Chapter 3Nonverbal Communication & Teamwork

Nonverbal Communication Communication when the message

is sent without or in addition to words

May reinforce, contradict, regulate or substitute for verbal symbols.

Nonverbal communication can differ among cultures Examples:

Shaking hands is not expectable in some cultures.

Direct eye contact is also not expectable in some business practices.

Nonverbal Comm. Continued

The appearance and correctness of a written document can send critical nonverbal messages.

Importance aspects of your image are conveyed by nonverbal symbols. Examples: If you come to a meeting

wrinkled and mismatched, you will not “look” as professional as you would if you wore clean, and neat professional attire.

Nonverbal Comm. Continued

Characteristics of a physical setting, such as furnishings and color, can send nonverbal messages.

Fast Food restaurants

Fine Dining/elegant restaurants

Listening Skills

The listening process involves hearing, focusing attention, understanding, and remembering.

People use different types of listening when listening for different purposes. Casual:

Active:

Listening Skills Cont.

Communication barriers often interfere with the listeners ability to understand the message. Physical Barriers: Deafness (Verbal

Communications), Blindness (non-verbal communications)

Outside Barriers: Sirens, Others talking during presentations, cell phones

Teamwork Teamwork is two or more people acting

together to achieve a goal Various types of teams are common in

the workplace. (Peer teams and teams made up of different levels of employees)

Communicating effectively is key to success when working in with a team

Individuals should strive to be good team members and to participate in order to complete the task at hand!