Hospice—Medical facility61 Discharged or transferred within this institution to a hospital-based Medicare approved swing bed62 Discharged or transferred to an inpatient rehabilitation facility (IRF), including rehabilitation distinct part units of a hospital63 Discharged/transferred to a Medicare-certified long-term care hospital (LTCH)64 Discharged or transferred to a nursing facility certified under Medicaid, but not certified under Medicare65 Discharged or transferred to a psychiatric hospital or psychiatric distinct part unit of a hospital66 Discharged or transferred to a critical access hospital (CAH)71 Discharged to another institution of outpatient (OP) services72 Discharged to another institution

18-28 Condition codes Enter the two-digit condition code “05” and date (MM/DD/YYYY) on which the legal claim was filed for recovery of funds that were potentially due to a client as a result of legal action initiated by or on behalf of the client if this condition is applicable to the claim.

29 ACDT state Optional—Accident state.


31–34 Occurrence codes and dates

Enter the appropriate codes and dates. Blocks 54, 61, 62, and 84 must also be completed as required. See Section 5.7.1.6 “Occurrence Codes.”



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Chapter 5

35–36 Occurrence span codes and dates

For inpatient claims, enter code “71” if this hospital admission is a readmission within 7 days of a previous stay. Enter the dates of the previous stay.

39–41 Value codes Accident hour—For inpatient claims, if the client was admitted as the result of an accident, enter value code “45” with the time of the accident using military time (00 to 23). Use code “99” if the time is unknown.For inpatient claims, enter value code “80” and the total days represented on this claim that are to be covered. Usually, this is the difference between the admission and discharge dates. In all circumstances, the number in this block is be equal to the number of covered accommodation days listed in Block 46. For inpatient claims, enter value code “81” and the total days represented on this claim that are not covered. The sum of Blocks 39 through 41 must equal the total days billed as rejected in Block 6.

42–43 Revenue codes and description

For inpatient hospital services, enter the description and revenue code for the total charges and each accommodation and ancillary that was provided. List accommodations in the order of occurrence.List ancillaries in ascending order. The space to the right of the dotted line is used for the accommodation rate.a) Revenue code 001 is for the total charge and must be

the last revenue code on the list. Exception: Electronic billers must not use revenue code 001. Using this code causes the claim billed amount to be doubled. Electronic billers should leave this block blank.

b) Radiology—Professional services provided by a physician must be billed separately by the physician.

c) Laboratory—If laboratory work is sent out, the name and address or provider identifier of the laboratory where the work was forwarded must be entered.

d) Anesthesia—Professional services by a physician or CRNA must be billed separately by the physician or CRNA.

e) Medical or Surgical Supplies—Itemize these services (e.g., infusion pumps, traction setups, and crutches only for inpatient use) provided in the inpatient facility. If provided to all admitted patients, admission kits should be billed using revenue code 270.

f) Fetal Monitoring—Charges must be billed using revenue code 732.




5

44 HCPCS/rates InpatientEnter the accommodation rate per day.Enter the numerical date of service (MM/DD/YY) for each service rendered and with the block number of the diagnosis listed in Blocks 67A through 67Q that correspond to each procedure. If a procedure corresponds to more than one diagnosis, enter the primary diagnosis. Every service and supply must be itemized on the claim form.OutpatientOutpatient claims must have the appropriate HCPCS code or narrative description. Do not use revenue codes for billing these services.Enter the numerical date of service and the block number of the diagnosis listed in Blocks 67A through 67Q that corre-sponds to each procedure. If a procedure corresponds to more than one diagnosis, enter the primary diagnosis. Every service, except for medical or surgical and intravenous (IV) supplies and medication, must be itemized on the claim form or an attached statement. a) Emergency Room—Bill as Emergency Room or

Emergency Room charge per use. If the client visits the emergency room more than once in one day, the time must be given for each visit. The time of the first visit must be identified in Block 18, using 00 to 23 hours military time (e.g., 1350 for 1:50 p.m.). Indicate other times on the same line as the procedure code.

