chapter 1 kommas
TRANSCRIPT
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1.0 AGENT IDENTIFICATION1.0 AGENT IDENTIFICATION
1.1 SINE-IN
a. Sine in to work area A
Entry: BSIA8888YY/AS MAS4
b. Sine in to first available area
Entry: BSIX8888YY/AS MAS4
To redisplay Sine-in text
Entry: UD
1.1.1 Switching of work areas
After sine-in into several work areas, the following entries may be performed in order to move from one area to another.
Entries: BA (to move to area A)
BB (to move to area B)
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continuescontinues
1.1.2 Display work area To check which work area is currently in use.
Entry: B* 1.1.3 Display all work areas To check all work areas sine-in.
Entry: BF 1.2.1 To sine-out from current work
areaEntry: BSO
1.2.2 To sine-out from all areasEntry: BSOX
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2.02.0 INFORMATION DISPLAY SYSTEM (IDS)INFORMATION DISPLAY SYSTEM (IDS)
IDS is a system storage of general information useful to all users. The IDS data are stored in chapters. Each chapter consists of sections as section consists of pages, which have lines.
2.1 Display chapter index
Entry: G
2.2 To select chapter
Entry: G=A Search for chapter A
2.3 Display section overview
Entry: G=AAMS
2.4 Display a selected list
Entry: G*7
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Scrolling entriesScrolling entries
MD move downMU move upMT move topMB move bottom
To redisplay last pageEntry: G*
To redisplay last section overviewEntry: G
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3.03.0 ENCODING/DECODINGENCODING/DECODING
Enables agents to check or display the standard code or name of City, Airline, Region, Land, Equipment and to also cheek local time for a city.The entry keyword used for encoding/decoding is UH (you help) followed by one of the following letters:
C — cityA — airlineR— regionL— landT — local time check
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3.1 Encode city name Entry: UHCCJAKARTAResponse:ENCODING CITIES/JAKARTA
JKT M JAKARTA ID JA 0 IATA 3 letter city code1 Multi-airport city
indicator2 Full name of city3 2 letter country code4 2 letter regional code 3.1.1 To decode city codeEntry: UHCNLON
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continuescontinues3.2. To encode airline name
Entry: UHACSINAGOPRE
3.2.1 To decode airline name
Entry: UHANTG
3.3 To display list of region names/codes within a country
Entry: UHRNAU
3.3.1 To decode a region
Entry : UHRNAUQL
3.4 To encode land name
Entry: UHLCFRANCE
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3.4.1 To decode land codeEntry: UHLNMY
3.5 To encode equipment nameEntry: UHECBOEING
3.5.1 To decode equipment codeEntry: UHENF411
3.6 To display local time of a cityEntry: UHCTSYD
3.6.1 To display local time for countryentry: UHLTAU
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4.14.1 Basic schedule displayBasic schedule display
Entry: SIKULPEN
EFF effective date of flight operation discontinued date of flight operation
indefinite
DISC effective/discontinue date days of operation
MTWTFSS Sunday Monday ……..
BRD board point
OFF off point
DEP departure time
ARR arrival time
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4.14.1 Extended displayExtended display
4.1 Extended display Entry: SIEKULPEN
4.2 Optional entries
SIl5DECPENKUL schedules from 1SDEC plus 14 days
SIKULPEN.M schedule of morning flights
SIKULPEN.14 schedules of flights from 1200
SIKULPEN 24 schedules on day 2 and 4
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The multi search entry (MSE)The multi search entry (MSE)
The multi search entry (MSE) allows a search to be done for any specific character within the confines of a display in the scroll mode. It’s feature enables the user to reduce the display to the lines of actual interest.
To display MH1148 information
Entry : MSE/MH1148
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KOMMAS FUNCTIONALITIES EXERCISESKOMMAS FUNCTIONALITIES EXERCISES
1.Sine-in to first available area. Code 5567,duty code AS initial YY, duty code AS and password MAS4._________________
2.Change work area from area D to area A.
3.To check all work areas you have sine-in.
4.To display IDS chapter index.
5.To encode airline British Airways.
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6. To decode city LAX.
7. To encode city Oslo.
8. To decode aircraft equipment 777
9. Display extended schedule on 10 OCT KUL to AOR.
10 Display specific flight information on MH 1134 from schedule display
11 (a) Display Availability from KUL to BKI on 20 OCT.
