chapter 3 forecasting. forecasting demand why is demand forecasting important? what is bad about...

62
Chapter 3 Chapter 3 Forecasting Forecasting

Upload: charity-golden

Post on 03-Jan-2016

234 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Chapter 3Chapter 3

ForecastingForecasting

Page 2: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecasting DemandForecasting Demand

Why is demand forecasting important?Why is demand forecasting important?

What is bad about poor forecasting?What is bad about poor forecasting?

What do these organizations forecast:What do these organizations forecast: Sony (consumer products division)Sony (consumer products division) Foley’sFoley’s Dallas Area Rapid Transit (DART)Dallas Area Rapid Transit (DART) UTAUTA

Page 3: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Questions in Demand ForecastingQuestions in Demand Forecasting

For a particular product or service:For a particular product or service: What exactly is to be forecasted?What exactly is to be forecasted? What will the forecasts be used for?What will the forecasts be used for? What What forecasting periodforecasting period is most useful? is most useful? What What time horizontime horizon in the future is to be in the future is to be

forecasted?forecasted? How many periods of past data should be used?How many periods of past data should be used? What What patternspatterns would you expect to see? would you expect to see? How do you select a forecasting model?How do you select a forecasting model?

Page 4: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Demand ManagementDemand Management

Recognizing and planning for all sources of demandRecognizing and planning for all sources of demandCan demand be controlled or influenced?Can demand be controlled or influenced? appointment schedulesappointment schedules

doctor’s officedoctor’s office attorneyattorney SAM telephone registrationSAM telephone registration

sales promotionssales promotions restaurant discounts before 6pmrestaurant discounts before 6pm video rental store discounts on Tuesdaysvideo rental store discounts on Tuesdays golf course discounts if you start playing after 4pmgolf course discounts if you start playing after 4pm theater matinee movie discountstheater matinee movie discounts

Page 5: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Qualitative vs. QuantitativeQualitative vs. QuantitativeForecasting MethodsForecasting Methods

Some Qualitative Methods:Some Qualitative Methods: Experienced guess/judgmentExperienced guess/judgment Consensus of committeeConsensus of committee Survey of sales forceSurvey of sales force Survey of all customersSurvey of all customers Historical analogyHistorical analogy

new productsnew products Market researchMarket research

survey a sample of customerssurvey a sample of customers test market a producttest market a product

Page 6: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Steps for Quantitative Forecasting MethodsSteps for Quantitative Forecasting Methods

1.1. Collect past data—usually the more the betterCollect past data—usually the more the better

2.2. Identify patterns in past dataIdentify patterns in past data

3.3. Select one or more appropriate forecasting methodsSelect one or more appropriate forecasting methods

4.4. Forecast part of past data with each methodForecast part of past data with each method Determine best parameters for each methodDetermine best parameters for each method Compare forecasts with actual dataCompare forecasts with actual data

5.5. Select method that had smallest forecasting errors on Select method that had smallest forecasting errors on past datapast data

6.6. Forecast future time periodsForecast future time periods

7.7. Determine prediction interval (forecast range)Determine prediction interval (forecast range)

8.8. Monitor forecasting accuracy over timeMonitor forecasting accuracy over time Tracking signalTracking signal

Page 7: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:
Page 8: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Types of Quantitative Forecasting MethodsTypes of Quantitative Forecasting Methods

Pattern ProjectionPattern Projection– time series regressiontime series regression– trend or seasonal modelstrend or seasonal models

Data SmoothingData Smoothing– moving averagemoving average– exponential smoothingexponential smoothing

CausalCausal– multiple regressionmultiple regression

Page 9: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Data Pattern ComponentsData Pattern Components

Sales

Time

LEVEL

Sales

Time

TREND

Sales

Time

SEASONALITY

Sales

Time

CYCLICALITY

Sales

Time

NOISE

De

c

De

c

De

c

19

80

19

86

Page 10: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Identifying Data Patterns for Time SeriesIdentifying Data Patterns for Time Series

Always Plot Data FirstAlways Plot Data First After plotting data, patterns are often obvious.After plotting data, patterns are often obvious.