b) Operating Room—Bill as Operating Room.c) Recovery Room—Bill as Recovery Room or Cast Room

as appropriate.d) Injections—Must have the injection name, strength,

quantity, or the injection code.e) Drugs and Supplies—Take-home drugs and supplies

are not a benefit of the CSHCN Services Program. Drugs administered in the outpatient setting must be billed with the modifier SH. The drug description must include the name, strength, and quantity.

f) Radiology—The description should provide the location and the number of views. As an alternative, enter the HCPCS code. Professional services provided by a physician must be billed separately by the physician. The license number of the ordering physician must be in Block 83.

g) Laboratory—Provide a complete description or use the procedure codes for the laboratory procedures. Profes-sional services provided by a physician must be billed separately by the physician. The license number of the ordering physician must be in Block 83. If laboratory work is sent out, the name of the test and the name and address or Medicaid number of the laboratory where the work was forwarded must be entered.



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Chapter 5

44 HCPCS/rates h) Nuclear Medicine—Provide a complete description.i) Day Surgery—Day surgery should be billed as an

inclusive charge. Services provided in conjunction with the surgery (lab, radiology, anesthesia) should not be billed separately.

Note: The UB-04 CMS-1450 claim form is limited to 28 items per outpatient claim. If necessary, IV supplies (Y7112) and central supplies (Y7107) may be combined on the charge detail and considered as single items with the appropriate quantities and total charges.

45 Service date Enter the numerical date of service that corresponds to each procedure for outpatient claims.

45 (line 23)

Creation date Enter the date on which the bill was submitted.

46 Service units Provide units of service, if applicable. For inpatient services, enter the number of days for each accommodation listed. If applicable, enter the number of pints of blood. When billing for observation room services, the units indicated in Block 46 should always represent hours spent in observation.

47 Total charges Enter the total charges for each service provided.

48 Noncovered charges If any of the total charges are noncovered, enter this amount.

51 Provider identifier Enter the nine-digit provider identifier.

54 Prior payments Enter amounts paid by any TPR, and complete Blocks 32, 61, 62, and 84 as required.

56 NPI Optional—Enter the NPI of the billing provider.

57 Other identification (ID) Enter the CSHCN TPI (nonNPI) of the billing provider.

58 Insured’s name If other health insurance is involved, enter the insured’s name.

60 CSHCN Services Program identification number

Enter the patient’s nine-digit CSHCN Services Program number.

61 Insured group name Enter the name and address of the other health insurance.

62 Insurance group number Enter the policy number or group number of the other health insurance.

63 Treatment authorization code

Enter the PAN for home health services, freestanding psychi-atric facilities, freestanding rehabilitation facilities, and for surgery if one was issued.

65 Employer name Enter the name of the client’s employer if health-care might be provided.

67 Principal diagnosis (DX) code and present on admission (POA) indicator

Enter the ICD-9-CM diagnosis code in the unshaded area for the principal diagnosis to the highest level of specificity available. Optional: POA Indicator—Enter the applicable POA indicator in the shaded area for inpatient claims.




5

67A–67Q

Other DX codes and POA indicator

Enter the ICD-9-CM diagnosis code in the unshaded area to the highest level of specificity available for each additional diagnosis. Enter one diagnosis per block, using Blocks A through H only.A diagnosis is not required for clinical laboratory services provided to nonpatients (TOB “141”).Exception: A diagnosis is required when billing for estrogen receptor assays, plasmapheresis, cancer antigen CA 125, immunofluorescent studies, surgical pathology, and alpha-fetoprotein.

Note: ICD-9-CM diagnosis codes entered in 67I—67Q are not required for systematic claims processing.

Optional: POA indicator—Enter the applicable POA indicator in the shaded area for inpatient claims.


69 Admit DX code Enter the ICD-9-CM diagnosis code indicating the cause of admission or include narrative.Note: The admitting diagnosis is only for inpatient claims.

