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Managers andManagement

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Learning Outcomes

Tell who managers are and where they

work.

Define management.

Describe what managers do.

Describe the factors that are reshaping and

redefining management.

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Tell who managers

are and where they

work.

Who Are Managers?Where Do They Work?

Organization

A deliberate arrangement of people brought

together to accomplish a specific purpose

Common Characteristics of Organizations

1. Goals: to create amazing family entertainment and to provide customers

extraordinary experiences, which will lead to increasing shareholder value.

2. People: work to create the content and experiences that are so important

to the company’s businesses. Others provide supporting services or

interact with guests (customers) directly

3. Structure: an organization is structured in some way that defines and

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Three Characteristics of Organizations

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How Are Managers Different from Nonmanagerial Employees?

Nonmanagerial Employees

• Work directly on tasks

• Not responsible for overseeing others’ work

Managers

• Direct and oversee the activities of others

• May have work duties not related to

overseeing others

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Management Levels

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• responsible for making decisions and defining policies and

values; vice president, president, chancellor, managing

director, CEO, COO, or chairperson of the board

• responsible for translating the goals set by top

managers into specific details that lower-level

managers will see get done; department head,

project leader, unit chief, division or store manager

• responsible for directing the day-to-day

activities of nonmanagerial employees;

supervisors, Office managers, unit coordinators

• responsible for managing and

facilitating the activities of a work team.

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Define

management.

What Is Management?

• Principles of Scientific Management by F.W. Taylor

• His theory of scientific management: the use of

scientific methods to define the “one best way” for

a job to be done.

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What Is Management?

The process of getting things done effectively

and efficiently, with and through people.

Effectiveness: Doing the right things

Efficiency: Doing things right

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Efficiency and Effectiveness

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Is the Manager’s Job Universal?

1. Level in the Organization

2. Size of the Organization

3. Profit vs. Not-for-profit

4. National Borders

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Is the Manager’s Job Universal?

1. Level in the Organization

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Is the Manager’s Job Universal?2. Size of the Organization

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A small business is an

independent business having

fewer than 500 employees that

doesn’t necessarily engage in any

new or innovative practices and

has relatively little impact on its

industry.

Is the Manager’s Job Universal?

Profit vs. Not-for-profit

National Borders

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Describe what

managers do.

What Do Managers Do?

Ways to Look at What Managers Do

Four Functions Approach

Management Roles Approach

Skills and Competencies

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Four Functions Approach

•Planning

•Organizing

•Leading

•Controlling

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Management Roles Approach

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Which Approach Takes the Prize?

Functions ☑

Roles ☐

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What Skills Do Managers Need?

Conceptual Skills

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Interpersonal Skills

Technical Skills Political Skills

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Describe the factors

that are reshaping

and redefining

management.

Welcome to the New World of Management!

Changing Workplaces + Changing Workforce

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Technology Diversity

Why Are Customers Important?

Consistent, high-quality customer service is

essential to survival.

Customer-responsive organization where employees

are friendly and courteous, accessible,

knowledgeable, prompt in responding to customer

needs, and willing to do what’s necessary to please

the customer.

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Why Is Innovation Important?

Innovation means doing things differently,

exploring new territory, and taking risks.

“Nothing is more risky than not innovating.”

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Importance of Social Media

Connecting with customers

Managing human resources

Employees don’t just use these on their personal time,

but also for work purposes. That’s why managers again

are struggling with guidelines for employee use as they

attempt to navigate the power and peril of social media.

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Importance of Sustainability

From a business perspective, sustainability

refers to a company’s ability to achieve its

business goals and increase long-term

shareholder value by integrating economic,

environmental, and social opportunities into

its business strategies.

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Managers Matter!

The single most important variable in

employee productivity and loyalty isn’t pay

or benefits or workplace environment; it’s

the quality of the relationship between

employees and their direct supervisors.

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