chapter 2 mfi

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2Chapter

InformationInformation

Systems in theSystems in the

EnterpriseEnterprise


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Management Information Systems 8/eManagement Information Systems 8/eChapter 1 Managing the Digital FirmChapter 1 Managing the Digital Firm

TOWARD THE DIGITAL IR!

CustomersOn-line marketingOn-line salesBuilt-to-order productsCustomer serviceSales force automation

SuppliersProcurementSupply chain management

Business partners Joint design Outsourcing

Remote oces and ork groupsCommunicate plans and policies!roup colla"oration#lectronic communication

Scheduling

$actoriesJust-in-time productionContinuous inventory replenishment

Production planning

#%#C&RO'(C B)S('#SS

#lectronic Commerce

&*# #+#R!('! ,(!(&% $(R+


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CO#TE!$ORAR% A$$ROACHES TO I#OR!ATIO# S%STE!S

i&'re 1()

TechnicalApproaches

BehavioraApproache

ManagementScience

OperationsResearch

Sociology

Economics

ComputerScience

Psychology


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Optimize systems performance:

Technology and organization

Organizations mutually adjust to one another until fit issatisfactory


So+io(Te+hni+a, Systems



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SORCE/ Li0er et a, 134i&'re 1(4

So+io(te+hni+a, Systems



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!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise

!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S

Types of Information Systems

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Different 7in8s of Systems

1. Operationa,(,e9e, systems/s'pport operationa, mana&ers0eepin& tra+0 of the e,ementary a+ti9ities an8transa+tions

2. !ana&ement(,e9e, systems/ser9e the monitorin&

+ontro,,in& 8e+ision(ma0in& an8 a8ministrati9e a+ti9ities

". Strate&i+(,e9e, systems/he,p senior mana&ement ta+0,ean8 a88ress strate&i+ iss'es

Three main +ate&ories of information systems ser9e

8ifferent or&ani:ationa, ,e9e,s/



Types of Information Systems


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The o'r !a;or Types of Information Systems

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Transa+tion $ro+essin& Systems =T$S>

A +omp'teri:e8 system that performs an8 re+or8s the 8ai,y

ro'tine transa+tions ne+essary to the +on8'+t of the

?'siness s'+h as

Sa,es or8er entry hote, reser9ations payro,, emp,oyee

re+or8 0eepin&

Ans@er ro'tine 'estion an8 tra+0 f,o@ of transa+tion

$ro9i8es stat's of interna, operation

Bat+h transa+tion 8ata a++'m',ate o9er time

pro+esse8 perio8i+a,,y.

Rea,(time 8ata pro+esse8 imme8iate,y after a

transa+tion o++'rs.





A Sym?o,i+ Representation for a $ayro,, T$S

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Other OSS

Operations Support Systems- Is to processbusiness transactions, control industrial processes,

support communications and collaboration, updatecorporate databases efficiently

Process Control Systems monitor ! control

physical processes"#ater reser$oir system% po&er

generation system

'nterprise Colla(oration Systems- e-mail%chat !

$i)eo conferencing group


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!ana&ement Information Systems =!IS>

pre(spe+ifie8 reports 8isp,ays to s'pport 8e+ision(

ma0in& for mi8 ,e9e,

!ana&ers

Inp'ts/Hi&h 9o,'me transa+tion ,e9e, 8ata

$ro+essin&/Simp,e mo8e,s

O'tp'ts/S'mmary reports+'rrent performan+e

sers/!i88,e mana&ers

EFamp,e/ Ann'a, Sa,es fi&'re of a parti+',ar pro8'+t +ate&ory


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!ana&ement Information Systems =!IS> =+ontin'e8>

i&'re 2(-


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!ana&ement Information Systems =!IS> =+ontin'e8>

i&'re 2()

A samp,e !IS report


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De+ision(S'pport Systems =DSS>

#on ro'tine 8e+ision ma0in& for mi88,e mana&ement

Inp'ts/O'tp't from T$S an8 !IS

$ro+essin&/Intera+ti9e

O'tp'ts/De+ision ana,ysis

sers/!i8(,e9e, !ana&ers

EFamp,e/ Do'?,e sa,es @hat pro8'+tion oya&eestimatin& system





De+ision(S'pport Systems =DSS> =Contin'e8>oya&e(estimatin& 8e+ision(s'pport system