70a–70c Patient’s reason DX Optional—New block indicating the client’s reason for visit on unscheduled outpatient claims.

71 Prospective Payment System (PPS) code

Optional—The PPS code is assigned to the claim to identify the DRG based on the Grouper software called for under contract with the primary payer.

72a–72c External cause of injury (ECI) and POA indication

Optional—Enter the ICD-9-CM diagnosis code in the unshaded area to the highest level of specificity available for each additional diagnosis.POA indicator—Enter the applicable POA indicator in the shaded area for inpatient claims.


74 Principal procedure code and date

Enter the ICD-9-CM procedure code for each surgical procedure and the date (MM/DD/YYYY) each was performed.

74a–74c Other procedure codes and dates

Enter the ICD-9-CM procedure code for each surgical procedure and the date (MM/DD/YYYY) each was performed.



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Chapter 5

76 Attending provider Attending provider name and identifiers.Optional—NPI of the attending provider.Required—TPI in the block to the right of Qualifier box, if applicable.For inpatient claims, enter the license number or UPIN of the provider who performed the service or procedure or is responsible for the treatment and plan of care (POC). Use the following format: 11233333.1 Two-digit state indicator (e.g., TX for Texas) 2 Licensing board indicator examples:

B = MD or DOC = Chiropractor D = DentistP = Podiatrist

3 License number. Example: TXBL1234

If the provider has a temporary license number, enter “TEMPO.” Example: TXBTEMPO. Enter the attending provider’s last name and first name.

77 Operating provider Operating provider’s name and identifiers:Optional—NPI of the operating provider.Required—TPI in the block to the right of Qualifier box, if applicable.This is required when a surgical procedure code is listed on the claim. Include the name and CSHCN Services Program ID number of the individual with the primary responsibility for performing the surgical procedures.Enter the attending provider’s last name and first name.




5

78–79 Other (A or B) provider Other provider’s name and identifiers:Optional—NPI of the other provider. See below for additional information.Required—TPI in the block to the right of Qualifier box, if applicable.For outpatient claims, enter the license number for the following: • The ordering physician for all laboratory and radiology

services. (If a different physician ordered laboratory or radiology services, enter his or her license number in Block 76, and enter the referring or attending physician’s license number or UPIN in this block.)

• The designated physician for a limited client when the physician-performed or authorized nonemergency care.

• Referring provider—The provider who sent the patient to another provider for services. Required on an outpatient claim when the referring provider is different than the attending physician.

Note: If the referring physician is a resident, Blocks 76 and 78 must identify the physician who is supervising the resident.

Other operating physician—An individual performing a secondary surgical procedure or assisting the operating physician. Required when another operating physician is involved.Rendering provider—The health-care professional who performed, delivered, or completed a particular medical service or nonsurgical procedure. Enter the attending provider’s last name and first name.



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Chapter 5

5.7.1.6 Occurrence Codes

80 Remarks This block is used to explain special situations, such as the following: • The home health agency must document in writing the

number of Medicare visits used in the nursing POC and also in this block.

• If a patient stays beyond dismissal time, indicate the medical reason if an additional charge is made.

• If billing for a private room, the medical necessity must be indicated and signed by the physician.

• If services are the result of an accident, the cause and location of the accident must be entered in this block. The time must be entered in Block 39.

• If laboratory work is sent out, the name and address or the provider identifier of the facility where the work was forwarded must be entered in this block.

• If the patient is deceased, enter the date of death.

• If services were rendered on the date of death, enter the time of death.

• If the services resulted from a family planning provider’s referral, write “family planning referral.”

• If services were provided at another facility, indicate the name and address of the facility where the services were rendered.

• Enter the date of onset for patients receiving dialysis services.

• Request for 110-day rule for third-party insurance.

81a–81d Code code (CC) Optional—Area to capture additional information necessary to adjudicate the claims. Required when, in the judgment of the provider, the information is needed to substantiate the medical treatment and is not supported elsewhere on the claim data set.