(b) Display return flight after 3 days.
12. To display flight routing information for MH2610 on 20 Dec
13. Sine-out current work area only.
14. To display local city time for HKG
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FLIGHT AVAILABILITYFLIGHT AVAILABILITY
Entry: A25AUGKULKCH
OPTION ENTRIES
A* TO DISPLAY MORE FLIGHT
AU MOVE UP
AT MOVE TOP
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CONTINUES..CONTINUES..AB MOVE BOTTOM
A* TO DISPLAY LAST AVAILABILITY
SCREEN
A.M MORNING FLIGHT
A.E EVENING FLIGHT
A.16 DISPLAY SPECIFIED TIME
A- OR A-1 ONE DAY EARLIER
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CONTINUESCONTINUES
A= 3 DISPLAY THREE DAY EARLIER
AR RETURN FLIGHT ON THE SAME DAY
AR=02 RETURN FLIGHTS 2 DAYS LATER
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SELLING AFTER AVAILABILITY SELLING AFTER AVAILABILITY DISPLAYDISPLAY
Sell one seat on Y classEntry : N1Y1
N: Sell1: One seatY: Class1: Segment number 1
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EXERCISESEXERCISES
PLS book 2 seats on the above itinerary
KULLQQ MH4991 Y 0800/0900
LQQSQQ MH4991 Y 1000/1200
SQQKUL MH4992 Y 1200/1600
Then enter *I to display the whole itinerary
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Different classes with Different classes with connectionconnection
Entry :N2CY1
N: Sell
2: Number of seats
C: Business class
Y: Economy class
1: Segment 1
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Waitlist on a single flightWaitlist on a single flight
Entry: N1Y2LLN: Sell
1: One seat
Y: Class
2: Segment 2
LL: Waiting list
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Sell and waitlist with connectionSell and waitlist with connectionEntry: N3C1NNLL
N: Sell
3: Number of seats
C: Business class
NN: No availability
LL : Waiting List
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Manual segment entryManual segment entry
Entry:
0MH4991Y2OSEPKULLQQNN3
If waiting list:
Entry:
0MH4888Y23SEPKULSQQLL3
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ITINERARY MODIFICATIONITINERARY MODIFICATION
To cancelled entire itineraryEntry: XI or press button XITN on the
your keyboard
Exercises:
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Cancel specific segmentCancel specific segment
Entry: X2-5
Explanation: Now you are cancelling segment 2 up to
segment 5
Exercises
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exercisesexercises
PLS book 2 seats on the above itinerary
KULLQQ MH4991 Y 0800/0900
LQQSQQ MH4991 Y 1000/1200
SQQKUL MH4992 Y 1200/1600
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INSERT AFTER SEGMENTINSERT AFTER SEGMENTEntry:/1 (to insert after
segment 01)
Response next follows I
Then you rebook new flight details by display seat availability
entry.
THEN *I TO REDISPLAY ALL YOUR CREATED ITINERARY
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Rebook same flight on different dateRebook same flight on different date
Entry: X2=N23JULYou are cancelling segment number
2 and rebook same flight on different date on the 23rd July 2003
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Rebook same flight, diff classRebook same flight, diff class
Entry: X1=NF
You are now canceling segment number one,rebook same flight but change the seat class from Y class to F class
Exercises….
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Rebook same flight, diff Rebook same flight, diff date/classdate/class
Entry: X1=NF25JUL
You are cancelling segment number one rebook same flight with different
date and different class
Exercises…
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INSERT AFTER SEGMENTINSERT AFTER SEGMENT
Insert after segment 1
Entry:/1Insert after segment 2
Entry:/2Insert on top of the itinerary
Entry:/0
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Insert Unknown Insert Unknown Arrival(ARNK)Arrival(ARNK)
If you want to insert ARNK on the second segment first step is to insert /2 then followed ARNK (please press button
ARNK on your keyboard)
ARNK ( the pax might be using other mode of transportations such cruise or
train)
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ExercisesExercises
1. Please book two seats for the above itinerary
KUL LQQ 25JUL MH4991 Y 08000900
LQQ SQQ 01AUG MH4991 C 10001200
SQQ KUL 12AUG MH4992 Y 12001600