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EECTIE S$$ORT S%STE!S =ESS>/

A88resses non(ro'tine 8e+isions re'irin& ;'8&ment

e9a,'ation an8 insi&ht

Inp'ts/A&&re&ate 8ata =T$S!ISDSS>

$ro+essin&/Intera+ti9e

O'tp'ts/$ro;e+tions

sers/Senior mana&ers

EFamp,e/ - year operatin& p,an





!o8e, of a Typi+a, EFe+'ti9e S'pport System

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EECTIE S$$ORT S%STE!S =ESS> =Contin'e8>

Top Le9e, !ana&ement

Desi&ne8 to the in8i9i8'a, senior mana&er

Ties CEO to a,, ,e9e,s

ery eFpensi9e to 0eep 'p

EFtensi9e s'pport staff


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Re,ationship of Systems to One AnotherInterre,ationships amon& systems

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Re,ationship of Systems to One Another

In +ontemporary 8i&ita, firms the 8ifferent types of

systems are +,ose,y ,in0e8 to one another. This is

the i8ea,. In tra8itiona, firms these systems ten8 to?e iso,ate8 from one another an8 information 8oes

not f,o@ seam,ess,y from one en8 of the or&ani:ation

to the other. Effi+ien+y an8 ?'siness 9a,'e ten8 to

s'ffer &reat,y in these tra8itiona, firms


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S%STE!S RO! A #CTIO#AL $ERS$ECTIE

Sa,es an8 !ar0etin& Systems

!a;or f'n+tions of systems/

Sa,es mana&ement mar0et resear+h promotionpri+in& ne@ pro8'+ts

!a;or app,i+ation systems/

Sa,es or8er info system mar0et resear+h systempri+in& system


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Sa,es an8 !ar0etin& Systems

S%STE! DESCRI$TIO# ORGA#I6ATIO#AL

LEEL

Or8er

pro+essin&

Enter pro+ess an8 tra+0 or8ers Operationa,

$ri+in& ana,ysis Determine pri+es for pro8'+ts an8

ser9i+es

!ana&ement

Sa,es tren8

fore+astin&

$repare -(year sa,es fore+asts Strate&i+

Table 2-2


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!an'fa+t'rin& an8 $ro8'+tion Systems


S+he8',in& p'r+hasin& shippin& re+ei9in&en&ineerin& operations


!ateria,s reso'r+e p,annin& systems p'r+haseor8er +ontro, systems en&ineerin& systems

'a,ity +ontro, systems


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LEEL

!a+hine

+ontro,

Contro, the a+tions of ma+hines an8

e'ipment

Operationa,

$ro8'+tion

p,annin&

De+i8e @hen an8 ho@ many pro8'+ts

sho',8 ?e pro8'+e8

!ana&ement

a+i,ities

,o+ation

De+i8e @here to ,o+ate ne@ pro8'+tion

fa+i,ities

Strate&i+

!an'fa+t'rin& an8 $ro8'+tion Systems


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O9er9ie@ of an In9entory System

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S%STE! DESCRI$TIO# ORGA#I6ATIO#(

AL LEEL

A++o'nts

re+ei9a?,e

Tra+0s money o@e8 the firm Operationa,

B'8&etin& $repares short(term ?'8&ets !ana&ement

$rofit p,annin& $,ans ,on&(term profits Strate&i+

Table 2-4


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H'man Reso'r+e Systems


$ersonne, re+or8s ?enefits +ompensation ,a?or$ersonne, re+or8s ?enefits +ompensation ,a?orre,ations trainin&re,ations trainin&


$ayro,, emp,oyee re+or8s ?enefit systems$ayro,, emp,oyee re+or8s ?enefit systems+areer path systems personne, trainin& systems+areer path systems personne, trainin& systems


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H'man Reso'r+e Systems =Contin'e8>


LEEL

Trainin& an88e9e,opment

Tra+0s emp,oyee trainin& s0i,,san8 performan+e appraisa,s

Operationa,

Compensation

ana,ysis

!onitors the ran&e an8 8istri?'tion

of emp,oyee @a&es sa,aries an8

?enefits

!ana&ement

H'man reso'r+es

p,annin&

$,ans the ,on&(term ,a?or for+e

nee8s of the or&ani:ation

Strate&i+

Table 2-5

chapter 2 mfi

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