chapter # 01 1 emerging technology in e-business

Chapter # 01 1

Emerging Technology in Emerging Technology in E-BusinessE-Business

Emerging Technology in E-Business

Chapter # 01 2

E-BusinessE-Business

E-BusinessE-BusinessE-Business, the practice of performing and coordinating business E-Business, the practice of performing and coordinating business

processes such as designing products, obtaining supplies, processes such as designing products, obtaining supplies, manufacturing, selling, fulfilling orders, and providing services manufacturing, selling, fulfilling orders, and providing services through the extensive use of computer and communication through the extensive use of computer and communication technologies and computerized datatechnologies and computerized data

Work SystemsWork SystemsA system in which human participants perform business processes A system in which human participants perform business processes

with the help of information and other resources to produce with the help of information and other resources to produce products and/or services for internal or external customers.products and/or services for internal or external customers.

Information SystemInformation SystemA work system whose business process is devoted to capturing, A work system whose business process is devoted to capturing,

transmitting, storing, retrieving, manipulating and displaying transmitting, storing, retrieving, manipulating and displaying information, thereby supporting other work systemsinformation, thereby supporting other work systems


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SystemSystemA group of interactive components that operate together A group of interactive components that operate together

to accomplish a common objective.to accomplish a common objective. SubsystemSubsystem

It is a component within a system, even though it can be It is a component within a system, even though it can be also be considered a system its it own.also be considered a system its it own.

Terms related to SystemTerms related to System Purpose / ObjectivePurpose / Objective BoundaryBoundary EnvironmentEnvironment InputInput OutputOutput


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Business ProcessBusiness ProcessA related group of steps or activities in which people use A related group of steps or activities in which people use

information and other resources to create value for information and other resources to create value for internal and external customersinternal and external customers

SubprocessesSubprocessesAre parts of a process that are processes in their own Are parts of a process that are processes in their own

right because they consist of well-defined steps right because they consist of well-defined steps related in related in timetime and and placeplace, have a , have a beginningbeginning and and endend, , and haveand have inputsinputs and and outputsoutputs..

Value AddValue AddIt is the amount of value which a process creates for its It is the amount of value which a process creates for its

internal or external customer.internal or external customer.


Chapter # 01 5Emerging Technology in E-Business


Functional Areas of Business Functional Areas of Business Processes that cross functional areas.Processes that cross functional areas.

Creating a new product, coordinating business plan Creating a new product, coordinating business plan Processes related to a specific functional areaProcesses related to a specific functional area

Manufacturing, Identifying customers, and paying taxes etcManufacturing, Identifying customers, and paying taxes etc Activities and sub-processes occurringActivities and sub-processes occurring

Communication, analyzing data, planning daily work etc…Communication, analyzing data, planning daily work etc…

The Value ChainThe Value ChainThe set of processes a firm uses to create value for its customers.The set of processes a firm uses to create value for its customers.

Supply ChainSupply ChainIt is the transactions, coordination, and movement of goods It is the transactions, coordination, and movement of goods

between the firms supplier and the firmbetween the firms supplier and the firm.. Customer ExperienceCustomer Experience

It includes every aspect of the customer’s involvement with the It includes every aspect of the customer’s involvement with the firm’s product, i.e. determining requirements, acquiring the firm’s product, i.e. determining requirements, acquiring the product, its usage, maintaining it, and its retirement.product, its usage, maintaining it, and its retirement.

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The Trend Toward E-BusinessThe Trend Toward E-Business Above Concept Include the Value Chain, supply chain and customer Above Concept Include the Value Chain, supply chain and customer

experience help demonstrate that the trend toward e-business experience help demonstrate that the trend toward e-business involves much more that having only a cool website.involves much more that having only a cool website.

E-CommerceE-CommerceUsing Internet and other communication technology for marketing, selling Using Internet and other communication technology for marketing, selling

and serving products. It includes :and serving products. It includes : Informing a customer of a product’s existence.Informing a customer of a product’s existence. Providing in-depth information about the requirementsProviding in-depth information about the requirements Performing the purchase transactionPerforming the purchase transaction Delivering the product electronically or coordination to make delivery.Delivering the product electronically or coordination to make delivery. Providing customer service electronicallyProviding customer service electronically

Types of E-CommerceTypes of E-Commerce B2CB2C B2BB2B C2CC2C B2GB2G C2GC2G


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E-CommerceE-Commerce

E-Commerce Categories / ModelsE-Commerce Categories / Models E-RetailersE-Retailers Clicks and bricksClicks and bricks Financial ServicesFinancial Services E-AuctionE-Auction E-MarketplaceE-Marketplace Content AggregatorContent Aggregator Content Provider.Content Provider. Web Hosting, Internet Service providersWeb Hosting, Internet Service providers


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1.1. It expands the market place to national and It expands the market place to national and international markets with minimum capital outlay international markets with minimum capital outlay and easy and quick access to more customers, and easy and quick access to more customers, business partners worldwide.business partners worldwide.