Code Description Guidelines

01 Auto accident/auto liability insurance involved

Enter the date of auto accident. Use this code to report an auto accident that involves auto liability insurance requiring proof of fault.

02 Auto or other accident/no-fault involved

Enter the date of an accident, including auto or other, where no-fault coverage allows insurance immediate claim settlement without proof of fault. Use this code in conjunction with occurrence codes 24, 50, or 51 to document coordi-nation of benefits with the no-fault insurer.

03 Accident/TORT liability Enter the date of an accident (excluding automobile) resulting from a third party’s action. This incident may involve a civil court action in an attempt to require payment by the third party, other than no-fault liability.




5

04 Accident/employment-related

Enter the date of an accident that allegedly relates to the patient’s employment and involves compensation or employer liability. Use this code in conjunction with occurrence codes 24, 50, or 51 to document coordination of benefits with workers’ compensation insurance or an employer. Only services that are not covered by workers’ compensation may be considered for payment by the CSHCN Services Program.

05 Other accident Enter the date of an accident not described by the above codes. Use this code to report that no other casualty-related payers have been determined.

06 Crime victim Enter the date on which a medical condition resulted from alleged criminal action.

11 Onset of symptoms Indicate the date the patient first became aware of the symptoms or illness being treated.

24 Date other insurance denied Enter the date of denial of coverage by a TPR.

25 Date benefits terminated by primary payer

Enter the last date for which benefits are claimed.

27 Date home health plan of treatment was established

Enter the date the current plan of treatment was established.

Code Description Guidelines


Chapter 5

5.7.1.7 UB-04 CMS-1450 Example__ __ __

1 2 4 TYPEOF BILL

FROM THROUGH5 FED. TAX NO.

a

b

c

d

DX

ECI

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

1

2

3

4

5

6

7

8

9

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5

5.7.1.8 Dental Claim FilingDental and orthodontia services must be billed using the 2006 American Dental Association (ADA) Dental Claim Form when requesting payment.

Providers are responsible for obtaining these forms from a supplier of their choice.

Refer to: the ADA website at www.ada.org/prof/resources/topics/claimform.asp for a sample of the ADA Dental Claim Form.

5.7.1.9 Instructions for Completing the ADA Dental Claim FormThe instructions describe the information that must be entered in each of the block numbers of the 2006 ADA Dental Claim Form. Thoroughly complete the dental claim form according to the instructions below to facilitate prompt and accurate reimbursement and reduce follow-up inquiries.

Block No. ADA Description Instructions

1 Type of Transaction (Mark all applicable boxes)

For the CSHCN Services Program, check Statement of Actual Services Box. The other two boxes are not applicable.

2 Predetermination/Preautho-rization Number

Enter PAN if assigned by the CSHCN Services Program.

3 Company/Plan Name, Address, City, State, ZIP Code

Enter name and address of CSHCN Services Program Contractor payer where the claim is to be sent.

4 Other Dental OR Medical Coverage?

Leave blank if no other dental or medical coverage (skip Blocks 5–11). Check Yes if dental or medical coverage is available other than CSHCN Services Program coverage, and complete Blocks 5–11.

5 Name of Policy-holder/Subscriber in #4

This line refers to the insured and is not necessarily the client. May be a parent or legal guardian of the client receiving treatment.

6 Date of Birth (MM/DD/CCYY)

Enter insured’s eight-digit date of birth (MM/DD/CCYY). This line refers to the insured and is not necessarily the client. May be a parent or legal guardian of the client receiving treatment.

7 Gender Check insured’s correct gender. This line refers to the insured and is not necessarily the client. May be parent or legal guardian of client receiving treatment.

8 Policyholder/Subscriber ID (SSN or ID#)

Enter insured’s subscriber identifier. This line refers to the insured and is not necessarily the client. May be a parent or legal guardian of the client receiving treatment.

9 Plan/Group Number Enter insured’s plan/group number. This line refers to the insured and is not necessarily the client. May be a parent or legal guardian of the client receiving treatment.