Average or levelAverage or level Use mean of all dataUse mean of all data

TrendTrend Use time series regression – slope is trend – time period is Use time series regression – slope is trend – time period is

independent variableindependent variable

SeasonalitySeasonality Deseasonalize the dataDeseasonalize the data

CyclicalityCyclicality Similar to deseasonalizingSimilar to deseasonalizing

Random noiseRandom noise No pattern – try to eliminate in forecastsNo pattern – try to eliminate in forecasts

Page 11: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast AccuracyForecast Accuracy

n

EMAD

n

tt

1 Deviation AbsoluteMean

tperiodfor forecast

tperiodfor demand actual or

tperiodfor error forecast

t

ttttt

t

F

ADFDE

E

Page 12: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast AccuracyForecast Accuracy

n

EME

n

EMSE

n

tt

n

tt

1

1

2

(Bias)Error Mean

Error SquaredMean

Page 13: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast Accuracy ExampleForecast Accuracy Example

Period APeriod Att F Ftt E Ett |E |Ett| (E| (Ett))22

1 32 301 32 30

2 28 312 28 31

3 31 333 31 33

4 34 354 34 35

5 34 335 34 33

6 36 346 36 34

Totals:Totals:

2

-3

-2

-1

1

2

2 43

2

1

1

2

9

4

1

1

4

-1 11 23

Page 14: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast Accuracy ExampleForecast Accuracy Example

Bias =Bias =

MAD =MAD =

MSE =MSE =

-1/6 = -0.17

11/6 = 1.83

23/6 = 3.83

Page 15: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Quantity of Electric Irons Shipped by U.S. Mfgs.Quantity of Electric Irons Shipped by U.S. Mfgs.

0

2

4

6

8

10

12

14

1979

1980

1981

1982

1983

1984

1985

1986

1987

1988

mill

ion

un

its

Page 16: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Electric Irons Example -- DataElectric Irons Example -- Data

Year QtyYear Qty Year QtyYear Qty

1979 12.079 1984 7.8431979 12.079 1984 7.843

1980 11.478 1985 6.8341980 11.478 1985 6.834

1981 11.013 1986 7.6601981 11.013 1986 7.660

1982 6.616 1987 5.9181982 6.616 1987 5.918

1983 7.279 1988 7.1151983 7.279 1988 7.115

10-year average = 10-year average =

Last-7-year average = Last-7-year average =

8.38

7.04

Page 17: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Do time series regression analysisDo time series regression analysis

Y = a + bXY = a + bX

Y = dependent variable (actual sales)Y = dependent variable (actual sales)

X = independent variable (time period in this case)X = independent variable (time period in this case)

a = y-intercept (value of Y when X=0)a = y-intercept (value of Y when X=0)

b = slope or trendb = slope or trend

where N = number of periods of datawhere N = number of periods of data

N

Xb

N

Ya

XXN

YXXYNb 22

Page 18: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Electric Irons ExampleElectric Irons Example

X Y XX Y X22 XY XY

4 6.616 16 26.464 6.616 16 26.46

5 7.279 25 36.405 7.279 25 36.40

6 7.843 : :6 7.843 : :

7 6.834 : :7 6.834 : :

8 7.660 : :8 7.660 : :

9 5.918 : :9 5.918 : :

10 7.115 : :10 7.115 : :

== ===== === ======= ===== === =====

49 49.265 371 343.4549 49.265 371 343.45

Page 19: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

b =b =

a =a =

Y =Y =

YY1111 = =

YY1212 = =

-.05

7.388

7.388 - .05X

7.388 - .05(11) = 6.838

7.388 - .05(12) = 6.788

Page 20: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Moving Company Sales

