The Need for Speed: Performance Based

Solutions Amid ChaosChaos, Confusion and Change.

A presentation for

ASTD-Twin Cities Chapterpresented by

Lou RussellRussell Martin & Associates

6326 Rucker Road * Suite E * Indianapolis, IN 46220(317) 475-9311

info@russellmartin.comwww.russellmartin.com

Speaking

Teaching Tools

Training

Consulting

2©rm

Agenda

•“What do you do again?”

• Running In Circles, Screaming and Shouting

• Now That We’re Organized, What Do We Do?

• Real Chaos Means Real Agility

• Benediction

3©rm

What do you do again?”

CPLP

Performance Consultant

Coach

Facilitator

Course Scheduler

E-Learning Developer

Course Developer

Stand Up Trainer

Classroom Teacher

1950s

4©rm

How Effective Are We?

1 out of every 3 people that attend training classes thinks the experience was a waste of time

- editorial in the February issue of Training

magazine

5©rm

Running In Circles, Screaming and Shouting

6©rm

Focus On The Customer

? Who are the customers? Who owns the budget, the schedule, the quality/requirements?? What business problem are they each trying to solve?? What value will your solution bring to your customers’ customer?

7©rm

Focus On Learning

How will you know that the problem is fixed (or at least improved)?

• Business Objectives – IRACIS (Increase Revenue, Avoid Cost,

Improve Service)mapped to…

• Learning Objectives– Audience, Behavior, Condition,

Degree

prove

8©rm

Objectives: Example

Learning Objective ABC

The staff members (AUDIENCE) will be able to prioritize project work (BEHAVIOR) based on business priorities (CONDITION)

Business Objective IRACIS

The learners will have increased productivity generating more sales after learning and applying better time management techniques

9©rm

Now That We’re Organized, What Do We Do?

10©rm

Steps to Great Projects

Dare toProperlyManageResources!

Define Plan Manage Review ENDSTART

1. Establish project scope

2. Set initial objectives

3. List risks/constraints

4. Document assumptions

5. Evaluate alternatives

6. Choose a course of action

7. Establish change management plan

8. Plan communications

1. Create schedule

2. Assign resources

3. Create budget

1. Control work in progress

2. Provide feedback

3. Negotiate for resources

4. Resolve differences

1. Turn over deliverables

2. Hold Project Review

3. Release resources

4. Document successes and failures

5. Celebrate accomplishments

Project Management for Trainers, ASTD 1999.

11©rm

Establish Project Scope

Student Facilitator

Intro to Project Mgmt

SME

Course / learning

draft materials

learning objectives

Need to Know, standards

environmentteaching

notes

12©rm

Document Risk and Constraints

Average:

SizeSize - How “big” is this system or how long will it take relative to others you have done?

Rated 1(small) - 10(large)

StructureStructure - How stable are the requirements?Rated 1(fixed) - 10(undefined)

TechnologyTechnology - How understood is the technology?Rated 1(old) - 10(new)

13©rm

Document Risk and Constraints

Constraints

TIME

COST

QUALITY

# 1 # 2 # 3

14©rm

Real Chaos Means Real Agility

Flexible STRUCTURE

15©rm

Building the Whole SolutionComponents of each chapter:

– The Situation (what they say)– The Facts (what you hear, questions

to ask)– The Triage Intervention– How to build it

Tips, Top Priority, Risks- Measuring Success

16©rm

Pick A TopicLeadership Training? Assessments, Executive overview,

Sessions

Strategic Vision? Learning History, Individual Vision, Facilitation, Scenario Planning, Assessment

Technical / Process Training?

Team Temperature Assessment, Team Building, Process Building

Time Management? Assessment of Customers, Sales Managers, Transition Workshop, Goal Setting

Compliance Training?

Compliance Assessment, Process / Job Redesign, Individual Development Plan changes, Train the Trainer, Pre/Post Test, Compliance Modules

Collaboration? Collaboration Assessment, Hand-off Process Facilitation, Manager Taught Summary

Project Management?

Methodology Workshop, Individual Action Plan

Coaching? Behavioral Assessment, Coaching Workshop, Personal Development Plan

17©rm

The Importance of Saying No• Say No to Say Yes

You can’t have everything, where would you put it? - Stephen Wright

18©rm

Benediction

We are the messengers. The solution already exists in the team we are helping. Our job is to help them reveal it and leverage it.- Lou Russell, Training Triage

19©rm

Thank You!Visit our Web Page www.russellmartin.com for more

Learning stuff or to order books. Visit www.lourussell.com for keynoting information.

Drop me an email or card to get Project Management Project Management for 4for 4thth Graders. Graders.