10 Patient’s Relationship to Person Named in #5

Enter insured’s relationship to primary subscriber. This line refers to the insured and is not necessarily the client. May be a parent or legal guardian of the client receiving treatment.

11 Other Insurance Company/Dental Benefit Plan Name, Address, City, State, ZIP Code

Information on other insurance carrier, if applicable.

12 Policyholder/Subscriber Name (Last, First, Middle Initial, Suffix), Address, City, State, ZIP Code

Enter client’s last name, first name, and middle initial exactly as written on the CSHCN Services Program Eligibility Form.


Enter client’s eight-digit date of birth (MM/DD/CCYY).

14 Gender Check client’s gender.


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15 Policyholder/Subscriber ID (SSN or ID#)

Enter client’s CSHCN Services Program number.

16 Plan/Group Number Enter the benefit code, if applicable, of the billing or performing provider.

17 Employer Name Not applicable for the CSHCN Services Program.

18 Relationship to Policy-holder/Subscriber in #12 Above

Not applicable for the CSHCN Services Program.

19 Student Status For exception to periodicity, check the full time student (FTS) box and provide a narrative explanation in Block 35.

20 Name (Last, First, Middle Initial, Suffix), Address, City, State, ZIP Code

Must put client name information, same as in Block 12.


Must put client’s eight-digit date of birth information, same as in Block 13.

22 Gender Must put client gender information, same as in Block 14.

23 Patient ID/Account # (Assigned by Dentist)

Optional—Used by dental office to identify internal patient account number. This block is not required to process the claim.

24 Procedure Date (MM/DD/CCYY)

Enter eight-digit date of service (MM/DD/CCYY).

25 Area of Oral Cavity Not applicable for the CSHCN Services Program.

26 Tooth System Not applicable for the CSHCN Services Program.

27 Tooth Number(s) or Letter(s) Enter the Tooth ID as required for procedure code. Select the appropriate tooth number for permanent teeth (01–32 or the appropriate letter for primary teeth 0A through 0T).

28 Tooth Surface Enter the Surface ID as required for procedure code using M (Mesial); F (Facial); B (Buccal or Labial); O (Occlusal); L (Lingual or Cingulum); D (Distal); and/or I (Incisal).

29 Procedure Code Use appropriate Current Dental Terminology (CDT) procedure code.

30 Description Enter brief description from the CDT procedure code.

31 Fee Enter usual and customary charges for each line of service used. Charges must not be higher than the fees charged to private pay clients.

32 Other Fee(s) Enter other fees (e.g., other insurance payment).

33 Total Fee Total all fees in column under Block 31.

34 Place an “X” on each missing tooth

Place an X on each missing tooth as required for procedure code.

35 Remarks Use the Remarks space for local orthodontia codes, a narrative explanation for exception to periodicity (Block 19), a facility name and address if the place of treatment (Block 38) is not a provider’s office, an emergency narrative (Block 45), or additional information, such as reports for 999 codes or multiple supernumerary teeth, or remarks codes.

36 Patient/Guardian signature Not applicable for the CSHCN Services Program.

37 Subscriber signature Not applicable for the CSHCN Services Program.




5

5.7.1.10 Electronic Claims SubmissionTMHP uses the HIPAA-compliant ANSI ASC X12 4010A file format through secure socket layer (SSL) and virtual private networking (VPN) connections for maximum security.

38 Place of Treatment Check only Provider’s office box or Hospital box. Use Hospital if a day surgery facility was used.

39 Number of Enclosures The CSHCN Services Program does not require enclosures to accompany a claim. Do not submit radiographs with claims.

40 Is Treatment For Orthodontics?

Check Yes or No as appropriate.

41 Date Appliance Placed (MM/DD/CCYY)


42 Months of Treatment Remaining


43 Replacement of Prosthesis? Not applicable for the CSHCN Services Program.

44 Date Prior Placement (MM/DD/CCYY)


45 Treatment Resulting from Providers are required to check Other Accident box for emergency claim reimbursement. If Other Accident box is checked, information about the emergency must be provided in Block 35.