0

50

100

150

200

250

Sp 19

88Sum Fall W

in

Sp 19

89Sum Fall W

in

Sp 19

90Sum Fall W

in

Sp 19

91Sum Fall W

in

Nu

mb

er

of

Tru

ck

s L

ea

se

d

Page 21: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Overlay the Years

0

50

100

150

200

250

Spring Summer Fall Winter

Nu

mb

er

of

Tru

cks

Le

ase

d

1988

1989

1990

1991

Page 22: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Seasonality and Trend Patterns Seasonality and Trend Patterns (Seasonalized Regression)(Seasonalized Regression)

Steps:Steps:

1. Deseasonalize the data to remove seasonality1. Deseasonalize the data to remove seasonality divide by seasonal index (SI)divide by seasonal index (SI)

2. Use regression to model trend2. Use regression to model trend

3. Make initial forecasts to project trend3. Make initial forecasts to project trend

4. Seasonalize the forecast4. Seasonalize the forecast multiply by SImultiply by SI

Page 23: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Moving Company ExampleMoving Company Example

Spring Summer Fall WinterSpring Summer Fall Winter

1988 90 160 70 120 1988 90 160 70 120 Overall Avg.Overall Avg.

1989 130 200 90 100 2020/161989 130 200 90 100 2020/16

1990 80 170 130 140 = 126.251990 80 170 130 140 = 126.25

1991 1991 130130 210210 80 80 120120

Total: 430 740 370 480Total: 430 740 370 480

Avg: 107.5 185 92.5 120Avg: 107.5 185 92.5 120

SI:SI: 0.85 1.47 0.73 0.95

(107.5/126.25) (120/126.25)

Page 24: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Deseasonalize the DataDeseasonalize the Data

Spring Summer Fall WinterSpring Summer Fall Winter

1988 105.71988 105.7** 109.2 95.5 126.3 109.2 95.5 126.3

1989 152.7 136.5 122.8 105.21989 152.7 136.5 122.8 105.2

1990 94.0 116.01990 94.0 116.0++ 177.4 147.3 177.4 147.3

1991 152.7 143.3 109.2 126.31991 152.7 143.3 109.2 126.3

** Spring 1988: 90/.851 = 105.7 Spring 1988: 90/.851 = 105.7++ Summer 1990: 170/1.465 = 116.0 Summer 1990: 170/1.465 = 116.0

Page 25: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Perform Time Series RegressionPerform Time Series Regression

X Y XX Y X22 XY XY

1 105.7 1 105.71 105.7 1 105.7

2 109.2 4 218.42 109.2 4 218.4

3 95.5 9 286.63 95.5 9 286.6

4 : : :4 : : :

: : : :: : : :

16 126.3 256 2020.016 126.3 256 2020.0

=== ====== ===== ========== ====== ===== =======

136 2,020.0 1,496 17,773.5 Totals136 2,020.0 1,496 17,773.5 Totals

Page 26: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

b =b =

a =a =

Y =Y =

N

Xb

N

Ya

XXN

YXXYNb 22

1.779

111.216

111.216 + 1.779(X)

Page 27: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Make initial forecasts:Make initial forecasts:

YY1717 = =

YY1818 = =

YY1919 = =

YY2020 = =

Make final forecasts: (Seasonalize F = Y x SI)Make final forecasts: (Seasonalize F = Y x SI)

FF1717 = =

FF1818 = =

FF1919 = =

FF2020 = =

111.216 + 1.779(17) = 141.46

(18) = 143.24

(19) = 145.02

(20) = 146.80

141.46 x 0.85 = 120.24

143.24 x 1.47 = 210.56

145.02 x 0.73 = 105.87

146.80 x 0.95 = 139.46

Page 28: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Gasoline Service Station Monthly Sales

6

7

8

9

10

11

12

13

0 6 12 18 24 30 36 42 48 54 60 66 72 78

month

bill

ion

$

Page 29: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Gasoline Service Station Monthly Sales

6

7

8

9

10

11

12

13

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

month

bill

ion

$

1985

1986

1987

1988

1989

1990

Page 30: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Deseasonalized Sales