Order books from me (free shipping, signed) or buy in Order books from me (free shipping, signed) or buy in the bookstore:the bookstore:

The Accelerated Learning FieldbookThe Accelerated Learning FieldbookProject Management for TrainersProject Management for TrainersIT Leadership AlchemyIT Leadership AlchemyInfoline on LeadershipInfoline on LeadershipLeadership TrainingLeadership TrainingTraining Triage: Performance-based Solutions Amid Training Triage: Performance-based Solutions Amid

Chaos, Confusion and ChangeChaos, Confusion and Change

20©rm

Triage Leadership: It’s Not Just for Medics AnymoreBy Lou Russell

Russell Martin & Associates

You, like many others, are getting calls asking for the impossible to be delivered tomorrow. As if that weren’t enough of a challenge, you have very little staff anymore and even less budget. And you know that this business problem is critical and has to be tackled by someone, so Jerry Garcia once said “…it’s terribly pathetic that it has to be you.” Obviously, sending someone to a three hour, let alone three day workshop is out of the question. There is no chance that an already stressed out person can transfer new knowledge back to the churning that is his or her day-to-day job. Besides, there’s already too much work to do and too many hours of the day devoted to it. You’d love to help your staff feel less burned out, but you’re too burned out to deal with them. What does it take to fix things in today’s multitasking, priority changing business climate?

There are eight trends moving businesses toward more and more chaos (ASTD: 2005):• Drastic times, drastic measures – the impact of uncertain economic conditions• Blurred lines: Life or work? – new technology and new ways to work • Small world and shrinking – global interdependency• New faces, new expectations – the diverse workforce• Work be nimble, work be quick – increased pressure to work quickly• Security alert! – safety and security concerns• Life and work in the e-lane – Internet-driven societies• A higher ethical bar – ethics and integrity

21©rm

Reading through this list, it’s not logical to think that the fog will clear any time soon. It appears far more likely that the pace of business will quicken. My newest book came out last week titled “Training Triage: Performance-Based Solutions Amid Chaos, Confusion and Change”. I have found in my consulting work that managers are practicing triage every day, choosing by default or design their own survival techniques. This book is my attempt to build these warriors up with real techniques for the real chaos of today. When faced with a mission critical business problem, burned out staff, diminished budget and time pressures, a Triage Manager knows how to:

• Ask. Listen more than you talk to fully understand the whole problem.• Hear. Hear through the words to what is meant. Hear what is not said.• Solve. Build a full solution, not just a Band-Aid (like a 1 day training class).

Integrate both team and individual components. Have you thought of leveraging web communication? Coaching? Simulations? Job Aides? Simple thank you’s?

• Build. Quickly (in less than 24 hours) build the components and implement the solution. Use repeatable tools, assessments, techniques and surveys. Limit complexity – try not to reinvent the wheel.

• Plan. Build a project plan to track the successful completion, measurement and follow-up.

These are exciting and interesting times. The important thing is to stay grounded in the needs of the customers and the business. If you get distracted by the minute-by-minute preferences of each subject matter expert, the fluctuation of the budget, or the irrational need for speed, you will fight your projects as you fight the change. When you stay focused on the business instead of the chaos, you can weave and flow with a flexible intervention. Get used to adapting your solution to what you just discovered as you go.

We are the messengers. The solution already exists in the teams we are helping. Our job is to help them reveal it and leverage it. This is Triage Leadership.

Speaking Teaching Tools Training Consulting

Keynote Speaker

Consultant Author

Games

Assessments Books

Project Management

Teams Leadership

Individual

Project Organizational

Lou Russell is a powerful presenter. Her humor and positive outlook come through in every presentation she makes. Whether it is giving a keynote address for hundreds or facilitating a workshop for small groups, Lou’s insights spark a creative chord. Lou helps us to learn and achieve more. Topics include:

Performance improvement Project Management Coping with change Work/Life balance A soccer mom’s rule book for

managing day-to-day chaos.

RMA is serious about fun and games. Enjoyable experiences are the most memorable, and effective manner in which to teach adults new skills, performance or behavior modification. Our most successful teaching tools, developed over the years, can be purchased to use yourself or with us facilitating. These are just a sample:

Assessments Simulations Learning Objects Games E-Learning Village Flip cards/Job aids

Training covers a wide gamut of learning experiences. We can assist in the development stage or implementation phases. From identifying gaps to designing team workshops, we can turn any topic into an interesting experience with impact. Here are some of the topics that can be addressed in training experiences.

Project Management Change/Transition Project Methodology Communications Team Building Skills Leadership Skills Needs Assessment Custom Workshops Train The Trainer

One of our strengths is that we pull the pieces together into a strategy. We discuss needs, issues, goals, whatever is your trouble spot. Then, we identify learning tools and training tactics to help. We connect the dots. We define issues and adapt to your needs. We strive for success for you.

Strategic Planning Executive Problem Solving Executive Team Building Leadership Development Leadership Retreats Development Plans Coaching

www.russellmartin.com Thinking Outside the Dots… info@russellmartin.com

BUSINESS LEARNING EXPERIENCES