2.2. It decreases the cost of creating, processing, It decreases the cost of creating, processing, distributing, storing, and retrieving paper-based distributing, storing, and retrieving paper-based information.information.

3.3. EC allows reduced inventories and overheads due to EC allows reduced inventories and overheads due to JIT techniquesJIT techniques

4.4. EC reduces the time between payments and EC reduces the time between payments and product/service deliveryproduct/service delivery

5.5. Allows business process re-engineering resulting Allows business process re-engineering resulting increase in productivity of sales people, knowledge of increase in productivity of sales people, knowledge of workers & administrators by 100% or even moreworkers & administrators by 100% or even more

6.6. Other benefits :Other benefits : Improved image, improved customer service, new-Improved image, improved customer service, new-found business partners, simplified processes, found business partners, simplified processes, compressed cycle and delivery time, increased compressed cycle and delivery time, increased productivity , eliminating paper, expediting access to productivity , eliminating paper, expediting access to information , reduced transportation costs and information , reduced transportation costs and increased flexibility.increased flexibility.

Benefits to Organizations


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1.1. Electronic commerce enables customers to carry out Electronic commerce enables customers to carry out transactions anytime from anywhere and provides transactions anytime from anywhere and provides them with more choices.them with more choices.

2.2. It frequently provides customers with less expensive It frequently provides customers with less expensive products and allows them to conduct quick products and allows them to conduct quick comparisons.comparisons.

3.3. Especially with digitized products, EC allows quick Especially with digitized products, EC allows quick delivery.delivery.

4.4. Customers can receive relevant and detailed Customers can receive relevant and detailed information in seconds, rather than days or weeks. information in seconds, rather than days or weeks.

5.5. EC makes it possible to participate in virtual auctions.EC makes it possible to participate in virtual auctions.

6.6. It allows customers to interact with other customers It allows customers to interact with other customers in electronic communities and exchange ideas as well in electronic communities and exchange ideas as well as compare experiences. as compare experiences.

7.7. It also facilitates competition, which results in It also facilitates competition, which results in substantial discounts. substantial discounts.

Benefits to Consumers


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1.1. Lack of system security, reliability, standards and Lack of system security, reliability, standards and some communication protocols.some communication protocols.

2.2. Insufficient bandwidthsInsufficient bandwidths

3.3. Rapidly changing software development tools Rapidly changing software development tools

4.4. Difficulty in integration of EC applications and Difficulty in integration of EC applications and legacy software and databaseslegacy software and databases

5.5. Incompatibility of EC software with some Incompatibility of EC software with some hardware and operating systems hardware and operating systems

6.6. Vendors may need special web servers and Vendors may need special web servers and infrastructure in addition to the network serversinfrastructure in addition to the network servers

Technical Limitations


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1.1. Cost and justificationCost and justification

2.2. Security and PrivacySecurity and Privacy

3.3. Lack of trust and user resistanceLack of trust and user resistance

4.4. Disturbance in power supply/load shedding Disturbance in power supply/load shedding

5.5. Other limiting Factors :Other limiting Factors :

Legal Issues, un-stability, less support Legal Issues, un-stability, less support services, may quality services, may quality service/product service/product providers /buyers not available on EC providers /buyers not available on EC application, may result breakdown of human application, may result breakdown of human relationsrelations

Nontechnical Limitations


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Obstacles when applying Information Obstacles when applying Information Technology in the real WorldTechnology in the real World

Un-realistic Expectations and Techno-hypeUn-realistic Expectations and Techno-hype Difficulty Building and Modifying IT-Based Difficulty Building and Modifying IT-Based

SystemsSystems Difficulty in integrating IT-Based SystemsDifficulty in integrating IT-Based Systems Organization inertiaOrganization inertia and Problems of Change and Problems of Change

““The tendency to continue doing things in the same The tendency to continue doing things in the same way, and therefore to resist change”way, and therefore to resist change” If change adds it will subtract as wellIf change adds it will subtract as well May raise more problems than it solvesMay raise more problems than it solves Goods may times also bring bad as well.Goods may times also bring bad as well. May have unforeseeable effects.May have unforeseeable effects.

Genuine Difficulty anticipating what will Genuine Difficulty anticipating what will happenhappen


chapter # 01 1 emerging technology in e-business

Documents

ebusiness system system

ebusiness slide

business plan processes

value chain

system terms

supply chain supply

daily work

cross functional areas