chapter four by u

8/10/2019 Chapter Four by u

1/8

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

The questionnaires were distributed and retrieved from 20 secretaries, who were

randomly selected for the research work.

The analysis of the data collected would be presented in tables a

SECTION A

TABLE 1

DISSTRBUTION OF RESPONDENTS BY SEX

CARDRE FEMALE MALE TOTAL

Senior secretary 7 3 IO

Junior secretary 5 5 10

The table show that male secretary are no longer easy to come by. He has been

observed that that some executives will even insist on having female secretary s

TABLE 2

AGE CLASSIFICATION


2/8

RANGE NUMBER OF RESPONDENTS PERCENTAGE

25- 30 8 40

31- 35 5 25

36- 40 3 15

40 and above 4 20

Total 20 100

The table above show that majority of the respondents (40%) are within the age

of 36- 40years 25% between 31-35 years 20% within the 40 and above age range.

With the majority at 40% it means that the respondents are young and active and

therefore the responses given by them may be reliable.

TABLE 3

MARITAL STATUS

VARIABLE NUMBER OF RESPONDENTS PERCENTAGE

Married 7 35

Single 13 65

Total 200 100

The table above shows that 65% of the respondents were single while 35% of

them were married


3/8

TABLE 4

ACADEMIC STATUS OF RESPONDENTS

RANGE NUMBER OF RESPONDENTS PERCENTAGE

WASC of G.CE 5 20

HND/ND 10 60

Other professional certificates 5 20

Total 20 100

From the table above the basic qualification of most respondents was the

HND/HD, this means that first bank did not employ amorally below HND/ND

levels to assist in their task of total quality management A further look at the

table reveals that 60% of all the secretaries have attained either the ND or ND

while 20% had other professional certificate and GCE or WASC had 20%

TABEL 5

CATEGORIES OF SECRTARY


Secretary 10 50

Confidential 5 25


4/8

Executive 5 25

Executive Executive Executive

The table above shows the different categories of secretaries at first bank PLC. In

the bank secretaries are differentiable by their category

TABLE 6

REMUNERATION

ARE YOU WELL PAID


YES 15 75

NO 5 25

Total 20 100

The table above 75% of the respondents agreeing they were well paid. This was

because the management of the bank recently reviewed staff salaries. This

favored the secretary because, initially they system did not recognize the role the

secretary played in the administration of the bank. 25% of the respondent were

not satisfied, it was discovered that they were the people that had just the WASC

and other unrecognized certificated.


5/8

QUESTION 7

ARE YOU AN EXCUTIVE SERCRCTARY


YES 10 50

NO 10 50

Total 20 100

Sine the research covered both the junior and senior categories Executive

secretors were considered among the senior category. The researcher got 50%

executive secretaries, and 50% non executives.

QUESTION 8

If, yes for how long have you working at the post? This is a follow- up to question

7 in order to find out the level of experience.

TABLE


Less than 3 years 2 20

3-5 years 5 50

5-10 years 1 10


6/8

11- 15years 2 20

Total 10 100

The table above show that 20% had worked as executive secretary for less than 3

years 50% within do rage of 3-5 years while 10% had worked for 6-10 years and

20% had worked also 11-15 years

QUESTION 9

Do you have a bright prospect for advancement in you office


Yes 15 75

No 5 25

Total 20 100

From the above table 75% believed they had bright prospect for advancement in

the office while 25% gave the excuse that because they were not well paid, they

depend on was the internal appraisal which they believed would favor them

whenever the bank decided to appraise them

QUESTION 10

Apart from your secretarial training are you exposed to other training programs.


7/8

TABLE 10


Yes 15 75

No 5 25

Total 20 100

Result from the above table show that 75% had under- gone other training

programs just as it was the practice in first bank to expose their staff to diverse

from of knowledge and training very few are yet to benefit from the practice.

QUESTION 11

As a secretary do you thank a banking administration can succeed with secretaries


Yes 2 10

No 18 90

Total 20 100

To question 11 the above table shows the degree of indispensability of secretary

to baking administrations majority supported the fact that secretary would always

be required 60 hold their positions in am I banking administration were to be

successful. This discourser strongly upheld hypothesis.


8/8

QUESTION 12

Do you for any reason regret working as a secretary.


Yes 15 75

No 5 25

Total 20 100

chapter four by u

Documents