6

7

8

9

10

11

12

13

0 6 12 18 24 30 36 42 48 54 60 66 72 78

month

bill

ion

$

Page 31: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Regression Line

6

7

8

9

10

11

12

13

0 6 12 18 24 30 36 42 48 54 60 66 72 78

month

bill

ion

$

Page 32: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Final Forecasts

6

7

8

9

10

11

12

13

0 6 12 18 24 30 36 42 48 54 60 66 72 78

month

bill

ion

$

Page 33: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Actual Sales

6

7

8

9

10

11

12

13

0 6 12 18 24 30 36 42 48 54 60 66 72 78

month

bill

ion

$

Past Sales Forecasts Actuals

Page 34: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast RangingForecast Ranging

Forecasts are rarely perfect!Forecasts are rarely perfect!

A forecast range reflects the degree of confidence A forecast range reflects the degree of confidence that you have in your forecasts.that you have in your forecasts.

Forecast ranging allows you to estimate a Forecast ranging allows you to estimate a prediction interval for actual demandprediction interval for actual demand

““There is a ___% probability that actual demand There is a ___% probability that actual demand will be within the upper and lower limits of the will be within the upper and lower limits of the forecast range.”forecast range.”

Page 35: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Standard Error of the ForecastStandard Error of the Forecast(a measure of dispersion of the forecast errors)(a measure of dispersion of the forecast errors)

Upper Limit = FUpper Limit = Fii + t(s + t(syxyx))

Lower Limit = FLower Limit = Fii - t(s - t(syxyx))

Need desired Need desired level of significance (level of significance (αα)) and and degrees degrees of freedom (df)of freedom (df) to look up to look up tt in table in table

2n

xybyays

2

yx

Page 36: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Forecast Confidence Intervals(Forecast Ranging)

LowerLimit

UpperLimit

Ft

t(Syx)α/2 α/2

(1 – α)

Actual Salesin Future

Page 37: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

tt-statistic and -statistic and degrees of freedomdegrees of freedom

For a confidence interval of 95%,For a confidence interval of 95%,αα = .05 (.025 in = .05 (.025 in each tail), and df=16each tail), and df=16

From table, t = From table, t =

Why does df = n-2 for simple regression?Why does df = n-2 for simple regression?

If the forecast was from a multiple regression If the forecast was from a multiple regression model with 3 independent variables, what would model with 3 independent variables, what would be the degrees of freedom? df = n - __be the degrees of freedom? df = n - __

2.120

Y = a + bX estimate 2 parameters from data

4Y = a + b1X1 + b2X2 + b3X3 estimate 4 parameters

Page 38: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:
Page 39: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

ExampleExample: Judy manages a large used car dealership that has : Judy manages a large used car dealership that has experienced a steady growth in sales during the last few years. experienced a steady growth in sales during the last few years. Using time series regression and sales data for the last 20 quarters, Using time series regression and sales data for the last 20 quarters, Judy obtained a forecast of 800 car sales for next quarter. With her Judy obtained a forecast of 800 car sales for next quarter. With her model and the past data the standard error of the forecast was 50 model and the past data the standard error of the forecast was 50 cars. What are the limits for a 95% forecast range? for an 80% cars. What are the limits for a 95% forecast range? for an 80% forecast range?forecast range?

95% range: α = .05 n = 20 df = n – 2 = 18 t = 2.101

UL, LL = Ft ± t(Syx) = 800 ± 2.101(50)

UL = 905LL = 695

= 800 ± 105

80% range: α = .20 n = 20 df = 18 t = 1.330

UL, LL = Ft ± t(Syx) = 800 ± 1.330(50) = 800 ± 66.5

UL = 866.5LL = 733.5

Page 40: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

ExampleExample: A manager’s forecast of next month’s sales of product Q : A manager’s forecast of next month’s sales of product Q was 1500 units using time series regression based on the last 24 was 1500 units using time series regression based on the last 24 months of sales, which had a standard forecast error of 29 units. months of sales, which had a standard forecast error of 29 units. Her boss asked how sure she was that actual sales would be within Her boss asked how sure she was that actual sales would be within 50 units of her forecast.50 units of her forecast.

n = 24 df = n – 2 = 22

UL = Ft + t(Syx)

1550 = 1500 + t(29)

t = 50/29 = 1.724

From Appendix B, α = .1 (closest column to 1.724 in row 22)

So, she is 90% sure that actual sales will be within 50 units of the forecast.