46 Date of Accident (MM/DD/CCYY)


47 Auto Accident State Not applicable for the CSHCN Services Program.

48 Name, Address, City, State, ZIP Code

Name and address of the billing group or individual provider (not the name and address of a provider employed within a group).

49 NPI Optional—Enter required billing dentist’s NPI for a group or an individual (not the NPI for a provider employed within a group).

50 License Number Not applicable for the CSHCN Services Program.

51 SSN or TIN Not applicable for the CSHCN Services Program.

52 Telephone Number Enter area code and telephone number of billing group or individual (not the telephone number of a provider employed within a group).

52A Additional Provider ID Enter the TPI assigned to the billing dentist or dental entity (not the CSHCN Services Program employed within a group).

53 Signed (Treating Dentist) Required signature of treating dentist or authorized personnel.

54 NPI Optional—Enter the performing dentists (provider who treated the client).

55 License Number Not applicable for the CSHCN Services Program.

56 Address, City, State, ZIP Code


56A Provider Speciality Code This block is optional.

57 Telephone Number Not applicable for the CSHCN Services Program.

58 Additional Provider ID Required information—must enter nine-character TPI for the performing dentist (provider who treated the client) TPI.



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Claims may be submitted electronically to TMHP through TexMedConnect on the TMHP website at www.tmhp.com or through billing agents who interface directly with the TMHP Electronic Data Inter-change (EDI) Gateway.

Refer to: Chapter 33, “TMHP Electronic Data Interchange (EDI),” for more information about electronic claims submission.

5.7.1.11 Dates on ClaimsAll dates (such as date of birth and date of service) entered on the claim (electronic and paper) must be eight digits in MMDDYYYY format.

Example: August 6, 2007, is entered as 08062007.

5.7.1.12 Span DatesProviders currently submitting paper claims and that have provided services on consecutive days may bill multiple consecutive days per claim detail as long as the dates are in the same month and year. Providers must indicate (in the quantity billed) the number of dates they are billing.

Example: Services were provided each day from August 6, 2007, to August 16, 2007. When submitting the paper claim, enter the from date of service as 08062007 and the to date of service as 08162007. The quantity is 11.

Note: Claims submitted with a quantity billed not equal to the number of days indicated in the date of service blocks are denied. When the claim is processed, the system creates multiple details consisting of four consecutive days each so that the claim appears on the provider’s R&S report with one detail for each four days billed. Using the example above, there are three details as illustrated below. If the number of details created during this process is greater than 28, the claim is denied for exceeding the maximum details per claim, and the provider must resubmit the claim, dividing the dates of service into multiple claims, to convey complete billing information.

5.7.1.13 Hospital BillingHospitals submitting inpatient claims on paper may submit up to 61 service lines per claim. When the claim is submitted, the system performs a merge function that combines like revenue codes to reduce the number of service lines to 28 or less. Because of the merge function, it is important to understand that when the claim appears on the R&S report the provider does not see the 61 service lines submitted, but rather the results of merged details. If the merge function is unable to merge the number of service lines to 28, the claim is denied for exceeding the maximum details per claim, and the claim needs to be subdivided and resubmitted as more than one claim.

For more information on electronic claim submission, contact the TMHP EDI Help Desk at 1-888-863-3638, which is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time.

5.8 TMHP-CSHCN Services Program Contact CenterThe TMHP-CSHCN Services Program Contact Center at 1-800-568-2413 is available Monday through Friday, from 7 a.m. to 7 p.m., Central Time, and is the main point of contact for the CSHCN Services Program provider community.

Detail From DOS To DOS Qty Billed

1 08062007 08092007 4

2 08102007 08132007 4

3 08142007 08162007 3


http://www.tmhp.com

chapter reimbursement and claims filing 5 - tmhp 2008/05... · chapter 5 cpt only copyright 2007...

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