chapter 5 summary of findings, conclusion and reccomendation

68EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY

COLLEGE OF HOSPITALITY MANAGEMENT

CHAPTER 5

Summary of Findings, Conclusions, and Recommendations

This chapter presents the summary or the research work

undertaken, the conclusions drawn and the recommendations made as

an outgrowth of this study. This study is on the profile and

performance evaluations of Filipino Tour Guide as Perceived by

Local Tourist.

On the Tourist and Tour Guide profile were age, sex, civil

status, educational qualifications, and in-service trainings

attended were undertaken.

Summary of Findings

The salient findings of the study are as follows:

1. How do the local tourists assess the Filipino Tour Guides

in terms of:

1.1 Personality

The local tourists assessed the Filipino Tour Guides in terms

of Personality as Outstanding with weighted mean of 4.44.

1.2 Communication Skills



The local tourists assessed the Filipino Tour Guide in terms

of Communication Skills as Very Good with weighted mean of 3.49.

1.3 Technical Skills

The local tourist perceived the Filipino Tour Guide in terms

of Technical Skills as Good with weighted mean of 4.49.

2. Is there a significant difference on perception of the

local tourist to the Filipino Tour Guides using the above

mentioned variables?

The overall computed t-value of 0.71 is lower than the

critical value of 1.645 at 0.05 percent level of significance with

48 degrees of the freedom. It was interpreted as not significant

therefore, the hypothesis is accepted.

Conclusions

Based on the findings of the study, the following conclusions

are drawn:

1. The researchers conclude that the Filipino tour guide

should have enough skills and knowledge to be an

effective leader.



2. The researchers conclude that the two groups of

respondents have the same perception of what they

observed with their tour guides when it comes to the

above mentioned variables.

3. The researchers then conclude that the tourists do not

mind the attitude of the Filipino Tour Guides as being

Tactful.

Recommendation

Based on the findings and conclusions presented, the

following recommendations are suggested:

1. The researchers recommend that the Filipino Tour Guides

should improve their personality especially with their

grooming, personal hygiene, professional appearance, and

flexibility so that the tourists will be convinced to

patronize their product or will recommend them to their

friends and will conduct a tour with the Filipino Tour

Guides of Intramuros, Manila.


have enough skills and knowledge for them to do well in



their assigned jobs and duties. The tour Guide also use

of highfalutin words often times, they need to improve

this Technical Skill for them to attract or encourage

tourists to listen.


should lessen their tactfulness so that the tourists

will come again. And instead of being tactful, the

researchers recommends to the Filipino Tour Guide to

improve their politeness.



BIBLIOGRAPHY

Atienza, Katrina Eunice. Tour Guiding as a Profession.

Philippines: Revised 2010 p.7 and p.19

Burns, Peter M. Tourism a new perspective. United Kingdom:

Copyright 2005 p.57

Clayton, Barrows W. Introduction to Management in the

Hospitality Industry. Canada: Copyright 2009 p.415

Cruz, Zenaida L. Principles of Tourism. Manila: Copyright

2006 p.3

Miller, Jack E. Supervision in the Hospitality Industry.

Canada: Copyright 2007 p.27

Rice, Susan. Travel Perspectives A guide to Becoming a Travel

Professional. Philippines: Copyright 2008 p.9

Shaw, Margaret. Marketing Essentials in Hospitality and

Tourism. New Jersey: Copyright 2008 p.246

Walker, John R. Exploring the Hospitality Industry. New

Jersey: Copyright 2008 p.27



ONLINE REFERENCES:

http://www.thefreedictionary.com/perceived

http://en.wikipedia.org/wiki/Expectancy_theory

http://www.paidemployment.com/Articles/Ten_Essential_Skills_for_a_Tour_Guide;173.aspx

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