chapter 8 slides for an it a classes

8/2/2019 Chapter 8 Slides for an It a Classes

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Chapter 8

Job Satisfaction, Commitment

and Behaviors

PSYC 2171 Fall 2008


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Job Satisfaction, Commitment and Behavior

Job Satisfaction

job satisfaction - the degree of pleasure an employee derives

from his or her job

I/O psychologists have been studying this for many years

Why?

Do you think the average job

satisfaction in the U.S. has increasedor decreased over the years?


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Job Satisfaction, Commitment, and Behavior

Job Satisfaction

Measuring Job Satisfaction:

Many measures of job satisfaction have been developed (e.g., Job

Descriptive Index; Minnesota Satisfaction Questionnaire; Faces)

You can measure job satisfaction at two levels:

Global job satisfaction (Overall, I am satisfied with my job) Job facet satisfaction (pay, supervisor, coworkers, working

conditions, etc.)


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Multi-faceted nature of JS

WorkSatisfaction

PaySatisfaction

PromotionSatisfaction

SupervisionSatisfaction

CoworkerSatisfaction

GeneralJob Satisfaction


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Job Satisfaction

Predictors of Job Satisfaction:

Situational

Dispositional


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Job Satisfaction

Usually studied in relation to 3 outcomes

Performance

Turnover

Absenteeism


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Organizational citizenship behavior-work behavior that goes above and beyond the required duties of the job

(also called contextual performance; prosocial behavior, extra-role

performance)

What kinds of things do you do on your job that go above and beyond

your required duties?


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Dimensions of citizenship behavior:

altruism

conscientiousness

courtesy

sportsmanship

civic virtue


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Why do people perform OCBs?

1. Dispositional origins:

conscientiousness

agreeableness


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Organizational Attitudes and Behavior

Why do people perform OCBs?

2. Situational origins:

fairness perceptions

Other reasons?


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Organizational Attitudes and Behavior

Organizational commitment - the extent to which an

employee feels a sense of allegiance to his or her employer

Types of commitment:

Affective

Continuance

Normative

How does each type relate to outcomes like performance,

absenteeism and turnover?


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SAMPLE ORGANIZATIONAL

COMMITMENT ITEMS:

What kind of commitment do these items seem to be

measuring?

I feel as if this organizations problems are my own.

This organization has a great deal of personal meaning for

me.

I would be happy to work at this organization until I retire.

I enjoy discussing my work organization with others.


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COMMITMENT ITEMS:

What kind of commitment do these items seem to be

measuring?

Too much in my life would be disrupted if I decided I wanted

to leave my organization now.

I was taught to believe in the value of remaining loyal to one

organization


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COMMITMENT ITEMS:

Targets of Commitment

Coworkers

Supervisor

Organization

Profession

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