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CHAPTER 8

BUSINESS SUPPORT SYSTEM

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Objectives

The objectives of this chapter are:To describe various types of support services available for entrepreneurs in Malaysia.To identify ministries and agencies entrusted to provide support services for entrepreneursTo describe various schemes and assistance provided by the government to assist development of SME.

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Learning Outcomes

At the end of this chapter, students should be able to:know the type support services provided for entrepreneursknow the relevant agency or ministry providing such assistance to entrepreneursknow the type of resources and facilities available for various sectors

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The Importance of Business Support Systems

Support systems are crucial in ensuring creation, development, growth and sustainability of SMEs.

Support systems can be provided through entrepreneurship ecosystems such as market, human capital, financial resources, policies, professional services, support infrastructure, etc. (Isenberg, 2010).

Support systems primarily determined by the national agenda laid down by the government.

National SME Development Council (NSDC) chaired by the Prime Minister was formed back in 2006 to strengthen support for SME development and growth. This was followed by formation of the Special Taskforce to Facilitate Business or PEMUDAH.

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Business Support Services

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Forms of Business Support Systems

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Forms of Business Support Systems (cont.)

Infrastructure support services – Business Premise Facilities: Business Incubator Programmes

• Science and Technology Parks, Technology Business Incubators, Business Incubators, Virtual Business Incubators, Business Support Centres.

– Incubation for Manufacturing Sector– SME Bank Factory Complex – Technology-Based Industry Incubator Programmes – SIRIM Incubator Programme

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− Malaysian Technology Development Corporation (MTDC)

– Kulim High-Tech Park

– Technology Park Malaysia (TPM)—Incubation and Innovation Centre

– MARA Incubator Programmes

– Incubation for Agriculture Sector

• Agriculture Youth Entrepreneur Incubation Programme (DOA)

• Sabah Agropreneurial Incubator

Forms of Business Support Systems (cont.)

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Forms of Business Support Systems (cont.)

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Financial Support Services

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Financial Support Services (cont.)

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Financial Support Services

Capacity and capability enhancement services training and development programmes for SMEs marketing assistance technical assistance research & development facilities advisory, extension services and information