chapter 1 importance of housekeeping objective: emphasizing the importance of housekeeping in the...
TRANSCRIPT
CHAPTER 1
Importance of Housekeeping
Objective: emphasizing the importance of housekeeping in
the guest satisfaction
Importance of Housekeeping?
Role of housekeeping? areas of responsibility?
Choice of hotels? Personnel?
Role of Housekeeping
cleaning and maintaining both the front-and back-of-the-house areas
specifying and purchasing administrating advising
Cleaning and Maintaining
front-of-the-house guest rooms bathrooms banquet rooms meeting rooms halls elevators lobbies rest rooms
entryways restaurants cocktail lounges any furnished
outdoor areas e.g. swimming pool area
Cleaning and Maintaining
back-of-the-house
locker rooms employee dining
rooms offices halls store rooms
Specifying and Purchasing
guest room supplies and accessories cleaning equipment and supplies uniforms - including design, storage,
and issue linens for guest rooms, bathrooms,
restaurants, and banquet halls
Administrating
Laundry and dry cleaning Linen room Sewing room
Advising
in the selection, refurbishing, replacement of;
furniture, furnishings, floor and wall coverings etc.
soap dishes, towel bars, ashtrays etc.
Choice of Hotels? clean room room
maintenance/repair safety/security convenient location comfortable bed/room adequate bathroom
products decor/attractiveness TV service
friendly/courteous staff
good restaurants fast/prompt service room rates adequate recreation
facilities adequate meeting
facilities airline affiliationEx. 4, pg. 14
Reasons Guests Give for Returning to a Hotel
Question: What is the most important factor in your decision to return to a hotel/motel?
Finding:Reasons for Returning By Total By Frequent
Travelers TravelersCleanliness/Appearance 63% 63%Good Service 42% 45%Facilities 35% 41%Convenience/Location 32% 38%Price/Reasonable Rates 39% 35%Quite and Private 9% 8%
Personnel?(in Turkey)
1997 statistics; 3283 lodging properties 529881 beds / 264940 guestrooms 60% occupancy 158964 guestrooms are supposed to be
cleaned a room attendant cleans 15 rooms a day
(average) approximately 10597 room attendants
employed each day