Page 41: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Short Range ForecastingShort Range Forecasting

A few days to a few monthsA few days to a few months Assumes there are no patterns in the dataAssumes there are no patterns in the data Random noise has a greater impact in the short Random noise has a greater impact in the short

termterm These approaches try to eliminate some of the These approaches try to eliminate some of the

random noiserandom noise Random walk, moving average, weighted Random walk, moving average, weighted

moving average, exponential smoothingmoving average, exponential smoothing

Page 42: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Random WalkRandom Walk

The next forecast is equal to the last period’s The next forecast is equal to the last period’s actual valueactual value

PeriodPeriod SalesSales ForecastForecast

1 1 2121

22 3030

33 2727

44 ? ? 27

Page 43: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Moving Average MethodMoving Average Method

The next forecast is equal to an average of the last The next forecast is equal to an average of the last AP periods of actual dataAP periods of actual data

PeriodPeriod SalesSales AP=4AP=4 AP=3AP=3 AP=2AP=2

11 21 21

22 28 28

33 35 35

44 30 30

55 ? ? 28.5 31.0 32.5

AP=1

30

Page 44: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Impulse ResponseImpulse Response – how fast the forecasts react to – how fast the forecasts react to changes in the datachanges in the data

The higher the value of AP, the less the forecast will react The higher the value of AP, the less the forecast will react to changes in the data, so the lower the impulse to changes in the data, so the lower the impulse response is.response is.

Noise DampeningNoise Dampening – how much the forecasts are smoothed – how much the forecasts are smoothed

Noise dampening is the opposite of impulse response.Noise dampening is the opposite of impulse response.

A moving average model with AP=1 has high impulse A moving average model with AP=1 has high impulse response and low noise dampening characteristics.response and low noise dampening characteristics.

Page 45: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:
Page 46: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Weighted Moving Average methodWeighted Moving Average method

Like the moving average method except that each of the Like the moving average method except that each of the AP periods can have a different weightAP periods can have a different weight

Actual Actual AP=4 AP=4PeriodPeriod SalesSales WeightWeight 11 21 21 .1 .1 22 28 28 .15 .15 33 35 35 .25 .25 44 30 30 .5 .5 55 ? ?

Usually the recent periods have more weightUsually the recent periods have more weight

xxxx

= 2.1= 4.2= 8.75= 15

30.05

Page 47: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Exponential SmoothingExponential Smoothing

Most common short-term quantitative forecasting method Most common short-term quantitative forecasting method (especially for forecasting inventory levels)(especially for forecasting inventory levels)

Why?Why? surprisingly accuratesurprisingly accurate easy to understandeasy to understand simple to usesimple to use very little data is storedvery little data is stored

Need 3 pieces of data to make forecastNeed 3 pieces of data to make forecast1. most recent forecast1. most recent forecast2. actual sales for that period2. actual sales for that period3. smoothing constant (3. smoothing constant (αα))

Page 48: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Exponential Smoothing methodExponential Smoothing method

– gives a different weight to each periodgives a different weight to each period

FFt t = F= Ft-1 t-1 + + αα(A(At-1t-1 – F – Ft-1t-1))

αα is the smoothing parameter and is between 0 and 1 is the smoothing parameter and is between 0 and 1

Interpretation: the next forecast equals last period’s Interpretation: the next forecast equals last period’s forecast plus a percentage of last period’s forecasting forecast plus a percentage of last period’s forecasting error.error.

Alternative formula:Alternative formula:

FFtt = = ααAAt-1t-1 + (1 - + (1 - αα)F)Ft-1t-1(rearranging terms)(rearranging terms)

Page 49: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Example: assume Example: assume αα = 0.3 = 0.3

We must We must assumeassume a forecast for an earlier period a forecast for an earlier period

PeriodPeriod SalesSales ForecastForecast

11 21 21

22 24 24

33 23 23

44 19 19

55 22 22

66 ? ?

