chapter 7 impact of information technology. agenda shneiderman’s plagues of the information era...
TRANSCRIPT
Chapter 7
Impact of Information Technology
Agenda
• Shneiderman’s Plagues of the Information era
• Ethics Issues
• Corporate Code of IT Ethics
• Other Impacts
Shneiderman’s Plagues of the Information Age
• Ben Shneiderman– Univ. Maryland (College Park)– Computer Science– Human Factors Institute– System Philosopher
Plagues
• Anxiety– “Computer shock”– “Terminal terror”– “Network neurosis”
• Alienation– Less connected to other people– “Whose voice is that, anyway”
Plagues
• Impotence of individual– Everyone treated the same– No special treatment for exceptions
• Bewildering complexity and speed– Windows 2002?– Pentium
Plagues
• Organizational fragility
• Invasion of privacy– Retail database
• Unemployment and displacement– Clerks/typesetters– VP - mortgage loan decision replaced by
Expert System (ES)
Plagues
• Lack of responsibility– “Sorry, the computer won’t let me ________.”
• Deteriorating image of people– “Intelligent terminals”– “Expert systems”– “Maybe they’ll keep us as pets.”
Agenda
• Shneiderman’s Plagues of the Information era
• Ethics Issues
• Corporate Code of IT Ethics
• Other Impacts
Ethics Issues
• IT increases, particularly in processing and storage, have led to increases in:– Numbers of mistakes– Computer crime– Invasion of privacy– Unethical behavior
Computer Crime
• Add / delete / modify inputs
• Modify / develop programs that commit a crime
• Alter / modify data files
• Operate IT in a way to commit a crime
• Divert / misuse valid output
• Role of auditor
Security / Privacy
• Security is protection of data which, if wrongly disseminated, may damage organizational goals (e.g., profit)
• Privacy is protection of data which, if wrongly disseminated, may damage individuals.
• Natural motivation to protect security
• Must have laws to protect privacy
Mason’s PAPA Model
• Privacy
• Accuracy
• Property
• Access
Privacy
• What information about individuals should be revealed?
• What safeguards are in place to protect a person’s privacy?
• What information can a person keep private and confidential, and not be forced to reveal to others?
Accuracy
• Who is responsible for data accuracy?
• Who is accountable / liable for inaccurate data?
• What safeguards have been established to ensure accuracy?
• What can individuals do to ensure that data stored on them is accurate?
Property
• Who owns the information?
• Who has the right to buy or acquire the information?
• How should access to intellectual property be regulated?
• Who places a value on intellectual property?
Intellectual Property Rights
• Trade secrets– Software, if not in public domain
• Copyright– 1980 Computer Software Copyright Act
• Patent– 1981 Supreme Court decision allowed
software to be patented
Access
• What information does a person have a right to access?
• What safeguards exist for information access?
• How do we guarantee equal access across social and economic groups?
Agenda
• Shneiderman’s Plagues of the Information era
• Ethics Issues
• Corporate Code of IT Ethics
• Other Impacts
Corporate Code of IT Ethics
• Laudon and Laudon, 1996
• Issues that must be addressed– Information rights / obligations– Property rights / obligations– Accountability and control– System quality– Quality of life
Info Rights / Obligations
• Employee e-mail privacy
• Workplace monitoring
• Treatment of corporate information
• Policies on customer information
Property Rights
• Software licenses
• Ownership firm data / facilities
• Ownership employee software created on firm’s hardware
• Software copyrights
Accountability / Control
• Single person responsible for all IT
• Reporting persons responsible for:– Individual rights– Property rights– System quality– Quality of life
• Potential liabilities of system / corporation officers
System Quality
• Errors that can be tolerated– System warranties
• Measurement methodology– Collection– Reporting
Quality of Life
• IT purpose to improve quality of life for customers and employees
• Achieve high levels of:– Product quality– Customer service– Employee satisfaction– Human dignity
Agenda
• Shneiderman’s Plagues of the Information era
• Ethics Issues
• Corporate Code of IT Ethics
• Other Impacts
Organizations
• Structure (E-commerce)– Multination & culture– Flatter organizational hierarchies
• Management – Telecommuting– Authority, power, & status (expert systems)
Individual
• Telecommuting– Satisfaction– Dehumanization & psychological
• Health – Ergonomics
Points to Remember
• Shneiderman’s Plagues of the Information era
• Ethics Issues
• Corporate Code of IT Ethics
• Other Impacts
Discussion Questions
• What are your suggestions to regulate the usage (privacy issues) of customer data by a business?
• Who will be responsible for the information error produced by an organization?
• What policy does your organization have in terms of privacy and security issue?
Assignment
• Review technology guides 1,2,4 & chapters 1- 7
• Read chapter 8
• Exam 1: 10/16/01
• Group assignment 2 due date: 10/16/01
• Research paper