changing times, changing ways!
DESCRIPTION
Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology. Presenters: Janice Hilbrink , Director of Endowed Scholarships & Financial Aid Training Institute, Pace University - PowerPoint PPT PresentationTRANSCRIPT
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Changing Times, Changing Ways! Improving Financial Aid Service Through
Professional Training & Technology
Presenters: Janice Hilbrink, Director of Endowed Scholarships &
Financial Aid Training Institute, Pace University Stephanie Biscow, Web Manager & Senior Systems Analyst,
Pace University
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Demographics of Pace University
• Private, New York metropolitan university
• 13,500 students• Three major campuses
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Improving Financial Aid Service Through…
Professional Training Technology
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Using Professional Training to Improve Financial Aid Service
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CHALLENGE
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Challenge:
Training
Save Money
Consistency
Communication
Raising the Bar
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SOLUTION
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Solution:
Designate someone to oversee the Institute
Consult Marketing Department
Create a logo:
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Solution:
Set up invitations
Qualtrics (Feedback Form)
Budget
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PROCESS
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Preparation:
Determine training topics
One training per month
Plan ahead
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Save the Date
Send Evites
Track RSVPs
Procedure:
Confirm Speakers
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Confirm in advance
Sign- in sheet
Moderate Event
Event Checklist:
Be available
Stay calm
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RESULTS
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Qualtrics Survey
Share Feedback
Start planning next event…
Results:
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Example Survey Questions:
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Example Survey Results:
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Example Survey Results:
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Hello, I wanted to thank all of you for yesterday and the FA training day you put together. I want you to know how valuable I thought it was and that I was happy I spent the day in training. I really appreciate it and many members of the ADM that attended agree with me. I also told a few others that are going next week - that they are in store for a great day. The reference book is also quite valuable and I am glad to have the resource. Thanks for making the day informative and fun. KUDOS!!! Sign me up for FA102! D Donna Grand Pre
Recognition:
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Recognition:
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Using Technology to Improve Financial Aid Service
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CHALLENGE
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Customer Satisfaction
Accuracy
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Student Satisfaction
Common Mistakes
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SOLUTION
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Technology =website
screencasts
+
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What is a screencast?
- a digital recording of computer screen output, often containing audio narration and even webcam video integration.
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Screencast Tutorials…
• Introduction to Financial Aid• How to Fill Out your FAFSA• Understanding your Award Notice• How to Complete Loan Entrance
Counseling• How to Sign the Master Promissory Note • Financial Literacy• Understanding Summer Financial Aid • Dependent & Independent Verification
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Benefits of Screencasts…
Easy & inexpensive to create
24/7 access of information
Multimodal Learning: hear it + see it = remember it
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PROCESS
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SOFTWARE/APPLICATIONS:
MS WORDMS POWERPOINT
CAMTASIA STUDIOYOUTUBE
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HARDWARE:
PC
MICROPHONE
HEADPHONES or SPEAKERS
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Our Process:
Script
PowerPoint
RecordScreen
Export Video
Upload
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Screencast Project Manager
Financial Aid Staff
Script Development
I.T.
Web & Video Publish
Marketing & Communications
Compliance
Our People:
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RESULTS
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2,424 unique web page views to date
positive feedback
time saving
Our Results:
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Questions?