Assume Period 1 forecast is 21

21

.3(21) + .7(21) = 21

.3(24) + .7(21) = 21.9

.3(23) + .7(21.9) = 22.23

.3(19) + .7(22.23) = 21.26

.3(22) + .7(21.26) = 21.48

Page 50: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Find best value for Find best value for αα by trial and error by trial and error

The larger The larger αα is, the more weight that is placed on is, the more weight that is placed on the more recent periods’ actual values, so the the more recent periods’ actual values, so the higher the impulse and the lower the noise higher the impulse and the lower the noise dampening.dampening.

Page 51: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Tracking SignalTracking Signal

After a forecasting method has been selected, After a forecasting method has been selected, tracking signaltracking signal is used to monitor accuracy of is used to monitor accuracy of the method as time passesthe method as time passes

Particularly good at identifying underforecasting or Particularly good at identifying underforecasting or overforecasting trendsoverforecasting trends

Tracking Signal =Tracking Signal =

Ideal value for tracking signal is ___Ideal value for tracking signal is ___

MAD

)(E Errors of Sum t

0

Page 52: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Guidelines would be used if the value exceeds specified Guidelines would be used if the value exceeds specified limitslimits

Example: Suppose exponential smoothing is used (Example: Suppose exponential smoothing is used (αα = .2) = .2)

If |TS| < 2.3 then do not change If |TS| < 2.3 then do not change αα

If |TS| > 2.3 then increase If |TS| > 2.3 then increase αα by .1 by .1

If |TS| > 3.0 then increase If |TS| > 3.0 then increase αα by .3 by .3

If |TS| > 3.6 then increase If |TS| > 3.6 then increase αα by .5 by .5

After tracking signal goes back down, restore original value After tracking signal goes back down, restore original value of of αα or calculate new or calculate new αα

Page 53: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Double Exponential SmoothingDouble Exponential Smoothing(Exponential Smoothing with Trend)(Exponential Smoothing with Trend)

Two smoothing constants are used:Two smoothing constants are used:

αα smoothes out random variations smoothes out random variations

ββ smoothes out trends smoothes out trends

An alternative to time series regressionAn alternative to time series regression

Especially useful if there is much random variationEspecially useful if there is much random variation

Page 54: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Winter’s Exponential SmoothingWinter’s Exponential Smoothing

Accounts for trend and seasonalityAccounts for trend and seasonality

Three smoothing constants are usedThree smoothing constants are usedαα smoothes out random variations smoothes out random variationsββ smoothes out trends smoothes out trendsγγ smoothes out seasonality smoothes out seasonality

There are many other variations of exponential There are many other variations of exponential smoothingsmoothing

Page 55: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Box-Jenkins Forecasting ApproachBox-Jenkins Forecasting Approach

Relatively accurate, but complex and time Relatively accurate, but complex and time consuming to useconsuming to use

Needs at least 60 pointsNeeds at least 60 points

Good choice if there are not many time series to Good choice if there are not many time series to forecast, and accuracy is very importantforecast, and accuracy is very important

Works best when random variation is a small Works best when random variation is a small componentcomponent

Page 56: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Example: monthly automobile registrations in U.S.Example: monthly automobile registrations in U.S.

Forecast = DForecast = Dtt + D + Dt-11t-11 – D – Dt-12t-12 – 0.21E – 0.21Ett – 0.21E – 0.21Et-1t-1

– – 0.85E0.85Et-11t-11 + 0.18E + 0.18Et-12t-12 + 0.22E + 0.22Et-13t-13

wherewhere DDtt = Actual demand for time period t = Actual demand for time period t

EEtt = Error term for time period t = Error term for time period t

Page 57: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Focus ForecastingFocus Forecasting(Forecasting Simulation)(Forecasting Simulation)

Bernard Smith at American Hardware Supply developed Bernard Smith at American Hardware Supply developed this method to make forecasts for 100,000 itemsthis method to make forecasts for 100,000 items

Based on 2 principles:Based on 2 principles:– sophisticated methods don’t always work bettersophisticated methods don’t always work better– no single method works best for all itemsno single method works best for all items

Buyers tended not to use the previous exponential Buyers tended not to use the previous exponential smoothing model because they did not trust or smoothing model because they did not trust or understand it. Instead, they were making up their own understand it. Instead, they were making up their own simple rule-of-thumb approaches.simple rule-of-thumb approaches.

