Which of Porter's Value Chain Secondary Activities is illustrated by "Building a new factory.":B. Infrastructure

Which of Porter's Five Forces addresses the question: "How intense is the competition between firms in the industry?"C. Competitive Rivalry

Which of Porter's Value Chain Primary Activities is illustrated by "Unloading the delivery truck at 5:30 am.":C. Inbound Logistics

Which of Porter's Five Forces is explored by asking the question: "In what areas are we competing?"E. Competitive Rivalry

Which of Porter's Value Chain Secondary Activities is illustrated by "Hiring new workers.":C. Human resources

Which of Porter's Five Forces is explored by asking the question: "How many buyers are there?"A. Buyer Power

Which of Porter's Five Forces addresses the question: "How hard or easy is it for new competitors to enter the market?"C. Threat of New Entry

Which of Porter's Five Forces is explored by asking the question: "Who else is producing the same product(s) we are?"E. Threat of Substitution

Which of Porter's Value Chain Secondary Activities is illustrated by "Reviewing office software for company purchase and use.":C. Technology Development

Which of Porter's Five Forces addresses the question: "How hard or easy is it for customer's to pressure a firm to change?????? BUYER ???

Which of Porter's Five Forces is explored by asking the question: "How many suppliers of equipment, technology, and inputs are there?"C. Supplier Power

Which of Porter's Value Chain Secondary Activities is illustrated by "Mowing the grass on company property.":C. Infrastructure

Which of Porter's Value Chain Primary Activities is illustrated by "Re-filling the milkshake machine.":B. Operations

Which of Porter's Value Chain Secondary Activities is illustrated by "Keeping track of employee sick days.":D. Human resources

Which of Porter's Five Forces is explored by asking the question: "Why are we competing?"C. Competitive Rivalry

Which of Porter's Five Forces is explored by asking the question: "How big are the buyers?"E. Buyer Power

Which of Porter's Five Forces is explored by asking the question: "How much will it cost to buy the latest equipment and technology?"C. Threat of New Entry

Which of Porter's Five Forces is explored by asking the question: "How strong is the buyer's brand?"D. Buyer Power

Which of Porter's Five Forces is explored by asking the question: "How easy will it be for us to sell and/or distribute our products?"C. Threat of New Entry

Which of Porter's Value Chain Primary Activities is illustrated by "Taking orders at the drive thru window":E. Marketing & Sales

Which of Porter's Five Forces is explored by asking the question: "What other products are available to satisfy the need our product satisfies?"C. Threat of Substitution

Which of Porter's Five Forces is explored by asking the question: "Why are we competing?"C. Competitive Rivalry

Which of Porter's Value Chain Primary Activities is illustrated by "Cleaning up trashed tables in the lobby":A. Service

Which of Porter's Five Forces addresses the question: "How intense is the competition between firms in the industry?"C. Competitive Rivalry

Which of the following is a source of concern related to contract manufacturers?They ignore environmental concerns

Contract manufacturing is the process by whichProduction is outsourced to third-party firms

The Fair Factories Clearinghouse provides resources forSharing audit information on contract manufacturers.

_____ are handheld computing devices meant largely for mobile use outside an office setting.PDAs

Which of the following would most efficiently provide data that allows a retailer to issue rebuy orders?Point of sale system

Transaction processing systems that capture customer purchases are known asPoint of sale system

Zara designs follow evidence of:Customer demands

When a single firm owns several layers in its value chain, it is said to Vertically integrated

A value chain refers to:The set of activities which a product or service is created and delivered to customers

Zara makes sure that all clothes are ironed in advance and packed on hangers, with security and price tags affixed. This is done to ensure that:Employees spend more time focusing on customers

Coordinating and enabling the flow of goods, people, information, and other resources among locations is known as _____.Logistics

Zaras limited production runs cause customers to:Buy the products right away at full price

The main purpose of RFID tags is to:Emit a unique identifying code for the item to which they are attached

Which of the following are said to be the next-generation bar codesRFID system

The amount earned from an expenditure is known as:Return on investment

Which of the following refers to an integrated solution that combines the five components of hardware, software, data, procedures, and people?Information system

Firms often hedge the risks that could shut down operations by:Spreading facilities throughout the globe

Which of the following involves activities such as development, execution, and control that are required to produce goods or services?Operations

Zaras business model is hedged in such a way that the company will be able to sustain its sales volumes even in an economic downturn.False

Zara has been able to eliminate costs related to advertising, inventory missteps, and markdowns because of _____Technology

Small chip-based tags that wirelessly emit a unique identifying code for the item that they are attached to best describes:B. radio frequency identification

Zara's major competitor is:B. Gap

Which company attempted to gain competitive advantage by attaching RFID tags to all of the items for sale in their store:E. Prada

Handheld computing devices meant largely for mobile use outside the office best describes:A. personal digital assistants

The set of activities through which a product or service is created and delivered to customers best describes:C. value chain

The poor working conditions sometimes associated with the clothing industry best describes:C. sweatshop labor

How much faster is Zara than Gap in providing new products:12 times

Which of the following did Zara managers use to collect customer data:D. personal digital assistant

Transaction processing systems that capture customer purchase data best describes:D. point-of-sale systems

Cash registers and store checkout scanners are examples of:E. point-of-sale systems

Zara is headquartered in:D. Spain

Zara makes 40 percent of its own fabric and purchases most of its dyes from its own subsidiary. This is an example of:E. vertical integration

Apple's iPhone, Windows Pocket PC, and Palm devices are examples of:A. personal digital assistants

Which of the following in the "kiss of death" in the retail apparel industry:A. excess inventory

An integrated solution that combines five components -- hardware, software, data, procedures, and the people who interact with them best describes C. information systems