Chapter 18

Building Teams Through Communication and Partnerships

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Objectives

Evaluate differences between a group and a team. Value four key concepts of teams. Demonstrate an effective communication interaction. Identify at least five communication pitfalls. Apply the guidelines for acknowledgement. Compare a setting that uses the “rules of the game”

versus your current clinical setting. Develop an example of a team that functions

synergistically. Discuss the importance of team to patient safety and

quality.

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Definitions

Groups Teams

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Foundations for Creating Teams

Commitment Communication Connectedness

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Communicating Effectively

Stress Stress response model Communication barriers Communication pitfalls Communication guidelines

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Communication Barriers

Distractions Inadequate knowledge Poor planning Differences in perception Emotions and personality

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Communication Pitfalls

Advice giving Making others wrong Defensiveness Judging the other person

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Communication Pitfalls (Cont.)

Patronizing Giving false reassurance Asking “why” questions Blaming others

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Key Concepts of Team

Conflict resolution Singleness of mission Willingness to cooperate Commitment

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Three Key Questions

Am I in or out? Do I have any power or control? Can I use, develop, and be appreciated for

my skills and resources?

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Attributes of Effective and Ineffective Teams

Working environment Discussion Objectives Listening

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Attributes of Effective and Ineffective Teams (Cont.)

Ability to handle conflict Decision making Criticism Leadership Assignments

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Attributes of Effective and Ineffective Teams (Cont.)

Feelings Self-regulation

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Positive Communications

Group agreements Trust

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Qualities of a Team Player

Maxwell (2002) identified 17 characteristics that make a good team player: adaptable, collaborative, committed, communicative, competent, dependable, disciplined, enlarging, enthusiastic, intentional, mission conscious, prepared, relational, self-improving, selfless, solution-oriented, tenacious.

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Synergy

Team members work together to produce extraordinary results that could not have been achieved by one individual. 2 + 2 = 5

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How to Create Synergy

Clear purpose Active listening Compassion Telling the truth Being flexible Committing to resolution

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What Kills Synergy

A self-appointed expert Knows it all and is righteous

Someone who doesn’t speak up Knows a great deal but doesn’t share knowledge

and information A loner

Someone who doesn’t want to be a team player or cooperate with others

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Benefits of Effective Teams

Establishment of goals and objectives Allocation of the work to be performed Manner in which a group works: its

processes, norms, and decision-making and communication patterns

Relationships among the people doing the work

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The Role of Leadership

Truly progressive leaders understand that leadership and followership are not necessarily a set of skills; rather, these are qualities of character, a manifestation of a person’s own being.

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Summary

We all work in teams; we all communicate. We need to be skillful at building teams and strengthening our communication skills.

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