Page 58: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Smith selected 7 forecasting methods to use, such as Smith selected 7 forecasting methods to use, such as 1. sales = last month’s sales plus a percentage1. sales = last month’s sales plus a percentage2. sales = sales for same month last year plus a %2. sales = sales for same month last year plus a %3. 2-month moving average3. 2-month moving average4. exponential smoothing4. exponential smoothingetc. (most were relatively simple)etc. (most were relatively simple)

All methods were used to forecast each product.All methods were used to forecast each product.Whichever method worked best for the previous month, Whichever method worked best for the previous month,

that method was used to forecast the next month.that method was used to forecast the next month.

Approach worked very well, and people understood and Approach worked very well, and people understood and used it. Smith wrote a popular book describing his used it. Smith wrote a popular book describing his approach and success.approach and success.

Page 59: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Multiple Regression ForecastingMultiple Regression ForecastingSales = f($advertising, #salespeople, $price)Sales = f($advertising, #salespeople, $price)

SalesSales AdvAdv PeoplePeople PricePrice

52005200 350350 1818 5353

56005600 520520 1818 5252

51005100 400400 1515 5454

38003800 320320 1313 6464

52005200 410410 1616 5151

49004900 290290 1717 6060

52005200 390390 1717 5454

54005400 470470 2020 5555

47004700 450450 1414 6161

50005000 500500 1515 5858

51005100 470470 1818 6060

Page 60: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

SUMMARY OUTPUTSUMMARY OUTPUT

Regression StatisticsRegression Statistics

Multiple RMultiple R 0.9520.952

R SquareR Square 0.9070.907

Adjusted R SquareAdjusted R Square 0.8670.867

Standard ErrorStandard Error 170.988170.988

ObservationsObservations 1111

ANOVAANOVA

   dfdf SSSS MSMS FF Significance FSignificance F

RegressionRegression 33 1991704.9741991704.974 663901.7663901.7 22.70822.708 0.000550.00055

ResidualResidual 77 204658.662204658.662 29236.9529236.95

TotalTotal 1010 2196363.6362196363.636         

   CoefficientsCoefficients Standard ErrorStandard Error t Statt Stat P-valueP-value

InterceptIntercept 5839.3475839.347 1236.0031236.003 4.7244.724 0.0020.002

AdvAdv 1.7421.742 0.7650.765 2.2772.277 0.0570.057

PeoplePeople 100.207100.207 30.72330.723 3.2623.262 0.0140.014

PricePrice -56.478-56.478 14.99914.999 -3.765-3.765 0.0070.007

Page 61: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast:

Multiple Regression ExampleMultiple Regression Example

Suppose the manager wants toSuppose the manager wants to

forecast sales if $430 in advertising, forecast sales if $430 in advertising,

19 salespeople, and a price of $64 19 salespeople, and a price of $64

per unit are planned.per unit are planned.

Forecasting equationForecasting equation::

Sales = 5839.347 + 1.742(adv) + 100.207(people) – 56.478(price)Sales = 5839.347 + 1.742(adv) + 100.207(people) – 56.478(price)

Sales = Sales =

Sales =Sales =

CoefficientsCoefficients

InterceptIntercept 5839.3475839.347

AdvAdv 1.7421.742

PeoplePeople 100.207100.207

PricePrice -56.478-56.478

5839.347 + 1.742(430) + 100.207(19) – 56.478(64)

4877.748

Page 62: Chapter 3 Forecasting. Forecasting Demand Why is demand forecasting important? What is bad about poor forecasting? What do these organizations forecast: